Nursing home
Highland Care Center of Redlands
700 East Highland Avenue, Redlands, CA 92374 · Map
For profit - Limited Liability company · Part of Cambridge Healthcare Services (32 facilities) · 80 certified beds
Highland Care Center of Redlands is a Medicare-certified nursing home in Redlands, California. CMS rates it 3 out of 5 stars overall (2/5 for staffing, 3/5 for health inspections). Nurse staffing is 4.06 hours per resident per day, below the California average of 4.51. Its most recent inspection on Feb 21, 2025 cited 14 deficiencies.
- 1 fine totaling $12,931In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Highland Care Center of Redlands compares
This facility vs. the California and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | California avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.06 | 4.51 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.33 | 0.65 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.48 | 2.64 | 2.34 | below avg |
| Nursing staff turnover | 51.2% | 38.1% | 46.4% | above avg |
| Deficiencies cited, last inspection | 14.0 | 15.4 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 1 fine totaling $12,931, 1 total penalty.
What inspectors found at Highland Care Center of Redlands
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Sep 26, 2025 · Full report (PDF) - Potential for harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Sep 25, 2025 · Full report (PDF) - Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Mar 27, 2025 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Feb 21, 2025 · Full report (PDF) - Potential for harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Feb 21, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Make sure that a working call system is available in each resident's bathroom and bathing area.
Environmental Deficiencies · Feb 21, 2025 · Full report (PDF) - Potential for harm
Keep all essential equipment working safely.
Environmental Deficiencies · Feb 21, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Feb 21, 2025 · Full report (PDF) - Potential for harm
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies · Feb 21, 2025 · Full report (PDF) - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Feb 21, 2025 · Full report (PDF) - Potential for harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Feb 21, 2025 · Full report (PDF) - Potential for harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Feb 21, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 700 East Highland Avenue
Redlands, CA 92374 - CMS certification #
- 055650
- Ownership
- For profit - Limited Liability company
- Certified beds
- 80
- Avg residents/day
- 76.5
- Provider type
- Medicare and Medicaid
- First certified
- 1971-12-31
- Chain
- Cambridge Healthcare Services (32 facilities)
- Setting
- Urban
Part of Cambridge Healthcare Services
Cambridge Healthcare Services operates 32 nursing facilities across the United States. View all Cambridge Healthcare Services facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Highland Care Center of Redlands using Google Maps.
Other public records
- Workplace safety 1 OSHA workplace safety inspection since 2020, 3 violations cited
Full public records, with dates and sources
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- May 21, 2020: fatality or catastrophe inspection, partial (safety). Case closed Jun 14, 2022. 3 violations cited (1 serious, 2 other). Penalties: $34,250 proposed, $7,000 now. OSHA record. OSHA recorded the employer as Ag Redlands, LLC.
Details
- Other than serious: Cited rule 342(A). Penalty $5,000 proposed, $2,500 now. Contested by the employer.
- Serious: Cited rule 5199(C)(5)(C). Penalty $14,625 proposed, $4,500 now. To be fixed by May 14, 2021. Contested by the employer.
- Other than serious: Cited rule 5199(C)(6). Penalty $14,625 proposed, $0 now. To be fixed by Apr 30, 2021. Contested by the employer.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- Redlands Community Hospital, Redlands. 3.0 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Plymouth Village, Redlands. 0.6 miles away, straight line.
- Nearest home health agency office
- Bright Sky Home Health Care Inc, Redlands. 1.0 mile away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- ABC Pharmacy. 1.0 mile away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 92374 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fresenius Kidney Care Redlands, Redlands, 2.9 miles away, straight line (CMS rating 3 of 5 stars)
Davita Redlands Dialysis, Redlands, 3.4 miles away, straight line (CMS rating 3 of 5 stars)
Davita Highland Ranch Dialysis Center, Highland, 5.4 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 123 Medicare hospices tell CMS they serve ZIP code 92374.
Bright Sky Hospice Care Inc, office in Redlands, 1.0 mile away, straight line
Wings Of Hope Hospice, Inc, office in Redlands, 1.8 miles away, straight line
Wgm Hospice Care, office in Redlands, 2.7 miles away, straight line - Nearest geriatric medicine practice
- Future Health Center Inc, Redlands. 2.3 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- Wildfire risk to homes
- In Redlands, CA, risk to homes is greater than 86% of communities in California and 98% of communities nationwide. USDA rates the whole town or city, not this address. (USDA Forest Service, Wildfire Risk to Communities, April 2026)
- FEMA National Risk Index
- Overall: relatively high. By hazard: inland flooding relatively high, wildfire relatively high, tornado very low, heat wave relatively moderate, earthquake very high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | See above |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
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Frequently asked questions
Is Highland Care Center of Redlands a good nursing home?
CMS gives Highland Care Center of Redlands an overall rating of 3 out of 5 stars, including 2/5 for staffing and 3/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Highland Care Center of Redlands staffed?
Highland Care Center of Redlands reports 4.06 total nurse hours per resident per day, compared with the California average of 4.51.
Has Highland Care Center of Redlands had inspection problems?
Its most recent CMS inspection cited 14 deficiencies.
How many beds does Highland Care Center of Redlands have?
Highland Care Center of Redlands is certified for 80 beds.