Nursing home · Top rated by CMS
The Neighbors - West Neighborhood
651 Howison Circle, Menomonie, WI 54751 · Map
Government - County · 46 certified beds
The Neighbors - West Neighborhood is a Medicare-certified nursing home in Menomonie, Wisconsin. CMS rates it 5 out of 5 stars overall (5/5 for staffing, 4/5 for health inspections). Nurse staffing is 4.46 hours per resident per day, above the Wisconsin average of 4.20. Its most recent inspection on Jan 8, 2025 cited 2 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How The Neighbors - West Neighborhood compares
This facility vs. the Wisconsin and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Wisconsin avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.46 | 4.20 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 1.22 | 0.97 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 3.20 | 2.59 | 2.34 | above avg |
| Nursing staff turnover | 44.4% | 47.7% | 46.4% | below avg |
| Deficiencies cited, last inspection | 2.0 | 9.8 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the March 19, 2026 inspection was corrected by April 18, 2026
What inspectors found at The Neighbors - West Neighborhood
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Mar 19, 2026 · Full report (PDF) - Potential for harm
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies · Mar 19, 2026 · Full report (PDF) - Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Mar 19, 2026 · Full report (PDF) - Potential for harm
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Mar 19, 2026 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Jan 8, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Jan 8, 2025 · Full report (PDF) - Actual harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Dec 13, 2023 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Dec 13, 2023 · Full report (PDF) - Potential for harm
Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.
Nutrition and Dietary Deficiencies · Dec 13, 2023 · Full report (PDF) - Potential for harm
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies · Dec 13, 2023 · Full report (PDF) - Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Dec 13, 2023 · Full report (PDF) - Potential for harm
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Dec 13, 2023 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 651 Howison Circle
Menomonie, WI 54751 - CMS certification #
- 525714
- Ownership
- Government - County
- Certified beds
- 46
- Avg residents/day
- 42.8
- Provider type
- Medicare and Medicaid
- First certified
- 2013-09-27
- Setting
- Rural
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around The Neighbors - West Neighborhood using Google Maps.
Other public records
- Website says Works with hospice
Full public records, with dates and sources
Care and services
From the community’s website
What The Neighbors - West Neighborhood says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers hospice care on site or works with hospice providers.
Yes, we currently are in contract with multiple hospice providers.
(page, checked Oct 12, 2026) - Apartment types named: private room.
Our beautiful, new facilities, opened in October of 2013 have all private rooms, large windows (some will have two windows), private bathrooms with showers in small (14-16 room) houses with a large kitchen, dining room, living room, front porch and where residents maintain control of their daily lives.
(page, checked Oct 12, 2026)
Location and nearby care
- Nearest hospital with an emergency room
- Mayo Clinic Health System-Red Cedar Inc, Menomonie. 0.7 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Neighbors - East Neighborhood (the), Menomonie. 0.0 miles away, straight line.
- Nearest home health agency office
- Aurora Community Health, Menomonie. 0.4 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- The Medicine Shoppe. 0.8 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 54751 as micropolitan (micropolitan core).
- Dialysis within 15 miles
- Mayo Clinic Dialysis - Menomonie, Menomonie, 0.9 miles away, straight line (CMS rating 3 of 5 stars)
- Hospice
- 15 Medicare hospices tell CMS they serve ZIP code 54751.
St Croix Hospice Eau Claire, office in Eau Claire, 19.1 miles away, straight line (CMS family survey rating 4 of 5 stars)
Moments Hospice Of Eau Claire, office in Eau Claire, 20.6 miles away, straight line (CMS family survey rating 2 of 5 stars)
Interim Healthcare Hospice Of Western Wisconsin, office in Eau Claire, 22.6 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Oakleaf Clinics Inc, Eau Claire. 23.1 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively high. By hazard: inland flooding relatively moderate, wildfire very low, tornado very high, heat wave relatively moderate, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is The Neighbors - West Neighborhood a good nursing home?
CMS gives The Neighbors - West Neighborhood an overall rating of 5 out of 5 stars, including 5/5 for staffing and 4/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is The Neighbors - West Neighborhood staffed?
The Neighbors - West Neighborhood reports 4.46 total nurse hours per resident per day, compared with the Wisconsin average of 4.20.
Has The Neighbors - West Neighborhood had inspection problems?
Its most recent CMS inspection cited 2 deficiencies.
How many beds does The Neighbors - West Neighborhood have?
The Neighbors - West Neighborhood is certified for 46 beds.