Independent Living and Assisted Living
Woodbridge Assisted Living at The Cottages of Southwick
1 Sawmill Park, Southwick, MA 01077 · Map
Licensed for 18 residents
Woodbridge Assisted Living at The Cottages of Southwick is a state-licensed independent living, assisted living community in Southwick, Massachusetts. It is licensed for 18 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 18 residents
Certified Assisted Living Residence.
Nearest emergency room
2.1 miles
Baystate Noble Hospital, rated 2 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Woodbridge Assisted Living at The Cottages of Southwick this community | 18 | Not published | Active | 6 findings in latest review | |
| The Arbors at Westfield | 2.4 mi | 90 | Not published | Active | No record |
| Armbrook Assisted Living | 6.9 mi | 84 | Not published | Active | 5 findings in latest review |
| The Atrium at Cardinal Drive | 7.0 mi | 44 | Not published | Active | 6 findings in latest review |
| Monastery Heights Senior Living and Memory Care | 7.1 mi | 105 | Not published | Active | 11 findings in latest review |
State inspection record6 findings in latest review
- Last compliance review
- June 2, 2026
- Reports on AGE’s page
- 1
- Latest action (as printed)
- Plan of Correction
- Certified since 2022
Compliance review, June 2, 2026 (AGE’s report)
- Review on site
- June 2, 2026
- Report dated
- June 5, 2026
- Action taken (as printed)
- Plan of Correction
- Certification (as printed)
- Deemed Certified since 6/3/2026
- Review before this one
- June 20, 2024
- Corrections due by (as printed)
- July 5, 2026
- Findings cited
- 6 5 marked repeat
Summary: AGE cited 6 findings in this report, 5 of them marked as repeat findings from an earlier review. Plan of Correction (AGE’s action).
Summary of actions, as written: “AGE conducted an on-site Compliance Review on June 2, 2026. Unless otherwise stated in this Report, the documentation reviewed was for the period 6/20/2024 – 6/2/2026, Woodbridge Assisted Living at the Cottages of Southwick (Residence) will remain certified pending AGE's issuance of a final determination approving or denying the application for recertification. Final approval will be granted upon receipt and acceptance of written clarification or correction of the issues identified herein.”
- Finding A: General Requirements for an ALR: -Emergency Response -Dietician Reviews marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Delayed e-call response time not compliant with Residence policy. Inconsistent dietician reviews.”
Regulation cited, as printed: 651 CMR 12.04(2)(3) 651 CMR 12.04(2)(b)(4.)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(2): Service and Service Coordination Requirements; 651 CMR 12.04(2)(b): Service and Service Coordination Requirements (rule text: “The Sponsor of the Assisted Living Residence shall provide or arrange for the provision of the following services by personnel meeting standards for professional qualifications and training set forth in 651 CMR 12.05, 12.07, and 12.08: 1. [...]”)
Corrective action: See IV A (sections of the report)
- Finding B: General Requirements for an ALR: Service Plan Development and Requirements marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Inconsistent with documenting all requirements of Assessments and Service Plans.”
Regulation cited, as printed: 651 CMR 12.04(7) 651 CMR 12.04(7)(b) 651 CMR 12.04(8)(a)(2) 651 CMR 12.04(8)(c)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(7): Service Plan Development (rule text: “The nurse and Service Coordinator shall develop an individualized Service Plan for each Resident in accordance with the findings of the initial screening described in 651 CMR 12.04(6). [...]”); 651 CMR 12.04(7)(b): Service Plan Development (rule text: “The Service Coordinator or nurse shall review the Resident's initial service plan within 30 days of the commencement of residency and document the review to ensure the Resident's needs and preferences are accurately incorporated therein [...]”); 651 CMR 12.04(8)(a): Service Plan Requirements (rule text: “Each service plan shall be based on a current assessment of the Resident, and indicate the following: 1. The services needed, including the minimum service package provided for a monthly fee and any additional services the Resident needs; [...]”); 651 CMR 12.04(8)(c): Service Plan Requirements (rule text: “Following the Service Plan reassessment required by 651 CMR 12.04(7)(b), the Service Coordinator or nurse shall review the Service Plan not less than every six months, or at any time upon identifying an improvement in the Resident's [...]”)
Corrective action: See IV A (sections of the report)
- Finding C: General Requirements for an ALR: Quality Assurance and Performance Improvement marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing or incomplete components of the Quality Assurance and Performance Improvement requirements. Unsafe SAMM.”
Regulation cited, as printed: 651 CMR 12.04(10)(b),(c)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(10)(b): Quality Assurance and Performance Improvement › Resident Safety Assurances (rule text: “The Residence shall review policies and procedures designed to ensure a safe environment for all residents. Such policies and procedures shall include an Evidence Informed Falls Prevention Program.”)
Corrective action: See IV A (sections of the report)
- Finding D: Record Requirements: Personnel Record Requirements
Details
AGE’s finding, as written: “Inconsistent documentation of personnel record requirements.”
Regulation cited, as printed: 651 CMR 12.05(3)(a)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.05(3)(a): Personnel Record Requirements (rule text: “Job description;”)
Corrective action: See IV A&B (sections of the report)
- Finding E: Training Requirements: Annual Training Needs Assessment marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing Training Needs assessments.”
Regulation cited, as printed: 651 CMR 12.07(5)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.07(5): Training Requirements (rule text: “Each residence shall conduct an annual training needs assessment to prepare the curriculum for its required training and establish a process by which it will evaluate the efficacy of its training program.”)
Corrective action: See IV A&B (sections of the report)
- Finding F: Resident Rights and Disclosures: Resident Disclosures marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Disclosure of Rights and Services and Residency Agreements not in 14-point font.”
Regulation cited, as printed: 651 CMR 12.08
What the cited rule covers (651 CMR 12.00): 651 CMR 12.08: Resident Rights and Required Disclosures
Corrective action: See IV A&B (sections of the report)
What AGE reviewed and found (AGE’s words)
Emergency Response
- AGE reviewed the Personalized Emergency Response procedures developed to provide timely assistance to a Resident in the event of an emergency needs situation.
- In the period reviewed there were 24 e-call response times over the ten minutes required by Residence policy.
Dietitian Reviews
- AGE reviewed the Residence's documentation for evidence of Dietary Reviews at least every six months.
- Documentation of a dietitian's review was not completed within six months for the second half of calendar year 2025 and first half of calendar year 2026.
B. General Requirements for an Assisted Living Residence
- AGE reviewed five Resident Records to determine compliance with requirements for the Screening and Assessment, Service Plan Development and Service Plan Requirements.
Service Plan Development and Requirements
- Three records were missing documentation of a physician evaluation prior to move in.
- Three records were missing documentation of an initial service plan review required prior to the commencement of residency.
- Four records were missing documentation of a service plan review required within 30 days after the commencement of residency.
- Documentation of a service plan review required every six months or after a change in Resident condition, was missing for two records.
C. Quality Assurance and Performance Improvement
- AGE reviewed documentation to ensure the Residence has established an effective, ongoing quality improvement and assurance program for Service Planning, Safety Assurances, and Medication Quality.
Resident Safety Assurances
- Documentation of a review of an Evidence Informed Falls Prevention Program was missing for the period reviewed.
Medication administration observation
- AGE observed one Personal Care Aide (PCA) providing medication assistance to four Residents to ensure the Residence has developed and implemented systems that support and promote safe SAMM.
SAMM
- AGE observed one Resident's family filled cassette planner not labeled with the Resident's Name, Unit Number, and dates in the Resident's Medication Storage Unit.
- AGE observed one Resident's medications not secured in the Resident's Medication Storage Unit.
D. Record Requirements- Personnel Record Requirements
- AGE reviewed the personnel records of five staff members to determine compliance with personnel record requirements.
- Four personnel records were missing documentation of a signed job description.
E. Training Requirements - Training Needs Assessment
- AGE reviewed the Residence records to determine compliance with the annual training needs assessment requirements.
- Documentation of an annual training needs assessment was missing for the period reviewed.
F. Resident Rights and Disclosures
- AGE reviewed five Resident records to determine compliance with record requirements.
- The Residency Agreement and the Disclosure of Rights and Services for the Residence were not published in typeface of 14-point type in five records.
A specific plan of what will be or has been done to correct each of the cited in Section II above;
- Provide a description of what will be done to prevent the recurrence of each of the issues(s) identified in Section II to ensure the problem does not recur;
Identify the designation of the individual(s) who will be responsible for monitoring the correction; and,
- The date by which each correction will be achieved.
- B. Specific Corrective Actions.
Submit to AGE the following:
- Documentation confirming all employees have a signed job description.
- Documentation confirming an Annual Training Needs Assessment has been completed.
- Documentation confirming the Residence's Disclosure Statement and Residency Agreement is published in a minimum of 14-point font.
V. NEXT STEPS:
- In accordance with 651 CMR 12.09(4)(g), you are required to respond in writing to AGE within 10 days after receiving this notice indicating your agreement or disagreement with the findings. If you agree with the findings, please submit in writing to AGE all required information/corrections by July 5, 2026.
- If you disagree with the findings, you may request an informal review pursuant to 651 CMR 12.10(1) by submitting your request using certified mail, return receipt requested, together with a detailed written rebuttal of the findings within 10 days of your receipt of this letter.
Southwick, MA 01077
- for internal use only: 002 ☐ 003 ☒ 004 ☐ 005 ☐
Summaries are ours and are marked “Summary”; quoted text is AGE’s own, as printed in reports scanned to text (spelling slips are AGE’s or the scan’s), shortened where marked [...]. Rule descriptions come from 651 CMR 12.00 as in force on the report date. AGE’s page for this residence links each report.
What these terms mean
651 CMR 12.09(2): AGE "shall conduct compliance reviews of Assisted Living Residences no less than once every two years. In addition, [AGE] may conduct a compliance review any time it has cause to believe that an Assisted Living Residence is in violation" of the law or its regulations.
651 CMR 12.09(4)(b): a notice of noncompliance "shall describe the noncompliance with particularity, indicate the specific portion of the law(s) or regulation(s) which have been violated, and shall include the corrective action to be taken."
651 CMR 12.09(4)(c) and (d): AGE may require corrective action, including "Ceasing the enrollment of new Residents" or "Reducing the number of Residents served", and may "deny, revoke, suspend, modify or refuse to issue or renew a Certification."
A finding marked repeat is one AGE also cited at an earlier review. AGE does not rate findings by severity in these reports; the action taken is AGE's overall response.
AGE posts these reports on each residence’s mass.gov page and keeps no public index, so older reports may not be listed. Massachusetts posts no complaint results for assisted living. This residence is certified for 18 units; larger residences have more records to review, so read counts with size in mind. Source: Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification, residence pages read October 16, 2026. Always visit in person and ask the residence about anything listed here.
License and ownershipActive license
- License type
- Certified Assisted Living Residence
- License status
- Active
- Licensed capacity
- 18
- County
- Hampden County
Source: Massachusetts state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Massachusetts, and other programs
How Medicaid pays for care in Massachusetts
- Group Adult Foster Care (GAFC), a MassHealth program. Most people pay privately. MassHealth (Medicaid) can help through Group Adult Foster Care (GAFC) at residences that accept it, but not all ALRs do. Ask before you sign a residency agreement. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 2.1 mi, nursing home 2.2 mi, pharmacy 1.8 mi
- Nearest hospital with an emergency room
- Baystate Noble Hospital, Westfield. 2.1 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Vantage at Westfield LLC, Westfield. 2.2 miles away, straight line.
- Nearest home health agency office
- Trinity Health Of New England At Home, W Springfield. 6.4 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 1.8 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01077 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Heritage Dialysis Center, LLC, Agawam, 7.4 miles away, straight line (CMS rating 3 of 5 stars)
Fmc Pioneer Valley Dialysis Center, West Springfield, 8.2 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars)
Fmc - Western Mass. Kidney Center (Bma Springfield), Springfield, 8.6 miles away, straight line (has a shift starting after 5 pm; CMS rating 2 of 5 stars) - Hospice
- 12 Medicare hospices tell CMS they serve ZIP code 01077.
Hospice Services Of Western & Central Mass, office in Feeding Hills, 5.4 miles away, straight line
Baystate Hospice, office in West Springfield, 8.0 miles away, straight line (CMS family survey rating 3 of 5 stars)
Hospice Life Care, office in Holyoke, 10.4 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Baystate Medical Practices Inc, Springfield. 8.5 miles away, straight line. 5 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively moderate; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane relatively moderate, inland flooding relatively high, wildfire relatively low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in June 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here relatively low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Woodbridge Assisted Living at The Cottages of Southwick provide?
Woodbridge Assisted Living at The Cottages of Southwick is licensed by the state of Massachusetts for independent living, assisted living in Southwick, Massachusetts. Its licensed capacity is 18 residents.
Does Lilisity rate Woodbridge Assisted Living at The Cottages of Southwick?
No. We publish state licensing details for Woodbridge Assisted Living at The Cottages of Southwick but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Woodbridge Assisted Living at The Cottages of Southwick cost?
Assisted Living in Massachusetts typically starts at $5,300 to $7,800 a month. Based on 31 communities that publish prices. These are area figures, not this community's price. Woodbridge Assisted Living at The Cottages of Southwick does not publish its prices.
How do I contact Woodbridge Assisted Living at The Cottages of Southwick?
Use Woodbridge Assisted Living at The Cottages of Southwick's website, mass.gov/locations/woodbridge-assisted-living-at-the-cottages-of-southwick, or visit at 1 Sawmill Park, Southwick, MA 01077.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid