Nursing home
White Oak Manor - Charlotte
4009 Craig Avenue, Charlotte, NC 28211 · Map
For profit - Limited Liability company · Part of White Oak Management (14 facilities) · 180 certified beds
White Oak Manor - Charlotte is a Medicare-certified nursing home in Charlotte, North Carolina. CMS rates it 3 out of 5 stars overall (3/5 for staffing, 2/5 for health inspections). Nurse staffing is 3.40 hours per resident per day, below the North Carolina average of 3.78. Its most recent inspection on Mar 27, 2025 cited 10 deficiencies.
- 2 fines totaling $40,250In CMS records: 2 total penalties.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How White Oak Manor - Charlotte compares
This facility vs. the North Carolina and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | North Carolina avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.40 | 3.78 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.38 | 0.59 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.11 | 2.33 | 2.34 | below avg |
| Nursing staff turnover | 44.3% | 50.4% | 46.4% | below avg |
| Deficiencies cited, last inspection | 10.0 | 5.6 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the April 13, 2026 inspection was corrected by May 8, 2026
Penalties in CMS records: 2 fines totaling $40,250, 2 total penalties.
What inspectors found at White Oak Manor - Charlotte
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Immediate jeopardy
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Apr 13, 2026 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Apr 13, 2026 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Apr 13, 2026 · Full report (PDF) - Potential for harm
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Apr 13, 2026 · Full report (PDF) - Potential for harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Apr 13, 2026 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Environmental Deficiencies · Nov 18, 2025 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Nov 18, 2025 · Full report (PDF) - Immediate jeopardy
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Oct 27, 2025 · Full report (PDF) - Potential for harm
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies · Oct 27, 2025 · Full report (PDF) - Potential for harm
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies · Oct 27, 2025 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Mar 27, 2025 · Full report (PDF) - Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Mar 27, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 4009 Craig Avenue
Charlotte, NC 28211 - CMS certification #
- 345238
- Ownership
- For profit - Limited Liability company
- Certified beds
- 180
- Avg residents/day
- 143.3
- Provider type
- Medicare and Medicaid
- First certified
- 1983-11-15
- Chain
- White Oak Management (14 facilities)
- Setting
- Urban
Part of White Oak Management
White Oak Management operates 14 nursing facilities across the United States. View all White Oak Management facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around White Oak Manor - Charlotte using Google Maps.
Other public records
Full public records, with dates and sources
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
DOL also concluded 1 case here with no violations found, most recently for a period ending Dec 27, 2010.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
Location and nearby care
- Nearest hospital with an emergency room
- Novant Health Presbyterian Medical Center, Charlotte. 3.0 miles away, straight line. CMS overall hospital rating: 5 of 5 stars.
- Nearest Medicare nursing home
- Pelican Health Randolph LLC, Charlotte. 1.2 miles away, straight line.
- Nearest home health agency office
- Interim Healthcare Of The Triad Inc., Charlotte. 1.4 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walker’s Drug Store. 1.1 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 28211 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Usrc Latrobe Dialysis, Charlotte, 1.3 miles away, straight line (CMS rating 3 of 5 stars)
Fmc Bma East Charlotte, Charlotte, 2.0 miles away, straight line (has a shift starting after 5 pm; CMS rating 2 of 5 stars)
Fmc Independent Nephrology Services Charlotte, Charlotte, 2.0 miles away, straight line (CMS rating 4 of 5 stars) - Hospice
- 12 Medicare hospices tell CMS they serve ZIP code 28211.
Novant Health Hospice And Palliative Care A Department Of Novant Health, office in Charlotte, 3.7 miles away, straight line (CMS family survey rating 3 of 5 stars)
Hospice & Palliative Care Charlotte Region, office in Charlotte, 7.6 miles away, straight line (CMS family survey rating 4 of 5 stars)
Hospice & Palliative Care Palmetto Region, office in Fort Mill, 13.0 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Charlotte Neuroscience Foundation, Charlotte. 1.3 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: hurricane very low, inland flooding very low, wildfire very low, tornado relatively low, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
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Frequently asked questions
Is White Oak Manor - Charlotte a good nursing home?
CMS gives White Oak Manor - Charlotte an overall rating of 3 out of 5 stars, including 3/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is White Oak Manor - Charlotte staffed?
White Oak Manor - Charlotte reports 3.40 total nurse hours per resident per day, compared with the North Carolina average of 3.78.
Has White Oak Manor - Charlotte had inspection problems?
Its most recent CMS inspection cited 10 deficiencies.
How many beds does White Oak Manor - Charlotte have?
White Oak Manor - Charlotte is certified for 180 beds.