Hilliard Care

License

One-year license, expires August 18, 2027

Last inspection

July 30, 2026

Inspections since February 10, 2026

4

Violations cited

13 in 2 inspections (and 1 more inspections with violations; see the state’s site)

Complaint inspections

0

Investigations of incidents the facility reported to VDSS

• July 30, 2026: Allegations about resident care and staffing. The evidence gathered during the investigation supported the self-report of non-compliance with standard(s) or law, and violation(s) were issued. 5 violations cited.

Most recent violations, in the state’s words

• July 22, 2026 (renewal inspection): 8 violations
  • Licenses required; issuance, expiration, and renewal; maximum number of residents, participants or children; posting of licenses: Based on an interview with staff the facility did not ensure that it shall have and maintain an automated external defibrillator (AED), as defined in § 32.1-111.1, and shall have staff trained to use such automated external defibrillator. 63.2-(17)-1701-B
  • Do Not Resuscitate Orders: Based on a review of resident records the facility did not ensure that Do Not Resuscitate (DNR) Orders for withholding cardiopulmonary resuscitation from a resident in the event of cardiac or respiratory arrest may only be carried out in a licensed assisted living facility when: 1. A valid written order has been issued by the resident's attending physician; and 2. The written order is included in the individualized service plan (ISP). 22VAC40-73-(6)-720-A
  • Medication review: Based on a review of facility documentation the facility did not ensure that the medication review contain all required items. 22VAC40-73-(6)-690-E
  • Sex offender information: Based on a review of resident records the facility did not ensure that it shall ascertain, prior to admission, whether a potential resident is a registered sex offender if the facility anticipates the potential resident will have a length of stay greater than three days or in fact stays longer than three days and shall document in the resident's record that this was ascertained and the date the information was obtained. 22VAC40-73-(5)-350-B
  • Staff records and health requirements: Based on a review of staff records the facility did not ensure that each staff person on or within seven days prior to the first day of work at the facility shall submit the results of a risk assessment, documenting the absence of tuberculosis (TB) in a communicable form as evidenced by the completion of the current screening form published by the Virginia Department of Health (VDH) or a form consistent with it. 22VAC40-73-(3)-250-D
  Show all 8

  • Resident personal and social information: Based on a review of resident records the facility did not ensure that prior to or at the time of admission to an assisted living facility, the following personal and social information on a person shall be obtained: 1. Name; 2. Last home address, and address from which resident was received, if different; 3. Date of admission; 4. Birth date or if unknown, estimated age; 5. Birthplace, if known; 6. Marital status, if known; 7. Name, address, and telephone number of all legal representatives, if any; 8. If there is a legal representative, copies of current legal documents that show proof of each legal representative's authority to act on behalf of the resident and that specify the scope of the representative's authority to make decisions and to perform other functions; 9. Name, address, and telephone number of next of kin, if known (two preferred); 10. Name, address, and telephone number of designated contact person authorized by the resident or legal representative, if appropriate, for notification purposes, including emergency notification and notification of the need for mental health, intellectual disability, substance abuse, or behavioral disorder services - if the resident or legal representative is willing to designate an authorized contact person. There may be more than one designated contact person. The designated contact person may also be listed under another category, such as next of kin or legal representative; 11. Name, address, and telephone number of the responsible individual stipulated in 22VAC40-73-550 H, if needed; 12. Name, address, and telephone number of personal physician, if known; 13. Name, address, and telephone number of personal dentist, if known; 14. Name, address, and telephone number of clergyman and place of worship, if applicable; 15. Name, address, and telephone number of local department of social services or any other agency, if applicable, and the name of the assigned case manager or caseworker; 16. Service in the armed forces, if applicable; 17. Lifetime vocation, career, or primary role; 18. Special interests and hobbies; 19. Known allergies, if any; 20. Information concerning advance directives, Do Not Resuscitate (DNR) Orders, or organ donation, if applicable; 21. Previous mental health or intellectual disability services history, if any, and if applicable for care or services; 22. Current behavioral and social functioning including strengths and problems; and 23. Any substance abuse history if applicable for care or services. 22VAC40-73-(5)-380-A
  • Designated direct care staff person in charge: Based on a review of staff records the facility did not ensure that prior to being placed in charge, the staff member shall be informed of and receive training on his duties and responsibilities and provided written documentation of such duties and responsibilities. 22VAC40-73-(3)-190-C
  • Work schedule and posting: Based on observation the facility did not ensure that it shall develop and implement a procedure for posting the name of the current on-site person in charge, in a place in the facility that is conspicuous to the residents and the public. 22VAC40-73-(4)-290-B
• July 30, 2026 (monitoring inspection): 5 violations
  • Staff training: Based on an interview with Staff # 1 the facility did not ensure that within four months of the starting date of employment, direct care staff shall attend six hours of training in working with individuals who have a cognitive impairment. 22VAC40-73-(10)-1030-B
  • Physical examination and report: Based on a review of the resident’s record, the facility did not ensure that within the 30 days preceding admission, a person shall have a physical examination by an independent physician. 22VAC40-73-(5)-320-A
  • Personal care services and general supervision and care: Based on a self-report received by the licensing office from the facility, the facility did not ensure that it shall provide supervision of resident schedules, care, and activities, including attention to specialized needs, such as prevention of falls and wandering from the premises. 22VAC40-73-(6)-460-D
  • Activities: Based on the self-report received as well as an interview with staff the facility did not ensure that when residents are present, there shall be at least two direct care staff members awake and on duty at all times in each building who shall be responsible for the care and supervision of the residents. 22VAC40-73-(10)-1120-A
  • Doors and windows: Based on an interview with staff the facility did not ensure that there shall be protective devices on the bedroom and the bathroom windows of residents with serious cognitive impairments and on windows in common areas accessible to these residents to prevent the windows from being opened wide enough for a resident to crawl through. 22VAC40-73-(10)-1040-B

Read every inspection report on the state’s site →

Source: Virginia Department of Social Services, Division of Licensing Programs, data as of October 15, 2026, covering inspections since December 29, 2020. Always visit in person and ask the community about anything listed here.