Nursing home
Waterside Health & Rehab Center
249 South Newtown Rd, Norfolk, VA 23502 · Map
For profit - Corporation · Part of Saber Healthcare Group (126 facilities) · 197 certified beds
Waterside Health & Rehab Center is a Medicare-certified nursing home in Norfolk, Virginia. CMS rates it 3 out of 5 stars overall (3/5 for staffing, 3/5 for health inspections). Nurse staffing is 4.21 hours per resident per day, above the Virginia average of 3.81. Its most recent inspection on Jun 23, 2023 cited 12 deficiencies.
- 1 fine totaling $8,375In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Waterside Health & Rehab Center compares
This facility vs. the Virginia and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Virginia avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.21 | 3.81 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.96 | 0.69 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 2.24 | 2.12 | 2.34 | above avg |
| Nursing staff turnover | 34.2% | 48.4% | 46.4% | below avg |
| Deficiencies cited, last inspection | 12.0 | 14.5 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 1 fine totaling $8,375, 1 total penalty.
What inspectors found at Waterside Health & Rehab Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Nov 29, 2023 · Full report (PDF) - Potential for harm
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jun 23, 2023 - Potential for harm
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies · Jun 23, 2023 - Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Jun 23, 2023 - Potential for harm
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Environmental Deficiencies · Jun 23, 2023
Show all 12 deficiencies
- Potential for harm
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Quality of Life and Care Deficiencies · Jun 23, 2023 - Potential for harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Jun 23, 2023 - Potential for harm
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies · Jun 23, 2023 - Potential for harm
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Jun 23, 2023 - Potential for harm
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies · Jun 23, 2023 - Potential for harm
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies · Jun 23, 2023 - Potential for harm
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies · Jun 23, 2023
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 249 South Newtown Rd
Norfolk, VA 23502 - CMS certification #
- 495173
- Ownership
- For profit - Corporation
- Certified beds
- 197
- Avg residents/day
- 113.6
- Provider type
- Medicare and Medicaid
- First certified
- 1987-12-05
- Chain
- Saber Healthcare Group (126 facilities)
- Setting
- Urban
Part of Saber Healthcare Group
Saber Healthcare Group operates 126 nursing facilities across the United States. View all Saber Healthcare Group facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Waterside Health & Rehab Center using Google Maps.
Other public records
- Website says Respite stays, nurse 24 hours a day
- Emergency In hurricane evacuation Zone B; in FEMA's high-risk flood area (Zone AE)
Full public records, with dates and sources
Care and services
From the community’s website
What Waterside Health & Rehab Center says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
Location and nearby care
- Nearest hospital with an emergency room
- Sentara Norfolk General Hospital, Norfolk. 6.4 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Autumn Care of Norfolk, Norfolk. 1.6 miles away, straight line.
- Nearest home health agency office
- Amedisys Home Health Care, Norfolk. 0.8 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Pharmacy. 1.3 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 23502 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Dialyze Direct Va, Norfolk, 0.0 miles away, straight line
Kempsville Dialysis Center, Norfolk, 0.9 miles away, straight line (CMS rating 3 of 5 stars)
Davita Leigh Dialysis Center, Norfolk, 0.9 miles away, straight line (CMS rating 4 of 5 stars) - Hospice
- 25 Medicare hospices tell CMS they serve ZIP code 23502.
Wings Over Virginia LLC, office in Norfolk, 0.8 miles away, straight line (CMS family survey rating 3 of 5 stars)
Gentiva, office in Virginia Beach, 1.0 mile away, straight line (CMS family survey rating 3 of 5 stars)
Promedica Hospice (Virginia Beach), office in Virginia Beach, 2.1 miles away, straight line - Nearest geriatric medicine practice
- Legacy Care Aco LLC, Virginia Beach. 2.8 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Hurricane evacuation zone
- Zone B on the Virginia hurricane evacuation zones (2020). (Virginia Department of Emergency Management, map updated Sep 30, 2025)
- Flood zone
- Zone AE: 1% annual chance flood area (high risk); base flood elevation set. This is inside FEMA's Special Flood Hazard Area, where flood insurance is required for federally backed mortgages. Base flood elevation 8 Feet NAVD88. (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: hurricane relatively low, inland flooding very low, coastal flooding relatively low, wildfire very low, tornado relatively low, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | See above | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Waterside Health & Rehab Center a good nursing home?
CMS gives Waterside Health & Rehab Center an overall rating of 3 out of 5 stars, including 3/5 for staffing and 3/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Waterside Health & Rehab Center staffed?
Waterside Health & Rehab Center reports 4.21 total nurse hours per resident per day, compared with the Virginia average of 3.81.
Has Waterside Health & Rehab Center had inspection problems?
Its most recent CMS inspection cited 12 deficiencies.
How many beds does Waterside Health & Rehab Center have?
Waterside Health & Rehab Center is certified for 197 beds.