Assisted Living
Home Is Where the Heart Is
3708 Hiawatha Drive, Unit A &, Lake Havasu City, AZ 86404 · Map
Licensed for 9 residents
Home Is Where the Heart Is is a state-licensed assisted living community in Lake Havasu City, Arizona. It is licensed for 9 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Last inspection: Apr 29, 2025. See the record
License
Active, 9 residents
Assisted Living Home-Directed AL10422H.
Nearest emergency room
3.6 miles
Havasu Regional Medical Center, rated 3 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Home Is Where the Heart Is this community | 9 | Not published | Active | 6 deficiencies, 1 enforcement case | |
| Serenity Assisted Living | 0.8 mi | 10 | Not published | Active | 2 deficiencies, 0 enforcement cases |
| Neighbors Assisted Living North | 1.9 mi | 16 | Not published | Active | 7 deficiencies, 1 enforcement case |
| Gems Assisted Living 3 | 2.5 mi | 8 | Not published | Active | 26 deficiencies, 3 enforcement cases |
| Neighbors Assisted Living South | 2.8 mi | 16 | Not published | Active | 3 deficiencies, 1 enforcement case |
State inspection record6 deficiencies, 1 enforcement case
- Last inspection
- April 29, 2025
- Inspections
- 3, 6 deficiencies cited
- Complaint inspections
- 2, 2 with deficiencies cited
- Enforcement cases
- 1, $500 in civil penalties
- License active since 2017
Enforcement cases
- December 7, 2023: Civil Penalty $500 (complete) case closed (complete)
April 29, 2025: compliance (annual) inspection, 1 deficiency
- Health care institutions; fall prevention and fall recovery; training programs; definition A.R.S. § 36-420.01.A
Based on the record review and interview, the manager failed to ensure that the healthcare institution administered a training program for all staff regarding fall prevention and fall recovery, which included both initial training and continued competency training for two of the three personnel sampled. The deficient practice posed a health and safety risk for residents.
Plan of correction accepted; correction date given by the community: May 27, 2025
June 10, 2024: complaint inspection, 3 deficiencies
- Emergency responders; patient information; hospitals; discharge planning; patient screenings; discharge document A.R.S. § 36-420.04.C
Based on record review and interview, the manager failed to ensure that for three of three residents sampled, a standardized emergency responder patient information form as described in subsection A of this section, was completed and maintained for each resident. The deficient practiced posed a risk as required patient information was not prepared in case of an emergency.
Plan of correction accepted; correction date given by the community: June 11, 2024 - Personal Care Services R9-10-814.B.2.a-c
Based on record review and interview, the manager failed to ensure the facility did not accept or retain a resident who was confined to a bed or chair because of an inability to ambulate even with assistance, unless the facility obtained a written determination from a medical practitioner, upon acceptance or upon the onset of the condition and every six months thereafter, stating the resident's needs could be met by the facility and the resident's needs were within the facility's scope of services, for one of one resident reviewed who was confined to a bed or chair.
Plan of correction accepted; correction date given by the community: June 11, 2024 - R9-10-816.B.3.c R9-10-816.B.3.c
Based on documentation review, record review, and interview, the manager failed to ensure a medication administered to a resident was documented in the resident's medical record for one of three residents sampled. The deficient practice posed a risk of a potential adverse reaction or outcome with an error in administering a resident's medication.
Plan of correction accepted; correction date given by the community: July 2, 2024
April 22, 2024: complaint inspection, 2 deficiencies
- Personnel R9-10-806.C.1.c.viii
Based on record review, documentation review, and interview, the manager failed to ensure a personnel record for each employee included documentation of first aid training, for one of two caregivers sampled. The deficient practice posed a risk if an employee was unable to meet a resident's needs during an emergency.
Plan of correction accepted; correction date given by the community: April 28, 2024 - R9-10-817.A.2 R9-10-817.A.2
Based on observation, documentation review, and interview, the manager failed to ensure meals provided by the assisted living facility were served according to posted menus. The deficient practice posed a risk if the source of a potential food borne illness could not be identified.
Plan of correction accepted; correction date given by the community: April 28, 2024
Read the full record on AZ Care Check →
ADHS writes a Statement of Deficiencies after each inspection that finds a rule was not met. The community then files a plan of correction, which ADHS accepts or rejects. ADHS investigates complaints on site. A complaint inspection that ends with “No deficiencies were found” did not find a rule violation; deficiencies cited on a complaint inspection are listed with that inspection. AZ Care Check does not list complaints that did not lead to an on-site inspection. Enforcement cases are actions ADHS takes after an inspection, such as a civil money penalty, a provisional license or a license revocation, with their status. This community is licensed for 9 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Arizona Department of Health Services, Licensing Services, AZ Care Check, data as of October 15, 2026, showing all records on AZ Care Check (back to September 5, 2023). Always visit in person and ask the community about anything listed here.
License and ownershipActive license
- License type
- Assisted Living Home-Directed
- License number
- AL10422H
- License status
- Active
- Licensed capacity
- 9
- County
- Mohave County
Source: Arizona state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsHow Medicaid pays for care in Arizona, and other programs
How Medicaid pays for care in Arizona
- Arizona Long Term Care System (ALTCS). Yes. Arizona's Medicaid long-term care program, ALTCS, is for people who need nursing facility level of care. Members do not have to live in a nursing home, and many live in an assisted living facility and get needed services there. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 3.6 mi, nursing home 2.0 mi, pharmacy 4.1 mi
- Nearest hospital with an emergency room
- Havasu Regional Medical Center, Lake Havasu City. 3.6 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Haven of Lake Havasu, Lake Havasu City. 2.0 miles away, straight line.
- Nearest home health agency office
- Havasu Regional Medical Center Home Health, Lake Havasu City. 3.0 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 4.1 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 86404 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- 032544 Lake Havasu Dialysis (Fmc), Lake Havasu City, 3.1 miles away, straight line (CMS rating 4 of 5 stars)
- Hospice
- 10 Medicare hospices tell CMS they serve ZIP code 86404.
Acacia Hospice Care Of Lake Havasu Inc, office in Lake Havasu City, 3.4 miles away, straight line
Beacon Of Hope Hospice, office in Lake Havasu, 3.8 miles away, straight line
Hospice Of Havasu, Inc., office in Lake Havasu City, 4.3 miles away, straight line (CMS family survey rating 5 of 5 stars) - Nearest geriatric medicine practice
- Peter Tran, DO, Henderson. 113.1 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: inland flooding relatively low, wildfire relatively low, tornado very low, heat wave relatively high, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in April 2025. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- Who is here at night? Are they awake, or asleep and on call?
- Who covers when the owner is sick, on vacation, or away for the day? Can we meet them?
- Is it one flat rate, or does it rise with care needs?
- Can you help someone who needs two people to move, or a mechanical lift?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
What we checked11 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Arizona Department of Health Services, Licensing Services inspection records | Oct 15, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here relatively low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
Common questionsAnswers to 4 questions families ask
What type of care does Home Is Where the Heart Is provide?
Home Is Where the Heart Is is licensed by the state of Arizona for assisted living in Lake Havasu City, Arizona. Its licensed capacity is 9 residents.
Does Lilisity rate Home Is Where the Heart Is?
No. We publish state licensing details for Home Is Where the Heart Is but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Home Is Where the Heart Is cost?
Assisted Living in Arizona typically starts at $3,450 to $5,250 a month. Based on 88 communities that publish prices. These are area figures, not this community's price. Home Is Where the Heart Is does not publish its prices.
How do I contact Home Is Where the Heart Is?
Visit Home Is Where the Heart Is at 3708 Hiawatha Drive, Unit A &, Lake Havasu City, AZ 86404.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid