Independent Living and Assisted Living and Continuing Care
Chestnut Knoll at Glenmeadow
24 Tabor Crossing, Longmeadow, MA 01106 · Map
Licensed for 34 residents
Chestnut Knoll at Glenmeadow is a state-licensed independent living, assisted living, continuing care community in Longmeadow, Massachusetts. It is licensed for 34 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 34 residents
Certified Assisted Living Residence.
Nearest emergency room
4.6 miles
Mercy Medical Ctr, rated 2 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Chestnut Knoll at Glenmeadow this community | 34 | Not published | Active | 7 findings in latest review | |
| Ruth's House | 0.3 mi | 64 | Not published | Active | 7 findings in latest review |
| East Longmeadow Memory Care | 0.6 mi | 20 | Not published | Active | 5 findings in latest review |
| East Village Place | 0.7 mi | 73 | $6,075/mo | Active | 10 findings in latest review |
| The Reserve at East Longmeadow | 3.3 mi | 103 | Not published | Active | 6 findings in latest review |
State inspection record7 findings in latest review
- Last compliance review
- April 15, 2025
- Reports on AGE’s page
- 1
- Latest action (as printed)
- Plan of Correction
- Certified since 1997
Compliance review, April 15, 2025 (AGE’s report)
- Review on site
- April 15, 2025
- Report dated
- April 23, 2025
- Action taken (as printed)
- Plan of Correction
- Previous action (as printed)
- No
- Certification (as printed)
- Deemed certified since 3/25/2O25
- Review before this one
- February 22, 2021
- Corrections due by (as printed)
- May 23, 2025
- Findings cited
- 7 4 marked repeat
Summary: AGE cited 7 findings in this report, 4 of them marked as repeat findings from an earlier review. Plan of Correction (AGE’s action).
Summary of actions, as written: “AGE conducted an on-site Compliance Review on April 15, 2025. Chestnut Knoll at Glenmeadow (Residence) will continue to be certified until AGE issues a notice regarding final approval or denial of the application for recertification. Final approval will be granted when the issues discussed below have been clarified or corrected in writing.”
- Finding A: General Requirements for an ALR: Emergency Response marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Late e-call response times.”
Regulation cited, as printed: 651 CMR 12.04(2)(b) (2)(d), (3)(b)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(2)(b): Service and Service Coordination Requirements (rule text: “The Sponsor of the Assisted Living Residence shall provide or arrange for the provision of the following services by personnel meeting standards for professional qualifications and training set forth in 651 CMR 12.05, 12.07, and 12.08: 1. [...]”)
Corrective action: See IV A (sections of the report)
- Finding B: General Requirements for an ALR: Service Plan Development and Requirements
Details
AGE’s finding, as written: “Inconsistent with documenting all requirements of Assessments and Service Plans. Missing Bed Rail Assessments.”
Regulation cited, as printed: 651 CMR 12.04(1)(a) 651 CMR 12.04(8)(a)(2.) 651 CMR 12.04(8)(a)(2.)(a.) 651 CMR 12.08(1)(s)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(1)(a): Physical Requirements (rule text: “An Assisted Living Residence shall provide only single or double Units with lockable doors on the entry door of each Unit. [...]”); 651 CMR 12.04(8)(a): Service Plan Requirements (rule text: “Each service plan shall be based on a current assessment of the Resident, and indicate the following: 1. The services needed, including the minimum service package provided for a monthly fee and any additional services the Resident needs; [...]”); 651 CMR 12.04(8)(a): Service Plan Requirements (rule text: “Each service plan shall be based on a current assessment of the Resident, and indicate the following: 1. The services needed, including the minimum service package provided for a monthly fee and any additional services the Resident needs; [...]”); 651 CMR 12.08(1)(s): Resident Rights (rule text: “Be free from Restraints;”)
Corrective action: See IV A&B (sections of the report)
- Finding C: General Requirements for an ALR: Quality Assurance and Performance Improvement marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing or incomplete components of the Quality Assurance and Performance Improvement requirements. Unsafe LMA”
Regulation cited, as printed: 651 CMR 12.04(10)(c)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(10)(c): Quality Assurance and Performance Improvement › Medication Quality Plan (rule text: “The Residence shall develop and implement systems that support and promote safe SAMM, and if applicable, LMA programs. The Medication quality plan shall include but need not be limited to the following components: 1. [...]”)
Corrective action: See IV A&B (sections of the report)
- Finding D: Record Requirements: Personnel Record Requirements
Details
AGE’s finding, as written: “Inconsistent documentation of personnel record requirements.”
Regulation cited, as printed: 651 CMR 12.05(3)(c)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.05(3)(c): Personnel Record Requirements (rule text: “A copy of any current licensure or Certification or, if applicable, documentation of completion of 54-hour Personal Care Services Training set forth in 651 CMR 12.07(4);”)
Corrective action: See IV A&B (sections of the report)
- Finding E: Staffing Requirements: Health Screening Requirements marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing documentation of employee Health Screening Requirements.”
Regulation cited, as printed: 651 CMR 12.06(8)(e)1.
What the cited rule covers (651 CMR 12.00): 651 CMR 12.06(8)(e): Contagious Disease and Vaccination Requirements › Influenza Vaccine (rule text: “1. Subject to the provisions of 651 CMR 12.06(8)(g), each Residence shall ensure that all personnel are vaccinated annually with seasonal influenza vaccine, inactivated or live, or an attenuated influenza vaccine, including a seasonal [...]”)
Corrective action: See IV A (sections of the report)
- Finding F: Training Requirements: -Introductory Visit and Review -Supervision marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Inconsistent documentation of Introductory Visits. Biannual SAMM and PC evaluations were not consistently documented for all PC staff.”
Regulation cited, as printed: 651 CMR 12.07(7) 651 CMR 12.07(8)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.07(7): Introductory Visit and Review (rule text: “Prior to or within 48 hours after the provision of Personal Care Services to a Resident, a nurse shall review the Resident's service plan with all relevant personal care workers. [...]”); 651 CMR 12.07(8): Supervision (rule text: “A qualified nurse shall, at least once every six months, evaluate the Personal Care Services provided by personal care staff of the Residence or by contracted providers. [...]”)
Corrective action: See IV A&B (sections of the report)
- Finding G: Resident Rights and Required Disclosures:
Details
AGE’s finding, as written: “Missing Disclosure of Rights. Missing Additional Disclosures.”
Regulation cited, as printed: 651 CMR 12.08 651 CMR 12.08(4)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.08: Resident Rights and Required Disclosures; 651 CMR 12.08(4): Additional Disclosures (rule text: “EOEA may create and require the inclusion of an informational cover sheet for each Residency Agreement. Each Resident or Legal Representative executing the Residency Agreement must also sign the cover sheet in the presence of a witness.”)
Corrective action: See IV A&B (sections of the report)
Specific corrective actions AGE required
- Documentation of a Service Plan including all required components.
- Documentation confirming a completed and current assessment of all Residents using a bed rail or u-bar.
- Documentation of a newly completed Medication Quality Plan Review, including a Medication Storage Unit audit, for all Residents on SAMM and LMA.
- Documentation of a newly completed Infection Control in-service training for all nurses and PC staff.
- Documentation of a newly completed LMA medication competency test for all nurses.
Show all 9
- Documentation of completion of all Personnel Record requirements for all personnel including specific documentation of all PC staff licensure or certification.
- Documentation of completed Introductory Visits with all applicable staff.
- Documentation confirming the completion of SAMM and PC skills evaluations for all PCA staff.
- Documentation confirming completed Disclosure Statements, confirming receipt of the Consumer Guide, and completing and signed AGE required informational cover sheets for all Residents.
What AGE reviewed and found (AGE’s words)
- Service and Service Coordination Requirements - Emergency Response
- AGE reviewed the Personalized Emergency Response procedures developed to provide timely assistance to a Resident in the event of an emergency.
- During the months of June 2024 and January 2025, there were 100 e-call response times over the ten-minute limit.
- General Requirements for an Assisted Living Residence (ALR)
- AGE reviewed four Resident Records reviewing documentation from February 2023 through the date of the Compliance Review to determine compliance with the requirements for Screenings, Assessments and Service Plan Development and Requirements.
Service Plan Development and Requirements
- Four records were missing documentation of specified staff having key or access codes to the Resident's unit.
- Four records were missing documentation of the Resident's goals.
- Four records were missing documentation of how the Residence provides 24-hourper day, onsite staff.
Bed Rail Assessments
- AGE reviewed the Residence records of 10 Residents utilizing bed rails / U-bars or similar devices from February 2023 through the date of the Compliance Review to determine compliance with the required assessment by a physical/occupational therapist every six months.
- Two records were missing documentation of a current assessment noting that the Resident can independently navigate around a bed rail/ U-bar.
- Quality Assurance and Performance Improvement
- AGE reviewed documentation to ensure the Residence has established an effective, ongoing quality improvement and assurance program for Service Planning, Safety Assurances, and Medication Quality from February 2023, through the date of the Compliance Review.
Medication administration observation
- AGE observed one nurse providing medication assistance to four Residents to ensure the Residence has developed and implemented systems that support and promote safe SAMM / LMA.
LMA
- AGE observed the nurse left one Resident's Unit with a pre-poured medication without administering the medication to the Resident.
- AGE observed one Resident's medication storage unit contained one discontinued medication.
- AGE observed eight unidentified loose pills in two Resident's medication storage units.
- AGE observed Exemption C without documented open dates in one Resident's medication storage unit.
- AGE observed one tube of topical cream in one Resident's medication storage unit without a pharmacy label.
- AGE observed six bottles of over-the-counter medications in two Resident's medication storage units without pharmacy labels.
- AGE observed one bottle of over-the-counter medication that was not labeled and not on the Resident's medication sheet outside of the Resident's medication storage unit.
- AGE was informed by the nurse a handheld medication pill splitter on the medication cart is used for different Residents without a procedure for cleaning or sanitizing such splitter between Residents.
- AGE observed one Resident's mediation storage unit that contained a medication with a pharmacy label that did not match the prescriber's current medication orders.
- Record Requirements- Personnel Record Requirements
- AGE reviewed the personnel records of four staff members to determine compliance with personnel record requirements.
- Two Personal Care (PC) records were missing documentation of current licensure or certification.
- Staffing Requirements- Health Screening Requirements
- AGE reviewed the personnel records of four staff members to determine compliance with Health Screening requirements.
- Four records were missing documentation to confirm seasonal influenza vaccinations or declination statements.
- Training Requirements Introductory Visit and Review
- AGE reviewed the records of four Residents to determine compliance with the requirements that a nurse reviews the Resident's service plan with all relevant personal care workers within the 48 hours after the provision of service or with any change of condition for the Resident:
- Four records were without documentation to support that Introductory Visits were consistently conducted with all applicable staff.
Supervision
- AGE reviewed the records of two Personal Care (PC) staff to determine compliance with SAMM skills and Personal Care evaluation requirements in the calendar year 2023 through the date of the Compliance Review.
- Documentation confirming the completion of SAMM and PC skills evaluations every six months was missing from two records for the 2024 calendar year.
- Resident Rights and Required Disclosures
Resident Disclosures
- AGE reviewed four Resident records to confirm compliance with the Disclosure of Rights and Services requirements.
- A Disclosure of Rights and Services was missing in four records.
- The required notification of the right to bring a Representative prior to the first meeting was missing in four records.
- Documentation confirming that the Resident had received the AGE consumer guide at the first formal meeting with the Residence was missing in four records.
Additional Disclosures
- AGE reviewed four Resident records to confirm compliance with the Additional Disclosure requirements.
- The informational cover sheet required by AGE for each Residency Agreement was missing in four records.
Summaries are ours and are marked “Summary”; quoted text is AGE’s own, as printed in reports scanned to text (spelling slips are AGE’s or the scan’s), shortened where marked [...]. Rule descriptions come from 651 CMR 12.00 as in force on the report date. AGE’s page for this residence links each report.
What these terms mean
651 CMR 12.09(2): AGE "shall conduct compliance reviews of Assisted Living Residences no less than once every two years. In addition, [AGE] may conduct a compliance review any time it has cause to believe that an Assisted Living Residence is in violation" of the law or its regulations.
651 CMR 12.09(4)(b): a notice of noncompliance "shall describe the noncompliance with particularity, indicate the specific portion of the law(s) or regulation(s) which have been violated, and shall include the corrective action to be taken."
651 CMR 12.09(4)(c) and (d): AGE may require corrective action, including "Ceasing the enrollment of new Residents" or "Reducing the number of Residents served", and may "deny, revoke, suspend, modify or refuse to issue or renew a Certification."
A finding marked repeat is one AGE also cited at an earlier review. AGE does not rate findings by severity in these reports; the action taken is AGE's overall response.
AGE posts these reports on each residence’s mass.gov page and keeps no public index, so older reports may not be listed. Massachusetts posts no complaint results for assisted living. This residence is certified for 34 units; larger residences have more records to review, so read counts with size in mind. Source: Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification, residence pages read October 16, 2026. Always visit in person and ask the residence about anything listed here.
License and ownershipActive license
- License type
- Certified Assisted Living Residence
- License status
- Active
- Licensed capacity
- 34
- County
- Hampden County
Source: Massachusetts state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Massachusetts, and other programs
How Medicaid pays for care in Massachusetts
- Group Adult Foster Care (GAFC), a MassHealth program. Most people pay privately. MassHealth (Medicaid) can help through Group Adult Foster Care (GAFC) at residences that accept it, but not all ALRs do. Ask before you sign a residency agreement. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 4.6 mi, nursing home 0.3 mi, pharmacy 0.5 mi
- Nearest hospital with an emergency room
- Mercy Medical Ctr, Springfield. 4.6 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Julian J Levitt Family Nursing Home, Longmeadow. 0.3 miles away, straight line.
- Nearest home health agency office
- Legacy Lifecare Visiting Nurse Agency - West, Longmeadow. 0.3 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.5 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01106 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Heritage Dialysis Center, LLC, Agawam, 4.0 miles away, straight line (CMS rating 3 of 5 stars)
Fmc - Western Mass. Kidney Center (Bma Springfield), Springfield, 4.2 miles away, straight line (has a shift starting after 5 pm; CMS rating 2 of 5 stars)
Fmc East Springfield Dialysis (Bma Of Massachusetts), Springfield, 4.2 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 9 Medicare hospices tell CMS they serve ZIP code 01106.
Legacy Lifecare Home Health And Hospice Care- West, office in Longmeadow, 0.3 miles away, straight line (CMS family survey rating 5 of 5 stars)
Hospice Services Of Western & Central Mass, office in Feeding Hills, 5.9 miles away, straight line
Baystate Hospice, office in West Springfield, 6.6 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Baystate Medical Practices Inc, Longmeadow. 0.5 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively moderate, inland flooding relatively moderate, wildfire very low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in April 2025. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Chestnut Knoll at Glenmeadow provide?
Chestnut Knoll at Glenmeadow is licensed by the state of Massachusetts for independent living, assisted living, continuing care in Longmeadow, Massachusetts. Its licensed capacity is 34 residents.
Does Lilisity rate Chestnut Knoll at Glenmeadow?
No. We publish state licensing details for Chestnut Knoll at Glenmeadow but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Chestnut Knoll at Glenmeadow cost?
Assisted Living in Massachusetts typically starts at $5,300 to $7,800 a month. Based on 31 communities that publish prices. These are area figures, not this community's price. Chestnut Knoll at Glenmeadow does not publish its prices.
How do I contact Chestnut Knoll at Glenmeadow?
Use Chestnut Knoll at Glenmeadow's website, mass.gov/locations/chestnut-knoll-at-glenmeadow, or visit at 24 Tabor Crossing, Longmeadow, MA 01106.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid