Assisted Living and Memory Care
The Arbors at Chicopee
929 Memorial Drive, Chicopee, MA 01020 · Map
Licensed for 90 residents
The Arbors at Chicopee is a state-licensed assisted living, memory care community in Chicopee, Massachusetts. It is licensed for 90 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 90 residents
Certified Assisted Living Residence with Special Care Residence.
Nearest emergency room
2.9 miles
Holyoke Medical Center, rated 4 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| The Arbors at Chicopee this community | 90 | Not published | Active | 8 findings in latest review | |
| River Mills Assisted Living at Chicopee Falls | 1.7 mi | 95 | Not published | Active | No record |
| Sarawood | 3.5 mi | 28 | Not published | Active | No record |
| Loomis Village | 3.6 mi | 21 | Not published | Active | 3 findings in latest review |
| Keystone Commons | 3.9 mi | 66 | Not published | Active | 8 findings in latest review |
State inspection record8 findings in latest review
- Last compliance review
- May 5, 2026
- Reports on AGE’s page
- 1
- Latest action (as printed)
- Plan of Correction
- Certified since 2002
Compliance review, May 5, 2026 (AGE’s report)
- Review on site
- May 5, 2026
- Report dated
- May 14, 2026
- Action taken (as printed)
- Plan of Correction
- Previous action (as printed)
- No
- Certification (as printed)
- Deemed certified since 3/19/2026
- Review before this one
- February 20, 2024
- Corrections due by (as printed)
- June 14, 2026
- Findings cited
- 8 6 marked repeat
Summary: AGE cited 8 findings in this report, 6 of them marked as repeat findings from an earlier review. Plan of Correction (AGE’s action).
Summary of actions, as written: “AGE conducted an on-site Compliance Review on May 5, 2026. Unless otherwise stated in this Report, the documentation reviewed was for the period 02/21/2024-05/05/2026, The Arbors at Chicopee (Residence) remain certified pending AGE's issuance of a final determination approving or denying the application for recertification. Final approval will be granted upon receipt and acceptance of written clarification or correction of the issues identified herein.”
- Finding A: General Requirements for an ALR: Emergency Response marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Late e-call response times. Missing monitoring and testing.”
Regulation cited, as printed: 651 CMR 12.04(2)(b)3.b
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(2)(b): Service and Service Coordination Requirements (rule text: “The Sponsor of the Assisted Living Residence shall provide or arrange for the provision of the following services by personnel meeting standards for professional qualifications and training set forth in 651 CMR 12.05, 12.07, and 12.08: 1. [...]”)
Corrective action: See IV A (sections of the report)
- Finding B: General Requirements for an ALR-Emergency Preparedness Plan and Reporting Requirements: Reporting Resident Specific Emergencies marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Late submission of Resident- specific incident reports.”
Regulation cited, as printed: 651 CMR 12.04(11) (e)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(11)(e): Emergency Preparedness Plan and Reporting Requirements (rule text: “Any report required under 651 CMR 12.04(11)(c) or 12.04(11)(d) shall be filed with the Assisted Living Certification Unit within 24 hours after the occurrence of the incident or accident via EOEA's online filing system. [...]”)
Corrective action: See IV A (sections of the report)
- Finding C: General Requirements for an ALR: Quality Assurance and Performance Improvement (QAPI) marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing or incomplete components of the Quality Assurance and Performance Improvement requirement Unsafe Self-administered Medication Management (SAMM)”
Regulation cited, as printed: 651 CMR 12.04(10)(a), (b), (c), (d)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(10)(a): Quality Assurance and Performance Improvement › Service Planning (rule text: “The Residence shall review a random sample of Resident assessments, service plans and progress notes at least once each year to ensure that the Residents' service plans have been implemented and meet the Resident's general needs and any [...]”)
Corrective action: See IV A (sections of the report)
- Finding D: Training Requirements: Introductory Visits and Review marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Inconsistent documentation of Introductory Visits.”
Regulation cited, as printed: 651 CMR 12.07 (7)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.07(7): Introductory Visit and Review (rule text: “Prior to or within 48 hours after the provision of Personal Care Services to a Resident, a nurse shall review the Resident's service plan with all relevant personal care workers. [...]”)
Corrective action: See IV A (sections of the report)
- Finding E: General Requirements for an ALR: Service Plan Development and Requirements marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Inconsistent with documenting all requirements of Service Plans.”
Regulation cited, as printed: 651 CMR 12.04(7), (7)(b)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(7): Service Plan Development (rule text: “The nurse and Service Coordinator shall develop an individualized Service Plan for each Resident in accordance with the findings of the initial screening described in 651 CMR 12.04(6). [...]”)
Corrective action: See IV A (sections of the report)
Show all 8
- Finding F: General Requirements for an ALR: Service Plan Development and Requirements
Details
AGE’s finding, as written: “Missing Bed Rail Assessments”
Regulation cited, as printed: 651 CMR 12.08(1)(s)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.08(1)(s): Resident Rights (rule text: “Be free from Restraints;”)
Corrective action: See IV A&B (sections of the report)
- Finding G: Staffing Requirements: Staffing Levels
Details
AGE’s finding, as written: “Missing documentation of Staffing Level Reviews”
Regulation cited, as printed: 651 CMR 12.06(4)(a)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.06(4)(a): Staffing Levels (rule text: “Each Residence must develop and implement a process for determining its staffing levels. [...]”)
Corrective action: See IV A (sections of the report)
- Finding H: General Requirements for an ALR: Special Care marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Special Care –Safeguards/potential hazards.”
Regulation cited, as printed: 651 CMR 12.04(4)(d)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(4)(d): Special Care (rule text: “Administrative staff of the Residence qualified by training and experience shall review the operations of any Special Care Residence twice each year. [...]”)
Corrective action: SEE IV A&B (sections of the report)
What AGE reviewed and found (AGE’s words)
Service and Service Coordination Requirements - Emergency Response
- AGE reviewed the Personalized Emergency Response procedures developed to provide timely assistance to a Resident in the event of an emergency.
- There were 10 e-call response times over the ten-minute limit in accordance with the Residences policy.
Reporting Resident-specific Emergencies- Incident Reports
- AGE reviewed the Residences records and submitted incident reports for evidence that all occurrences of an incident or accident that has or may have a Significant Negative Effect on a Resident's health, safety or welfare were reported to AGE within 24 hours after the occurrence of the incident during the period reviewed.
- The Residence filed 39 incident reports greater than 24 hours after the occurrence of the incident during the period reviewed
Quality Assurance and Performance Improvement
- AGE reviewed documentation to ensure the Residence has established an effective, ongoing quality improvement and assurance program for Service Planning, Safety Assurances, and Medication Quality.
Service Planning
- Documentation was not provided in timely manner at the site visit review.
- AGE made multiple requests for this documentation, was not received in a timely manner. Provider produced a document which was incomplete.
Medication Quality Plan
- AGE reviewed the Residence's quarterly medication documentation audits to ensure compliance with SAMM and LMA Residence policies.
- Documentation that the Residence identified a target date for follow-up action, staff responsible for follow-up and documented outcomes were missing for calendar years 2025.
Medication administration observation
- AGE observed two Personal Care (PC) staff providing medication assistance to Seven Residents to ensure the Residence has developed and implemented systems that support and promote safe SAMM.
SAMM
- Two Residents missing the required label on the family filled medication cassettes.
Introductory Visit and Review
- AGE reviewed the records of seven Residents to determine compliance with the requirements that a nurse review the Resident's service plan with all relevant personal care workers within 48 hours after the provision of personal care services or with any change of condition of the Resident.
- Two records were missing signature documentation to support that Introductory Visits had been conducted with all applicable staff prior to or within 48 hours after the provision of Personal Care services, at the time of move-in, or at the time of change in the Resident's condition.
General Requirements for an Assisted Living Residence (ALR)
- AGE reviewed the documentation of seven Resident records to determine compliance with the requirements for Screenings, Assessments, and Service Plan Development and Requirements.
Service Plan Development and Requirements
- Seven records were missing documentation of a service plan review required within 30 days after the commencement of residency.
- Four records were missing documentation of personalized emergency response system in place.
General Requirements for an Assisted Living Residence - Bed Rail Assessments
- AGE reviewed the Residence records of 10 Resident utilizing bed rails / U-bars or similar devices to determine compliance with the required assessment by a physical/occupational therapist every six months.
- Documentation of an assessment conducted by a physical/occupational therapist every six months for nine Resident noting that the Resident can independently navigate around a bed rail/ U-bar was missing
Staffing Requirements- Staffing Levels
- AGE reviewed the Residence records to determine compliance with Staffing Level requirements.
- Documentation to confirm the Residence conducted quarterly staffing level assessments was missing for the last quarter of calendar year 2024 and first quarter of calendar year 2026.
Special Care
- AGE reviewed the Special Care Residence (SCR) operations on the date of the Compliance Review to verify that the SCR is complying with all the required safeguards.
- AGE noted a heating element unsecured.
- AGE noted laundry room door was unsecured.
- AGE noted all windows on SCR unit missing the window tilt blockers.
- AGE noted one damaged dryer vent hose.
Identify the designation of the individual(s) who will be responsible for monitoring the correction; and,
- The date by which each correction will be achieved.
- B. Specific Corrective Actions.
Submit to AGE the following
- 1. Documentation of current bedrail/u-bar evaluations for any missing evaluations.
- 2. Documentation to support a complete SCR Operational Review.
V. NEXT STEPS:
- In accordance with 651 CMR 12.09(4)(g), you are required to respond in writing to AGE within ten (10) days after receiving this notice indicating your agreement or disagreement with the findings. If you agree with the findings, please submit in writing to AGE all required information/corrections by June 14, 2026
- If you disagree with the findings, you may request an informal review pursuant to 651 CMR 12.10(1) by submitting your request using certified mail, return receipt requested, together with a detailed written rebuttal of the findings within ten (10) days of your receipt of this letter.
- If you have any questions regarding this matter, please email ALRHelp@mass.gov.
200 North Main Street, Suite 204
- c/o Gralia Group
Summaries are ours and are marked “Summary”; quoted text is AGE’s own, as printed in reports scanned to text (spelling slips are AGE’s or the scan’s), shortened where marked [...]. Rule descriptions come from 651 CMR 12.00 as in force on the report date. AGE’s page for this residence links each report.
What these terms mean
651 CMR 12.09(2): AGE "shall conduct compliance reviews of Assisted Living Residences no less than once every two years. In addition, [AGE] may conduct a compliance review any time it has cause to believe that an Assisted Living Residence is in violation" of the law or its regulations.
651 CMR 12.09(4)(b): a notice of noncompliance "shall describe the noncompliance with particularity, indicate the specific portion of the law(s) or regulation(s) which have been violated, and shall include the corrective action to be taken."
651 CMR 12.09(4)(c) and (d): AGE may require corrective action, including "Ceasing the enrollment of new Residents" or "Reducing the number of Residents served", and may "deny, revoke, suspend, modify or refuse to issue or renew a Certification."
A finding marked repeat is one AGE also cited at an earlier review. AGE does not rate findings by severity in these reports; the action taken is AGE's overall response.
AGE posts these reports on each residence’s mass.gov page and keeps no public index, so older reports may not be listed. Massachusetts posts no complaint results for assisted living. This residence is certified for 90 units; larger residences have more records to review, so read counts with size in mind. Source: Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification, residence pages read October 16, 2026. Always visit in person and ask the residence about anything listed here.
License and ownershipActive license
- License type
- Certified Assisted Living Residence with Special Care Residence
- License status
- Active
- Licensed capacity
- 90
- County
- Hampden County
Source: Massachusetts state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Massachusetts, and other programs
How Medicaid pays for care in Massachusetts
- Group Adult Foster Care (GAFC), a MassHealth program. Most people pay privately. MassHealth (Medicaid) can help through Group Adult Foster Care (GAFC) at residences that accept it, but not all ALRs do. Ask before you sign a residency agreement. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 2.9 mi, nursing home 2.0 mi, pharmacy 1.3 mi
- Nearest hospital with an emergency room
- Holyoke Medical Center, Holyoke. 2.9 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Chicopee Rehabilitation and Nursing, Chicopee. 2.0 miles away, straight line.
- Nearest home health agency office
- Vcare Home Care LLC, Holyoke. 2.3 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 1.3 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01020 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Dialysis Center Of Western Massachusetts, Chicopee, 0.7 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars)
Ara-Holyoke Dialysis LLC, Holyoke, 3.0 miles away, straight line (CMS rating 2 of 5 stars)
Fmc Pioneer Valley Dialysis Center, West Springfield, 3.7 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars) - Hospice
- 13 Medicare hospices tell CMS they serve ZIP code 01020.
Harmony Hospice LLC, office in Chicopee, 0.9 miles away, straight line
Hospice Life Care, office in Holyoke, 2.9 miles away, straight line (CMS family survey rating 4 of 5 stars)
Beacon Hospice, An Amyedisys Company, office in Springfield, 3.6 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Curana Health Of Massachusetts LLC, Springfield. 3.6 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively low, inland flooding relatively low, wildfire very low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in May 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does The Arbors at Chicopee provide?
The Arbors at Chicopee is licensed by the state of Massachusetts for assisted living, memory care in Chicopee, Massachusetts. Its licensed capacity is 90 residents.
Does Lilisity rate The Arbors at Chicopee?
No. We publish state licensing details for The Arbors at Chicopee but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does The Arbors at Chicopee cost?
Assisted Living in Massachusetts typically starts at $5,300 to $7,800 a month. Based on 31 communities that publish prices. These are area figures, not this community's price. The Arbors at Chicopee does not publish its prices.
How do I contact The Arbors at Chicopee?
Use The Arbors at Chicopee's website, mass.gov/locations/the-arbors-at-chicopee, or visit at 929 Memorial Drive, Chicopee, MA 01020.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid