Assisted Living and Memory Care
The Reserve at East Longmeadow
721 Parker St, East Longmeadow, MA 01028 · Map
Licensed for 103 residents
The Reserve at East Longmeadow is a state-licensed assisted living, memory care community in East Longmeadow, Massachusetts. It is licensed for 103 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 103 residents
Certified Assisted Living Residence with Special Care Residence.
Nearest emergency room
5.9 miles
Mercy Medical Ctr, rated 2 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| The Reserve at East Longmeadow this community | 103 | Not published | Active | 6 findings in latest review | |
| East Longmeadow Memory Care | 2.8 mi | 20 | Not published | Active | 5 findings in latest review |
| East Village Place | 3.0 mi | 73 | $6,075/mo | Active | 10 findings in latest review |
| Loomis Lakeside at Reeds Landing (Independent Living and Assisted Living and Continuing Care) | 3.2 mi | 15 | Not published | Active | No record |
| The Wellington at Springfield | 3.2 mi | 91 | $3,495/mo | Active | 9 findings in latest review |
State inspection record6 findings in latest review
- Last compliance review
- May 28, 2026
- Reports on AGE’s page
- 1
- Latest action (as printed)
- Plan of Correction
- Certified since 2014
Compliance review, May 28, 2026 (AGE’s report)
- Review on site
- May 28, 2026
- Report dated
- June 1, 2026
- Action taken (as printed)
- Plan of Correction
- Previous action (as printed)
- No
- Certification (as printed)
- Deemed certified since 4/11/2026
- Review before this one
- March 14, 2024
- Corrections due by (as printed)
- July 1, 2026
- Findings cited
- 6 3 marked repeat
Summary: AGE cited 6 findings in this report, 3 of them marked as repeat findings from an earlier review. Plan of Correction (AGE’s action).
Summary of actions, as written: “AGE conducted an on-site Compliance Review on May 28, 2026. Unless otherwise stated in this Report, the documentation reviewed was for the period 3/15/2024-5/28/2026, The Reserve at East Longmeadow (Residence) remain certified pending AGE's issuance of a final determination approving or denying the application for recertification. Final approval will be granted upon receipt and acceptance of written clarification or correction of the issues identified herein.”
- Finding A: General Requirements for an ALR: Emergency Response marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Late e-call response times.”
Regulation cited, as printed: 651 CMR 12.04(2)(b)3.b
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(2)(b): Service and Service Coordination Requirements (rule text: “The Sponsor of the Assisted Living Residence shall provide or arrange for the provision of the following services by personnel meeting standards for professional qualifications and training set forth in 651 CMR 12.05, 12.07, and 12.08: 1. [...]”)
Corrective action: See IV A (sections of the report)
- Finding B: General Requirements for an ALR: Service Plan Development and Requirements
Details
AGE’s finding, as written: “Inconsistent with documenting Enrichment Activities for Special Care Resident.”
Regulation cited, as printed: 651 CMR 12.04(8)3
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(8): Service Plan Requirements
Corrective action: See IV A (sections of the report)
- Finding C: General Requirements for an ALR: Quality Assurance and Performance Improvement (QAPI) marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing or incomplete components of the Quality Assurance and Performance Improvement requirements. Unsafe Self-administered Medication Management (SAMM) and Limited Medication Assistance (LMA)”
Regulation cited, as printed: 651 CMR 12.04(10)(a), (b), (c), (d), (e)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(10)(a): Quality Assurance and Performance Improvement › Service Planning (rule text: “The Residence shall review a random sample of Resident assessments, service plans and progress notes at least once each year to ensure that the Residents' service plans have been implemented and meet the Resident's general needs and any [...]”)
Corrective action: See IV A&B (sections of the report)
- Finding D: Emergency Preparedness Plan and Reporting Requirements: Reporting Resident-specific Emergencies marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Late submissions of Resident-specific incidents reports.”
Regulation cited, as printed: 651 CMR 12.04(11)(e)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(11)(e): Emergency Preparedness Plan and Reporting Requirements (rule text: “Any report required under 651 CMR 12.04(11)(c) or 12.04(11)(d) shall be filed with the Assisted Living Certification Unit within 24 hours after the occurrence of the incident or accident via EOEA's online filing system. [...]”)
Corrective action: See IV A (sections of the report)
- Finding E: General Requirements for an ALR: Special Care
Details
AGE’s finding, as written: “Special Care –Safeguards/potential hazards.”
Regulation cited, as printed: 651 CMR 12.04(4)(d)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(4)(d): Special Care (rule text: “Administrative staff of the Residence qualified by training and experience shall review the operations of any Special Care Residence twice each year. [...]”)
Corrective action: See IV A (sections of the report)
- Finding F: General Requirements for an ALR: Service Plan Development and Requirements
Details
AGE’s finding, as written: “Missing Bed Rail Assessments”
Regulation cited, as printed: 651 CMR 12.08(1)(s)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.08(1)(s): Resident Rights (rule text: “Be free from Restraints;”)
Corrective action: See IV A&B (sections of the report)
What AGE reviewed and found (AGE’s words)
Emergency Response
- AGE reviewed the Personalized Emergency Response procedures developed to provide timely assistance to a Resident in the event of an emergency.
- There were 276 e-call response times over the 10-minute limit in accordance with the Residences policy.
B. General Requirements for an Assisted Living Residence (ALR)
- AGE reviewed the documentation of seven Resident records to determine compliance with the requirements for Screenings, Assessments, and Service Plan Development and Requirements.
Service Plan Development and Requirements
- Documentation of individualized enrichment activities provided to the residents was missing in five SCR (service plan) records
C. Quality Assurance and Performance Improvement
- AGE reviewed documentation to ensure the Residence has established an effective, ongoing quality improvement and assurance program for Service Planning, Safety Assurances, and Medication Quality.
Medication administration observation
- AGE observed one Personal Care (PC) staff and one Nurse providing medication assistance to eight Residents to ensure the Residence has developed and implemented systems that support and promote safe SAMM and LMA.
SAMM
- One Resident had a compromised pharmacy filled bubble pack in SAMM medication box.
LMA
- One Resident had a compromised pharmacy filled bubble pack in LMA medication box.
- One Resident had missing the date medication was opened.
D. Incident Reports
- AGE reviewed the Residence records and incident reports to determine whether the Residence complied with the requirement to report qualifying incidents to AGE within 24 hours after the occurrence of the incident or accident.
- The Residence filed 37 incident reports greater than 24 hours after the occurrence of the incident or accident.
E. Special Care
- AGE reviewed the Special Care Residence (SCR) operations review for the period reviewed to verify that the SCR is operating with all the required safeguards.
AGE observed the Special Care Residence:
- AGE identified unsecured storage closets.
F. General Requirements for an Assisted Living Residence - Bed Rail Assessments
- AGE reviewed the Residence records of eight Residents utilizing bed rails / U-bars or similar devices to determine compliance with the required assessment by a physical/occupational therapist every six months.
- Documentation of an assessment conducted by a physical/occupational therapist every six months for four Residents noting that the Resident can independently navigate around a bed rail/ U-bar was missing.
Identify the designation of the individual(s) who will be responsible for monitoring the correction; and,
- The date by which each correction will be achieved.
- B. Specific Corrective Actions.
Submit to AGE the following:
- Documentation of current bedrail/u-bar evaluations for any missing evaluation
- Documentation of re-training on SAMM AND LMA to all applicable staff.
V. NEXT STEPS:
- In accordance with 651 CMR 12.09(4)(g), you are required to respond in writing to AGE within ten (10) days after receiving this notice indicating your agreement or disagreement with the findings. If you agree with the findings, please submit in writing to AGE all required information/corrections by July 1, 2026
- If you disagree with the findings, you may request an informal review pursuant to 651 CMR 12.10(1) by submitting your request using certified mail, return receipt requested, together with a detailed written rebuttal of the findings within ten (10) days of your receipt of this letter.
- If you have any questions regarding this matter, please email ALRHelp@mass.gov.
Summaries are ours and are marked “Summary”; quoted text is AGE’s own, as printed in reports scanned to text (spelling slips are AGE’s or the scan’s), shortened where marked [...]. Rule descriptions come from 651 CMR 12.00 as in force on the report date. AGE’s page for this residence links each report.
What these terms mean
651 CMR 12.09(2): AGE "shall conduct compliance reviews of Assisted Living Residences no less than once every two years. In addition, [AGE] may conduct a compliance review any time it has cause to believe that an Assisted Living Residence is in violation" of the law or its regulations.
651 CMR 12.09(4)(b): a notice of noncompliance "shall describe the noncompliance with particularity, indicate the specific portion of the law(s) or regulation(s) which have been violated, and shall include the corrective action to be taken."
651 CMR 12.09(4)(c) and (d): AGE may require corrective action, including "Ceasing the enrollment of new Residents" or "Reducing the number of Residents served", and may "deny, revoke, suspend, modify or refuse to issue or renew a Certification."
A finding marked repeat is one AGE also cited at an earlier review. AGE does not rate findings by severity in these reports; the action taken is AGE's overall response.
AGE posts these reports on each residence’s mass.gov page and keeps no public index, so older reports may not be listed. Massachusetts posts no complaint results for assisted living. This residence is certified for 103 units; larger residences have more records to review, so read counts with size in mind. Source: Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification, residence pages read October 16, 2026. Always visit in person and ask the residence about anything listed here.
License and ownershipActive license
- License type
- Certified Assisted Living Residence with Special Care Residence
- License status
- Active
- Licensed capacity
- 103
- County
- Hampden County
Source: Massachusetts state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Massachusetts, and other programs
How Medicaid pays for care in Massachusetts
- Group Adult Foster Care (GAFC), a MassHealth program. Most people pay privately. MassHealth (Medicaid) can help through Group Adult Foster Care (GAFC) at residences that accept it, but not all ALRs do. Ask before you sign a residency agreement. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 5.9 mi, nursing home 1.4 mi, pharmacy 0.8 mi
- Nearest hospital with an emergency room
- Mercy Medical Ctr, Springfield. 5.9 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Sixteen Acres Health and Rehabilitation Center LLC, Springfield. 1.4 miles away, straight line.
- Nearest home health agency office
- Comfort Plus Caregivers LLC, East Longmeadow. 1.7 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 0.8 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01028 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fmc East Springfield Dialysis (Bma Of Massachusetts), Springfield, 3.9 miles away, straight line (CMS rating 3 of 5 stars)
Ara-Ludlow Dialysis, LLC, Ludlow, 5.2 miles away, straight line (CMS rating 1 of 5 stars)
Fmc - Western Mass. Kidney Center (Bma Springfield), Springfield, 5.9 miles away, straight line (has a shift starting after 5 pm; CMS rating 2 of 5 stars) - Hospice
- 11 Medicare hospices tell CMS they serve ZIP code 01028.
Legacy Lifecare Home Health And Hospice Care- West, office in Longmeadow, 3.5 miles away, straight line (CMS family survey rating 5 of 5 stars)
Beacon Hospice, An Amyedisys Company, office in Springfield, 5.3 miles away, straight line (CMS family survey rating 3 of 5 stars)
Harmony Hospice LLC, office in Chicopee, 7.6 miles away, straight line - Nearest geriatric medicine practice
- Baystate Medical Practices Inc, Longmeadow. 3.0 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively moderate, inland flooding relatively moderate, wildfire very low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in May 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does The Reserve at East Longmeadow provide?
The Reserve at East Longmeadow is licensed by the state of Massachusetts for assisted living, memory care in East Longmeadow, Massachusetts. Its licensed capacity is 103 residents.
Does Lilisity rate The Reserve at East Longmeadow?
No. We publish state licensing details for The Reserve at East Longmeadow but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does The Reserve at East Longmeadow cost?
Assisted Living in Massachusetts typically starts at $5,300 to $7,800 a month. Based on 31 communities that publish prices. These are area figures, not this community's price. The Reserve at East Longmeadow does not publish its prices.
How do I contact The Reserve at East Longmeadow?
Use The Reserve at East Longmeadow's website, mass.gov/locations/the-reserve-at-east-longmeadow, or visit at 721 Parker St, East Longmeadow, MA 01028.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid