Nursing home
Our Lady of Hope Health Center
13700 North Gayton Road, Richmond, VA 23233 · Map
Non profit - Church related · 75 certified beds
Our Lady of Hope Health Center is a Medicare-certified nursing home in Richmond, Virginia. CMS rates it 4 out of 5 stars overall (3/5 for staffing, 4/5 for health inspections). Nurse staffing is 4.36 hours per resident per day, above the Virginia average of 3.81. Its most recent inspection on May 3, 2023 cited 5 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Our Lady of Hope Health Center compares
This facility vs. the Virginia and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Virginia avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.36 | 3.81 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.68 | 0.69 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.40 | 2.12 | 2.34 | above avg |
| Nursing staff turnover | 73.8% | 48.4% | 46.4% | above avg |
| Deficiencies cited, last inspection | 5.0 | 14.5 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
What inspectors found at Our Lady of Hope Health Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Dec 6, 2024 · Full report (PDF) - Potential for harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Dec 6, 2024 · Full report (PDF) - Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Dec 6, 2024 · Full report (PDF) - Potential for harm
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Nursing and Physician Services Deficiencies · Sep 27, 2023 - Potential for harm
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Sep 27, 2023
Show all 12 deficiencies
- Potential for harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Sep 27, 2023 - Potential for harm
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Sep 27, 2023 - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · May 3, 2023 - Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · May 3, 2023 - Potential for harm
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · May 3, 2023 - Potential for harm
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies · May 3, 2023 - Potential for harm
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies · May 3, 2023
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 13700 North Gayton Road
Richmond, VA 23233 - CMS certification #
- 495311
- Ownership
- Non profit - Church related
- Certified beds
- 75
- Avg residents/day
- 70.2
- Provider type
- Medicare and Medicaid
- First certified
- 1996-08-01
- Setting
- Urban
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Our Lady of Hope Health Center using Google Maps.
Other public records
- Website says 3 meals a day
Full public records, with dates and sources
Care and services
From the community’s website
What Our Lady of Hope Health Center says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- 3 meals a day.
Restaurant-style dining for three meals a day is an opportunity to socialize with friends and neighbors in each of the dining rooms at Our Lady of Hope.
(page, checked Oct 15, 2026) - Apartment types named: private room.
, you’ll find that our fully-furnished, private rooms are the perfect fit!
(page, checked Oct 15, 2026) - Entrance fee: none.
With no buy-in and reasonable market-rate monthly payments, customized care, and other à la carte services from which to choose, you will be able to preserve your nest egg for the future.
(page, checked Oct 15, 2026)
Location and nearby care
- Nearest hospital with an emergency room
- Henrico Doctors' Hospital, Richmond. 6.4 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Shalom Gardens Health & Rehabilitation, Richmond. 2.4 miles away, straight line.
- Nearest home health agency office
- Enhabit Home Health (Richmond), Richmond. 5.9 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- RX3 Compounding Pharmacy. 0.6 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 23233 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Nova Dialysis Canterbury, Richmond, 4.2 miles away, straight line (has a shift starting after 5 pm)
Davita Three Chopt Dialysis, Richmond, 5.5 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars)
Forest Park Dialysis Center, Richmond, 6.0 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 21 Medicare hospices tell CMS they serve ZIP code 23233.
Amedisys Hospice Of Richmond, office in Glen Allen, 3.4 miles away, straight line (CMS family survey rating 3 of 5 stars)
Bridge Hospice, office in Glen Allen, 3.5 miles away, straight line (CMS family survey rating 4 of 5 stars)
Suncrest Hospice Richmond, office in Richmond, 6.6 miles away, straight line (CMS family survey rating 4 of 5 stars) - Nearest geriatric medicine practice
- Curana Health Of Virginia LLC, Glen Allen. 3.5 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: hurricane relatively low, inland flooding very low, wildfire very low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Our Lady of Hope Health Center a good nursing home?
CMS gives Our Lady of Hope Health Center an overall rating of 4 out of 5 stars, including 3/5 for staffing and 4/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Our Lady of Hope Health Center staffed?
Our Lady of Hope Health Center reports 4.36 total nurse hours per resident per day, compared with the Virginia average of 3.81.
Has Our Lady of Hope Health Center had inspection problems?
Its most recent CMS inspection cited 5 deficiencies.
How many beds does Our Lady of Hope Health Center have?
Our Lady of Hope Health Center is certified for 75 beds.