Nursing home
Pilot Butte Rehabilitation Center
1876 Ne Highway 20, Bend, OR 97701 · Map
For profit - Corporation · Part of Regency Pacific Management (27 facilities) · 74 certified beds
Pilot Butte Rehabilitation Center is a Medicare-certified nursing home in Bend, Oregon. CMS rates it 2 out of 5 stars overall (4/5 for staffing, 2/5 for health inspections). Nurse staffing is 4.86 hours per resident per day, below the Oregon average of 4.95. Its most recent inspection on Sep 19, 2025 cited 8 deficiencies. Note: it carries a CMS abuse icon.
- CMS abuse iconThis facility has an active abuse icon on its CMS record.
- 1 fine totaling $8,827In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Pilot Butte Rehabilitation Center compares
This facility vs. the Oregon and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Oregon avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.86 | 4.95 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 1.11 | 0.68 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 2.94 | 3.37 | 2.34 | below avg |
| Nursing staff turnover | 54.7% | 49.1% | 46.4% | above avg |
| Deficiencies cited, last inspection | 8.0 | 10.4 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 1 fine totaling $8,827, 1 total penalty.
What inspectors found at Pilot Butte Rehabilitation Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Sep 19, 2025 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Sep 19, 2025 · Full report (PDF) - Potential for harm
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Sep 19, 2025 · Full report (PDF) - Potential for harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Sep 19, 2025 · Full report (PDF) - Potential for harm
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Sep 19, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Sep 19, 2025 · Full report (PDF) - Potential for harm
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies · Sep 19, 2025 · Full report (PDF) - Potential for harm
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies · Sep 19, 2025 · Full report (PDF) - Immediate jeopardy
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Sep 9, 2024 · Full report (PDF) - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · May 31, 2024 · Full report (PDF) - Potential for harm
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · May 31, 2024 · Full report (PDF) - Potential for harm
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies · May 31, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 1876 Ne Highway 20
Bend, OR 97701 - CMS certification #
- 385138
- Ownership
- For profit - Corporation
- Certified beds
- 74
- Avg residents/day
- 42.8
- Provider type
- Medicare and Medicaid
- First certified
- 1978-05-01
- Chain
- Regency Pacific Management (27 facilities)
- Setting
- Urban
Part of Regency Pacific Management
Regency Pacific Management operates 27 nursing facilities across the United States. View all Regency Pacific Management facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Pilot Butte Rehabilitation Center using Google Maps.
Other public records
- Website says Respite stays
- Workplace safety 2 OSHA workplace safety inspections since 2019, 14 violations cited
Full public records, with dates and sources
Care and services
From the community’s website
What Pilot Butte Rehabilitation Center says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers respite or short-term stays.
Respite Care
(page, checked Oct 12, 2026)
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- May 30, 2025: programmed (planned) inspection, complete (safety). Case closed Feb 9, 2026. 7 violations cited (1 serious, 6 other). Penalties: $2,118 proposed, $2,118 now. OSHA record. OSHA recorded the employer as 317740703 - BD Bend II LLC. Matched by street address; the name OSHA recorded differs from the community's.
Details
- Serious: Machine guarding (1910.212(a)(3)(ii)). Penalty $2,118 proposed, $2,118 now. To be fixed by May 30, 2025.
- Other than serious: Electrical equipment and installation (1910.303(b)(2)). Penalty $0 proposed, $0 now. To be fixed by May 30, 2025.
- Other than serious: Cited rule 1910.159(c)(10). Penalty $0 proposed, $0 now. To be fixed by May 30, 2025.
- Other than serious: Cited rule OAR. Penalty $0 proposed, $0 now. To be fixed by Aug 18, 2025.
- Other than serious: Cited rule OAR. Penalty $0 proposed, $0 now. To be fixed by Aug 18, 2025.
- Other than serious: Electrical wiring methods and equipment (1910.305(b)(2)(i)). Penalty $0 proposed, $0 now. To be fixed by Aug 18, 2025.
- Other than serious: Cited rule OAR. Penalty $0 proposed, $0 now. To be fixed by May 30, 2025.
- Feb 21, 2019: programmed (planned) inspection, complete (safety). Case closed Aug 2, 2019. 7 violations cited (5 serious, 2 other). Penalties: $810 proposed, $810 now. OSHA record. OSHA recorded the employer as 317723432 - BD Bend II LLC. Matched by street address; the name OSHA recorded differs from the community's.
Details
- Serious: Cited rule OAR. Penalty $270 proposed, $270 now. To be fixed by Apr 15, 2019.
- Serious: Cited rule OAR. Penalty $0 proposed, $0 now. To be fixed by Apr 15, 2019.
- Serious: Ladders (1910.23(d)(2)). Penalty $270 proposed, $270 now. To be fixed by Apr 15, 2019.
- Serious: Electrical wiring methods and equipment (1910.305(b)(2)(i)). Penalty $270 proposed, $270 now. To be fixed by Feb 21, 2019.
- Serious: Electrical wiring methods and equipment (1910.305(c)(4)). Penalty $0 proposed, $0 now. To be fixed by Feb 21, 2019.
- Other than serious: Electrical wiring and grounding (1910.304(a)(2)). Penalty $0 proposed, $0 now. To be fixed by May 6, 2019.
- Other than serious: Cited rule OAR. Penalty $0 proposed, $0 now. To be fixed by May 6, 2019.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- St Charles Medical Center - Bend, Bend. 0.8 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Bend Transitional Care, Bend. 1.0 mile away, straight line.
- Nearest home health agency office
- St. Charles Home Health Services, Bend. 1.2 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Safeway. 0.8 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 97701 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fmc Bend, Bend, 0.9 miles away, straight line (CMS rating 3 of 5 stars)
Davita Deschutes River Dialysis, Bend, 6.1 miles away, straight line (CMS rating 2 of 5 stars) - Hospice
- 7 Medicare hospices tell CMS they serve ZIP code 97701.
Heart 'N Home Hospice & Palliative Care, LLC, office in Bend, 0.8 miles away, straight line
St. Charles Hospice, office in Bend, 1.2 miles away, straight line (CMS family survey rating 4 of 5 stars)
Signature Healthcare At Home, office in Bend, 1.3 miles away, straight line - Nearest geriatric medicine practice
- Peacehealth, Springfield. 86.8 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: inland flooding relatively moderate, wildfire very low, tornado very low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Pilot Butte Rehabilitation Center a good nursing home?
CMS gives Pilot Butte Rehabilitation Center an overall rating of 2 out of 5 stars, including 4/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Pilot Butte Rehabilitation Center staffed?
Pilot Butte Rehabilitation Center reports 4.86 total nurse hours per resident per day, compared with the Oregon average of 4.95.
Has Pilot Butte Rehabilitation Center had inspection problems?
Its most recent CMS inspection cited 8 deficiencies.
How many beds does Pilot Butte Rehabilitation Center have?
Pilot Butte Rehabilitation Center is certified for 74 beds.