Nursing home
Encore at Wilmington
2723 Shipley Road, Wilmington, DE 19810 · Map
For profit - Corporation · 82 certified beds
Encore at Wilmington is a Medicare-certified nursing home in Wilmington, Delaware. CMS rates it 2 out of 5 stars overall (4/5 for staffing, 1/5 for health inspections). Nurse staffing is 3.95 hours per resident per day, below the Delaware average of 4.51. Its most recent inspection on Jul 2, 2024 cited 21 deficiencies.
- 2 fines totaling $32,394In CMS records: 2 total penalties.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Encore at Wilmington compares
This facility vs. the Delaware and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Delaware avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.95 | 4.51 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.90 | 1.03 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.10 | 2.47 | 2.34 | below avg |
| Nursing staff turnover | 50.0% | 41.8% | 46.4% | above avg |
| Deficiencies cited, last inspection | 21.0 | 13.5 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 2 fines totaling $32,394, 2 total penalties.
What inspectors found at Encore at Wilmington
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Jun 6, 2025 · Full report (PDF) - Potential for harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Jun 6, 2025 · Full report (PDF) - Potential for harm
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Jun 6, 2025 · Full report (PDF) - Potential for harm
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies · Jun 6, 2025 · Full report (PDF) - Potential for harm
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Jun 6, 2025 · Full report (PDF)
Show all 12 deficiencies
- Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Jul 2, 2024 · Full report (PDF) - Potential for harm
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies · Jul 2, 2024 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Jul 2, 2024 · Full report (PDF) - Potential for harm
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies · Jul 2, 2024 · Full report (PDF) - Potential for harm
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Nursing and Physician Services Deficiencies · Jul 2, 2024 · Full report (PDF) - Potential for harm
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies · Jul 2, 2024 · Full report (PDF) - Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Jul 2, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 2723 Shipley Road
Wilmington, DE 19810 - CMS certification #
- 085031
- Ownership
- For profit - Corporation
- Certified beds
- 82
- Avg residents/day
- 65.1
- Provider type
- Medicare and Medicaid
- First certified
- 1986-05-07
- Setting
- Urban
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Encore at Wilmington using Google Maps.
Other public records
- Website says Nurse 24 hours a day, transportation, 3 meals a day, pets allowed, couples welcome
Full public records, with dates and sources
Care and services
From the community’s website
What Encore at Wilmington says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Nurse on site: 24 hours a day.
24/7 licensed nursing care for individuals with complex medical needs, chronic conditions, or those recovering from illness or injury.
(page, checked Oct 12, 2026) - Provides transportation.
Scheduled local transportation
(page, checked Oct 12, 2026) - 3 meals a day.
Restaurant-style breakfast, lunch, and dinner served daily, plus snacks
(page, checked Oct 12, 2026) - Pets allowed.
Pet Friendly
(page, checked Oct 12, 2026) - Couples welcome.
Many of our one- and two-bedroom floor plans comfortably accommodate couples.
(page, checked Oct 12, 2026) - Apartment types named: studio, one-bedroom, two-bedroom.
Choose from a variety of thoughtfully designed, studios, one-bedroom, and two-bedroom residences—each offering comfort, style, and the freedom to live life your way.
(page, checked Oct 12, 2026) - Entrance fee: none.
Rental Community with No Buy-In
(page, checked Oct 12, 2026)
Location and nearby care
- Nearest hospital with an emergency room
- St Francis Hospital, Wilmington. 4.9 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Cadia Rehabilitation Silverside, Wilmington. 0.6 miles away, straight line.
- Nearest home health agency office
- Christianacare Homehealth, Wilmington. 1.2 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 1.0 mile away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 19810 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fkc Talleyville, Wilmington, 1.2 miles away, straight line (CMS rating 2 of 5 stars)
Fkc Chadds Ford, Chadds Ford, 2.4 miles away, straight line (CMS rating 2 of 5 stars)
Nemours Children'S Health, Wilmington, 2.6 miles away, straight line - Hospice
- 8 Medicare hospices tell CMS they serve ZIP code 19810.
Bayada Hospice, office in Wilmington, 5.4 miles away, straight line (CMS family survey rating 3 of 5 stars)
Compassionate Care Hospice, office in Newport, 7.8 miles away, straight line (CMS family survey rating 3 of 5 stars)
Delaware Hospice - North Division, office in Newark, 10.5 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Christiana Care Health Services Inc, Wilmington. 1.2 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively low, inland flooding relatively moderate, wildfire very low, tornado relatively low, heat wave relatively moderate, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Delaware Division of Public Health, Office of Food Protection kitchen inspections | Oct 15, 2026 | No kitchen matched |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Encore at Wilmington a good nursing home?
CMS gives Encore at Wilmington an overall rating of 2 out of 5 stars, including 4/5 for staffing and 1/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Encore at Wilmington staffed?
Encore at Wilmington reports 3.95 total nurse hours per resident per day, compared with the Delaware average of 4.51.
Has Encore at Wilmington had inspection problems?
Its most recent CMS inspection cited 21 deficiencies.
How many beds does Encore at Wilmington have?
Encore at Wilmington is certified for 82 beds.