For profit - Limited Liability company ·
180 certified beds ·
Medicare and Medicaid
· Part of White Oak Management (14 facilities)
3
Overall CMS Rating
★★★☆☆
White Oak Manor - Charlotte is a Medicare-certified nursing home in Charlotte, North Carolina. CMS rates it 3 out of 5 stars overall (3/5 for staffing, 2/5 for health inspections). Nurse staffing is 3.40 hours per resident per day, below the North Carolina average of 3.78. Its most recent inspection on Mar 27, 2025 cited 10 deficiencies.
2 fines totaling $40,250 in CMS records.
2 total penalties
Not SLA EnrolledThis facility hasn't enrolled in resident survey verification. Learn about enrollment →
CMS Quality Ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars = highest quality.
Overall Rating
★★★☆☆ 3/5
Health Inspections
★★☆☆☆ 2/5
Staffing
★★★☆☆ 3/5
Quality Measures
★★★★★ 5/5
Long-Stay QM
★★★★☆ 4/5
Short-Stay QM
★★★★★ 5/5
How White Oak Manor - Charlotte compares
This facility vs. the North Carolina and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
Metric
This facility
North Carolina avg
National avg
Total nurse staffing (hrs/resident/day)
3.40
3.78
3.89
below avg
RN staffing (hrs/resident/day)
0.38
0.59
0.68
below avg
Aide staffing (hrs/resident/day)
2.11
2.33
2.34
below avg
Nursing staff turnover
44.3%
50.4%
46.4%
below avg
Deficiencies cited, last inspection
10.0
5.6
9.5
above avg
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
3.40
Total Nurse Hrs/Resident/Day
0.38
RN Hrs/Resident/Day
0.91
LPN Hrs/Resident/Day
2.11
Aide Hrs/Resident/Day
3.00
Weekend Nurse Hrs/Resident/Day
Staff Turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is ~60%.
Total Nursing Staff
44.3%
Registered Nurses
26.7%
Administrator Changes0 in last year
Recent Health Inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Mar 27, 2025
Most Recent Inspection Date
10
Total Deficiencies Found
115
Health Inspection Score
2
Number of Fines
What inspectors found at White Oak Manor - Charlotte
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
Immediate jeopardy
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Quality of Life and Care Deficiencies · Apr 13, 2026
Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Nutrition and Dietary Deficiencies · Apr 13, 2026
Potential for harm
Provide and implement an infection prevention and control program.Infection Control Deficiencies · Apr 13, 2026
Potential for harm
Provide care and assistance to perform activities of daily living for any resident who is unable.Quality of Life and Care Deficiencies · Apr 13, 2026
Potential for harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.Resident Rights Deficiencies · Apr 13, 2026
Potential for harm
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.Environmental Deficiencies · Nov 18, 2025
Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.Quality of Life and Care Deficiencies · Nov 18, 2025
Immediate jeopardy
Provide appropriate treatment and care according to orders, resident’s preferences and goals.Quality of Life and Care Deficiencies · Oct 27, 2025
Potential for harm
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.Pharmacy Service Deficiencies · Oct 27, 2025
Potential for harm
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.Nursing and Physician Services Deficiencies · Oct 27, 2025
Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Nutrition and Dietary Deficiencies · Mar 27, 2025
Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Quality of Life and Care Deficiencies · Mar 27, 2025
About This Facility
Address
4009 Craig Avenue Charlotte, NC 28211
CMS Certification #
345238
Ownership
For profit - Limited Liability company
Certified Beds
180
Avg Residents/Day
143.3
Provider Type
Medicare and Medicaid
First Certified
1983-11-15
Chain
White Oak Management (14 facilities)
Setting
Urban
Part of White Oak Management
14
Facilities Nationwide
White Oak Management operates 14 nursing facilities across the United States.
CMS gives White Oak Manor - Charlotte an overall rating of 3 out of 5 stars, including 3/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
White Oak Manor - Charlotte reports 3.40 total nurse hours per resident per day, compared with the North Carolina average of 3.78.
Its most recent CMS inspection cited 10 deficiencies.
White Oak Manor - Charlotte is certified for 180 beds.
Admissions at White Oak Manor - Charlotte
For admissions, availability and rehab questions, call (704) 365-2620. If a parent is leaving the hospital, the hospital discharge planner can also check which nursing homes have a bed.
Looking for assisted living or memory care instead?
