Nursing home
West Hills Health and Rehab
6801 Middlebrook Pike, Knoxville, TN 37919 · Map
Non profit - Corporation · 194 certified beds
West Hills Health and Rehab is a Medicare-certified nursing home in Knoxville, Tennessee. CMS rates it 4 out of 5 stars overall (3/5 for staffing, 4/5 for health inspections). Nurse staffing is 3.91 hours per resident per day, above the Tennessee average of 3.85. Its most recent inspection on Nov 15, 2024 cited 5 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How West Hills Health and Rehab compares
This facility vs. the Tennessee and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Tennessee avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.91 | 3.85 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.67 | 0.61 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 2.32 | 2.15 | 2.34 | above avg |
| Nursing staff turnover | 63.3% | 48.7% | 46.4% | above avg |
| Deficiencies cited, last inspection | 5.0 | 5.9 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the November 15, 2024 inspection was corrected by December 4, 2024
What inspectors found at West Hills Health and Rehab
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Nov 15, 2024 · Full report (PDF) - Potential for harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Nov 15, 2024 · Full report (PDF) - Potential for harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Nov 15, 2024 · Full report (PDF) - Potential for harm
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies · Nov 15, 2024 · Full report (PDF) - Potential for harm
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Nov 15, 2024 · Full report (PDF)
Show all 10 deficiencies
- Potential for harm
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies · Feb 2, 2022 - Actual harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Mar 20, 2019 - Actual harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Mar 20, 2019 - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Mar 20, 2019 - Potential for harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Mar 20, 2019
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 6801 Middlebrook Pike
Knoxville, TN 37919 - CMS certification #
- 445501
- Ownership
- Non profit - Corporation
- Certified beds
- 194
- Avg residents/day
- 108.7
- Provider type
- Medicare and Medicaid
- First certified
- 2011-01-20
- Setting
- Urban
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around West Hills Health and Rehab using Google Maps.
Other public records
Full public records, with dates and sources
Location and nearby care
- Nearest hospital with an emergency room
- Parkwest Medical Center, Knoxville. 3.2 miles away, straight line. CMS overall hospital rating: 3 of 5 stars. Location approximate.
- Nearest Medicare nursing home
- Legacy Park Health and Rehabilitation, Knoxville. 0.8 miles away, straight line.
- Nearest home health agency office
- Covenant Homecare, Knoxville. 0.2 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 1.2 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 37919 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fmc Cedar Bluff, Knoxville, 4.1 miles away, straight line (CMS rating 2 of 5 stars)
Fresenius Kidney Care Parkwest Home, Knoxville, 4.1 miles away, straight line (CMS rating 5 of 5 stars)
Fmc Knoxville Home Dialysis Therapies, Knoxville, 5.1 miles away, straight line (CMS rating 4 of 5 stars) - Hospice
- 9 Medicare hospices tell CMS they serve ZIP code 37919.
Covenant Hospice, office in Knoxville, 0.2 miles away, straight line (CMS family survey rating 4 of 5 stars)
Suncrest Hospice, office in Knoxville, 0.9 miles away, straight line (CMS family survey rating 3 of 5 stars)
Shalom Hospice Of Greater Knoxville LLC, office in Knoxville, 2.0 miles away, straight line - Nearest geriatric medicine practice
- Genesis Neuroscience Clinic LLC, Knoxville. 0.3 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane very low, inland flooding relatively low, wildfire relatively low, tornado relatively high, heat wave relatively low, earthquake relatively moderate. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here relatively low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | No plain statements of services found |
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Frequently asked questions
Is West Hills Health and Rehab a good nursing home?
CMS gives West Hills Health and Rehab an overall rating of 4 out of 5 stars, including 3/5 for staffing and 4/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is West Hills Health and Rehab staffed?
West Hills Health and Rehab reports 3.91 total nurse hours per resident per day, compared with the Tennessee average of 3.85.
Has West Hills Health and Rehab had inspection problems?
Its most recent CMS inspection cited 5 deficiencies.
How many beds does West Hills Health and Rehab have?
West Hills Health and Rehab is certified for 194 beds.