Assisted Living and Memory Care
Heritage Woods
462 Main St., Agawam, MA 01001 · Map
Licensed for 109 residents
Heritage Woods is a state-licensed assisted living, memory care community in Agawam, Massachusetts. It is licensed for 109 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 109 residents
Certified Assisted Living Residence with Special Care Residence.
Nearest emergency room
2.8 miles
Mercy Medical Ctr, rated 2 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Heritage Woods this community | 109 | Not published | Active | 8 findings in latest review | |
| The Atrium at Cardinal Drive | 0.7 mi | 44 | Not published | Active | 6 findings in latest review |
| Monastery Heights Senior Living and Memory Care | 2.7 mi | 105 | Not published | Active | 11 findings in latest review |
| Mason Wright Assisted Living | 2.8 mi | 90 | Not published | Active | No record |
| Ruth's House | 3.5 mi | 64 | Not published | Active | 7 findings in latest review |
State inspection record8 findings in latest review
- Last compliance review
- May 22, 2025
- Reports on AGE’s page
- 1
- Latest action (as printed)
- Modification with move-in restriction
- Certified since 1997
Certification modification report, May 22, 2025 (AGE’s report)
- Review on site
- May 22, 2025
- Report dated
- August 22, 2025
- Action taken (as printed)
- Modification with move-in restriction
- Previous action (as printed)
- N/A
- Certification (as printed)
- Deemed certified since 5/29/25
- Review before this one
- May 22, 2025
- Corrections due by (as printed)
- September 22, 2025
- Findings cited
- 8 3 marked repeat
Summary: AGE cited 8 findings in this report, 3 of them marked as repeat findings from an earlier review. Modification with move-in restriction (AGE’s action).
The report says the residence is not in substantial compliance with 651 CMR 12.00.
On new move-ins, the report says: “The Emergency Action required that the Residence cease enrollment of new Residents effective August 19, 2025.”
Summary of actions, as written: “AGE conducted an on-site recertification compliance review, pursuant to 651 CMR12.09, of Heritage Woods (Residence) on May 22, 2025 and issued a Compliance Review Report on June 2, 2025. In response to the Compliance Review Report, the Residence submitted a Plan of Correction to AGE on June 10, 2025. AGE subsequently conducted a follow-up site visit on Heritage Woods August 22, 2025 August 14, 2025 after receiving information sufficient to establish cause to believe that the Residence may not be in compliance with applicable law and regulations. AGE took Emergency Action pursuant to 651 CMR12.09(4)(f) and modified the Residence's Certification. The Emergency Action required that the Residence cease enrollment of new Residents effective August 19, 2025. [...]”
- Finding A: General Requirements for an ALR: Emergency Response
Details
AGE’s finding, as written: “Late e-call response times. Missing documentation of hourly safety checks.”
Regulation cited, as printed: 651 CMR12.04(2)(b)3.b., 651 CMR12.04(2)(b)3.c.
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(2)(b): Service and Service Coordination Requirements (rule text: “The Sponsor of the Assisted Living Residence shall provide or arrange for the provision of the following services by personnel meeting standards for professional qualifications and training set forth in 651 CMR 12.05, 12.07, and 12.08: 1. [...]”)
Corrective action: See IV A&B (sections of the report)
- Finding B: General Requirements for an ALR: Special Care
Details
AGE’s finding, as written: “Physical hazards identified in the Special Care Residence.”
Regulation cited, as printed: 651 CMR12.O4(4)(a)4.
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(4)(a): Special Care (rule text: “All Special Care Residences shall be administered in accordance with the following safeguards: 1. [...]”)
Corrective action: See IV A (sections of the report)
- Finding C: General Requirements for an ALR: Service Plan Development
Details
AGE’s finding, as written: “Missing Required Documentation”
Regulation cited, as printed: 651 CMR12.O4(7)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(7): Service Plan Development (rule text: “The nurse and Service Coordinator shall develop an individualized Service Plan for each Resident in accordance with the findings of the initial screening described in 651 CMR 12.04(6). [...]”)
Corrective action: See IV A (sections of the report)
- Finding D: General Requirements for an ALR- Service and Service Coordination: Quality Assurance and Performance Improvement (QAPI) marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing or incomplete components of the Quality Assurance and Performance Improvement requirements. Unsafe SAMM.”
Regulation cited, as printed: 651 CMR12.O4(1O)(c), (d), (e)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(10)(c): Quality Assurance and Performance Improvement › Medication Quality Plan (rule text: “The Residence shall develop and implement systems that support and promote safe SAMM, and if applicable, LMA programs. The Medication quality plan shall include but need not be limited to the following components: 1. [...]”)
Corrective action: See IV A&B (sections of the report)
- Finding E: General Requirements for an ALR: Controlled Substances (CS)
Details
AGE’s finding, as written: “Incomplete Policy. Inconsistent CS count documentation.”
Regulation cited, as printed: 651 CMR12.04(14)(a)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(14)(a): Controlled Substances (rule text: “a reporting process by which any such incidents of theft or diversion are reported, documented and investigated; and”)
Corrective action: See IV A&B (sections of the report)
Show all 8
- Finding F: Resident Record: Progress Notes
Details
AGE’s finding, as written: “Inconsistent documentation of significant events.”
Regulation cited, as printed: 651 CMR12.05(1)(c)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.05(1)(c): Resident Record (rule text: “Progress notes, which shall document significant occurrences, either observed by or reported to Residence staff, including significant or continued changes in the Resident's behavior or memory; [...]”)
Corrective action: See IV A&B (sections of the report)
- Finding G: Record Requirements: Personnel Record Requirements marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing Personnel Records.”
Regulation cited, as printed: 651 CMR12.05(3)(a)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.05(3)(a): Personnel Record Requirements (rule text: “Job description;”)
Corrective action: See IV A (sections of the report)
- Finding H: Training Requirements: General Orientation Supervision marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing staff orientation. Biannual SAMM and skills evaluations were not consistently documented for all PC staff.”
Regulation cited, as printed: 651 CMR12.07(1); 651 CMR 12.07(8)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.07(1): General Orientation (rule text: “Prior to active employment, all staff and contracted providers who will have direct contact with Residents and all food service personnel must receive a seven-hour orientation which includes the following topics:”); 651 CMR 12.07(8): Supervision (rule text: “A qualified nurse shall, at least once every six months, evaluate the Personal Care Services provided by personal care staff of the Residence or by contracted providers. [...]”)
Corrective action: See lV A&B (sections of the report)
Specific corrective actions AGE required
- Documentation confirming that all current Traditional Residents with exit seeking behaviors identified on the day of the site visit have a 1:1 supervision 24-hours a day.
- Documentation confirming a completed care staff in-service training regarding the importance of safety checks in both traditional and Special Care settings.
- Documentation confirming a management plan to monitor safety checks to ensure checks are completed based on service plan requirements.
- Documentation confirming a medication Quality Review and a medication storage unit / apartment inspection for all SAMM Residents.
Summaries are ours and are marked “Summary”; quoted text is AGE’s own, as printed in reports scanned to text (spelling slips are AGE’s or the scan’s), shortened where marked [...]. Rule descriptions come from 651 CMR 12.00 as in force on the report date. AGE’s page for this residence links each report.
What these terms mean
651 CMR 12.09(2): AGE "shall conduct compliance reviews of Assisted Living Residences no less than once every two years. In addition, [AGE] may conduct a compliance review any time it has cause to believe that an Assisted Living Residence is in violation" of the law or its regulations.
651 CMR 12.09(4)(b): a notice of noncompliance "shall describe the noncompliance with particularity, indicate the specific portion of the law(s) or regulation(s) which have been violated, and shall include the corrective action to be taken."
651 CMR 12.09(4)(c) and (d): AGE may require corrective action, including "Ceasing the enrollment of new Residents" or "Reducing the number of Residents served", and may "deny, revoke, suspend, modify or refuse to issue or renew a Certification."
A finding marked repeat is one AGE also cited at an earlier review. AGE does not rate findings by severity in these reports; the action taken is AGE's overall response.
AGE posts these reports on each residence’s mass.gov page and keeps no public index, so older reports may not be listed. Massachusetts posts no complaint results for assisted living. This residence is certified for 109 units; larger residences have more records to review, so read counts with size in mind. Source: Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification, residence pages read October 16, 2026. Always visit in person and ask the residence about anything listed here.
License and ownershipActive license
- License type
- Certified Assisted Living Residence with Special Care Residence
- License status
- Active
- Licensed capacity
- 109
- County
- Hampden County
Source: Massachusetts state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Massachusetts, and other programs
How Medicaid pays for care in Massachusetts
- Group Adult Foster Care (GAFC), a MassHealth program. Most people pay privately. MassHealth (Medicaid) can help through Group Adult Foster Care (GAFC) at residences that accept it, but not all ALRs do. Ask before you sign a residency agreement. (state page)
Ask the community whether it accepts Medicaid.
Staff pay and workplace safety1 OSHA inspection, 1 violation cited
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Feb 25, 2025: complaint inspection, partial (health). Case closed Apr 6, 2026. 1 violation cited (1 other). Penalties: $7,093 proposed, $0 now. OSHA record. OSHA recorded the employer as Genesis Healthcare, LLC. Matched by street address; the name OSHA recorded differs from the community's.
Details
- Other than serious: Sanitation (1910.141(a)(3)(i)). Penalty $7,093 proposed, $0 now. To be fixed by May 30, 2025.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby careNearest hospital 2.8 mi, nursing home 0.0 mi, pharmacy 1.4 mi
- Nearest hospital with an emergency room
- Mercy Medical Ctr, Springfield. 2.8 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Agawam East Rehab and Nursing, Agawam. 0.0 miles away, straight line.
- Nearest home health agency office
- Amedisys Home Health Care, Agawam. 1.1 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 1.4 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01001 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Heritage Dialysis Center, LLC, Agawam, 0.3 miles away, straight line (CMS rating 3 of 5 stars)
Fmc - Western Mass. Kidney Center (Bma Springfield), Springfield, 2.1 miles away, straight line (has a shift starting after 5 pm; CMS rating 2 of 5 stars)
Springfield Dialysis Center, Springfield, 2.4 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 8 Medicare hospices tell CMS they serve ZIP code 01001.
Hospice Services Of Western & Central Mass, office in Feeding Hills, 2.4 miles away, straight line
Legacy Lifecare Home Health And Hospice Care- West, office in Longmeadow, 3.4 miles away, straight line (CMS family survey rating 5 of 5 stars)
Baystate Hospice, office in West Springfield, 4.1 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Baystate Medical Practices Inc, Springfield. 2.8 miles away, straight line. 5 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively moderate; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane relatively moderate, inland flooding relatively high, wildfire very low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in May 2025. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Heritage Woods provide?
Heritage Woods is licensed by the state of Massachusetts for assisted living, memory care in Agawam, Massachusetts. Its licensed capacity is 109 residents.
Does Lilisity rate Heritage Woods?
No. We publish state licensing details for Heritage Woods but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Heritage Woods cost?
Assisted Living in Massachusetts typically starts at $5,300 to $7,800 a month. Based on 31 communities that publish prices. These are area figures, not this community's price. Heritage Woods does not publish its prices.
How do I contact Heritage Woods?
Use Heritage Woods's website, mass.gov/locations/heritage-woods, or visit at 462 Main St., Agawam, MA 01001.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid