Government - Hospital district ·
114 certified beds ·
Medicare and Medicaid
· Part of Creative Solutions In Healthcare (149 facilities)
1
Overall CMS Rating
★☆☆☆☆
Whisperwood Nursing & Rehabilitation Center is a Medicare-certified nursing home in Lubbock, Texas. CMS rates it 1 out of 5 stars overall (2/5 for staffing, 1/5 for health inspections). Nurse staffing is 3.33 hours per resident per day, below the Texas average of 3.40. Its most recent inspection on Nov 7, 2024 cited 14 deficiencies. Note: it carries a CMS abuse icon.
CMS Abuse Icon: this facility has an active abuse icon on its CMS record.
2 fines totaling $19,361 in CMS records.
2 total penalties
Not SLA EnrolledThis facility hasn't enrolled in resident survey verification. Learn about enrollment →
CMS Quality Ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars = highest quality.
Overall Rating
★☆☆☆☆ 1/5
Health Inspections
★☆☆☆☆ 1/5
Staffing
★★☆☆☆ 2/5
Quality Measures
★★★☆☆ 3/5
Long-Stay QM
★★★★☆ 4/5
Short-Stay QM
★★★☆☆ 3/5
How Whisperwood Nursing & Rehabilitation Center compares
This facility vs. the Texas and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
Metric
This facility
Texas avg
National avg
Total nurse staffing (hrs/resident/day)
3.33
3.40
3.89
below avg
RN staffing (hrs/resident/day)
0.33
0.44
0.68
below avg
Aide staffing (hrs/resident/day)
2.23
2.01
2.34
above avg
Nursing staff turnover
68.0%
51.5%
46.4%
above avg
Deficiencies cited, last inspection
14.0
9.1
9.5
above avg
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
3.33
Total Nurse Hrs/Resident/Day
0.33
RN Hrs/Resident/Day
0.76
LPN Hrs/Resident/Day
2.23
Aide Hrs/Resident/Day
2.97
Weekend Nurse Hrs/Resident/Day
Staff Turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is ~60%.
Total Nursing Staff
68.0%
Registered Nurses
62.5%
Administrator Changes0 in last year
Recent Health Inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Nov 7, 2024
Most Recent Inspection Date
14
Total Deficiencies Found
207
Health Inspection Score
2
Number of Fines
What inspectors found at Whisperwood Nursing & Rehabilitation Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
Immediate jeopardy
Respond appropriately to all alleged violations.Freedom from Abuse, Neglect, and Exploitation Deficiencies · Aug 15, 2025
Immediate jeopardy
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.Freedom from Abuse, Neglect, and Exploitation Deficiencies · Aug 15, 2025
Immediate jeopardy
Develop and implement policies and procedures to prevent abuse, neglect, and theft.Freedom from Abuse, Neglect, and Exploitation Deficiencies · Aug 15, 2025
Immediate jeopardy
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.Freedom from Abuse, Neglect, and Exploitation Deficiencies · Aug 15, 2025
Potential for harm
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.Resident Rights Deficiencies · Aug 15, 2025
Immediate jeopardy
Provide enough food/fluids to maintain a resident's health.Quality of Life and Care Deficiencies · Jul 3, 2025
Potential for harm
Respond appropriately to all alleged violations.Freedom from Abuse, Neglect, and Exploitation Deficiencies · Mar 19, 2025
Potential for harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.Freedom from Abuse, Neglect, and Exploitation Deficiencies · Mar 19, 2025
Potential for harm
Develop and implement policies and procedures to prevent abuse, neglect, and theft.Freedom from Abuse, Neglect, and Exploitation Deficiencies · Mar 19, 2025
Immediate jeopardy
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.Quality of Life and Care Deficiencies · Dec 12, 2024
Potential for harm
Provide and implement an infection prevention and control program.Infection Control Deficiencies · Nov 7, 2024
Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Nutrition and Dietary Deficiencies · Nov 7, 2024
About This Facility
Address
5502 W 4Th St Lubbock, TX 79416
CMS Certification #
675527
Ownership
Government - Hospital district
Certified Beds
114
Avg Residents/Day
76.4
Provider Type
Medicare and Medicaid
First Certified
1995-11-15
Chain
Creative Solutions In Healthcare (149 facilities)
Setting
Urban
Part of Creative Solutions In Healthcare
149
Facilities Nationwide
Creative Solutions In Healthcare operates 149 nursing facilities across the United States.
CMS gives Whisperwood Nursing & Rehabilitation Center an overall rating of 1 out of 5 stars, including 2/5 for staffing and 1/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
Whisperwood Nursing & Rehabilitation Center reports 3.33 total nurse hours per resident per day, compared with the Texas average of 3.40.
Its most recent CMS inspection cited 14 deficiencies.
Whisperwood Nursing & Rehabilitation Center is certified for 114 beds.
Admissions at Whisperwood Nursing & Rehabilitation Center
For admissions, availability and rehab questions, call (806) 793-1111. If a parent is leaving the hospital, the hospital discharge planner can also check which nursing homes have a bed.
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