Lilisity

Nursing home

Pilot Butte Rehabilitation Center

1876 Ne Highway 20, Bend, OR 97701 · Map
For profit - Corporation · Part of Regency Pacific Management (27 facilities) · 74 certified beds

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Pilot Butte Rehabilitation Center is a Medicare-certified nursing home in Bend, Oregon. CMS rates it 2 out of 5 stars overall (4/5 for staffing, 2/5 for health inspections). Nurse staffing is 4.86 hours per resident per day, below the Oregon average of 4.95. Its most recent inspection on Sep 19, 2025 cited 8 deficiencies. Note: it carries a CMS abuse icon.

2 out of 5Overall CMS rating
2 out of 5Health inspections
4 out of 5Staffing
74 bedsCertified beds
  • CMS abuse iconThis facility has an active abuse icon on its CMS record.
  • 1 fine totaling $8,827In CMS records: 1 total penalty.

CMS quality ratings

Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.

Overall rating2/5
Health inspections2/5
Staffing4/5
Quality measures2/5
Long-stay quality1/5
Short-stay quality4/5

How Pilot Butte Rehabilitation Center compares

This facility vs. the Oregon and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.

MetricThis facilityOregon avgNational avgCompared with the state
Total nurse staffing (hrs/resident/day)4.864.953.89below avg
RN staffing (hrs/resident/day)1.110.680.68above avg
Aide staffing (hrs/resident/day)2.943.372.34below avg
Nursing staff turnover54.7%49.1%46.4%above avg
Deficiencies cited, last inspection8.010.49.5below avg

Staffing

Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.

4.86Total nurse hrs/resident/day
1.11RN hrs/resident/day
0.81LPN hrs/resident/day
2.94Aide hrs/resident/day
4.01Weekend nurse hrs/resident/day

Staff turnover

Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.

Total nursing staff54.7%
Registered nurses57.1%
Administrator changes1 in last year

Recent health inspection

CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.

Sep 19, 2025Most recent inspection
8Deficiencies found
44Health inspection score
1Fines

Penalties in CMS records: 1 fine totaling $8,827, 1 total penalty.

What inspectors found at Pilot Butte Rehabilitation Center

Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.

  • Potential for harm

    Provide and implement an infection prevention and control program.

    Infection Control Deficiencies · Sep 19, 2025 · Full report (PDF)
  • Potential for harm

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Nutrition and Dietary Deficiencies · Sep 19, 2025 · Full report (PDF)
  • Potential for harm

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Quality of Life and Care Deficiencies · Sep 19, 2025 · Full report (PDF)
  • Potential for harm

    Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Sep 19, 2025 · Full report (PDF)
  • Potential for harm

    Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Freedom from Abuse, Neglect, and Exploitation Deficiencies · Sep 19, 2025 · Full report (PDF)
Show all 12 deficiencies
  • Potential for harm

    Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Quality of Life and Care Deficiencies · Sep 19, 2025 · Full report (PDF)
  • Potential for harm

    Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Resident Rights Deficiencies · Sep 19, 2025 · Full report (PDF)
  • Potential for harm

    Ensure that residents are fully informed and understand their health status, care and treatments.

    Resident Rights Deficiencies · Sep 19, 2025 · Full report (PDF)
  • Immediate jeopardy

    Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Quality of Life and Care Deficiencies · Sep 9, 2024 · Full report (PDF)
  • Potential for harm

    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Nutrition and Dietary Deficiencies · May 31, 2024 · Full report (PDF)
  • Potential for harm

    Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Nutrition and Dietary Deficiencies · May 31, 2024 · Full report (PDF)
  • Potential for harm

    Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Nutrition and Dietary Deficiencies · May 31, 2024 · Full report (PDF)

Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.

About this facility

Address
1876 Ne Highway 20
Bend, OR 97701
CMS certification #
385138
Ownership
For profit - Corporation
Certified beds
74
Avg residents/day
42.8
Provider type
Medicare and Medicaid
First certified
1978-05-01
Chain
Regency Pacific Management (27 facilities)
Setting
Urban

Part of Regency Pacific Management

Regency Pacific Management operates 27 nursing facilities across the United States. View all Regency Pacific Management facilities →

Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →

Report a wrong fact

Location and nearby

Explore the area around Pilot Butte Rehabilitation Center using Google Maps.

Other public records

  • Website says Respite stays
  • Workplace safety 2 OSHA workplace safety inspections since 2019, 14 violations cited
Full public records, with dates and sources

Care and services

From the community’s website

What Pilot Butte Rehabilitation Center says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.

  • Offers respite or short-term stays. Respite Care (page, checked Oct 12, 2026)

Staff pay and workplace safety

Federal records about how the employer here treats its staff.

OSHA workplace safety inspections

OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.

  • May 30, 2025: programmed (planned) inspection, complete (safety). Case closed Feb 9, 2026. 7 violations cited (1 serious, 6 other). Penalties: $2,118 proposed, $2,118 now. OSHA record. OSHA recorded the employer as 317740703 - BD Bend II LLC. Matched by street address; the name OSHA recorded differs from the community's.
    Details
    • Serious: Machine guarding (1910.212(a)(3)(ii)). Penalty $2,118 proposed, $2,118 now. To be fixed by May 30, 2025.
    • Other than serious: Electrical equipment and installation (1910.303(b)(2)). Penalty $0 proposed, $0 now. To be fixed by May 30, 2025.
    • Other than serious: Cited rule 1910.159(c)(10). Penalty $0 proposed, $0 now. To be fixed by May 30, 2025.
    • Other than serious: Cited rule OAR. Penalty $0 proposed, $0 now. To be fixed by Aug 18, 2025.
    • Other than serious: Cited rule OAR. Penalty $0 proposed, $0 now. To be fixed by Aug 18, 2025.
    • Other than serious: Electrical wiring methods and equipment (1910.305(b)(2)(i)). Penalty $0 proposed, $0 now. To be fixed by Aug 18, 2025.
    • Other than serious: Cited rule OAR. Penalty $0 proposed, $0 now. To be fixed by May 30, 2025.
  • Feb 21, 2019: programmed (planned) inspection, complete (safety). Case closed Aug 2, 2019. 7 violations cited (5 serious, 2 other). Penalties: $810 proposed, $810 now. OSHA record. OSHA recorded the employer as 317723432 - BD Bend II LLC. Matched by street address; the name OSHA recorded differs from the community's.
    Details
    • Serious: Cited rule OAR. Penalty $270 proposed, $270 now. To be fixed by Apr 15, 2019.
    • Serious: Cited rule OAR. Penalty $0 proposed, $0 now. To be fixed by Apr 15, 2019.
    • Serious: Ladders (1910.23(d)(2)). Penalty $270 proposed, $270 now. To be fixed by Apr 15, 2019.
    • Serious: Electrical wiring methods and equipment (1910.305(b)(2)(i)). Penalty $270 proposed, $270 now. To be fixed by Feb 21, 2019.
    • Serious: Electrical wiring methods and equipment (1910.305(c)(4)). Penalty $0 proposed, $0 now. To be fixed by Feb 21, 2019.
    • Other than serious: Electrical wiring and grounding (1910.304(a)(2)). Penalty $0 proposed, $0 now. To be fixed by May 6, 2019.
    • Other than serious: Cited rule OAR. Penalty $0 proposed, $0 now. To be fixed by May 6, 2019.

Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.

Location and nearby care

Nearest hospital with an emergency room
St Charles Medical Center - Bend, Bend. 0.8 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
Nearest Medicare nursing home
Bend Transitional Care, Bend. 1.0 mile away, straight line.
Nearest home health agency office
St. Charles Home Health Services, Bend. 1.2 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
Nearest pharmacy
Safeway. 0.8 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
Area
USDA classes ZIP code 97701 as metropolitan (metropolitan core).
Dialysis within 15 miles
Fmc Bend, Bend, 0.9 miles away, straight line (CMS rating 3 of 5 stars)
Davita Deschutes River Dialysis, Bend, 6.1 miles away, straight line (CMS rating 2 of 5 stars)
Hospice
7 Medicare hospices tell CMS they serve ZIP code 97701.
Heart 'N Home Hospice & Palliative Care, LLC, office in Bend, 0.8 miles away, straight line
St. Charles Hospice, office in Bend, 1.2 miles away, straight line (CMS family survey rating 4 of 5 stars)
Signature Healthcare At Home, office in Bend, 1.3 miles away, straight line
Nearest geriatric medicine practice
Peacehealth, Springfield. 86.8 miles away, straight line. 1 geriatric medicine doctor listed there.

Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.

Emergency and natural hazard risk

Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.

Flood zone
Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
FEMA National Risk Index
Overall: relatively low. By hazard: inland flooding relatively moderate, wildfire very low, tornado very low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)

A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.

What we checked

Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.

SourceData as ofWhat we found
U.S. Department of Labor wage and hour casesOct 15, 2026Nothing on record
OSHA workplace safety inspections since 2016Oct 15, 2026See above
FEMA flood mapSee above
USDA wildfire riskApr 15, 2026Not shown: FEMA rates wildfire risk here very low
FEMA National Risk IndexSee above
CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmaciesSee above
HUD Multifamily Properties - AssistedJul 6, 2026Nothing on record
State Veterans Homes (NASVH directory)Sep 20, 2026Nothing on record
CMS Hospice - General InformationAug 19, 2026Nothing on record
CMS Home Health Care AgenciesMay 27, 2026Nothing on record
The community’s own websiteSee above

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Frequently asked questions

Is Pilot Butte Rehabilitation Center a good nursing home?

CMS gives Pilot Butte Rehabilitation Center an overall rating of 2 out of 5 stars, including 4/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.

How is Pilot Butte Rehabilitation Center staffed?

Pilot Butte Rehabilitation Center reports 4.86 total nurse hours per resident per day, compared with the Oregon average of 4.95.

Has Pilot Butte Rehabilitation Center had inspection problems?

Its most recent CMS inspection cited 8 deficiencies.

How many beds does Pilot Butte Rehabilitation Center have?

Pilot Butte Rehabilitation Center is certified for 74 beds.