Nursing home
Mission Care at Holyoke
35 Holy Family Road, Holyoke, MA 01040 · Map
For profit - Limited Liability company · Part of Icare Health Network (12 facilities) · 125 certified beds
Mission Care at Holyoke is a Medicare-certified nursing home in Holyoke, Massachusetts. CMS rates it 2 out of 5 stars overall (3/5 for staffing, 2/5 for health inspections). Nurse staffing is 3.76 hours per resident per day, below the Massachusetts average of 3.86. Its most recent inspection on Jun 10, 2025 cited 17 deficiencies. Note: it carries a CMS abuse icon.
- CMS abuse iconThis facility has an active abuse icon on its CMS record.
- 1 fine totaling $16,985In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Mission Care at Holyoke compares
This facility vs. the Massachusetts and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Massachusetts avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.76 | 3.86 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.47 | 0.65 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.21 | 2.26 | 2.34 | below avg |
| Nursing staff turnover | 42.5% | 39.5% | 46.4% | above avg |
| Deficiencies cited, last inspection | 17.0 | 8.9 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 1 fine totaling $16,985, 1 total penalty.
What inspectors found at Mission Care at Holyoke
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Dec 3, 2025 · Full report (PDF) - Potential for harm
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies · Dec 3, 2025 · Full report (PDF) - Actual harm
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Nov 25, 2025 · Full report (PDF) - Potential for harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Nov 25, 2025 · Full report (PDF) - Potential for harm
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Nov 25, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Jun 10, 2025 · Full report (PDF) - Potential for harm
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · Jun 10, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Jun 10, 2025 · Full report (PDF) - Potential for harm
Provide routine and 24-hour emergency dental care for each resident.
Quality of Life and Care Deficiencies · Jun 10, 2025 · Full report (PDF) - Potential for harm
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · Jun 10, 2025 · Full report (PDF) - Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Jun 10, 2025 · Full report (PDF) - Potential for harm
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies · Jun 10, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 35 Holy Family Road
Holyoke, MA 01040 - CMS certification #
- 225480
- Ownership
- For profit - Limited Liability company
- Certified beds
- 125
- Avg residents/day
- 116.5
- Provider type
- Medicare and Medicaid
- First certified
- 1990-07-01
- Chain
- Icare Health Network (12 facilities)
- Setting
- Urban
Part of Icare Health Network
Icare Health Network operates 12 nursing facilities across the United States. View all Icare Health Network facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Mission Care at Holyoke using Google Maps.
Other public records
- Website says Nurse 24 hours a day, works with hospice, secured outdoor area
Full public records, with dates and sources
Care and services
From the community’s website
What Mission Care at Holyoke says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Nurse on site: 24 hours a day.
24 hour Skilled Nursing Care
(page, checked Oct 15, 2026) - Offers hospice care on site or works with hospice providers.
Hospice and Palliative Care
(page, checked Oct 15, 2026) - Has a secured outdoor area.
Residents also can enjoy the center’s recreational areas and a large, secure outdoor space.
(page, checked Oct 12, 2026) - Apartment types named: private room, semi-private room.
Bright and cheerful private and semi-private rooms allow for privacy and personal touches
(page, checked Oct 15, 2026)
Location and nearby care
- Nearest hospital with an emergency room
- Holyoke Medical Center, Holyoke. 1.6 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Mont Marie Rehabilitation & Healthcare Center, Holyoke. 0.4 miles away, straight line.
- Nearest home health agency office
- Abby Care, West Springfield. 1.6 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.2 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01040 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Ara-Holyoke Dialysis LLC, Holyoke, 0.4 miles away, straight line (CMS rating 2 of 5 stars)
Fmc Pioneer Valley Dialysis Center, West Springfield, 2.5 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars)
Dialysis Center Of Western Massachusetts, Chicopee, 3.1 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars) - Hospice
- 11 Medicare hospices tell CMS they serve ZIP code 01040.
Hospice Life Care, office in Holyoke, 1.6 miles away, straight line (CMS family survey rating 4 of 5 stars)
Baystate Hospice, office in West Springfield, 2.7 miles away, straight line (CMS family survey rating 3 of 5 stars)
Beacon Hospice, An Amyedisys Company, office in Springfield, 6.3 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Baystate Medical Practices Inc, Springfield. 4.3 miles away, straight line. 5 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively moderate, inland flooding relatively moderate, wildfire very low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Only cases that look tied to an earlier operator (not shown) |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Mission Care at Holyoke a good nursing home?
CMS gives Mission Care at Holyoke an overall rating of 2 out of 5 stars, including 3/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Mission Care at Holyoke staffed?
Mission Care at Holyoke reports 3.76 total nurse hours per resident per day, compared with the Massachusetts average of 3.86.
Has Mission Care at Holyoke had inspection problems?
Its most recent CMS inspection cited 17 deficiencies.
How many beds does Mission Care at Holyoke have?
Mission Care at Holyoke is certified for 125 beds.