Assisted Living and Memory Care
Westminster Canterbury - Richmond
1600 Westbrook Avenue, Richmond, VA 23227 · Map
State license activeWestminster Canterbury - Richmond is a state-licensed assisted living, memory care community in Richmond, Virginia. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Care and services
Medicare agencies at this address
- Medicare-certified hospice at this address. Medicare-certified hospice WESTMINSTER CANTERBURY RICHMOND AT HOME LLC (Medicare CCN 491633) lists this same street address. Ownership type: Non-Profit. Medicare certified since 06/19/2019. (CMS Hospice - General Information, as of Aug 19, 2026)
- Medicare-certified home health agency at this address. Medicare-certified home health agency WESTMINSTER CANTERBURY CORPORATION (Medicare CCN 497755) lists this same street address. Ownership type: NON-PROFIT. Medicare certified since 05/30/2018. (CMS Home Health Care Agencies, as of May 27, 2026)
A shared street address is a fact about location. CMS does not say whether the agency is run by the community.
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Last inspection: Sep 10, 2026. See the record
License
Active
Assisted Living Facility, Special Care Unit 8034.
Nearest emergency room
3.1 miles
Bon Secours St Marys Hospital, rated 5 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Westminster Canterbury - Richmond this community | Not listed | Not published | Active | 3 violations, 0 of 0 complaints supported | |
| It's My Home | 1.2 mi | Not listed | Not published | Active | 0 violations, 0 of 0 complaints supported |
| HERMITAGE RICHMOND operated by Pinnacle Living | 1.3 mi | Not listed | Not published | Active | 0 violations, 0 of 0 complaints supported |
| DLM | 1.4 mi | Not listed | Not published | Active | 0 violations, 0 of 5 complaints supported |
| Humphrey's Retirement Home | 1.5 mi | Not listed | Not published | Active | 0 violations, 0 of 2 complaints supported |
State inspection record3 violations, 0 of 0 complaints supported
- License
- Two-year license, expires September 30, 2028
- Last inspection
- September 10, 2026
- Inspections since March 6, 2023
- 6
- Violations cited
- 3 in 2 inspections
- Complaint inspections
- 0
Most recent violations, in the state’s words
- September 9, 2026 (monitoring inspection): 1 violation
- Health care services: Based on a self-reported incident the facility failed to secure medical attention from a licensed health care professional immediately once the resident suffered a serious injury or there was reason to suspect that a serious injury had occurred. 22VAC40-73-(6)-470-F
- September 10, 2026: 2 violations
- Fall risk rating: Based on review of resident records, a fall risk rating was not completed on all residents who meet the criteria for assisted living level of care by the time the comprehensive ISP is completed or reviewed at least annually. 22VAC40-73-(5)-325-A
- Do Not Resuscitate Orders: Based on a review of resident records written Do Not Resuscitate orders for withholding pulmonary cardio-resuscitation were not included in the individualized service plan for all residents. 22VAC40-73-(6)-720-A
Read every inspection report on the state’s site →
What these terms mean
A violation is a standard that the inspector found the facility did not meet. VDSS: “The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance.” Plans of correction are written by the facility.
For a complaint inspection, VDSS states whether “the evidence gathered during the investigation” supported the allegations. Violations found during a complaint visit that are not related to the complaint are listed on the same notice. VDSS also investigates incidents that a facility reports about itself; those are listed separately and are not counted as complaints.
Virginia sets the length of a license by the facility's record (22VAC40-80-100): “A three-year license may be issued when a facility's activities, services, and management routinely substantially exceed the minimum standards. A two-year license may be issued when a facility's services and management routinely meet and maintain compliance with minimum standards ... An annual license may be issued when a facility's activities, services, and management indicate an inconsistent level of compliance but substantial compliance is reached.”
A provisional license (22VAC40-80-110) may be issued “when a regular license expires and the applicant is temporarily unable to comply with the requirements of the regulations,” for up to 12 months. A conditional license (22VAC40-80-80) is for a new facility to “demonstrate compliance with specified standards.”
Each violation is labeled with the title of the rule it falls under in the Standards for Licensed Assisted Living Facilities (22VAC40-73).
Source: Virginia Department of Social Services, Division of Licensing Programs, data as of October 15, 2026, covering inspections since December 29, 2020. Always visit in person and ask the community about anything listed here.
License and ownershipActive license
- License type
- Assisted Living Facility, Special Care Unit
- License number
- 8034
- License status
- Active
- County
- Henrico County
- Administrator
- Susan Chrissley
Source: Virginia state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the Virginia licensing record, as of Oct 12, 2026.
Location and nearby careNearest hospital 3.1 mi, nursing home 0.0 mi, pharmacy 0.6 mi
- Nearest hospital with an emergency room
- Bon Secours St Marys Hospital, Richmond. 3.1 miles away, straight line. CMS overall hospital rating: 5 of 5 stars.
- Nearest Medicare nursing home
- Westminster-canterbury of Richmond, Richmond. 0.0 miles away, straight line.
- Nearest home health agency office
- Westminster Canterbury Corporation, Richmond. 0.0 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.6 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 23227 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Henrico County Dialysis, Richmond, 0.6 miles away, straight line (CMS rating 3 of 5 stars)
Raceway Dialysis Center, Richmond, 2.0 miles away, straight line (CMS rating 2 of 5 stars)
Rai - West Leigh-Richmond, Richmond, 2.3 miles away, straight line (CMS rating 1 of 5 stars) - Hospice
- 23 Medicare hospices tell CMS they serve ZIP code 23227.
Westminster Canterbury Richmond At Home LLC, office in Richmond, 0.0 miles away, straight line
Serenity First LLC, office in Richmond, 2.4 miles away, straight line
Vcu Health Hospice At Home By Bayada, office in Richmond, 3.2 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Mcv Associated Physicians, Richmond. 1.3 miles away, straight line. 3 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively low, inland flooding relatively moderate, wildfire very low, tornado relatively low, heat wave relatively moderate, earthquake relatively moderate. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in September 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked12 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Virginia Department of Social Services, Division of Licensing Programs inspection records | Oct 15, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | See above |
| CMS Home Health Care Agencies | May 27, 2026 | See above |
Common questionsAnswers to 4 questions families ask
What type of care does Westminster Canterbury - Richmond provide?
Westminster Canterbury - Richmond is licensed by the state of Virginia for assisted living, memory care in Richmond, Virginia.
Does Lilisity rate Westminster Canterbury - Richmond?
No. We publish state licensing details for Westminster Canterbury - Richmond but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Westminster Canterbury - Richmond cost?
Assisted Living in Virginia typically starts at $4,000 to $5,300 a month. Based on 103 communities that publish prices. These are area figures, not this community's price. Westminster Canterbury - Richmond does not publish its prices.
How do I contact Westminster Canterbury - Richmond?
Visit Westminster Canterbury - Richmond at 1600 Westbrook Avenue, Richmond, VA 23227.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid