Nursing home · Top rated by CMS
Dove Healthcare - South Eau Claire
3656 Mall Drive, Eau Claire, WI 54701 · Map
For profit - Limited Liability company · Part of Dove Healthcare (11 facilities) · 50 certified beds
Dove Healthcare - South Eau Claire is a Medicare-certified nursing home in Eau Claire, Wisconsin. CMS rates it 5 out of 5 stars overall (5/5 for staffing, 4/5 for health inspections). Nurse staffing is 5.36 hours per resident per day, above the Wisconsin average of 4.20. Its most recent inspection on Apr 17, 2025 cited 1 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Dove Healthcare - South Eau Claire compares
This facility vs. the Wisconsin and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Wisconsin avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 5.36 | 4.20 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 1.88 | 0.97 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 3.08 | 2.59 | 2.34 | above avg |
| Nursing staff turnover | 53.1% | 47.7% | 46.4% | above avg |
| Deficiencies cited, last inspection | 1.0 | 9.8 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the April 17, 2025 inspection was corrected by May 14, 2025
What inspectors found at Dove Healthcare - South Eau Claire
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Actual harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Apr 17, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Mar 14, 2024 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Jan 26, 2023
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 3656 Mall Drive
Eau Claire, WI 54701 - CMS certification #
- 525701
- Ownership
- For profit - Limited Liability company
- Certified beds
- 50
- Avg residents/day
- 45.7
- Provider type
- Medicare and Medicaid
- First certified
- 2009-10-30
- Chain
- Dove Healthcare (11 facilities)
- Setting
- Urban
Part of Dove Healthcare
Dove Healthcare operates 11 nursing facilities across the United States. View all Dove Healthcare facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Dove Healthcare - South Eau Claire using Google Maps.
Other public records
- Website says Nurse 24 hours a day, works with hospice, transportation, 3 meals a day
Full public records, with dates and sources
Care and services
From the community’s website
What Dove Healthcare - South Eau Claire says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Nurse on site: 24 hours a day.
Receive quality care by licensed nurses 24 hours a day.
(page, checked Oct 15, 2026) - Offers hospice care on site or works with hospice providers.
We also have partnerships with area hospice agencies for those that desire this additional support service.
(page, checked Oct 15, 2026) - Provides transportation.
Health Information and Transportation Director, 2006
(page, checked Oct 15, 2026) - 3 meals a day.
Three nutritious meals daily with snacks and beverages available 24-hours a day
(page, checked Oct 15, 2026)
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
DOL also concluded 1 case here with no violations found, most recently for a period ending Jun 30, 2025.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
Location and nearby care
- Nearest hospital with an emergency room
- Marshfield Medical Center - Eau Claire, Eau Claire. 3.0 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Oakwood Health Services, Altoona. 2.0 miles away, straight line.
- Nearest home health agency office
- Mayo Clinic Health System In Eau Claire, Eau Claire. 2.8 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 1.5 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 54701 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Mayo Clinic Dialysis - London Road, Eau Claire, 0.3 miles away, straight line (CMS rating 3 of 5 stars)
Davita Lake Hallie Dialysis, Lake Hallie, 5.9 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 11 Medicare hospices tell CMS they serve ZIP code 54701.
Interim Healthcare Hospice Of Western Wisconsin, office in Eau Claire, 0.6 miles away, straight line (CMS family survey rating 3 of 5 stars)
Lily Home And Hospice, office in Eau Claire, 0.6 miles away, straight line
Heartland Hospice Eau Claire, office in Eau Claire, 0.7 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Oakleaf Clinics Inc, Eau Claire. 0.8 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively high. By hazard: inland flooding relatively high, wildfire very low, tornado relatively high, heat wave relatively moderate, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
Looking for assisted living or memory care instead?
Frequently asked questions
Is Dove Healthcare - South Eau Claire a good nursing home?
CMS gives Dove Healthcare - South Eau Claire an overall rating of 5 out of 5 stars, including 5/5 for staffing and 4/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Dove Healthcare - South Eau Claire staffed?
Dove Healthcare - South Eau Claire reports 5.36 total nurse hours per resident per day, compared with the Wisconsin average of 4.20.
Has Dove Healthcare - South Eau Claire had inspection problems?
Its most recent CMS inspection cited 1 deficiencies.
How many beds does Dove Healthcare - South Eau Claire have?
Dove Healthcare - South Eau Claire is certified for 50 beds.