“The change in management has been outstanding, and I'm very optimistic about the future. The food has exceeded my expectations. The activities director does an excellent job, and there's always something going on. Housekeeping does an outstanding job and communicates with us, and maintenance responds quickly, with weekend coverage now too. The landscaping people do a great job with the flowers. For what we pay, we get excellent service and excellent everything. We feel very safe, and I've recommended it quite often.”
Independent Living and Assisted Living
The Terrace at Brightmore of South Charlotte
10225 Old Ardrey Kell Road, Charlotte, NC 28277 · Map
Independent LivingAlso assisted living
34 residentsLicensed capacity
$3,700 to $6,000/moTypical assisted living start in North Carolina, from 100 communities that publish prices
20+ interviewsPhone-verified by Senior Living Alliance
What residents and families say
Verified by phone interview
Senior Living Alliance interviews named residents and family members by phone and records each call. Every testimonial is dated and published as given. How we verify
19 more testimonials
“It's a great facility. We looked at different places and felt we selected the best one, and we still feel that way. When I email management, they come right back to me, and when I bring lunch in for my mom, they handle everything; I consider them friends. The activities director encourages her and keeps her active. Her room is always clean, maintenance is on top of things, and the care is great. I can't imagine her anywhere else, and I've recommended it.”
“There's somebody here taking care of me, and I think we're getting real value. We have lots of activities, like a singing group, a comedian, and a program every Saturday night. The meals are well planned with more choices, and the servers are polite. My place is spotless, maintenance is on top of things, and our driver is phenomenal. People sit out front in the rocking chairs welcoming everyone. I feel safe with the night watch and morning check-ins, and I definitely recommend it.”
“They have been a godsend to us, and I don't think we could be happier anywhere else. Management communicates well, and the staff is consistent and very uplifting. When my mother-in-law was having a hard day, a staff member walked up with me and made her laugh. Dining accommodates what she likes, and the activity director keeps them moving with bingo, excursions and lunch outings. Her room is never dirty, and the caregivers know us by name; it's a family feel. We've already recommended it, and they now live here too.”
“I think it is a great place, and I'm very happy to be here. The lady who gave me a tour was terrific, and I signed on the dotted line that day. Management does a great job. The dining staff have been nothing but kind to me; when I ask for certain things, they make it happen, and the young servers are doing a marvelous job. My housekeeper does a great job, and the maintenance team is the best; they work their tails off. The driver is wonderful, and they offer an airport shuttle. I just wish people would realize how lucky they are to be here.”
“I love, love, love this place, and I find joy here every single day. The staff is top notch in every way; on move-in day someone saw my cart full of stuff and offered to help. I'm directing a play, and my week is full of Rummikub, Mexican Train, crafts, Hand and Foot, and bridge. Housekeeping pays attention to detail, right down to dusting the blinds, and maintenance was right on top of every issue.”
“We're very, very happy here, with no trouble at all. Everything I've asked for has been completed, and maintenance is here all the time. The food is excellent, and the servers are helpful. The activities are entertaining and well planned, and housekeeping is good and on a regular schedule. The transportation has been excellent. The building is well maintained, we're definitely happy with our apartment, and the value is good.”
“We chose this community for the warmth of the staff, and it has a real dignity to it, more like an upscale hotel. We just had Easter lunch with my mother-in-law, and we all commented that the food was really good. The care staff are so attentive; they know her personally, remember what she likes, and take time to be warm and affectionate with her. Housekeeping and laundry have been fantastic, and maintenance helped with hanging things. She's had such a wonderful experience, and so have we. I'd recommend it for sure.”
“I recommend this community all the time, and about five couples I've told have come to take tours and really like it too. There's always something to do, from Bible study to the craft room to outings like the Christmas light tour. You can never be bored. Our chef has really good specials and tries hard when people request something special. Housekeeping shows up on time and listens to my special requests, and maintenance is a great team. My husband and I thoroughly enjoy our two-bedroom apartment.”
“We chose this community because it was clean and because of the food, which is my mom's highlight of the day. Management is very helpful and absolutely excellent. The activities director is darling and does everything she can to get my mom active. Housekeeping and the care staff are very aware of my mom's needs, and the caregivers are very kind and always one phone call away. She feels completely safe, and she's in good hands.”
“I've lived here for almost 11 years, and I can't say enough good things about this place. The staff is phenomenal and genuinely cares about the residents; they go above and beyond, even during tough weather. The activities are plentiful and cater to everyone's interests, and the dining options are fantastic with a great variety. The community is friendly and welcoming, making it easy to meet new friends. Overall, it's a wonderful place to call home!”
“The management team was incredibly responsive and helpful throughout the entire process, especially during the move. The activities offered are engaging and my mom really enjoys them, even winning a few prizes! The housekeeping and maintenance teams are prompt and efficient, making everything run smoothly. Overall, I feel like my mom received great value for her stay, and I would highly recommend this place to others.”
“The management team is fantastic and always available to help. The activities offered keep me engaged and entertained, and the dining experience is mostly great, with staff eager to accommodate my preferences. My housekeeper is wonderful, and the maintenance team is responsive and friendly. Overall, I feel safe and valued here, and I would recommend this place to anyone looking for a supportive community.”
“The management team has been incredibly supportive and attentive, making the transition smooth and enjoyable. The food is fantastic, with plenty of options that cater to my tastes. I also appreciate the cleanliness and maintenance of the property; everything is well-kept. Overall, my wife and I feel safe, comfortable, and truly at home here. Highly recommend this place!”
“The management is incredibly professional and always accessible, making me feel valued. The dining options are delicious with a great variety, and the staff is friendly and helpful. The housekeeping team is efficient and pleasant, keeping my apartment in top shape. Overall, I feel safe and comfortable here, and I would definitely recommend this place to others.”
“The staff is incredibly friendly and responsive, making me feel welcome from day one. The food is gourmet and far better than I could ever cook. I love the spacious layout of my apartment, especially the balcony where I can enjoy the outdoors. Overall, it's a wonderful community that offers a great blend of comfort and convenience. I highly recommend this community to other people!”
“The management is incredibly responsive and attentive, making me feel valued from day one. The dining options are exceptional, with a great variety that keep every meal exciting. I love the activities offered; there is always something fun to do. The housekeeping and maintenance teams are top-notch, ensuring everything is clean and well-maintained. Overall, I feel safe and comfortable so I wouldn't hesitate to recommend this place to others!”
“The management team is incredibly supportive and always available to help. The food is a standout feature—delicious and varied, which was a huge reason for my choice. There are plenty of activities to keep me engaged, and my apartment is spacious and comfortable. Overall, I feel safe and valued here, and I highly recommend this place to anyone considering a move.”
“The management team is incredibly attentive and genuinely cares about the residents, making it feel like a home rather than just a facility. The activities are engaging, and my mom loves participating in bingo and card games. The place is always clean and well-maintained, which adds to the welcoming atmosphere. Overall, I couldn't be happier with our choice!”
“I live at this community and couldn't be happier with my choice. The smaller size of it really appeals to me, and the amenities like the pool and fitness activities are fantastic. The staff has been incredibly helpful and attentive, making me feel welcomed right away. Plus, the food is surprisingly delicious and generous. Overall, I feel safe, comfortable, and engaged here. I highly recommend this place to anyone considering a move.”
About the community
The Terrace at Brightmore of South Charlotte is a state-licensed independent living, assisted living community in Charlotte, North Carolina. It is licensed for 34 residents. 20+ residents and family members have shared phone-verified testimonials through Senior Living Alliance.
Floor plans
22 layouts from The Terrace at Brightmore of South Charlotte’s website. Sizes and prices are as the community lists them; ask which are available now.
Prices
This community does not publish its prices.
Area costs
Assisted Living in North Carolina typically starts at $3,700 to $6,000 a month. Based on 100 communities that publish prices. These are area figures, not this community's price.
Independent Living in North Carolina typically starts at $2,250 to $4,250 a month. Based on 33 communities that publish prices. These are area figures, not this community's price.
Care and services
From the community’s website
What The Terrace at Brightmore of South Charlotte says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
How this page is paid for. Lilisity is operated by Senior Living Alliance. The Terrace at Brightmore of South Charlotte is a member and pays SLA for its resident and family interview program. Payment never changes a testimonial, a rating or the order of search results. Testimonials come from SLA phone interviews. Prices, license details and inspections come from the community’s published rates and public records. How we verify testimonials · How we are paid
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
0Type A violations
0Type B violations
Last state inspection: Sep 13, 2023. See the record
License
Active, 34 residents
Adult Care Home HAL-060-174. Licensee 10225 Old Ardrey Kell Opco LLC.
Nearest emergency room
0.6 miles
Novant Health Ballantyne Medical Center.
State inspection recordDHSR star rating 4 stars, 0 Type A, 0 Type B
- DHSR star rating
- 4 stars, score 103.50 issued October 6, 2023 after an annual inspection
- Last state inspection
- September 13, 2023
- Inspections posted since October 15, 2023
- 0, 0 with no deficiencies cited
- Type A1 violations
- 0 death or serious harm, abuse, neglect or exploitation
- Type A2 violations
- 0 substantial risk of those
- Type B violations
- 0 detrimental to health, safety or welfare
- Other rules not met
- 0
- Penalties (last 36 months)
- None
Read every report on the state’s site → · DHSR star rating worksheet
What these terms mean
The DHSR star rating is the state's rating, not ours. DHSR: each facility “begins with a base score of 100 points. Based on the facility's compliance or non-compliance with rule areas during inspections, the facility earns merit or demerit points which are added or subtracted from the 100 base points.” Scale: 4 stars = 100 or more points on two consecutive annual surveys; 3 stars = 90.0 to 99.9 points (or 100 or more on one annual inspection); 2 stars = 80.0 to 89.9; 1 star = 70.0 to 79.9; 0 stars = 69.9 or lower.
DHSR: “months will typically pass between inspections and much could change for the better or worse in a facility between inspections. Therefore, it is advised that consumers visit the facility themselves before making such an important decision.”
Type A1 violation: “a violation by a facility of applicable laws and regulations governing a facility which results in death or serious physical harm, abuse, neglect, or exploitation of a resident.”
Type A2 violation: “a violation by a facility of applicable laws and regulations governing the licensure of a facility which results in substantial risk that death or serious physical harm, abuse, neglect, or exploitation will occur.”
Type B violation: “a violation by a facility of applicable laws and regulations governing a facility which is detrimental to the health, safety, or welfare of any resident, but which does not result in substantial risk that death or serious physical harm, abuse, neglect, or exploitation will occur.” There is no fine for a Type B violation; an “Unabated B” is one not corrected within 45 days, which can be fined up to $400 a day.
A deficiency cited without a violation type is a rule not met that DHSR did not classify as a Type A or Type B violation.
IDR pending means the facility asked for Informal Dispute Resolution, “a process that gives a facility the opportunity to dispute all or some of the findings of a state inspection.”
DHSR posts Statements of Deficiencies for inspections since November 1, 2014 where deficiencies were found; inspections with no deficiencies are listed as “No Deficiencies Cited” without a report. Violation counts cover inspections since October 15, 2023 and are read from DHSR’s reports; penalties cover the last 36 months. This home is licensed for 34 residents; larger homes are inspected and reported on more often, so read counts with size in mind. Source: North Carolina Division of Health Service Regulation, Adult Care Licensure Section, data as of October 15, 2026. Always visit in person and ask the community and the county Department of Social Services adult home specialist about anything listed here.
License and ownershipActive license, licensee 10225 Old Ardrey Kell Opco LLC
- License type
- Adult Care Home
- License number
- HAL-060-174
- License status
- Active
- Licensed capacity
- 34
- Licensee
- 10225 Old Ardrey Kell Opco LLC
- County
- Mecklenburg County
- Executive Director
- Tracey Sloop
Source: North Carolina state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Executive Director name from the North Carolina licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in North Carolina, and other programs
How Medicaid pays for care in North Carolina
- NC Medicaid Personal Care Services (PCS). Yes. NC Medicaid's Personal Care Services benefit covers hands-on personal care for eligible residents of licensed adult care homes. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 0.6 mi, nursing home 0.2 mi, pharmacy 0.9 mi
- Nearest hospital with an emergency room
- Novant Health Ballantyne Medical Center, Charlotte. 0.6 miles away, straight line.
- Nearest Medicare nursing home
- Pavilion Health Center at Brightmore, Charlotte. 0.2 miles away, straight line.
- Nearest home health agency office
- Centerwell Home Health, Charlotte. 3.4 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.9 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 28277 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita South Charlotte Dialysis, Charlotte, 4.4 miles away, straight line (CMS rating 5 of 5 stars)
Fresenius Kidney Care Southeast Mecklenburg County, Pineville, 4.5 miles away, straight line (CMS rating 4 of 5 stars)
Fmc Bma Nations Ford, Charlotte, 7.2 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars) - Hospice
- 16 Medicare hospices tell CMS they serve ZIP code 28277.
Hospice & Palliative Care Palmetto Region, office in Fort Mill, 2.2 miles away, straight line (CMS family survey rating 3 of 5 stars)
Hospice & Palliative Care Charlotte Region, office in Charlotte, 3.9 miles away, straight line (CMS family survey rating 4 of 5 stars)
Riverview Hospice And Palliative Care,LLC, office in Rock Hill, 11.6 miles away, straight line - Nearest geriatric medicine practice
- One Medical, P.C., Charlotte. 3.9 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk very low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: hurricane relatively low, inland flooding relatively low, wildfire very low, tornado relatively moderate, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour9 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| North Carolina Division of Health Service Regulation, Adult Care Licensure Section inspection records | Oct 15, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
Common questionsAnswers to 4 questions families ask
What type of care does The Terrace at Brightmore of South Charlotte provide?
The Terrace at Brightmore of South Charlotte is licensed by the state of North Carolina for independent living, assisted living in Charlotte, North Carolina. Its licensed capacity is 34 residents.
Does The Terrace at Brightmore of South Charlotte have verified testimonials?
Yes. 20+ residents and family members have shared testimonials about The Terrace at Brightmore of South Charlotte through phone interviews verified by Senior Living Alliance.
How much does The Terrace at Brightmore of South Charlotte cost?
Assisted Living in North Carolina typically starts at $3,700 to $6,000 a month. Based on 100 communities that publish prices. These are area figures, not this community's price. The Terrace at Brightmore of South Charlotte does not publish its prices.
How do I contact The Terrace at Brightmore of South Charlotte?
Use The Terrace at Brightmore of South Charlotte's website, cogirusa.com/communities/cogir-of-ardrey-oaks, or visit at 10225 Old Ardrey Kell Road, Charlotte, NC 28277.
Senior Living Alliance member. The Terrace at Brightmore of South Charlotte is a member. Members pay SLA for its resident and family interview program. Payment never changes a testimonial or what appears on this page. How we are paid
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