Assisted Living and Memory Care
Ruth's House
780 Converse St, Longmeadow, MA 01106 · Map
Licensed for 64 residents
Ruth's House is a state-licensed assisted living, memory care community in Longmeadow, Massachusetts. It is licensed for 64 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 64 residents
Certified Assisted Living Residence with Special Care Residence.
Nearest emergency room
4.4 miles
Mercy Medical Ctr, rated 2 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Ruth's House this community | 64 | Not published | Active | 7 findings in latest review | |
| Chestnut Knoll at Glenmeadow | 0.3 mi | 34 | Not published | Active | 7 findings in latest review |
| East Longmeadow Memory Care | 0.9 mi | 20 | Not published | Active | 5 findings in latest review |
| East Village Place | 1.0 mi | 73 | $6,075/mo | Active | 10 findings in latest review |
| Mason Wright Assisted Living | 3.2 mi | 90 | Not published | Active | No record |
State inspection record7 findings in latest review
- Last compliance review
- June 6, 2024
- Reports on AGE’s page
- 1
- Latest action (as printed)
- Plan of correction required
- Certified since 1998
Compliance review, June 6, 2024 (AGE’s report)
- Review on site
- June 6, 2024
- Report dated
- June 10, 2024
- Action taken (as printed)
- Plan of correction required
- Previous action (as printed)
- Suspension- 2/15/2018
- Certification (as printed)
- Certified through 7/20/2024
- Review before this one
- August 25, 2022
- Corrections due by (as printed)
- July 10, 2024
- Findings cited
- 7 4 marked repeat
Summary: AGE cited 7 findings in this report, 4 of them marked as repeat findings from an earlier review. Plan of correction required (AGE’s action).
Summary of actions, as written: “EOEA conducted an on-site compliance review on June 6, 2024. Ruth's House Assisted Living (Residence) will continue to be certified until the Executive Office of Elder Affairs (Elder Affairs) issues a notice regarding final approval or denial of the application for recertification. Final approval will be granted when the issues discussed below have been clarified or corrected in writing.”
- Finding A: General Requirements for an ALR-Emergency Preparedness Plan and Reporting Requirements: Reporting Resident Specific Emergencies marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Late submission of Resident-specific incident reports.”
Regulation cited, as printed: 651 CMR 12.04(11) (e)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(11)(e): Emergency Preparedness Plan and Reporting Requirements (rule text: “Any report required under 651 CMR 12.04(11)(c) or 12.04(11)(d) shall be filed with the Assisted Living Certification Unit within 24 hours after the occurrence of the incident or accident via EOEA's online filing system. [...]”)
Corrective action: See IV A (sections of the report)
- Finding B: General Requirements for an ALR - Service and Service Coordination Requirements: Emergency Response marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing e-call response time not compliant with the ALR policy. Missing documentation of hourly safety checks.”
Regulation cited, as printed: 651 CMR 12.04(2)(b)(3.)(b.)(c.)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(2)(b): Service and Service Coordination Requirements (rule text: “The Sponsor of the Assisted Living Residence shall provide or arrange for the provision of the following services by personnel meeting standards for professional qualifications and training set forth in 651 CMR 12.05, 12.07, and 12.08: 1. [...]”)
Corrective action: See IV A. (sections of the report)
- Finding C: General Requirements for an ALR: Quality Assurance and Performance Improvement marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing or incomplete components of the Quality Assurance and Performance Improvement requirements.”
Regulation cited, as printed: 651 CMR 12.04(10)(a)(b)(c)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(10)(a): Quality Assurance and Performance Improvement › Service Planning (rule text: “The Residence shall review a random sample of Resident assessments, service plans and progress notes at least once each year to ensure that the Residents' service plans have been implemented and meet the Resident's general needs and any [...]”)
Corrective action: See IV A (sections of the report)
- Finding D: General Requirements for an ALR: -Service Plan Requirements
Details
AGE’s finding, as written: “Bed rail assessments”
Regulation cited, as printed: 651 CMR 12.04(8)(a) 651 CMR 12.08(1)(s)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(8)(a): Service Plan Requirements (rule text: “Each service plan shall be based on a current assessment of the Resident, and indicate the following: 1. The services needed, including the minimum service package provided for a monthly fee and any additional services the Resident needs; [...]”); 651 CMR 12.08(1)(s): Resident Rights (rule text: “Be free from Restraints;”)
Corrective action: See IV A & B (sections of the report)
- Finding E: Record Requirements: Correspondence Log marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Inconsistent documentation of information necessary for the continuity of care.”
Regulation cited, as printed: 651 CMR 12.05(4)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.05(4): Record Requirements (rule text: “The Residence must maintain a staff correspondence log for each 24 hour period that communicates information necessary to maintain the continuity of care for all Residents. The correspondence log must be maintained for no less than 90 days.”)
Corrective action: See IV A (sections of the report)
- Finding F: Staffing Requirements: -Health Screening Requirement
Details
AGE’s finding, as written: “Health Screening requirements not completed for all staff.”
Regulation cited, as printed: 651CMR 12.06(4)(8)(c)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.06(4): Staffing Levels
Corrective action: See IV A& B (sections of the report)
- Finding G: General Requirements for an ALR- Special Care- Physical Plant
Details
AGE’s finding, as written: “Chemicals not secured in the common kitchen areas in SCR units. Exit Doors in the common use areas within Special Care Residences were not secured.”
Regulation cited, as printed: 651 CMR 12.04(4)(a)4, 1
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(4)(a): Special Care (rule text: “All Special Care Residences shall be administered in accordance with the following safeguards: 1. [...]”)
Corrective action: See IV A&B (sections of the report)
Specific corrective actions AGE required
- Documentation of secure unit testing of exit doors. Documentation of training for all staff regarding safeguard secure storage with chemicals on the Special Care Units.
- Documentation that all applicable Residents have an up-to-date bed rail assessment that meets EOEA requirements
What AGE reviewed and found (AGE’s words)
- Reporting Resident-specific Emergencies- Incident Reports
- EOEA reviewed the Residences records and submitted incident reports from the last quarter of calendar year 2022 through the day of the compliance review for evidence that all occurrences of an incident or accident that has or may have a Significant Negative Effect on a Resident's health, safety or welfare were reported to EOEA within 24 hours after the occurrence of the incident during the period [...]
- The Residence filed 59 incident reports greater than 24 hours after the occurrence of the incident during the period reviewed.
- Service and Service Coordination Requirements-E-calls
- EOEA reviewed the Personalized Emergency Response procedures developed to provide timely assistance to a Resident in the event of an emergency needs situation.
- In the months of October 2022, August 2023, and May 2024 there were 187 e-call response times over the seven minutes required by the Residence policy.
- The Residence has chosen to manually document hourly safety checks of Residents living in the Special Care Residence (SCR) to comply with the regulations to provide timely assistance to a Resident in the event of an emergency needs situation.
- Documentation of hourly checks in the Specialized Care Residence neighborhood for May 2024, had multiple instances where staff failed to document the hourly safety checks of the SCR Residents during the hours of 7:00pm and 7:00am.
- Quality Assurance and Performance Improvement
- EOEA reviewed documentation to ensure the Residence has established an effective, ongoing quality improvement and assurance program for Service Planning, Resident Safety Assurances and Medication Quality for the calendar year of 2022(last quarter) and 2023.
Service Planning
- Documentation of the date the audit was completed on was missing in 2022 and 2023 calendar years.
Resident Safety Assurances
- Documentation of the date the audit was completed on was missing in calendar years 2022, 2023.
- Documentation of a target date for follow-up was missing in calendar years 2022 and 2023.
- Documentation of staff responsible for follow-up was missing in calendar year 2023.
- Documentation of monitoring the effectiveness of the Evidence Informed Falls Prevention Program as part of the Resident annual safety review process was missing for calendar years 2022 and 2023.
Medication Quality Plan
- The Residence was missing the follow up action for set target date and staff responsible for follow-up in the last quarter of calendar year 2022 and calendar 2023.
Medication administration observation
- EOEA observed two RCA staff and one nurse providing medication assistance to six Residents to ensure the Residence has developed and implemented systems that support and promote safe SAMM and LMA:
SAMM
- One Resident had a family filled medication cassette missing a label with resident name and room number.
- One Resident had three prescription bottle medications located next to the sink unsecured in the resident room.
- General Requirements for an Assisted Living Residence
- EOEA reviewed the records of six Residents to determine compliance with requirements for Screening and Assessment, Service Plan Development and Service Plan Requirements.
Service Plan Requirements- Bed Rail Assessments
- EOEA reviewed the Residence records of 12 Residents utilizing bed rails/ U-bars or similar devices for the period of 2023 through the date of the Compliance Review to determine compliance with the required assessment by a physical/occupational therapist every six months.
- Documentation of an assessment confirming that the Resident can independently navigate around the bed rail/U-bar were missing for four Residents for the calendar year 2023 and 2024.
- Record Requirements - Correspondence Log
- EOEA reviewed the current 90-day Correspondence Log required to communicate information necessary to maintain the continuity of care for all Residents.
- The Residence did not use the Correspondence Log to communicate all significant or pertinent information necessary to maintain the continuity of care for all
Residents
- Health Screening Requirements
- EOEA reviewed the personnel records of six staff members to determine compliance with Health Screening requirements.
- Five records were missing documentation to confirm receipt or declination of the seasonal influenza vaccine
- General Requirements for an Assisted Living Residence (ALR)- Special Care
- EOEA reviewed the Special Care Unit. All Special Care Residences shall be administered in accordance with the following safeguards: 1. The Residence shall develop and implement policies and procedures to assess and reduce the risk of potential hazards in the physical environment related to the special characteristics of the population. [...]
- EOEA observed the Special Care Unit:
- The Special Care Unit, EOEA noted chemicals not secured in the common kitchen area in the Special Care Unit.
- The Special Care Unit entrance and exit doors in the common areas within the
- Special Care Residence were not secured with alarms at the time of the Compliance Review.
Summaries are ours and are marked “Summary”; quoted text is AGE’s own, as printed in reports scanned to text (spelling slips are AGE’s or the scan’s), shortened where marked [...]. Rule descriptions come from 651 CMR 12.00 as in force on the report date. AGE’s page for this residence links each report.
What these terms mean
651 CMR 12.09(2): AGE "shall conduct compliance reviews of Assisted Living Residences no less than once every two years. In addition, [AGE] may conduct a compliance review any time it has cause to believe that an Assisted Living Residence is in violation" of the law or its regulations.
651 CMR 12.09(4)(b): a notice of noncompliance "shall describe the noncompliance with particularity, indicate the specific portion of the law(s) or regulation(s) which have been violated, and shall include the corrective action to be taken."
651 CMR 12.09(4)(c) and (d): AGE may require corrective action, including "Ceasing the enrollment of new Residents" or "Reducing the number of Residents served", and may "deny, revoke, suspend, modify or refuse to issue or renew a Certification."
A finding marked repeat is one AGE also cited at an earlier review. AGE does not rate findings by severity in these reports; the action taken is AGE's overall response.
AGE posts these reports on each residence’s mass.gov page and keeps no public index, so older reports may not be listed. Massachusetts posts no complaint results for assisted living. This residence is certified for 64 units; larger residences have more records to review, so read counts with size in mind. Source: Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification, residence pages read October 16, 2026. Always visit in person and ask the residence about anything listed here.
License and ownershipActive license
- License type
- Certified Assisted Living Residence with Special Care Residence
- License status
- Active
- Licensed capacity
- 64
- County
- Hampden County
Source: Massachusetts state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Massachusetts, and other programs
How Medicaid pays for care in Massachusetts
- Group Adult Foster Care (GAFC), a MassHealth program. Most people pay privately. MassHealth (Medicaid) can help through Group Adult Foster Care (GAFC) at residences that accept it, but not all ALRs do. Ask before you sign a residency agreement. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 4.4 mi, nursing home 0.1 mi, pharmacy 0.4 mi
- Nearest hospital with an emergency room
- Mercy Medical Ctr, Springfield. 4.4 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Julian J Levitt Family Nursing Home, Longmeadow. 0.1 miles away, straight line.
- Nearest home health agency office
- Legacy Lifecare Visiting Nurse Agency - West, Longmeadow. 0.1 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.4 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01106 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Heritage Dialysis Center, LLC, Agawam, 3.7 miles away, straight line (CMS rating 3 of 5 stars)
Fmc - Western Mass. Kidney Center (Bma Springfield), Springfield, 3.9 miles away, straight line (has a shift starting after 5 pm; CMS rating 2 of 5 stars)
Fmc East Springfield Dialysis (Bma Of Massachusetts), Springfield, 4.1 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 9 Medicare hospices tell CMS they serve ZIP code 01106.
Legacy Lifecare Home Health And Hospice Care- West, office in Longmeadow, 0.1 miles away, straight line (CMS family survey rating 5 of 5 stars)
Hospice Services Of Western & Central Mass, office in Feeding Hills, 5.7 miles away, straight line
Baystate Hospice, office in West Springfield, 6.4 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Baystate Medical Practices Inc, Longmeadow. 0.8 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively moderate, inland flooding relatively moderate, wildfire very low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Ruth's House provide?
Ruth's House is licensed by the state of Massachusetts for assisted living, memory care in Longmeadow, Massachusetts. Its licensed capacity is 64 residents.
Does Lilisity rate Ruth's House?
No. We publish state licensing details for Ruth's House but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Ruth's House cost?
Assisted Living in Massachusetts typically starts at $5,300 to $7,800 a month. Based on 31 communities that publish prices. These are area figures, not this community's price. Ruth's House does not publish its prices.
How do I contact Ruth's House?
Use Ruth's House's website, mass.gov/locations/ruths-house, or visit at 780 Converse St, Longmeadow, MA 01106.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid