Nursing home
Hadley Pointe Nursing Rehab & Care
20 North Maple Street, Hadley, MA 01035 · Map
For profit - Corporation · 154 certified beds
Hadley Pointe Nursing Rehab & Care is a Medicare-certified nursing home in Hadley, Massachusetts. CMS rates it 1 out of 5 stars overall (2/5 for staffing, 1/5 for health inspections). Nurse staffing is 3.15 hours per resident per day, below the Massachusetts average of 3.86. Its most recent inspection on Jan 17, 2025 cited 27 deficiencies.
- 2 fines totaling $85,596In CMS records: 2 total penalties.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Hadley Pointe Nursing Rehab & Care compares
This facility vs. the Massachusetts and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Massachusetts avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.15 | 3.86 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.43 | 0.65 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 1.97 | 2.26 | 2.34 | below avg |
| Nursing staff turnover | 54.7% | 39.5% | 46.4% | above avg |
| Deficiencies cited, last inspection | 27.0 | 8.9 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 2 fines totaling $85,596, 2 total penalties.
What inspectors found at Hadley Pointe Nursing Rehab & Care
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies · Jan 20, 2026 · Full report (PDF) - Potential for harm
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies · Jan 20, 2026 · Full report (PDF) - Potential for harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Nov 14, 2025 · Full report (PDF) - Potential for harm
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Sep 16, 2025 · Full report (PDF) - Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Sep 16, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Sep 16, 2025 · Full report (PDF) - Potential for harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Sep 16, 2025 · Full report (PDF) - Potential for harm
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Sep 16, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies · Sep 16, 2025 · Full report (PDF) - Potential for harm
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Jun 11, 2025 · Full report (PDF) - Actual harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jan 22, 2025 · Full report (PDF) - Potential for harm
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jan 22, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 20 North Maple Street
Hadley, MA 01035 - CMS certification #
- 225697
- Ownership
- For profit - Corporation
- Certified beds
- 154
- Avg residents/day
- 87.3
- Provider type
- Medicare and Medicaid
- First certified
- 1996-03-05
- Setting
- Urban
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Hadley Pointe Nursing Rehab & Care using Google Maps.
Other public records
- Website says A memory care unit, nurse 24 hours a day, works with hospice, behavioral support, pets allowed
- Workplace safety 1 OSHA workplace safety inspection since 2022, 2 violations cited
Full public records, with dates and sources
Care and services
From the community’s website
What Hadley Pointe Nursing Rehab & Care says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Has a separate memory care unit, wing or neighborhood.
Certified and Secured Dementia Unit
(page, checked Oct 15, 2026) - Nurse on site: 24 hours a day.
24-hour skilled nursing care
(page, checked Oct 15, 2026) - Offers hospice care on site or works with hospice providers.
Hospice and palliative care
(page, checked Oct 15, 2026) - Offers behavioral support.
Psychiatric and behavioral support
(page, checked Oct 15, 2026) - Pets allowed.
Pet-friendly accommodations
(page, checked Oct 15, 2026) - Apartment types named: private room, semi-private room.
Private and semi-private rooms
(page, checked Oct 15, 2026)
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- May 10, 2022: complaint inspection, partial (health). Case closed Dec 16, 2022. 2 violations cited (1 serious, 1 other). Penalties: $14,502 proposed, $5,000 now. OSHA record. OSHA recorded the employer as Genesis Healthcare LLC. Matched by street address; the name OSHA recorded differs from the community's.
Details
- Serious: Respiratory protection (respirators, N95 fit testing) (1910.134(f)(2)). Penalty $14,502 proposed, $5,000 now.
- Other than serious: Respiratory protection (respirators, N95 fit testing) (1910.134(e)(1)). Penalty $0 proposed, $0 now.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- Cooley Dickinson Hospital Inc,The, Northampton. 5.9 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Center for Extended Care at Amherst, Amherst. 1.0 mile away, straight line.
- Nearest home health agency office
- New England Health And Clinical Services, Hadley. 1.6 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.9 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 01035 as metropolitan (metropolitan high commuting).
- Dialysis within 15 miles
- Dialysis Center Of Western Massachusetts, Chicopee, 13.1 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars)
Ara-Holyoke Dialysis LLC, Holyoke, 13.9 miles away, straight line (CMS rating 2 of 5 stars)
Ara-Ludlow Dialysis, LLC, Ludlow, 14.6 miles away, straight line (CMS rating 1 of 5 stars) - Hospice
- 9 Medicare hospices tell CMS they serve ZIP code 01035.
Hospice Of The Fisher Home, office in Amherst, 3.3 miles away, straight line (CMS family survey rating 5 of 5 stars)
Compassus - Greater Boston, office in Northampton, 5.0 miles away, straight line (CMS family survey rating 3 of 5 stars)
Vna & Hospice Of Cooley Dickinson, office in Northampton, 5.9 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Hilltown Community Health Centers Inc, Amherst. 1.8 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- FEMA has a flood map for this community (effective June 1, 1978), but it is not in FEMA's digital flood map data, so the zone at this address could not be read. FEMA's Map Service Center has the map. (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane relatively moderate, inland flooding relatively moderate, wildfire very low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
Looking for assisted living or memory care instead?
Frequently asked questions
Is Hadley Pointe Nursing Rehab & Care a good nursing home?
CMS gives Hadley Pointe Nursing Rehab & Care an overall rating of 1 out of 5 stars, including 2/5 for staffing and 1/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Hadley Pointe Nursing Rehab & Care staffed?
Hadley Pointe Nursing Rehab & Care reports 3.15 total nurse hours per resident per day, compared with the Massachusetts average of 3.86.
Has Hadley Pointe Nursing Rehab & Care had inspection problems?
Its most recent CMS inspection cited 27 deficiencies.
How many beds does Hadley Pointe Nursing Rehab & Care have?
Hadley Pointe Nursing Rehab & Care is certified for 154 beds.