Nursing home · Top rated by CMS
Westminster-Canterbury of Richmond
1600 Westbrook Ave, Richmond, VA 23227 · Map
Non profit - Corporation · 158 certified beds
Westminster-Canterbury of Richmond is a Medicare-certified nursing home in Richmond, Virginia. CMS rates it 5 out of 5 stars overall (5/5 for staffing, 4/5 for health inspections). Nurse staffing is 4.66 hours per resident per day, above the Virginia average of 3.81. Its most recent inspection on Jun 12, 2024 cited 4 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Westminster-Canterbury of Richmond compares
This facility vs. the Virginia and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Virginia avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.66 | 3.81 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 1.18 | 0.69 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 2.64 | 2.12 | 2.34 | above avg |
| Nursing staff turnover | 46.4% | 48.4% | 46.4% | below avg |
| Deficiencies cited, last inspection | 4.0 | 14.5 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the October 30, 2024 inspection was corrected by December 8, 2024
What inspectors found at Westminster-Canterbury of Richmond
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Oct 30, 2024 · Full report (PDF) - Potential for harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Oct 30, 2024 · Full report (PDF) - Potential for harm
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies · Jun 12, 2024 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Jun 12, 2024 · Full report (PDF) - Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Jun 12, 2024 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies · Jun 12, 2024 · Full report (PDF) - Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · May 25, 2023 - Potential for harm
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies · May 25, 2023 - Minimal
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies · May 25, 2023 - Minimal
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies · May 25, 2023 - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Mar 25, 2021 - Potential for harm
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies · Mar 25, 2021
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 1600 Westbrook Ave
Richmond, VA 23227 - CMS certification #
- 495096
- Ownership
- Non profit - Corporation
- Certified beds
- 158
- Avg residents/day
- 133.4
- Provider type
- Medicare and Medicaid
- First certified
- 1975-10-01
- Setting
- Urban
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Westminster-Canterbury of Richmond using Google Maps.
Other public records
- Programs Medicare-certified hospice at this address; Medicare-certified home health agency at this address
- Website says Nurse 24 hours a day, transportation, pets allowed
- Workplace safety 1 OSHA workplace safety inspection since 2019, 1 violation cited
Full public records, with dates and sources
Care and services
From the community’s website
What Westminster-Canterbury of Richmond says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Nurse on site: 24 hours a day.
With 24/7 access to RNs, LPNs and Certified Nursing Assistants, residents get attentive care, supervised by our Medical Director.
(page, checked Oct 15, 2026) - Provides transportation.
Life at Westminster Canterbury Richmond will provide you conveniences such as chef-prepared meals, a wide range of social, recreational and spiritual activities and events, housekeeping services, scheduled transportation and outings, facilities and grounds care, emergency call service and much more.
(page, checked Oct 15, 2026) - Pets allowed.
Pets are allowed in certain areas of living.
(page, checked Oct 15, 2026) - Apartment types named: two-bedroom.
The Village Apartments are larger, offering three different two-bedroom plans that put you only a short stroll from our new clubhouse and Cochrane Pond.
(page, checked Oct 15, 2026)
Medicare agencies at this address
- Medicare-certified hospice at this address. Medicare-certified hospice WESTMINSTER CANTERBURY RICHMOND AT HOME LLC (Medicare CCN 491633) lists this same street address. Ownership type: Non-Profit. Medicare certified since 06/19/2019. (CMS Hospice - General Information, as of Aug 19, 2026)
- Medicare-certified home health agency at this address. Medicare-certified home health agency WESTMINSTER CANTERBURY CORPORATION (Medicare CCN 497755) lists this same street address. Ownership type: NON-PROFIT. Medicare certified since 05/30/2018. (CMS Home Health Care Agencies, as of May 27, 2026)
A shared street address is a fact about location. CMS does not say whether the agency is run by the community.
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Mar 19, 2019: referral inspection, partial (safety). Case closed Jun 19, 2019. 1 violation cited (1 other). Penalties: $0 proposed, $0 now. OSHA record. OSHA recorded the employer as Westminster Canterbury Corporation.
Details
- Other than serious: Bloodborne pathogens (needles, blood and body fluids) (1910.1030(d)(3)(iii)). Penalty $0 proposed, $0 now. To be fixed by Jun 20, 2019.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- Bon Secours St Marys Hospital, Richmond. 3.1 miles away, straight line. CMS overall hospital rating: 5 of 5 stars.
- Nearest Medicare nursing home
- Rosedale Health & Rehabilitation, Richmond. 0.8 miles away, straight line.
- Nearest home health agency office
- Westminster Canterbury Corporation, Richmond. 0.0 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.6 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 23227 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Henrico County Dialysis, Richmond, 0.6 miles away, straight line (CMS rating 3 of 5 stars)
Raceway Dialysis Center, Richmond, 2.0 miles away, straight line (CMS rating 2 of 5 stars)
Rai - West Leigh-Richmond, Richmond, 2.3 miles away, straight line (CMS rating 1 of 5 stars) - Hospice
- 23 Medicare hospices tell CMS they serve ZIP code 23227.
Westminster Canterbury Richmond At Home LLC, office in Richmond, 0.0 miles away, straight line
Serenity First LLC, office in Richmond, 2.4 miles away, straight line
Vcu Health Hospice At Home By Bayada, office in Richmond, 3.2 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Mcv Associated Physicians, Richmond. 1.3 miles away, straight line. 3 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively low, inland flooding relatively moderate, wildfire very low, tornado relatively low, heat wave relatively moderate, earthquake relatively moderate. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | See above |
| CMS Home Health Care Agencies | May 27, 2026 | See above |
| The community’s own website | See above |
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Frequently asked questions
Is Westminster-Canterbury of Richmond a good nursing home?
CMS gives Westminster-Canterbury of Richmond an overall rating of 5 out of 5 stars, including 5/5 for staffing and 4/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Westminster-Canterbury of Richmond staffed?
Westminster-Canterbury of Richmond reports 4.66 total nurse hours per resident per day, compared with the Virginia average of 3.81.
Has Westminster-Canterbury of Richmond had inspection problems?
Its most recent CMS inspection cited 4 deficiencies.
How many beds does Westminster-Canterbury of Richmond have?
Westminster-Canterbury of Richmond is certified for 158 beds.