Nursing home · Top rated by CMS
Willowbrooke Court SC Center at Matthews Glen
740 Pavilion View Drive, Matthews, NC 28105 · Map
Non profit - Corporation · Part of Acts Retirement-Life Communities (26 facilities) · 15 certified beds
Willowbrooke Court SC Center at Matthews Glen is a Medicare-certified nursing home in Matthews, North Carolina. CMS rates it 5 out of 5 stars overall (5/5 for staffing, 4/5 for health inspections). Nurse staffing is 4.97 hours per resident per day, above the North Carolina average of 3.78. Its most recent inspection on Jul 8, 2025 cited 3 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Willowbrooke Court SC Center at Matthews Glen compares
This facility vs. the North Carolina and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | North Carolina avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.97 | 3.78 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 1.06 | 0.59 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 2.83 | 2.33 | 2.34 | above avg |
| Nursing staff turnover | —% | 50.4% | 46.4% | — |
| Deficiencies cited, last inspection | 3.0 | 5.6 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the July 8, 2025 inspection was corrected by July 25, 2025
What inspectors found at Willowbrooke Court SC Center at Matthews Glen
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Jul 8, 2025 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Jul 8, 2025 · Full report (PDF) - Minimal
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies · Jul 8, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · May 30, 2024 · Full report (PDF) - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · May 30, 2024 · Full report (PDF)
Show all 6 deficiencies
- Potential for harm
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · May 30, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 740 Pavilion View Drive
Matthews, NC 28105 - CMS certification #
- 345326
- Ownership
- Non profit - Corporation
- Certified beds
- 15
- Avg residents/day
- 8.3
- Provider type
- Medicare
- First certified
- 1990-09-06
- Chain
- Acts Retirement-Life Communities (26 facilities)
- Setting
- Urban
Part of Acts Retirement-Life Communities
Acts Retirement-Life Communities operates 26 nursing facilities across the United States. View all Acts Retirement-Life Communities facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Willowbrooke Court SC Center at Matthews Glen using Google Maps.
Other public records
Full public records, with dates and sources
Location and nearby care
- Nearest hospital with an emergency room
- Novant Health Matthews Medical Center, Matthews. 1.3 miles away, straight line. CMS overall hospital rating: 5 of 5 stars.
- Nearest Medicare nursing home
- Royal Park Rehabilitation & Health Center, Matthews. 0.0 miles away, straight line.
- Nearest home health agency office
- Liberty Home Care Ii, LLC, Matthews. 0.2 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 1.4 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 28105 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fresenius Medical Care Matthews, Matthews, 1.5 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars)
Fresenius Kidney Care Indian Trail, Indian Trail, 3.5 miles away, straight line (CMS rating 5 of 5 stars)
Davita Crooked Creek - Marshville, Indian Trail, 4.1 miles away, straight line (CMS rating 5 of 5 stars) - Hospice
- 13 Medicare hospices tell CMS they serve ZIP code 28105.
Hospice & Palliative Care Charlotte Region, office in Charlotte, 9.0 miles away, straight line (CMS family survey rating 4 of 5 stars)
Novant Health Hospice And Palliative Care A Department Of Novant Health, office in Charlotte, 10.8 miles away, straight line (CMS family survey rating 3 of 5 stars)
Atrium Health Hospice Union, office in Monroe, 12.6 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Novant Health Medical Group, LLC, Matthews. 1.3 miles away, straight line. 2 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively low, inland flooding relatively moderate, wildfire very low, tornado relatively moderate, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
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Frequently asked questions
Is Willowbrooke Court SC Center at Matthews Glen a good nursing home?
CMS gives Willowbrooke Court SC Center at Matthews Glen an overall rating of 5 out of 5 stars, including 5/5 for staffing and 4/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Willowbrooke Court SC Center at Matthews Glen staffed?
Willowbrooke Court SC Center at Matthews Glen reports 4.97 total nurse hours per resident per day, compared with the North Carolina average of 3.78.
Has Willowbrooke Court SC Center at Matthews Glen had inspection problems?
Its most recent CMS inspection cited 3 deficiencies.
How many beds does Willowbrooke Court SC Center at Matthews Glen have?
Willowbrooke Court SC Center at Matthews Glen is certified for 15 beds.