Nursing home
Pavilion Health Center at Brightmore
10011 Providence Road West, Charlotte, NC 28277 · Map
For profit - Limited Liability company · Part of Liberty Senior Living (35 facilities) · 108 certified beds
Pavilion Health Center at Brightmore is a Medicare-certified nursing home in Charlotte, North Carolina. CMS rates it 2 out of 5 stars overall (3/5 for staffing, 2/5 for health inspections). Nurse staffing is 3.42 hours per resident per day, below the North Carolina average of 3.78. Its most recent inspection on Jul 3, 2025 cited 7 deficiencies.
- 2 fines totaling $112,580In CMS records: 2 total penalties.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Pavilion Health Center at Brightmore compares
This facility vs. the North Carolina and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | North Carolina avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.42 | 3.78 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.44 | 0.59 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.00 | 2.33 | 2.34 | below avg |
| Nursing staff turnover | 47.2% | 50.4% | 46.4% | below avg |
| Deficiencies cited, last inspection | 7.0 | 5.6 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 2 fines totaling $112,580, 2 total penalties.
What inspectors found at Pavilion Health Center at Brightmore
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Immediate jeopardy
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Dec 9, 2025 · Full report (PDF) - Potential for harm
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · Jul 3, 2025 · Full report (PDF) - Potential for harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Jul 3, 2025 · Full report (PDF) - Potential for harm
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Jul 3, 2025 · Full report (PDF) - Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Jul 3, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Jul 3, 2025 · Full report (PDF) - Potential for harm
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jul 3, 2025 · Full report (PDF) - Immediate jeopardy
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Mar 26, 2024 · Full report (PDF) - Immediate jeopardy
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Mar 26, 2024 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Mar 26, 2024 · Full report (PDF) - Potential for harm
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Administration Deficiencies · Mar 26, 2024 · Full report (PDF) - Potential for harm
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies · Mar 26, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 10011 Providence Road West
Charlotte, NC 28277 - CMS certification #
- 345563
- Ownership
- For profit - Limited Liability company
- Certified beds
- 108
- Avg residents/day
- 96.3
- Provider type
- Medicare and Medicaid
- First certified
- 2014-03-20
- Chain
- Liberty Senior Living (35 facilities)
- Setting
- Urban
Part of Liberty Senior Living
Liberty Senior Living operates 35 nursing facilities across the United States. View all Liberty Senior Living facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Pavilion Health Center at Brightmore using Google Maps.
Other public records
- Website says Respite stays, nurse 24 hours a day, works with hospice
- Staff pay 1 federal wage case with violations found, since 2014
Full public records, with dates and sources
Care and services
From the community’s website
What Pavilion Health Center at Brightmore says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers respite or short-term stays.
Respite Care
(page, checked Oct 12, 2026) - Nurse on site: 24 hours a day.
Our registered nurses, licensed practical nurses and certified nursing assistants provide round-the-clock care for both short-term and extended stays.
(page, checked Oct 12, 2026) - Offers hospice care on site or works with hospice providers.
, provides a complete continuum of care, including short-term rehabilitation, long-term living, skilled nursing care, outpatient therapy, hospice care, palliative care and respite care.
(page, checked Oct 12, 2026) - Apartment types named: private room, semi-private room.
Spacious Private and Semi-Private Suites
(page, checked Oct 12, 2026)
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
- Findings for Nov 20, 2014 to Nov 16, 2016. Violations found: Fair Labor Standards Act (pay and hours). Employer as DOL recorded it: The Pavilion Health Center (Liberty Commons Nursing and Rehabilitation Ce). Case 1800108.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
Location and nearby care
- Nearest hospital with an emergency room
- Novant Health Ballantyne Medical Center, Charlotte. 0.8 miles away, straight line.
- Nearest Medicare nursing home
- Pineville Rehabilitation and Living Center, Pineville. 4.7 miles away, straight line.
- Nearest home health agency office
- Centerwell Home Health, Charlotte. 3.4 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 1.2 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 28277 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita South Charlotte Dialysis, Charlotte, 4.4 miles away, straight line (CMS rating 5 of 5 stars)
Fresenius Kidney Care Southeast Mecklenburg County, Pineville, 4.5 miles away, straight line (CMS rating 4 of 5 stars)
Fmc Bma Nations Ford, Charlotte, 7.2 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars) - Hospice
- 16 Medicare hospices tell CMS they serve ZIP code 28277.
Hospice & Palliative Care Palmetto Region, office in Fort Mill, 2.4 miles away, straight line (CMS family survey rating 3 of 5 stars)
Hospice & Palliative Care Charlotte Region, office in Charlotte, 3.8 miles away, straight line (CMS family survey rating 4 of 5 stars)
Riverview Hospice And Palliative Care,LLC, office in Rock Hill, 11.9 miles away, straight line - Nearest geriatric medicine practice
- One Medical, P.C., Charlotte. 3.8 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: hurricane relatively low, inland flooding relatively low, wildfire very low, tornado relatively moderate, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
Looking for assisted living or memory care instead?
Frequently asked questions
Is Pavilion Health Center at Brightmore a good nursing home?
CMS gives Pavilion Health Center at Brightmore an overall rating of 2 out of 5 stars, including 3/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Pavilion Health Center at Brightmore staffed?
Pavilion Health Center at Brightmore reports 3.42 total nurse hours per resident per day, compared with the North Carolina average of 3.78.
Has Pavilion Health Center at Brightmore had inspection problems?
Its most recent CMS inspection cited 7 deficiencies.
How many beds does Pavilion Health Center at Brightmore have?
Pavilion Health Center at Brightmore is certified for 108 beds.