Assisted Living and Memory Care
The Rawlin at Riverbend
3491 Game Farm Road, Springfield, OR 97477 · Map
Licensed for 72 residents
The Rawlin at Riverbend is a state-licensed assisted living, memory care community in Springfield, Oregon. It is licensed for 72 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Last inspection: Apr 17, 2025. See the record
License
Active, 72 residents
Residential Care Facility (Memory Care endorsement) 50R445.
Nearest emergency room
0.2 miles
Sacred Heart Medical Center - Riverbend, rated 4 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| The Rawlin at Riverbend this community | 72 | Not published | Active | 32 deficiencies, 68 violations | |
| The Esther at Riverbend Assisted Living | 0.2 mi | 115 | Not published | Active | 3 deficiencies, 8 violations |
| Carlty Gardens | 0.7 mi | 28 | Not published | Active | 57 deficiencies, 51 violations |
| Bayberry Commons Assisted Living | 1.0 mi | 62 | Not published | Active | 40 deficiencies, 41 violations |
| Bayberry Commons Memory Care | 1.0 mi | 14 | Not published | Active | 35 deficiencies, 22 violations |
State inspection record32 deficiencies, 68 violations
- Last inspection
- April 17, 2025
- Inspections
- 10, 32 deficiencies cited
- Substantiated abuse
- 38
- Substantiated licensing violations
- 30
- Regulatory actions
- 3
- Fines assessed
- $47,751.00 (42 violations)
- Current owner since
- March 20, 2017
License conditions and other regulatory actions
- September 30, 2024 to January 6, 2025: License Condition, Failed to provide safe environment RCFCD24-00980; incident: CALMS - 00062581
The following statement of violation(s) stem from evidence and interviews collected from Survey revisit 1 (#PB3C12) on September 18, 2024.
Rules: 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General); 411-054-0040 (Change of Condition and Monitoring); 411-054-0055 (Medications and Treatments); 411-054-0105 (Inspections and Investigations); 411-054-0200 (Residential Care Facility Building Requirements) - April 21, 2023 to November 1, 2023: License Condition, Failed to meet the scheduled and unscheduled needs of residents RCFCD23-00562; 3 incidents: OR0003954302, OR0003954301, OR0003954300
The facility failed to provide intermittent intervention, supervision, and staff support for residents who exhibit behavioral symptoms in accordance with OAR 411-054-0030(1)(e)(I) per complaint that there are not enough staff to provide in sight supervision, and to have 1:1 as needed.
Rules: 411-054-0030 (Resident Services); 411-054-0037 (Acuity-Based Staffing Tool); 411-054-0070 (Staffing Requirements and Training) - November 10, 2022 to November 16, 2022: License Condition, Failed to use an ABST RCFCD22-01638; incident: OR0003794501
The facility failed adopt and implement an acuity-based staffing tool (ABST) to determine appropriate staffing levels for the facility in accordance with OAR 411-054-0037(1).
Rules: 411-054-0037 (Acuity-Based Staffing Tool)
Inspections
- April 17, 2025: FEOS, 7 deficiencies cited report
- C0231: Reporting & Investigating Abuse-Other Action severity level 2, scope L2 Pattern
- C0252: Resident Move-in & Evaluation: Res Evaluation severity level 2, scope L2 Pattern
- C0260: Service Plan: General severity level 2, scope L2 Pattern
- C0270: Change of Condition and Monitoring severity level 2, scope L2 Pattern
- C0362: Acuity Based Staffing Tool - ABST Time severity level 2, scope L2 Pattern
- Z0142: Administration Compliance severity level 2, scope L2 Pattern
- Z0162: Compliance with Rules Health Care severity level 2, scope L2 Pattern
- July 16, 2024: State Licensure, 0 deficiencies cited report
- C0000: Comment severity level 0
- April 1, 2024: Validation, 12 deficiencies cited report
- C0000: Comment severity level 0
- C0260: Service Plan: General severity level 2, scope L2 Pattern, corrected November 2, 2024
- C0270: Change of Condition and Monitoring severity level 2, scope L2 Pattern, corrected November 2, 2024
- C0303: Systems: Treatment Orders severity level 2, scope L2 Pattern, corrected November 2, 2024
- C0310: Systems: Medication Administration severity level 2, scope L2 Pattern, corrected November 2, 2024
- C0330: Systems: Psychotropic Medication severity level 2, scope L2 Pattern, corrected June 3, 2024
- C0372: Training Within 30 Days: Direct Care Staff severity level 2, scope L2 Pattern, corrected June 3, 2024
- C0422: Fire and Life Safety: Training For Residents severity level 2, scope L2 Widespread, corrected June 3, 2024
- C0455: Inspections and Investigation: Insp Interval severity level 2, scope L2 Pattern, corrected November 2, 2024
- C0555: Call Sys, Exit Dr Alarm, Phones, Tv, Or Cable severity level 4, scope L4 Widespread, corrected November 2, 2024
- Z0142: Administration Compliance severity level 2, scope L2 Widespread, corrected November 2, 2024
- Z0162: Compliance With Rules Health Care severity level 2, scope L2 Pattern, corrected November 2, 2024
- Z0163: Nutrition and Hydration severity level 2, scope L2 Pattern, corrected June 3, 2024
- Z0164: Activities severity level 2, scope L2 Pattern, corrected November 2, 2024
- Z0165: Behavior severity level 2, scope L2 Isolated, corrected June 3, 2024
- January 10, 2024: Complaint Investig., 2 deficiencies cited report
- C0300: Systems: Medications and Treatments severity level 2, scope L2 Isolated
- C0450: Inspections and Investigations severity level 2, scope L2 Isolated
- September 8, 2023: State Licensure, 2 deficiencies cited report
- C0000: Comment severity level 0
- C0240: Resident Services Meals, Food Sanitation Rule severity level 2, scope L2 Widespread, corrected November 6, 2023
- Z0142: Administration Compliance severity level 2, scope L2 Widespread, corrected November 6, 2023
Show all 10
- August 8, 2023: Complaint Investig., 1 deficiency cited report
- C0010: Licensing Complaint Investigation severity level 2, scope L2 Isolated
- C0231: Reporting & Investigating Abuse-Other Action severity level 2, scope L2 Isolated
- February 8, 2023: Complaint Investig., 5 deficiencies cited report
- C0010: Licensing Complaint Investigation severity level 2, scope L2 Isolated
- C0243: Resident Services: Adls severity level 2, scope L2 Isolated
- C0270: Change of Condition and Monitoring severity level 2, scope L2 Isolated
- C0280: Resident Health Services severity level 2, scope L2 Widespread
- C0360: Staffing Requirements and Training: Staffing severity level 2, scope L2 Isolated
- C0361: Acuity-Based Staffing Tool severity level 2, scope L2 Widespread
- December 1, 2022: Complaint Investig., 2 deficiencies cited report
- C0010: Licensing Complaint Investigation severity level 2, scope L2 Isolated
- C0302: Systems: Tracking Control Substances severity level 2, scope L2 Isolated
- C0303: Systems: Treatment Orders severity level 2, scope L2 Isolated
- October 4, 2022: Complaint Investig., 1 deficiency cited report
- C0010: Licensing Complaint Investigation severity level 2, scope L2 Isolated
- C0361: Acuity-Based Staffing Tool severity level 2, scope L2 Widespread
- August 18, 2022: State Licensure, 0 deficiencies cited report
- C0000: Comment severity level 0
Substantiated abuse or neglect
- September 26, 2025: Failed to provide safe environment Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $375.00; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General)State’s findings
The Alleged Victim (AV) and Witness 1 (W1) both present with impaired memory and limited decisional capacity to assess risk. They reside at AP1, which holds responsibility for developing and implementing service plans that address their care needs and ensure a safe living environment. W1 is ambulatory and independently navigates the facility. W1 exhibits behavioral patterns that include entering other residents’ rooms. W1’s service plan dated approximately September 23, 2025, AP1 staff are expected to monitor W1’s behavior and provide redirection through snacks, walks, and one-on-one engagement as needed. W1’s general wandering does not require intervention. AV has a documented history of involvement in resident-to-resident altercations, including incidents involving W1. AV is known to be particular about anyone going near AV's door, AP1 staff are expected to intervene and redirect anyone away from AV's door. On or about September 25, 2025, W1 attempts to enter into AV's room; AV physically attempts to remove W1 from the door and struck W1 in the face. W1 shoved AV, causing AV to stumble and fall backwards hitting AV's head resulting in a large lump on AV's head, requiring emergency services at the hospital. The facility failure to appropriately service plan and implement reasonable interventions to address W1's wondering into other resident rooms and keep residents away from AV's door resulted in a physical resident-to-resident altercation, which is violation of resident rights, is considered neglect of care and constitutes abuse.
- September 25, 2025: Failed to provide safe environment Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $375.00; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General)State’s findings
The Alleged Victim (AV) and Witness 1 (W1) both present with impaired memory and limited decisional capacity to assess risk. They reside at AP1, which holds responsibility for developing and implementing service plans that address their care needs and ensure a safe living environment. AV is ambulatory and independently navigates the facility. AV exhibits occasional episodes of rapid walking and behavioral patterns that include entering other residents’ rooms. AV’s service plan dated approximately September 23, 2025, AP1 staff are expected to monitor AV’s behavior and provide redirection through snacks, walks, and one-on-one engagement as needed. AV’s general wandering does not require intervention; staff are specifically instructed to intervene during episodes of speed walking. W1 has a documented history of involvement in resident-to-resident altercations, including incidents involving AV. W1 is known to be particular about anyone going near W1's door, AP1 staff are expected to intervene and redirect anyone away from W1's door. On or about September 25, 2025, AV attempts to enter into W1's room; W1 physically attempted to remove AV from the door and struck AV in the face. The facility failure to appropriately service plan and implement reasonable interventions to address AV's wondering into other residents and keep residents away from W1 door resulted in a physical resident-to-resident altercation, which is violation of resident rights, is considered neglect of care and constitutes abuse.
- September 6, 2025: Failed to properly plan care Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $375.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General)State’s findings
The Alleged Victim (AV) resides in the Respondent’s facility and depends on facility staff for personal care and safety. AV has a documented history of falls on 06/14/2025, 06/16/2025, and 08/14/2025. Despite this, the facility failed to develop adequate interventions to mitigate AV’s fall risk. On or about 09/07/2025, 09/19/2025, and 10/02/2025, AV experienced additional falls resulting in injury, pain, and hospitalization. The Respondent failed to develop and implement appropriate interventions. This constitutes abuse by neglect.
- August 1, 2025: Failed to provide safe environment Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $375.00; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General)State’s findings
The Alleged Victim (AV) relies on AP1 for health, safety support, and assistance with care needs. AV service plan indicates AV is categorized as a low fall risk, ambulates independently without the use of assistive devices and is independent with transfers. It is noted by staff AV wears cargo shorts that have strings on them and a phone holder attached to the side, which have been observed to catch on chairs. On or about June 7, 2025, AV experienced a witnessed, non-injury fall while standing up from the dining room table. The fall occurred when the AV’s shorts became caught on the chair, causing the AV to fall onto their right knee. No interventions were implemented following this incident. Subsequently, on or about August 1, 2025 AV stood up quickly from a chair, the shorts became caught on the arm of the chair, resulting in a fall. As a result of this incident, the AV sustained two abrasions on the left elbow, measuring approximately 0.5 inches and 1 inch in length. The facility failed to revise the care plan or implement reasonable interventions to address the known risk of the AV’s clothing catching on furniture. This failure to act constitutes a violation of the AV’s rights, is considered neglect of care and constitutes abuse.
- May 15, 2025: Failed to properly plan care Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $500.00; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General)State’s findings
Alleged Victim (AV) lives at Respondent’s facility and relies on facility staff for all AV's safety and care needs. AV is a known fall risk, including incidents that occurred in March 2025, April 2025, and May 2025. The facility failed to develop sufficient interventions to mitigate the risks to AV. On or about May 15, 2025, facility staff found AV lying on the floor from an unwitnessed fall in the common area resulting in head pain, and a bruise on the back. EMS transported AV to the emergency room for evaluation. Respondent failed to develop and implement suitable interventions. This constitutes abuse by neglect.
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- May 4, 2025: Failed to provide safe environment Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $375.00; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General)State’s findings
Witness 1 (W1) and Alleged Victim (AV) have known impaired memory and reside at AP1 for their care needs and safety. W1 is known to react aggressively towards other residents and has been involved in multiple resident-to-resident altercations. An intervention for W1 dated on or about April 19, 2025, indicates W1 is not to have residents sit next to W1 in order to stop altercations. On or about May 4, 2025, staff noted W1 had been "in a mood that day " and received an as-needed medication for agitation. W1 and AV were seated on a couch together, engaged in an activity, when W1 tapped AV, AV tapped W1 back and then W1 began screaming and aggressively hitting AV. The facility failed to provide a safe environment for AV by failing to follow W1 interventions resulting in a resident-to-resident altercation, which is a violation of resident rights, is considered neglect of care and constitutes abuse.
- November 21, 2024: Failed to provide safe environment Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $500.00; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services)State’s findings
Witness #1 (W1) is known to engage in altercations and there is an expectation of staff to supervise W1 while in the common area. On or about November 21, 2024, the Alleged Victim (AV) and W1 engaged in an altercation where W1 punched AV in the stomach, causing unreasonable discomfort. The facility's failure to provide a safe environment is a violation of resident rights, is considered neglect of care and constitutes abuse.
- November 9, 2024: Failed to maintain a safe physical environment Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $250.00; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services); 411-054-0200 (Residential Care Facility Building Requirements)State’s findings
Alleged Victim (AV) lives at Facility (AP1) which manages all of AV's health and safety needs due to AV's impaired cognition. AV is impulsive and easily agitated. On or about November 9, 2024, AV took a bottle of cleaning product that was sitting on the kitchen counter and drank one gulp. Several staff tried to get the bottle away from AV, but AV would not let it go for some time. Staff called poison control and was told to monitor AV and push fluids. AV did not show any negative effects from drinking the cleaning product. Staff are trained on chemical safety during initial hiring on-boarding. Cleaning products are not supposed to be left out on the counter or under the kitchen sink; all cleaning products are to be stored in the hallway cleaning closet that is significantly far from the kitchen area. During a facility visit on or about November 19, 2024, staff were reminded over the walkie talkie by management to remove cleaning products from the kitchen area. After the walkie talkie announcement, cleaning products were seen on the kitchen counter and under the sink. The facility failed to provide a safe physical environment, failing to secure hazardous materials (e.g., cleaning solvents), which resulted in AV grabbing a bottle of cleaner from the counter and drinking it. Facility continued to have cleaning products not secured after this incident, which is a violation of resident rights, is considered neglect of care and constitutes abuse.
- October 8, 2024: Failed to administer medication as ordered Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $188.00; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General); 411-054-0055 (Medications and Treatments)State’s findings
Alleged Victim (AV) relies on the facility to administer his/her medications. AV’s service plan indicates medications will be set and administered according with the physician's medication/treatment orders. AV did not receive h/h diuretic medication as ordered from October 1, 2024, to October 6, 2024, which caused swelling in AV's legs and weight gain of nearly 5 lbs. The facility failed to provide a safe medication administration system to ensure AV's medications were available and administered as ordered. The failure is a violation of resident rights, is considered neglect of care and constitutes abuse.
- August 13, 2024: Failed to properly plan care Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $500.00; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General)State’s findings
Witness 1 (W1) has a history of wandering into other resident rooms including Alleged Victim's (AV's), which used to be W1's room. W1 has history of becoming upset at staff when redirected. On or about June 6, 2024, W1 was upset with staff due to staff not letting W1 go into AV's room, and attempted to hit staff due to being upset, requiring PRN Psychiatric medication to be given. On or about July 7, 2024, An altercation between W1 and AV took place when W1 entered AV room and W1 hit AV with W1's bag twice before leaving the room. On or about August 13, 2024, AV was receiving care from staff when W1 wandered into AV room and became upset. W1 swung W1's bag at staff and hit AV on the hand and finger unintentionally. The only instruction to staff in W1's service plan is to redirect W1 if W1 wanders. There is nothing in W1's care plan regarding W1's behaviors or agitation. A temporary service plan was put in place after this altercation to have staff redirect W1 from AV's room specifically. The facility failed to adjust the service plan and implement reasonable interventions to address W1 continued wandering into resident rooms, and aggressive behaviors, to protect the safety of other residents, which is a violation of resident rights, is considered neglect of care and constitutes abuse.
- June 22, 2024: Failed to provide safe environment Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $500.00; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General)State’s findings
The Alleged Victim (AV) is a known wanderer around the facility. Witness #1 (W1) is known to get into altercations with other residents. On or about June 22, 2024, AV wandered into W1's room, where they engaged in an altercation. Staff had been actively looking for AV when they found AV in W1's room. AV was found with a bloody nose and a swollen eye and cheek. The facility's failure to provide a safe environment and ensure adequate supervision of residents is a violation of resident rights, is considered neglect of care and constitutes abuse.
- May 24, 2024: Failed to provide safe environment Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $500.00; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General)State’s findings
Alleged Victim (AV) has a diagnosis of Alzheimer's disease. Witness #1 (W1) has a diagnosis of unspecified dementia and a history of being the aggressor in altercations during peer-to-peer interactions. AV and W1 have a history of aggression with each other. AV resides in the room where W1 used to live, which causes W1 confusion. There is nothing in AV's or W1's service plan regarding behaviors or negative peer-to-peer interactions. AV and W1 have no instructions to staff about behaviors or escalation in preventative interventions. On or about May 24, 2024, AV and W1 were in a common area with other residents. W1 pulled on a blanket that AV was using, causing AV to pull the blanket back, resulting in AV falling onto the ground. AV obtained a skin tear from the altercation. W1 had five resident-to-resident altercations between March 4, 2024, to May 27, 2024. Neither AV's nor W1's care plan address resident-to-resident altercations, or the issue of these altercations occurring and escalating in frequency for W1. By not having any additional interventions, the facility failed to provide a safe environment and failed to properly plan care, which is a violation of resident rights, is considered neglect of care and constitutes abuse.
- April 6, 2024: Failed to provide safe environment Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $375.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General)State’s findings
The facility failed to implement interventions and provide appropriate supervision according to the Alleged Victim’s (AV) and Witness 1's known behaviors and history of altercations. The failure resulted in an unwitnessed physical altercation, causing unreasonable discomfort and risk of further harm, which is a violation of resident rights, is considered neglect of care and constitutes abuse.
- December 1, 2023: Failed to provide safe environment Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $500.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General)State’s findings
The Alleged Victim (AV) relies on the facility to ensure a safe environment. Witness 1 (W1) have a history of resident-to-resident altercations. On or about November 30, 2023, AV and W1 had a physical altercation, resulting in AV being hit in the face causing pain and discomfort. The facility failed to ensure a safe environment for AV, which is a violation of resident rights, is considered neglect of care and constitutes abuse.
- November 26, 2023: Failed to provide safe environment Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $375.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General)State’s findings
The Alleged Victim (AV) relies on the facility to ensure a safe environment. Witness 1 (W1) have a history of resident-to-resident altercations. On or about November 26, 2023, AV and W1 had a physical altercation in W1’s room, resulting in AV having h/h middle finger closed in the door causing pain and discomfort. The facility failed to ensure a safe environment for AV, which is a violation of resident rights, is considered neglect of care and constitutes abuse.
- September 3, 2023: Failed to follow care plan Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $500.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General)State’s findings
According to the documentation, the facility failed to follow AV’S (Alleged Victim) service plan to provide supervision to prevent resident to resident altercations. The failure resulted in the facility staff leaving the AV alone in a common area while they were agitated without supervision and Witness 1 (W1) and AV got into a physical altercation resulting in the AV receiving a scratch to their face, which is a violation of resident rights, is considered neglect of care and constitutes abuse.
- September 3, 2023: Failed to provide safe environment Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $250.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General)State’s findings
The Alleged Victim (AV) relies on the facility to ensure a safe environment. Witness 1 (W1) has a history of resident-to-resident altercations. On or about September 3, 2023, AV and W1 had a physical altercation, resulting in AV sustaining an injury to h/h face causing pain and discomfort. The facility failed to ensure a safe environment for AV, which is a violation of resident rights, is considered neglect of care and constitutes abuse.
- June 13, 2023: Failed to provide safe environment Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $188.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General)State’s findings
The Alleged Victim (AV) relies on the facility to ensure a safe environment. Witness 1 (W1) has a history of resident-to-resident altercations. On or about June 11, 2023, AV and W1 had a physical altercation, resulting in AV sustaining an injury to h/h jaw causing pain and discomfort. The facility failed to ensure a safe environment for AV, which is a violation of resident rights, is considered neglect of care and constitutes abuse.
- June 13, 2023: Failed to follow care plan Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $250.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General)State’s findings
On or about June 13, 2023, the facility failed to follow the Alleged Victim (AV) care planned for two-person transfers with toileting assistance. AV was assisted with one person while toileting instead of two, which resulted in AV falling suffering pain, and unreasonable discomfort. The facility failure is a violation of resident rights, is considered neglect of care and constitutes abuse.
- May 23, 2023: Failed to follow care plan Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $250.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General)State’s findings
According to documentation the facility failed to follow The Alleged Victim (AV) care plan for assistance with changing AV’S briefs. The failure resulted in AV being found with soaked briefs experiencing a loss of dignity, and unreasonable discomfort. The facility failed to ensure care plans were followed, which is a violation of resident’s rights, is considered neglect of care and constitutes abuse. The allegation that the Alleged perpetrator 2 (AP2) failed to follow AV’S care plan was investigated and the determination was Inconclusive.
- December 28, 2022: Failed to provide a homelike environment Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $375.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services)State’s findings
Alleged Victim (AV) relies on the facility for his/her care. On or about December 28, 2022, AV was yelling that he/she wanted to see their family member. Witness 1 (W1) come out of their room, told AV to shut up and said to AV, “nobody wants your family”, and then pushed AV to the ground. As a result, AV sustained red marks on their back and was crying and said that their back hurt. The facility failed to provide a homelike environment to AV, which is a violation of resident rights, is neglect of care and constitutes abuse.
- December 28, 2022: Failed to provide safe environment Abuse: Neglect; Level 3 - Moderate harm or potential for serious harm; fine $1,500.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare)State’s findings
Alleged Victim’s (AV’s) Care Plan stated he/she is a high fall risk with an unsteady/shuffling gait. On or about December 15, 2022, AV sustained a fall which resulted in a shattered knee and right hip fracture. AV has a second fall on or about December 21, 2022. AV has a third fall on or about December 26, 2022, resulting in a hematoma with skin tear to the forehead and another skin tear to AV’s right arm. The facility failed to provide a safe environment, which is a violation of resident rights, is neglect of care and constitutes abuse.
- December 15, 2022: Failed to provide safe environment Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $375.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare)State’s findings
Alleged Victim (AV) has significant cognitive impairment and is a fall risk, per his/her care plan. On or about December 15, 2022, AV was found on the floor in his/her room. As a result, AV sustained a skin tear below the right kneecap, some discoloration and swelling along with AV’s self-report of soreness and some pain. AV has sustained three (3) prior falls. The facility failed to provide a safe environment for AV, which is a violation of resident rights, is neglect of care and constitutes abuse.
- October 16, 2022: Failed to provide a safe medication administration system Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $500.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0055 (Medications and Treatments)State’s findings
Alleged Victim (AV) relies on the facility to administer his/her medications. AV had a prescription for Levetiraceta (Kepra) which begun on or about August 9, 2022. Between October 6th through 16th, 2022, AV was without any Levetiraceta (Kepra). Alleged Perpetrator 2 (AP2) did not correctly read the prescription and discontinued AV’s Kepra and there fore it was not given to AV. The facility and AP2 failed to provide a safe medication administration system for AV, which is a violation of resident rights, is neglect of care and constitutes abuse.
- September 5, 2022: Failed to properly plan care Abuse: Neglect; Level 3 - Moderate harm or potential for serious harm; fine $1,125.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General)State’s findings
Alleged Victim (AV) is identified as having a cognitive impairment and is unable to judge risk of falls. Between February 8th through August 21, 222, AV sustained approximately eight (8) falls. Out of those falls, AV sustained injuries on four (4) of them such as a laceration to AV’s head, a contusion to AV’s back, wound to the back of AV’ s head and a contusion on AV’s left hip, and an abrasion to AV’s right side of the forehead and skin tear to the right elbow. On or about September 5, 2022, AV suffered a fall that resulted in a laceration to AV’s head. The facility failed to care plan appropriately and implement interventions to mitigate AV’s risk of falls, which is a violation of resident rights, is neglect of care and constitute abuse.
- August 24, 2022: Failed to provide safe environment Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $375.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare)State’s findings
Alleged Victim (AV) relies on the facility for his/her care. On or about August 24, 2022, a staff wheeled AV into the bathroom. AV was alone for a short amount of time before the staff member returned to find AV on the floor bleeding from his/her head. AV was transported to the hospital for care. AV had prior falls. The facility failed to provide a safe environment, which is a violation of resident rights, is neglect of care and constitutes abuse.
- July 4, 2022: Failed to provide safe environment Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $500.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare)State’s findings
Alleged Victim (AV) relies on the facility for his/her care. On two occasions Alleged Perpetrator 2 (AP2) had negative interactions with AV over the allowance of multiple packets of jam; staff know AV’s preferences and there is not a limit on what is given to residents. AP2 would not let AV have multiple packets or would require AV to recite “please and thank you” first. AV stated AP2 was rude with him/her. AP2 was employed at the facility for more than a year, and in that time, they received at least two disciplinary actions relating to their unacceptable behaviors. AP2 failed to provide a safe environment for AV, which is neglect of care and constitutes abuse. The facility failed to provide a safe environment for AV, which is a violation of resident rights, is neglect of care and constitutes abuse.
- July 4, 2022: Failed to protect resident from verbal abuse Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $500.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare)State’s findings
Alleged Victim (AV) relies on the facility for his/her care. On or about July 4, 2022, Alleged Perpetrator 2 (AP2) brough a family member to the facility, and this individual was running around the common areas. AV made a comment that AP2 should control his/her family member’s behavior and AP2 raised their voice at AV for speaking about his/her family member. AP2 was employed at the facility for more than a year, and in that time, they received at least two disciplinary actions relating to their unacceptable behaviors such as raising their voice at residents. AP2 failed to protect AV from verbal abuse, which is neglect of care and constitutes abuse. The facility failed to protect AV from verbal abuse, which is a violation of resident rights, is neglect of care and constitutes abuse.
- June 16, 2022: Failed to follow care plan Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $375.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General)State’s findings
Witness 1 (W1) is care planned to be supervised while in the common area. Staff are to supervise him/her if he/she displays behaviors. On or about June 16, 2022, W1 entered AV’s room and tried to take AV’s belongings. AV tried to get W1 out of his/her room and W1 began to hit AV. The day before the incident, W1 was having behaviors and W1 was not being supervised when the incident with AV occurred. The facility failed to follow W1’s care plan, which is a violation of resident rights, is neglect of care and constitutes abuse.
- June 4, 2022: Failed to follow care plan Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $500.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General)State’s findings
Alleged Victim (AV) is care planned to be a two-person assist. On or about June 4, 2022, a staff member was helping AV change when AV stumbled backwards and fell. On June 5, 2022, AV was feeling pain and was given Tylenol, but the pain continued. The facility failed to follow the care plan around AV being a two-person assist, which is a violation of resident rights, is neglect of care and constitutes abuse.
- May 29, 2022: Failed to provide safe environment Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $500.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services)State’s findings
Alleged Victim (AV) relies on the facility for his/her care. On or about May 29, 2022, AV, and Witness 1 (W1) were in a shared common area, and AV was knocked to the ground by W1, which caused an abrasion to AV’s elbow. The facility failed to provide a safe environment, which is a violation of resident rights, is neglect of care and constitutes abuse.
- May 16, 2022: Failed to provide safe environment Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $375.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services)State’s findings
Alleged Victim (AV) relies on the facility for his/her care needs. On or about May 16, 2022, while AV was sitting at a dinner table., witness 6 (W6) approached AV at the table, pulled out a shoe which he/she had tucked in his/her waistband, and hit AV on the head with the shoe. The facility failed to provide a safe environment for AV, which is a violation of resident rights, is neglect of care and constitutes abuse.
- May 10, 2022: Failed to provide a safe medication administration system Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $500.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0055 (Medications and Treatments)State’s findings
Alleged Victim (AV) relies on the facility to administer his/her medications. A bottle of liquid Lorazepam was signed in on March 21, 2022. On or about May 10, 2022, it was discovered that a bottle of liquid Lorazepam was missing from the refrigerator where liquid medications are stored. The missing medication was not reported missing until May 12, 2022. Staff were not conducting visual checks of medications between shifts as stated in the Controlled Substance Management Policy. The facility failed to provide a safe medication administration system, which is a violation of resident rights, is neglect of care and constitutes abuse.
- March 29, 2022: Failed to provide service Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $500.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare)State’s findings
Alleged Victim (AV) relies on the facility for his/her care. AV was a sliding scale insulin prior to being admitted to the facility. AV’s MD ordered sliding scale insulin on or about March 29, 2022. The facility agreed to provide assistance with medication and treatment requiring a registered nurse training and supervision, including blood sugar testing and insulin. However, the facility refused to provide sliding scale insulin for AV, resulting in AV’s diabetes being out of control; AV being sent to the hospitals on multiple occasions, his/her blood sugar was out of control, his/her A1C was high, and his/her weight was off. The facility failed to provide service to AV, which is a violation of resident rights, is neglect of care and constitutes abuse.
- February 16, 2022: Failed to provide safe environment Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $250.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General)State’s findings
The facility failed to implement interventions and appropriately care plan related to the Alleged Victim’s (AV) fall history. On or about February 16, 2022, AV suffered a fall resulting in a bruise on h/h right hip. The failure resulted in AV experiencing pain and unreasonable discomfort, which is a violation of resident rights, is considered neglect of care and constitutes abuse.
- February 14, 2022: Failed to properly plan care Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $375.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General)State’s findings
Alleged Victim (AV) relies on the facility for his/her care. During the month of November 2021, AV sustained two falls. No interventions were developed nor implemented by the facility after the November falls. On or about February 13, 2022, AV feel and incurred a fracture to his/her elbow. The facility failed to care plan around AV’s risk of falls, which is a violation of resident rights, is neglect of care and constitutes abuse.
- January 15, 2022: Failed to provide service Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $500.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services)State’s findings
Alleged Victim (AV) relies on the facility for his/her care. AV had five (5) falls in three months with no progressing changes in AV’s care plan. The facility did not update AV’ care plan in December 2021 and January 2022 regarding the falls. The facility received wound care instructions for AV, but AV was sent back to the ER due to infection of wound on January 13th and 15th, 2022. The facility was not providing wound care to AV. The facility failed to provide service, which is a violation of resident rights, is neglect of care and constitutes abuse.
- October 23, 2021: Failed to follow care plan Abuse: Neglect; Level 3 - Moderate harm or potential for serious harm; fine $1,125.00; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General)State’s findings
On or about October 23, 2021, the Alleged Victim (AV) was found on the floor at approximately 7:40 am. AV was sent out to the hospital for treatment and was diagnosed with two broken toes and a broken nose. AV was care planned to be checked every two hours and at shift change. AV had not been seen by any staff since 2:00 am. The facility failed to follow the care plan, which is a violation of resident rights, is considered neglect of care and constitutes abuse.
Substantiated licensing violations
- June 4, 2026: Failed to properly plan care Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0036 (Service Plan – General)State’s findings
The facility allegedly failed to properly plan care for the Alleged Victim. An investigation determined this is a violation of Oregon Administrative Rules.
- April 17, 2026: Failed to staff as indicated by ABST Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0037 (Acuity-Based Staffing Tool)State’s findings
The facility failed to consistently staff to the levels, intensity and qualifications indicated by the Acuity-Based Staffing Tool (ABST). Inconsistencies were identified between the staffing schedule and the data produced by the ABST. Facility was not staffed to the levels as indicated by the ABST to meet the scheduled and unscheduled needs of residents. An investigation determined this is a violation of Oregon Administrative Rules.
- March 11, 2026: Failed to provide safe environment Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General)State’s findings
On or about March 11, 2026, the facility failed to provide appropriate supervision to the Alleged Victim (AV) according to his/her care needs. The failure resulted in AV eloping the secured building, without staff knowledge, placing him/her at risk of harm, which is a violation of Oregon Administrative Rules.
- March 11, 2026: Failed to properly plan care Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0036 (Service Plan – General)State’s findings
The facility allegedly failed to properly plan care for the Alleged Victim. An investigation determined this is a violation of Oregon Administrative Rules.
- January 1, 2026: Failed to provide oversight and monitoring of change of condition Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0040 (Change of Condition and Monitoring)State’s findings
The facility allegedly failed to provide oversight and monitoring of change of condition. There was no documented evidence for the short-term change of condition that the facility determined what resident-specific actions or interventions were needed for the resident, communicated the determined actions or interventions to staff, and/or documented weekly progress until the condition resolved prior to Resident 1 being hospitalized for sepsis on 01/01/26. An investigation determined this is a violation of Oregon Administrative Rules.
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- January 1, 2026: Failed to provide social services Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0045 (Resident Health Services)State’s findings
The facility allegedly failed to coordinate with outside service providers regarding a medication for AV. A bottle of medication with AVs name had been stored in the medication cart while waiting for orders. There were no physician’s orders for the medication, no documentation in the AVs record of a visit to an outside provider, or any follow up the facility had taken to get the information from the provider. An investigation determined this is a violation of Oregon Administrative Rules.
- September 26, 2025: Failed to use an ABST Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0037 (Acuity-Based Staffing Tool)State’s findings
The facility failed to have an updated Acuity-Based Staffing Tool (ABST) that accurately reflected the resident population and their care needs. Inconsistencies were identified between the resident roster, care plans, and the data entered into the ABST. An investigation determined this is a violation of Oregon Administrative Rules.
- September 23, 2025: Failed to use an ABST Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0037 (Acuity-Based Staffing Tool)State’s findings
Based on interview and record review, the facility failed to update and document the ABST evaluation for each resident no less than quarterly. The facility’s failure is a violation of Oregon Administrative Rules.
- September 11, 2025: Failed to assure resident rights Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare)State’s findings
Alleged Victim (AV) lives at Respondent’s facility. Around August 2025, facility staff reported Alleged Perpetrator #2(AP2) took pictures and videos of residents with AP2's personal phone. Including AV, AP2 took a picture of AV who was wearing only a brief. AP2's actions are a violation of resident rights, which is considered neglect of care and constitutes abuse. The facility failed to ensure the residents rights, which is a violation of Oregon Administrative rules.
- August 27, 2025: Failed to assure resident rights Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare)State’s findings
Alleged Victim (AV) lived at Respondent’s facility. Alleged Perpetrator (AP2) has history of taking selfies and posting pictures on social media of residents. A video of AV having behaviors in the shower was taken by APS and shown to other staff members. AP2’s actions are a violation of resident rights, are considered neglect of care and constitute abuse. The facility failed to ensure AV's rights were protected, which is a violation or Oregon Administrative Rules.
- August 22, 2025: Failed to assure resident rights Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare)State’s findings
On or about August 22, 2025, Alleged Perpetrator 2 (AP2) used a social media application to distribute a message containing an image of the Alleged Victim (AV) engaged in a private sexual act. This image was initially sent to multiple staff members associated with Alleged Perpetrator 1 (AP1), and subsequently AP2 also verbally disclosed AV actions to other staff members. The AV was unaware that an intimate image had been captured and distributed. It is reasonable to conclude that, if informed, the AV would experience emotional harm as a result of this disclosure. AP2’s actions constitute a serious violation of the resident’s rights, is neglect of care, and constitutes abuse. The facility failed to provide adequate oversight and monitoring of AP2 and failed to ensure the protection of resident rights, which is a violation of Oregon Administrative Rules.
- August 18, 2025: Failed to staff as indicated by ABST Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0037 (Acuity-Based Staffing Tool)State’s findings
The facility failed to consistently staff to the levels, intensity and qualifications indicated by the Acuity-Based Staffing Tool (ABST). Inconsistencies were identified between the staffing schedule and the data produced by the ABST. Facility was not staffing to the levels as indicated by the ABST to meet the scheduled and unscheduled needs of residents. An investigation determined this is a violation of Oregon Administrative Rules.
- August 16, 2025: Failed to staff as indicated by ABST Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0037 (Acuity-Based Staffing Tool)State’s findings
The facility failed to consistently staff to the levels, intensity and qualifications indicated by the Acuity-Based Staffing Tool (ABST). Inconsistencies were identified between the staffing schedule and the data produced by the ABST. Facility was not staffing to the levels as indicated by the ABST to meet the scheduled and unscheduled needs of residents. An investigation determined this is a violation of Oregon Administrative Rules.
- June 15, 2025: Failed to provide safe environment Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0030 (Resident Services); 411-054-0200 (Residential Care Facility Building Requirements)State’s findings
Alleged Victim (AV) is a resident of a locked memory care facility. AV experiences significant cognitive impairment and relies on AP1 to manage AV's daily care needs. AV does not have a history on wandering. On or about June 15, 2025, AV was found by staff standing next to the dumpsters outside of AP1 after lunch time. It was determined that the gate was not fully latched, and the gate alarms were turned off. AV was placed on alert, a TSP was implemented, and AV's family was notified. AV sustained no injury and was last seen five minutes prior to the elopement. The facility failed to provide a safe environment, which is a violation of Oregon Administrative Rules.
- June 15, 2025: Failed to provide safe environment Licensing Violation; Level 3 - Moderate harm or potential for serious harm; report
Rules: 411-054-0025 (Facility Administration)State’s findings
Based on observations, interview, and record review, conducted during a site visit on 06/25/25, the facility’s failure to exercise reasonable precautions against any conditions that may threaten the health, safety, or welfare of residents was substantiated for 1 of 1 sampled resident (#1). Findings include, but are not limited to: At approximately 12:25 pm, the east gate was observed to be closed and locked on 06/25/25. The door alarm was working while the door was open. Signage was posted on the door to “ensure the gate is closed for our residents’ safety.” A review of Resident 1’s service plan updated on 04/02/25, progress notes dated 04/02/25 through 06/14/25, and incident report dated 06/15/25 indicated the following: Resident 1 was found outside the gates of the east courtyard on 06/15/25 near the dumpsters; Resident 1 was last seen five minutes prior to elopement and did not have any injuries or need medical care; and Resident 1 did not have a history of elopement or exit-seeking behaviors. In interviews with Staff 1 (Executive Director) and Staff 2 (Licensed Practical Nurse), they reported the gate hadn’t been closed correctly when someone had gone out earlier. The door alarm did not go off while the door was open, and staff had reported it had been turned off. The alarm was turned back on, maintenance was called, and the gate was checked and found to be in working order. Staff 1 stated they added another sign to make sure the gate was closed correctly. The facility’s failure to exercise reasonable precautions against any conditions that may threaten the health, safety, or welfare of residents was substantiated
- November 19, 2024: Failed to maintain a safe physical environment Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0200 (Residential Care Facility Building Requirements)State’s findings
Based on observation and interview, conducted during a site visit on 02/27/25, the facility’s failure to ensure locked storage for all poisons, chemicals, rodenticides, and other toxic materials was substantiated. Findings include, but are not limited to: Compliance Specialist (CS) observed a bottle labeled multi-purpose cleaner under the sink, in the kitchenette, in the Walnut neighborhood on 02/27/25. The gate to the kitchenette did not have a lock and was open. In an interview, Staff 2 (Caregiver) stated the door to the kitchenette didn’t lock, and chemicals were supposed to be kept in the locked storage next to the kitchen or in the storage down the hall. The facility’s failure to ensure locked storage for all poisons, chemicals, rodenticides, and other toxic materials was substantiated.
- September 12, 2024: Failed to administer medication as ordered Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0055 (Medications and Treatments)State’s findings
A review of Resident 1’s September 2024 MAR and progress notes, and physician orders indicated the following: Order effective 08/28/24 for Mirtazapine 15 MG tab (Remeron): Take 1 tablet by mouth nightly for mood; On 09/02/24, 09/15/24, and 09/16/24 Mirtazapine was documented in MAR as not given due to “med not available” or “wrong dosage in med cart”; Progress note dated 09/17/24 at 1:43pm by Staff 2, reported Mirtazapine dose was changed from 7.5 MG nightly to 15 MG nightly, however, on 09/15 and 09/16 resident did not get their med because staff thought they did not have it, when they did, and a couple of days between 8/28-9/16, resident was given 7.5 MG instead of 15 MG; Order effective 06/28/23 for Flutic/Salmet 232/14MCG Respi: Inhale 1 puff by mouth every 12 hours Rinse mouth and spit after use for Shortness of breath; On 09/03/24, Flutic/Salmet 232/14 MCG Respi was not administered due to “cannot find in med cart”. The findings were reviewed with and acknowledged by Staff 1 and Staff 2 on 10/02/24. It was confirmed the facility failed to carry out medication and treatment orders as prescribed.
- December 5, 2023: Failed to cooperate with an investigation Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0105 (Inspections and Investigations)State’s findings
Facility failure to cooperate with Department personnel in inspections, complaint investigations, planning for resident care, application procedures, and other necessary activities. An investigation determined this is a violation of Oregon Administrative Rules.
- August 29, 2023: Failed to administer medication as ordered Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0055 (Medications and Treatments)State’s findings
The facility failed to administer the resident's medication as order by their physician. An investigation determined this is a violation of Oregon Administrative Rules.
- July 24, 2023: Failed to report vaccination status Licensing Violation; Level 2 - Minor harm or potential for moderate harm; fine $7,500.00; report
Rules: 411-061-0010State’s findings
On or about May 1, 2023, the Oregon Health Authority reported to the Department that Respondent failed to comply with weekly reporting requirements of vaccinated individuals, residents and staff, to the proper authority as required by law. This failure has been ongoing for a total of 30 days.
- April 21, 2023: Failed to submit timely or adequate staffing documentation Licensing Violation; Level 2 - Minor harm or potential for moderate harm; fine $7,500.00; report
Rules: 411-061-0010State’s findings
On or about April 1, 2023, the Oregon Health Authority reported to the Department that Respondent failed to comply with weekly reporting requirements of vaccinated individuals, residents and staff, to the proper authority as required by law. This failure has been ongoing for a total of 30 days.
- April 2, 2023: Failed to provide service Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare)State’s findings
The facility failed to immediately notify the local Department office, or the local AAA, of any incident of abuse or suspected abuse and promptly investigate all reports of abuse and suspected abuse and take measures necessary to protect residents and prevent the re-occurrence of abuse in accordance with OAR 411-054-0028(2)(b) and (3).
- March 1, 2023: Failed to protect resident from mental or emotional abuse Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare)State’s findings
Alleged Victim (AV) relies on the facility for his/her care. Alleged Perpetrator 2 (AP2) was trained on appropriate verbal and emotional interactions with residents. On or about March 1, 2023, AP2 was observed screaming curse words, referring to AV as “retarded” and flipping off AV at the end of his/her shift following finding urine in a laundry basket. AP2 failed to protect AV from emotional abuse, which is a neglect of care and constitutes abuse. The facility failed to protect AV from emotional abuse, which is a violation of Oregon Administrative Rules.
- February 3, 2023: Failed to provide appropriate staffing Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0045 (Resident Health Services)State’s findings
The facility failed to include an Oregon licensed nurse who is regularly scheduled for onsite duties at the facility and who is available for phone consultation, which is a violation of Oregon Administrative Rules.
- February 3, 2023: Failed to provide safe environment Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0040 (Change of Condition and Monitoring)State’s findings
The facility failed to provide written policies, action or intervention for change of condition and monitoring for residents, provide written communicated to staff on each shift to ensure a resident monitoring and reporting system is implemented 24-hours a day, which is a violation of Oregon Administrative Rules
- November 14, 2022: Failed to provide a safe medication administration system Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0055 (Medications and Treatments)State’s findings
The facility failed to implement a system for tracking controlled substances and for disposal of all unused, outdated or discontinued medications administered by the facility, which is a violation of Oregon Administrative Rules.
- November 14, 2022: Failed to provide a safe medication administration system Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0055 (Medications and Treatments)State’s findings
The facility failed to carry out medication and treatment orders as prescribed, which is a violation of Oregon Administrative Rules.
- October 16, 2022: Failed to protect resident from verbal abuse Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare)State’s findings
Alleged Victim (AV) relies on the facility for his/her care. On or about October 18, 2022, Alleged Perpetrator 2 (AP2) was heard yelling at AV for needing help after AV peed his/her bed. AV stated thatAP2 had called her names and told him/her that he/she was stupid because AV had urinated on a towel or somewhere AV was not supposed to. AP2 failed to protect AV from verbal abuse, which is neglect of care and constitutes abuse. The facility failed to assure AV was protected from verbal abuse, which is a violation of Oregon Administrative Rules.
- October 1, 2022: Failed to submit timely or adequate staffing documentation Licensing Violation; Level 2 - Minor harm or potential for moderate harm; fine $7,500.00; report
Rules: 411-061-0010State’s findings
On or about October 1, 2022, the Oregon Health Authority reported to the Department that Respondent failed to comply with weekly reporting requirements of vaccinated individuals, residents and staff, to the proper authority as required by law. This failure has been ongoing from September 1, 2022 to September 30, 2022, for a total of 30 days.
- September 1, 2022: Failed to submit timely or adequate staffing documentation Licensing Violation; Level 2 - Minor harm or potential for moderate harm; fine $7,500.00; report
Rules: 411-061-0010State’s findings
On or about September 1, 2022, the Oregon Health Authority reported to the Department that Respondent failed to comply with weekly reporting requirements of vaccinated individuals, residents and staff, to the proper authority as required by law. This failure has been ongoing from August 1, 2022 to August 31, 2022, for a total of 30 days.
Read the full record on the state’s site →
ODHS lists only substantiated violations: “either a substantiated instance of abuse or a licensing violation. Open investigations and complaints that are being appealed by the provider are not listed.” Oregon counts neglect as a form of abuse; see the state’s definitions of abuse. Each violation shows the level ODHS gives it, in the state’s words (for example “2 - Minor harm or potential for moderate harm”), and any fine ODHS assessed. Inspection citations show the state’s severity level and scope, and the date ODHS recorded the problem as corrected when it lists one. Rule names come from the Oregon Administrative Rules. ODHS: “Formal regulatory actions can range from a condition placed upon a license due to non-compliance or a notice to revoke a license.” This community is licensed for 72 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Oregon Department of Human Services, Long-Term Care Licensing, data as of October 15, 2026, showing the last five years. Always visit in person and ask the community about anything listed here.
License and ownershipActive license
- License type
- Residential Care Facility (Memory Care endorsement)
- License number
- 50R445
- License status
- Active
- Licensed capacity
- 72
- County
- Lane County
Source: Oregon state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsOn the Oregon list of Medicaid providers (2026)
On the Oregon list of Medicaid providers. Listed as The Rawlin at Riverbend under Accepts Medicaid (ODHS licensing record). (state list, as of Sep 9, 2026)
Being on the list means the community has taken part in the program. Ask whether it has a Medicaid opening now, and how many residents it serves on Medicaid.
Staff pay and workplace safety4 OSHA inspections, 9 violations cited
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Sep 19, 2023: complaint inspection, partial (safety). Case closed Oct 9, 2023. No violations cited. OSHA record. OSHA recorded the employer as 317734298 - Riverbend Memory Care Community LLC.
- May 10, 2023: programmed (planned) inspection, complete (safety). Case closed Feb 13, 2024. 2 violations cited (1 serious, 1 other). Penalties: $400 proposed, $400 now. OSHA record. OSHA recorded the employer as 317733096 - Riverbend Memory Care Community LLC.
Details
- Serious: Cited rule OAR. Penalty $300 proposed, $300 now. To be fixed by Aug 28, 2023.
- Other than serious: Cited rule OAR. Penalty $100 proposed, $100 now. To be fixed by Aug 28, 2023.
- Jan 9, 2020: complaint inspection, partial (health). Case closed Feb 9, 2021. 2 violations cited (2 serious). Penalties: $600 proposed, $600 now. OSHA record. OSHA recorded the employer as 317726611 - Riverbend Memory Care Community LLC.
Details
- Serious: Cited rule OAR. Penalty $420 proposed, $420 now. To be fixed by May 18, 2020.
- Serious: Cited rule OAR. Penalty $180 proposed, $180 now. To be fixed by May 18, 2020.
- Dec 19, 2018: programmed (planned) inspection, complete (safety). Case closed Jul 17, 2019. 5 violations cited (2 serious, 3 other). Penalties: $1,140 proposed, $1,140 now. OSHA record. OSHA recorded the employer as 317722840 - Frontline Resource Management INC. Matched by street address; the name OSHA recorded differs from the community's.
Details
- Serious: Cited rule OAR. Penalty $300 proposed, $300 now. To be fixed by Feb 19, 2019.
- Serious: Propane and other liquefied petroleum gas (1910.110(f)(5)(v)). Penalty $840 proposed, $840 now. To be fixed by Dec 19, 2018.
- Other than serious: Cited rule OAR. Penalty $0 proposed, $0 now. To be fixed by Feb 19, 2019.
- Other than serious: Cited rule OAR. Penalty $0 proposed, $0 now. To be fixed by Feb 19, 2019.
- Other than serious: Cited rule OAR. Penalty $0 proposed, $0 now. To be fixed by Feb 19, 2019.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby careNearest hospital 0.2 mi, nursing home 1.9 mi, pharmacy 1.0 mi
- Nearest hospital with an emergency room
- Sacred Heart Medical Center - Riverbend, Springfield. 0.2 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Green Valley Rehabilitation Health Center, Eugene. 1.9 miles away, straight line.
- Nearest home health agency office
- Sacred Heart Home Health, Springfield. 0.4 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Pharmacy. 1.0 mile away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 97477 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Qualicenters - Eugene-Springfield Ltd, Springfield, 1.5 miles away, straight line (CMS rating 4 of 5 stars)
Fmc Emerald Valley, Springfield, 1.5 miles away, straight line (CMS rating 5 of 5 stars)
Fmc Eugene, Eugene, 4.6 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 7 Medicare hospices tell CMS they serve ZIP code 97477.
Sacred Heart Hospice, office in Springfield, 0.4 miles away, straight line (CMS family survey rating 4 of 5 stars)
Cascade Health, office in Eugene, 1.7 miles away, straight line (CMS family survey rating 4 of 5 stars)
Bristol Hospice - Eugene LLC, office in Springfield, 2.0 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Peacehealth, Springfield. 0.2 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively high; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively high. By hazard: inland flooding very high, wildfire very low, tornado very low, heat wave relatively moderate, earthquake very high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in June 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Oregon Department of Human Services, Long-Term Care Licensing inspection records | Oct 15, 2026 | See above |
| Oregon Medicaid provider list | Sep 9, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does The Rawlin at Riverbend provide?
The Rawlin at Riverbend is licensed by the state of Oregon for assisted living, memory care in Springfield, Oregon. Its licensed capacity is 72 residents.
Does Lilisity rate The Rawlin at Riverbend?
No. We publish state licensing details for The Rawlin at Riverbend but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does The Rawlin at Riverbend cost?
Assisted Living in Oregon typically starts at $4,600 to $5,800 a month. Based on 108 communities that publish prices. These are area figures, not this community's price. The Rawlin at Riverbend does not publish its prices.
How do I contact The Rawlin at Riverbend?
Use The Rawlin at Riverbend's website, onelifeseniorliving.com/communities/the-rawlin-memory-care, or visit at 3491 Game Farm Road, Springfield, OR 97477.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid