Nursing home
Norfolk Health Care Center
901 East Princess Anne Road, Norfolk, VA 23504 · Map
For profit - Corporation · Part of Lifeworks Rehab (59 facilities) · 180 certified beds
Norfolk Health Care Center is a Medicare-certified nursing home in Norfolk, Virginia. CMS rates it 1 out of 5 stars overall (1/5 for staffing, 2/5 for health inspections). Nurse staffing is 2.94 hours per resident per day, below the Virginia average of 3.81. Its most recent inspection on Jul 15, 2021 cited 23 deficiencies.
- 1 fine totaling $157,300In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Norfolk Health Care Center compares
This facility vs. the Virginia and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Virginia avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 2.94 | 3.81 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.44 | 0.69 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 1.59 | 2.12 | 2.34 | below avg |
| Nursing staff turnover | 64.6% | 48.4% | 46.4% | above avg |
| Deficiencies cited, last inspection | 23.0 | 14.5 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the March 12, 2026 inspection was corrected by April 6, 2026
Penalties in CMS records: 1 fine totaling $157,300, 1 total penalty.
What inspectors found at Norfolk Health Care Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies · Mar 12, 2026 · Full report (PDF) - Potential for harm
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Mar 12, 2026 · Full report (PDF) - Potential for harm
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies · Jan 14, 2026 · Full report (PDF) - Potential for harm
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies · Jan 14, 2026 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Jan 14, 2026 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Nutrition and Dietary Deficiencies · Jan 14, 2026 · Full report (PDF) - Potential for harm
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies · Jan 14, 2026 · Full report (PDF) - Immediate jeopardy
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies · Sep 24, 2025 · Full report (PDF) - Potential for harm
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Nutrition and Dietary Deficiencies · Sep 24, 2025 · Full report (PDF) - Potential for harm
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies · Sep 24, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Sep 24, 2025 · Full report (PDF) - Potential for harm
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies · Sep 24, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 901 East Princess Anne Road
Norfolk, VA 23504 - CMS certification #
- 495210
- Ownership
- For profit - Corporation
- Certified beds
- 180
- Avg residents/day
- 172.1
- Provider type
- Medicare and Medicaid
- First certified
- 1990-05-04
- Chain
- Lifeworks Rehab (59 facilities)
- Setting
- Urban
Part of Lifeworks Rehab
Lifeworks Rehab operates 59 nursing facilities across the United States. View all Lifeworks Rehab facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Norfolk Health Care Center using Google Maps.
Other public records
- Emergency In hurricane evacuation Zone B
Full public records, with dates and sources
Care and services
From the community’s website
What Norfolk Health Care Center says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Apartment types named: companion suite.
Whether staying in a private or a shared room, each is equipped with an ensuite bathroom with an easily accessible shower or tub.
(page, checked Oct 15, 2026)
Location and nearby care
- Nearest hospital with an emergency room
- Sentara Norfolk General Hospital, Norfolk. 1.7 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Harbor's Edge, Norfolk. 1.0 mile away, straight line.
- Nearest home health agency office
- Edmarc Hospice For Children, Portsmouth. 2.1 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Rite Aid. 1.3 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 23504 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Bma - Greater Norfolk, Norfolk, 1.3 miles away, straight line (has a shift starting after 5 pm; CMS rating 2 of 5 stars)
Davita Midtowne Norfolk Dialysis, Norfolk, 1.3 miles away, straight line (CMS rating 2 of 5 stars)
Childrens Hospital Of Kings Daughters, Norfolk, 1.6 miles away, straight line - Hospice
- 21 Medicare hospices tell CMS they serve ZIP code 23504.
Freda H Gordon Hospice, office in Virginia Beach, 4.7 miles away, straight line
Wings Over Virginia LLC, office in Norfolk, 4.8 miles away, straight line (CMS family survey rating 3 of 5 stars)
Amedisys Hospice Care, office in Chesapeake, 5.2 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Evms Academic Physicians And Surgeons Health Services Foundation, Norfolk. 1.6 miles away, straight line. 4 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Hurricane evacuation zone
- Zone B on the Virginia hurricane evacuation zones (2020). (Virginia Department of Emergency Management, map updated Sep 30, 2025)
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: hurricane relatively moderate, inland flooding very low, coastal flooding relatively low, wildfire very low, tornado relatively low, heat wave relatively moderate, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | See above | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Norfolk Health Care Center a good nursing home?
CMS gives Norfolk Health Care Center an overall rating of 1 out of 5 stars, including 1/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Norfolk Health Care Center staffed?
Norfolk Health Care Center reports 2.94 total nurse hours per resident per day, compared with the Virginia average of 3.81.
Has Norfolk Health Care Center had inspection problems?
Its most recent CMS inspection cited 23 deficiencies.
How many beds does Norfolk Health Care Center have?
Norfolk Health Care Center is certified for 180 beds.