Nursing home
Oakwood Health Services
2512 New Pine Dr, Altoona, WI 54720 · Map
For profit - Corporation · Part of North Shore Healthcare (58 facilities) · 80 certified beds
Oakwood Health Services is a Medicare-certified nursing home in Altoona, Wisconsin. CMS rates it 2 out of 5 stars overall (3/5 for staffing, 2/5 for health inspections). Nurse staffing is 3.71 hours per resident per day, below the Wisconsin average of 4.20. Its most recent inspection on Dec 18, 2024 cited 5 deficiencies.
- 2 fines totaling $36,552In CMS records: 2 total penalties.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Oakwood Health Services compares
This facility vs. the Wisconsin and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Wisconsin avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.71 | 4.20 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 1.13 | 0.97 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 2.17 | 2.59 | 2.34 | below avg |
| Nursing staff turnover | 46.7% | 47.7% | 46.4% | below avg |
| Deficiencies cited, last inspection | 5.0 | 9.8 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the March 11, 2026 inspection was corrected by April 10, 2026
Penalties in CMS records: 2 fines totaling $36,552, 2 total penalties.
What inspectors found at Oakwood Health Services
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · Mar 11, 2026 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Mar 11, 2026 · Full report (PDF) - Potential for harm
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies · Mar 11, 2026 · Full report (PDF) - Potential for harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Mar 11, 2026 · Full report (PDF) - Potential for harm
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies · Mar 11, 2026 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Mar 11, 2026 · Full report (PDF) - Potential for harm
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Mar 11, 2026 · Full report (PDF) - Potential for harm
Give residents a notice of rights, rules, services and charges.
Resident Rights Deficiencies · Mar 11, 2026 · Full report (PDF) - Potential for harm
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies · Mar 11, 2026 · Full report (PDF) - Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Jun 3, 2025 · Full report (PDF) - Immediate jeopardy
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Feb 20, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Dec 18, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 2512 New Pine Dr
Altoona, WI 54720 - CMS certification #
- 525454
- Ownership
- For profit - Corporation
- Certified beds
- 80
- Avg residents/day
- 46.8
- Provider type
- Medicare and Medicaid
- First certified
- 1990-01-01
- Chain
- North Shore Healthcare (58 facilities)
- Setting
- Urban
Part of North Shore Healthcare
North Shore Healthcare operates 58 nursing facilities across the United States. View all North Shore Healthcare facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Oakwood Health Services using Google Maps.
Other public records
- Staff pay 1 federal wage case with violations found, since 2015
Full public records, with dates and sources
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
- Findings for Jul 1, 2015 to Mar 13, 2016. Violations found: Family and medical leave. Employer as DOL recorded it: Oakwood Villa (FMG New Pine Drive Wisconsin LLC). Case 1786204.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
Location and nearby care
- Nearest hospital with an emergency room
- Marshfield Medical Center - Eau Claire, Eau Claire. 3.5 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Grace Lutheran Communities - River Pines, Altoona. 0.1 miles away, straight line.
- Nearest home health agency office
- Mayo Clinic Health System In Eau Claire, Eau Claire. 1.9 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 1.1 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 54720 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Mayo Clinic Dialysis - London Road, Eau Claire, 2.3 miles away, straight line (CMS rating 3 of 5 stars)
Davita Lake Hallie Dialysis, Lake Hallie, 3.9 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 7 Medicare hospices tell CMS they serve ZIP code 54720.
Heartland Hospice Eau Claire, office in Eau Claire, 1.8 miles away, straight line (CMS family survey rating 3 of 5 stars)
Interim Healthcare Hospice Of Western Wisconsin, office in Eau Claire, 2.6 miles away, straight line (CMS family survey rating 3 of 5 stars)
Lily Home And Hospice, office in Eau Claire, 2.6 miles away, straight line - Nearest geriatric medicine practice
- Oakleaf Clinics Inc, Eau Claire. 2.2 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: inland flooding relatively low, wildfire very low, tornado relatively moderate, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
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Frequently asked questions
Is Oakwood Health Services a good nursing home?
CMS gives Oakwood Health Services an overall rating of 2 out of 5 stars, including 3/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Oakwood Health Services staffed?
Oakwood Health Services reports 3.71 total nurse hours per resident per day, compared with the Wisconsin average of 4.20.
Has Oakwood Health Services had inspection problems?
Its most recent CMS inspection cited 5 deficiencies.
How many beds does Oakwood Health Services have?
Oakwood Health Services is certified for 80 beds.