Assisted Living and Memory Care
Armbrook Assisted Living
551 North St., Westfield, MA 01085 · Map
Licensed for 84 residents
Armbrook Assisted Living is a state-licensed assisted living, memory care community in Westfield, Massachusetts. It is licensed for 84 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 84 residents
Certified Assisted Living Residence with Special Care Residence.
Nearest emergency room
4.8 miles
Baystate Noble Hospital, rated 2 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Armbrook Assisted Living this community | 84 | Not published | Active | 5 findings in latest review | |
| The Arbors at Westfield | 4.5 mi | 90 | Not published | Active | No record |
| Sarawood | 5.9 mi | 28 | Not published | Active | No record |
| Woodbridge Assisted Living at The Cottages of Southwick | 6.9 mi | 18 | Not published | Active | 6 findings in latest review |
| Monastery Heights Senior Living and Memory Care | 6.9 mi | 105 | Not published | Active | 11 findings in latest review |
State inspection record5 findings in latest review
- Last compliance review
- April 8, 2025
- Reports on AGE’s page
- 1
- Latest action (as printed)
- Plan of Correction
- Certified since 2013
Compliance review, April 8, 2025 (AGE’s report)
- Review on site
- April 8, 2025
- Report dated
- April 18, 2025
- Action taken (as printed)
- Plan of Correction
- Previous action (as printed)
- Modification 06/13/2023
- Certification (as printed)
- Deemed certified since 04/02/2025
- Review before this one
- June 2, 2023
- Corrections due by (as printed)
- May 18, 2025
- Findings cited
- 5 4 marked repeat
Summary: AGE cited 5 findings in this report, 4 of them marked as repeat findings from an earlier review. Plan of Correction (AGE’s action).
Summary of actions, as written: “AGE conducted an on-site Compliance Review on April 8, 2025. Armbrook Village Senior Living Residence (Residence) will continue to be certified until AGE issues a notice regarding final approval or denial of the application for recertification. Final approval will be granted when the issues discussed below have been clarified or corrected in writing.”
- Finding A: General Requirements for an ALR: Service Plan Development and Requirements marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Inconsistent with documenting all requirements of Assessments and Service Plans.”
Regulation cited, as printed: 651 CMR 12.04(7) 651 CMR 12.04(7)(b) 651 CMR 12.04(8)(a)(3) 651 CMR 12.04(8)(c)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(7): Service Plan Development (rule text: “The nurse and Service Coordinator shall develop an individualized Service Plan for each Resident in accordance with the findings of the initial screening described in 651 CMR 12.04(6). [...]”); 651 CMR 12.04(7)(b): Service Plan Development (rule text: “The Service Coordinator or nurse shall review the Resident's initial service plan within 30 days of the commencement of residency and document the review to ensure the Resident's needs and preferences are accurately incorporated therein [...]”); 651 CMR 12.04(8)(a): Service Plan Requirements (rule text: “Each service plan shall be based on a current assessment of the Resident, and indicate the following: 1. The services needed, including the minimum service package provided for a monthly fee and any additional services the Resident needs; [...]”); 651 CMR 12.04(8)(c): Service Plan Requirements (rule text: “Following the Service Plan reassessment required by 651 CMR 12.04(7)(b), the Service Coordinator or nurse shall review the Service Plan not less than every six months, or at any time upon identifying an improvement in the Resident's [...]”)
Corrective action: See IV A (sections of the report)
- Finding B: General Requirements for an ALR: Quality Assurance and Performance Improvement marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing or incomplete components of the Quality Assurance and Performance Improvement requirements. Insufficient documentation of the Evidenced Informed Falls Prevention”
Regulation cited, as printed: 651 CMR 12.04(10)(a)-(c)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(10)(a): Quality Assurance and Performance Improvement › Service Planning (rule text: “The Residence shall review a random sample of Resident assessments, service plans and progress notes at least once each year to ensure that the Residents' service plans have been implemented and meet the Resident's general needs and any [...]”)
Corrective action: See IV A&B (sections of the report)
- Finding C: Emergency Preparedness Plan and Reporting Requirements: Reporting Resident Specific Emergencies marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Late submissions of Resident-specific incidents reports.”
Regulation cited, as printed: 651 CMR 12.04(11)(e)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(11)(e): Emergency Preparedness Plan and Reporting Requirements (rule text: “Any report required under 651 CMR 12.04(11)(c) or 12.04(11)(d) shall be filed with the Assisted Living Certification Unit within 24 hours after the occurrence of the incident or accident via EOEA's online filing system. [...]”)
Corrective action: See IV A (sections of the report)
- Finding D: Record Requirements: Correspondence Log
Details
AGE’s finding, as written: “Inconsistent documentation of information necessary for the continuity of care.”
Regulation cited, as printed: 651 CMR 12.05(4)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.05(4): Record Requirements (rule text: “The Residence must maintain a staff correspondence log for each 24 hour period that communicates information necessary to maintain the continuity of care for all Residents. The correspondence log must be maintained for no less than 90 days.”)
Corrective action: See IV A (sections of the report)
- Finding E: Training Requirements: -Introductory Visits and Review -Supervision marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Inconsistent documentation of Introductory Visits. Biannual SAMM and PC evaluations were not consistently documented for all PC staff.”
Regulation cited, as printed: 651 CMR 12.07(7) 651 CMR 12.07(8)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.07(7): Introductory Visit and Review (rule text: “Prior to or within 48 hours after the provision of Personal Care Services to a Resident, a nurse shall review the Resident's service plan with all relevant personal care workers. [...]”); 651 CMR 12.07(8): Supervision (rule text: “A qualified nurse shall, at least once every six months, evaluate the Personal Care Services provided by personal care staff of the Residence or by contracted providers. [...]”)
Corrective action: See IV A&B (sections of the report)
Specific corrective actions AGE required
- Documentation of an Evidenced Informed Falls Prevention Program.
- Documentation confirming the completion of SAMM and skills evaluations for all PCA staff.
What AGE reviewed and found (AGE’s words)
- General Requirements for an Assisted Living Residence (ALR)
- AGE reviewed seven Resident Records reviewing documentation from June 2023 through the date of the Compliance Review to determine compliance with the requirements for Screenings, Assessments and Service Plan Development and Requirements.
Service Plan Development and Requirements
- Two records were missing from a physician evaluation completed three months prior to the Resident's move-in.
- Four records were missing documentation of a Service Plan reassessment required within 30 days after the commencement of residency.
- Three records were missing documentation of individualized enrichment activities provided to the Special Care Residence Residents.
- Two records were missing documentation of a reassessment and service plan review being completed every six months.
- Quality Assurance and Performance Improvement
- AGE reviewed documentation to ensure the Residence has established an effective, ongoing quality improvement and assurance program for Service Planning, Safety Assurances, and Medication Quality from June 2023, through the date of the Compliance Review.
Service Planning
- Documentation of the target date and person responsible for the follow up action were missing for the 2023 and 2024 calendar years.
Resident Safety Assurances
- Documentation of the target date and person responsible for the follow up action were missing for the 2023 and 2024 calendar years.
- Documentation of an Evidenced Informed Falls Prevention Program review being included in the annual safety review process was missing for the 2023 and 2024 calendar years reviewed.
Medication Quality Plan
- AGE reviewed the Residence's quarterly medication documentation audits from June 2023, through the date of the Compliance Review to ensure compliance with SAMM, LMA and Residence policies.
- Documentation of the target date and person responsible for the follow up action were missing for the 2023 and 2024 calendar years.
Medication administration observation
- AGE observed three Personal Care (PC) staff and one nurse providing medication assistance to six Residents to ensure the Residence has developed and implemented systems that support and promote safe SAMM / LMA.
SAMM
- One Resident's medication storage unit contained one discontinued medication.
- Reporting Resident-specific Emergencies- Incident Reports
- AGE reviewed the Residence records and incident reports from June 2023 through the date of the Compliance Review to determine whether the Residence complied with the requirement to report qualifying incidents to AGE within 24 hours after the occurrence of the incident or accident.
- The Residence filed 99 incident reports greater than 24 hours after the occurrence of the incident or accident.
- Record Requirements - Correspondence Log
- AGE reviewed the current Correspondence Logs, for both the Traditional and Special Care Residence, required to communicate information necessary to maintain the continuity of care for all Residents.
- The Residence did not consistently document for each 24-hour period in the Special Care Residence Correspondence Log.
- Training Requirements Introductory Visit and Review
- AGE reviewed the records of seven Residents to determine compliance with the requirements that a nurse reviews the Resident's service plan with all relevant personal care workers within the 48 hours after the provision of service or with any change of condition for the Resident:
- Seven records were without documentation to support that Introductory Visits were consistently conducted with all applicable staff.
Supervision
- AGE reviewed the records of two Personal Care (PC) staff to determine compliance with SAMM skills and Personal Care evaluation requirements in the calendar year 2023 through the date of the Compliance Review.
- Documentation confirming the completion of SAMM and skills evaluations every six months was missing from two records for the 2024 calendar year.
Summaries are ours and are marked “Summary”; quoted text is AGE’s own, as printed in reports scanned to text (spelling slips are AGE’s or the scan’s), shortened where marked [...]. Rule descriptions come from 651 CMR 12.00 as in force on the report date. AGE’s page for this residence links each report.
What these terms mean
651 CMR 12.09(2): AGE "shall conduct compliance reviews of Assisted Living Residences no less than once every two years. In addition, [AGE] may conduct a compliance review any time it has cause to believe that an Assisted Living Residence is in violation" of the law or its regulations.
651 CMR 12.09(4)(b): a notice of noncompliance "shall describe the noncompliance with particularity, indicate the specific portion of the law(s) or regulation(s) which have been violated, and shall include the corrective action to be taken."
651 CMR 12.09(4)(c) and (d): AGE may require corrective action, including "Ceasing the enrollment of new Residents" or "Reducing the number of Residents served", and may "deny, revoke, suspend, modify or refuse to issue or renew a Certification."
A finding marked repeat is one AGE also cited at an earlier review. AGE does not rate findings by severity in these reports; the action taken is AGE's overall response.
AGE posts these reports on each residence’s mass.gov page and keeps no public index, so older reports may not be listed. Massachusetts posts no complaint results for assisted living. This residence is certified for 84 units; larger residences have more records to review, so read counts with size in mind. Source: Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification, residence pages read October 16, 2026. Always visit in person and ask the residence about anything listed here.
License and ownershipActive license
- License type
- Certified Assisted Living Residence with Special Care Residence
- License status
- Active
- Licensed capacity
- 84
- County
- Hampden County
Source: Massachusetts state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Massachusetts, and other programs
How Medicaid pays for care in Massachusetts
- Group Adult Foster Care (GAFC), a MassHealth program. Most people pay privately. MassHealth (Medicaid) can help through Group Adult Foster Care (GAFC) at residences that accept it, but not all ALRs do. Ask before you sign a residency agreement. (state page)
Ask the community whether it accepts Medicaid.
Staff pay and workplace safety1 OSHA inspection, no violations cited
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Jun 4, 2026: programmed (planned) inspection, complete (safety). Case closed Jul 30, 2026. No violations cited. OSHA record. OSHA recorded the employer as Westfield Senior Housing LLC. Matched by street address; the name OSHA recorded differs from the community's.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby careNearest hospital 4.8 mi, nursing home 4.8 mi, pharmacy 3.0 mi
- Nearest hospital with an emergency room
- Baystate Noble Hospital, Westfield. 4.8 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Day Brook Village Senior Living, Holyoke. 4.8 miles away, straight line.
- Nearest home health agency office
- Abby Care, West Springfield. 4.6 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Arrow Prescription Center. 3.0 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01085 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Ara-Holyoke Dialysis LLC, Holyoke, 5.1 miles away, straight line (CMS rating 2 of 5 stars)
Fmc Pioneer Valley Dialysis Center, West Springfield, 6.4 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars)
Dialysis Center Of Western Massachusetts, Chicopee, 8.0 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars) - Hospice
- 11 Medicare hospices tell CMS they serve ZIP code 01085.
Hospice Life Care, office in Holyoke, 5.4 miles away, straight line (CMS family survey rating 4 of 5 stars)
Baystate Hospice, office in West Springfield, 6.4 miles away, straight line (CMS family survey rating 3 of 5 stars)
Hospice Services Of Western & Central Mass, office in Feeding Hills, 8.6 miles away, straight line - Nearest geriatric medicine practice
- Hilltown Community Health Centers Inc, Huntington. 7.6 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively moderate; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane relatively moderate, inland flooding relatively high, wildfire very low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in April 2025. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Armbrook Assisted Living provide?
Armbrook Assisted Living is licensed by the state of Massachusetts for assisted living, memory care in Westfield, Massachusetts. Its licensed capacity is 84 residents.
Does Lilisity rate Armbrook Assisted Living?
No. We publish state licensing details for Armbrook Assisted Living but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Armbrook Assisted Living cost?
Assisted Living in Massachusetts typically starts at $5,300 to $7,800 a month. Based on 31 communities that publish prices. These are area figures, not this community's price. Armbrook Assisted Living does not publish its prices.
How do I contact Armbrook Assisted Living?
Use Armbrook Assisted Living's website, mass.gov/locations/armbrook-assisted-living, or visit at 551 North St., Westfield, MA 01085.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid