“I think management does a great job; I even stopped the director to tell him so, because the staff here seem happy. The meals are at least a nine, maybe a ten, and the servers are wonderful. The activities are excellent, and while I don't take full advantage of them yet, I will in time. Both of our housekeepers have been great, and whenever we've had a problem, maintenance takes care of it immediately. We love our apartment, and I'd recommend it.”
Independent Living and Assisted Living and Memory Care
Touchmark at Mount Bachelor Village
19800 Sw Touchmark Way, Bend, OR 97702 · Map
Independent LivingAlso assisted living, memory care
95 residentsLicensed capacity
$4,600 to $5,800/moTypical assisted living start in Oregon, from 108 communities that publish prices
20+ interviewsPhone-verified by Senior Living Alliance
What residents and families say
Verified by phone interview
Senior Living Alliance interviews named residents and family members by phone and records each call. Every testimonial is dated and published as given. How we verify
19 more testimonials
“Everything seems to be going well here. The portions are very good, and they keep changing the menu, which keeps it interesting. The servers do a great job. The woman who takes care of our unit is very meticulous and does a great job. The activities mix it up and keep it interesting, and maintenance gets repairs done. The staff is always respectful, and we always feel safe and comfortable. I would recommend it.”
“The assistant manager is interested in us. She comes around, asks questions and seems concerned. The food has been much better lately, and the servers are terrific. In the past, the activities have been terrific, and my wife takes part and enjoys them. Maintenance generally gets things done in a timely fashion, and the building looks well kept and welcoming. We both feel safe and comfortable, and I'd recommend it. Just keep up the good work.”
“The dining team has made a lot of effort to improve, and we're pleased with the added variety and creativity on the menu. The activities director has put together a really rich and varied list of experiences, and I have nothing but good words for that. We have a nice housekeeper, and our contacts with maintenance and technology services have been very satisfactory. For what we have here, the value is good, we feel safe and comfortable, and I would recommend it.”
“The management team is incredibly respectful and knowledgeable, always making me feel welcome. The food is fantastic, with a great variety and wonderful servers. There are plenty of activities to keep everyone engaged, from volleyball to movie nights. My apartment is spacious and well-maintained, and I feel safe and comfortable here. I highly recommend this place to anyone looking for a great community!”
“I recently moved to a senior living community in Bend, Oregon, and I couldn't be happier with my decision. The management is top-notch, exceeding all my expectations. The staff is friendly and attentive, making me feel right at home. The dining experience has been delightful, with delicious food and excellent service. While I haven't participated in many activities yet, those I've tried have been fantastic. Overall, I feel safe and comfortable here, and I highly recommend this place to anyone looking for a vibrant community.”
“The management team is top-notch, ensuring staff are well-trained and friendly. The dining experience is excellent, with a great variety of food and attentive servers. There are plenty of activities to keep everyone engaged, and housekeeping does a fantastic job. The place looks well-kept and welcoming, making it a comfortable environment. Overall, I feel it offers great value and I would highly recommend it to others.”
“I couldn't be happier with my experience. I'm so glad I found them. The management is fantastic; they really know everyone by name and are always involved. The activities are diverse and keep me engaged, and the dining options are great, even for my specific needs. The housekeeping and maintenance teams are efficient and responsive. Overall, I feel safe, comfortable, and truly valued here. I highly recommend this place to anyone considering a move!”
“I recently moved in and it has been a fantastic experience so far. The management team is very responsive and helpful, making me feel welcomed right from the start. The food is great, with plenty of options and variety. The staff is lovely and always friendly. Plus, the activities and amenities seem well thought out, and I'm excited to dive into them more. Overall, I highly recommend this place!”
“My wife and I have lived here for nearly nine years, and I can confidently say it's been a fantastic experience. The management has done a remarkable job adapting through various changes, especially during challenging times. The staff is friendly and knows the residents well, making everyone feel at home. The activities offered are plentiful and engaging, and the dining staff is accommodating to diverse preferences. Overall, I highly recommend this community for anyone seeking a welcoming and vibrant living environment.”
“My husband lives at this community and I absolutely recommend it to people. I feel comfortable with the quality of care and facilities, the management team is professional, the food is high quality, interesting, and plated well, our granddaughter likes to join into bingo and crafts, the housekeeping services are adequate, the building is always beautifully decorated, and their care staff is so adept at dealing with the folks there.”
“My mom lives at this community and everyone has been very kind, supportive and great. Their communication is excellent and their care to detail is very good. The food they provide is great, the atmosphere of the restaurant is a 10/10, and they have a diverse amount of things going on.Overall this place is consistent and well managed.”
“The management have been nothing but comfortable to work with and there isn't any question that you can't get answered. They are on top of everything! Also, there is something different for you to eat every day, you can't get tired of it and they have it staffed well enough that it is top quality. The exercise programs that they have here are fantastic and the housekeeper is absolutely wonderful. The whole building is well maintained in my opinion; it is fantastic!”
“This is a good place and I like it here a lot. The food is very nice, there are so many activities to choose from, and the staff is wonderful and responsive. I just love my apartment and feel so safe and comfortable here.”
“I live at the community and I'd recommend them in a heart beat. I haven't been anywhere else, but it's been perfect. All of my needs and desires are met, the food is really good, and everyone that lives here is educated. Management is very aware of what is going on and the place is really nice. The dining menu changes periodically and we get an excellent selection of fancy foods. There are many activities and lots of helpful classes. They offer weekly housekeeping and clothes washing services. In general, I feel safe and comfortable, people are attentive, and I feel like I can talk to anyone.”
“They really hire the best people here! The management is detailed, and very easy to deal with. The entire staff is very accommodating to my mother, they are all friendly and will sit down and talk to my mother they are just incredibly lovely people.”
“The staff here are top notch and are very nice. They provide variety to choose from in the dining rooms, they do a wonderful job cleaning and they provide the care that you need. They are just on top of everything.”
“They take very good care of my wife and I'm there every other day. I see it first hand and I think they do a good job. The manager, the nurses, the caregivers are all great and she is getting good care. Anything we ask for they take care of and I hear they are the best in the area.”
“I am happy at this community and I feel completely safe and comfortable. The management has been very good, the dining is and the quality of the food is good and there are many activities offered. If you are bored here then it is your own fault. There is an activity for everybody. The housekeeper is amazing and comes every two weeks and the maintenance staff are excellent. If I need help they will come right away. I would definitely recommend this community to others.”
“Everything is very nice at this community. I have been here over two and a half years and I am being well treated. All is well. We have a very courteous staff down at the front desk and if I need anything they take care of it. Everything is very nice in the dining area. I have three meals a day and the food is very good. The housekeeping of my apartment and the maintenance of the building and common areas are all very nicely done as well. I am very happy with this community and I would recommend it to others.”
About the community
Written by Touchmark at Mount Bachelor Village
Set on 25 landscaped acres along the Deschutes River, Touchmark at Mount Bachelor Village puts Bend's best at your doorstep: riverside trails, Broken Top golf, and Mount Bachelor skiing. Residents gather in the Four Seasons Dining Room, join snowshoe outings and brewery bike tours, and tend the community greenhouse, all with Cascade views and Touchmark's family-owned care since 1980.
- 25 acres along the Deschutes River with riverside walking paths
- Four Seasons Dining Room plus bistro and private dining
- Snowshoe outings, brewery bike tours, and Trekkers walking program
- Cottages with granite kitchens and private garages
- Voted Best Retirement Community, Bend Bulletin Readers' Choice
Life at Touchmark at Mount Bachelor Village
Dining
Residents eat in the Four Seasons Dining Room, the Heritage Dining Room, and Charley's, plus outdoor patios. Menus change with the seasons, meals are made to order, and the kitchen uses locally sourced ingredients. Under Touchmark's Choice Dining program, independent living residents get a monthly dining credit to use across venues, for guest meals, in-home dining, or private events.
Activities
The {FULL} Life Wellness & Life Enrichment Program sets the calendar, which includes small-group fitness classes led by certified staff, creative workshops, live music, documentaries with discussion, and trips to local galleries. Residents also volunteer and join resident-led clubs, and the calendar is shaped by what residents ask for. The site also mentions yoga classes at the Health & Fitness Studio.
Riverside CampusDirect access to the Deschutes River Trail with forest and Cascade Mountain views from across campus.
Four Seasons DiningFive-star, restaurant-style dining overlooking the pines, plus a bistro and coffee shop.
Adventure CalendarSnowshoeing at Mount Bachelor, brewery bike tours, fishing trips, and group travel near and far.
Full Continuum of CareIndependent living, residential care, and memory care: support steps up when needs change.
Amenities
- Health & Fitness Studio
- River Lodge Club Room
- The Cue
- Game rooms
- The Forum
- Terrace Lodge Courtyard
- Public decks
- Skywalk
- Library
- Salon
- Cottage homes
- Equipment room
Memory care program
Memory care follows Touchmark's {FULL} Life Care Program, with staff trained in dementia care, in a secured neighborhood called Devonshire built around daily routines. Touchmark also describes an early memory care neighborhood between assisted living and traditional memory care.
Meet the team
Scott NeilExecutive Director
Floor plans
17 layouts from Touchmark at Mount Bachelor Village’s website. Sizes and prices are as the community lists them; ask which are available now.
Prices
This community does not publish its prices.
Area costs
Assisted Living in Oregon typically starts at $4,600 to $5,800 a month. Based on 108 communities that publish prices. These are area figures, not this community's price.
Memory Care in Oregon typically starts at $6,000 to $8,200 a month. Based on 78 communities that publish prices. These are area figures, not this community's price.
Independent Living in Oregon typically starts at $3,200 to $5,600 a month. Based on 36 communities that publish prices. These are area figures, not this community's price.
How this page is paid for. Lilisity is operated by Senior Living Alliance. Touchmark at Mount Bachelor Village is a member and pays SLA for its resident and family interview program. Payment never changes a testimonial, a rating or the order of search results. The description, features and photos come from the community. Testimonials come from SLA phone interviews. Prices, license details and inspections come from the community’s published rates and public records. How we verify testimonials · How we are paid
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
7Deficiencies cited
3Substantiated violations
Last inspection: Jan 30, 2026. See the record
License
Active, 95 residents
Residential Care Facility (Memory Care endorsement) 50R349.
Nearest emergency room
3.5 miles
St Charles Medical Center - Bend, rated 4 of 5 stars by CMS.
State inspection record7 deficiencies, 3 violations
- Last inspection
- January 30, 2026
- Inspections
- 6, 7 deficiencies cited
- Substantiated abuse
- 2
- Substantiated licensing violations
- 1
- Regulatory actions
- 0
- Fines assessed
- $563.00 (2 violations)
- Current owner since
- July 5, 2007
Inspections
- January 30, 2026: Kitchen, 2 deficiencies cited report
- C0240: Resident Services Meals, Food Sanitation Rule severity level 2, scope L2 Widespread
- Z0142: Administration Compliance severity level 2, scope L2 Widespread
- March 31, 2025: Complaint Investig., 0 deficiencies cited report
- C0010: Licensing Complaint Investigation severity level 0
- July 29, 2024: Re-Licensure, 3 deficiencies cited report
- C0000: Comment severity level 0
- C0420: Fire and Life Safety: Safety severity level 2, scope L2 Widespread, corrected August 12, 2024
- Z0142: Administration Compliance severity level 2, scope L2 Widespread, corrected August 12, 2024
- Z0155: Staff Training Requirements severity level 2, scope L2 Pattern, corrected August 12, 2024
- February 27, 2024: State Licensure, 0 deficiencies cited report
- C0000: Comment severity level 0
- June 15, 2023: State Licensure, 0 deficiencies cited report
- C0000: Comment severity level 0
- July 21, 2022: State Licensure, 2 deficiencies cited report
- C0000: Comment severity level 0
- C0240: Resident Services Meals, Food Sanitation Rule severity level 2, scope L2 Widespread, corrected September 19, 2022
- Z0142: Administration Compliance severity level 2, scope L2 Widespread, corrected September 19, 2022
Substantiated abuse or neglect
- February 20, 2023: Failed to provide service Abuse: Neglect; Level 3 - Moderate harm or potential for serious harm; fine $375.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0040 (Change of Condition and Monitoring)State’s findings
The facility failed to appropriately assess and intervene according to the Alleged Victim’s (AV) change of condition. The failure resulted in the AV’s condition worsening and s/he experienced continued unreasonable discomfort, which is a violation of resident rights, is considered neglect of care and constitutes abuse.
- February 19, 2022: Failed to provide service Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $188.00; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General)State’s findings
On or about February 19, 2022, at approximately 7:42pm, the Alleged Victim (AV) experienced an unwitnessed fall. According to documentation, AP2 signed off that AV's medication had been administered at 8pm, but s/he did not. AV was not discovered until the next day and had spent approximately 11 hours on the floor. The facility's failure to provide appropriate services and supervision and AP2's failure to administer medication as ordered, resulted in AV's ongoing unreasonable discomfort, which is a violation of resident rights, is considered neglect of care and constitutes abuse.
Substantiated licensing violations
- October 8, 2025: Failed to protect resident from verbal abuse Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections)State’s findings
The Alleged Victim (AV) relies on the facility for his/her care. According to an investigation, on October 8, 2025, Alleged Perpetrator 2 (AP2) walked into the dining area where AV was in a verbal dispute with another resident. AP2 told AV to "eat your food and be quiet" and shortly after AP2 told AV to go to their room. AV became agitated when AP2 raised their voice at them. AP2 then initiated an unrecommended transfer to attempt to get AV up to their walker, resulting in AV shoving their walker at AP2 out of frustration and then falling to the ground. AP2 actions are considered verbal/emotional abuse. The facility failed to protect AV from verbal/emotional abuse which is a violation of Oregon Administrative Rules.
Read the full record on the state’s site →
ODHS lists only substantiated violations: “either a substantiated instance of abuse or a licensing violation. Open investigations and complaints that are being appealed by the provider are not listed.” Oregon counts neglect as a form of abuse; see the state’s definitions of abuse. Each violation shows the level ODHS gives it, in the state’s words (for example “2 - Minor harm or potential for moderate harm”), and any fine ODHS assessed. Inspection citations show the state’s severity level and scope, and the date ODHS recorded the problem as corrected when it lists one. Rule names come from the Oregon Administrative Rules. ODHS: “Formal regulatory actions can range from a condition placed upon a license due to non-compliance or a notice to revoke a license.” This community is licensed for 95 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Oregon Department of Human Services, Long-Term Care Licensing, data as of October 15, 2026, showing the last five years. Always visit in person and ask the community about anything listed here.
License and ownershipActive license
- License type
- Residential Care Facility (Memory Care endorsement)
- License number
- 50R349
- License status
- Active
- Licensed capacity
- 95
- County
- Deschutes County
Source: Oregon state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Staff pay and workplace safety2 OSHA inspections, 5 violations cited
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Mar 30, 2023: programmed (planned) inspection, complete (safety). Case closed Mar 13, 2024. 4 violations cited (1 serious, 3 other). Penalties: $500 proposed, $500 now. OSHA record. OSHA recorded the employer as 317732720 - Touchmark at Mount Bachelor Village LLC.
Details
- Serious: Cited rule OAR. Penalty $300 proposed, $300 now. To be fixed by May 15, 2023.
- Other than serious: Cited rule OAR. Penalty $200 proposed, $200 now. To be fixed by Mar 30, 2023.
- Other than serious: Cited rule OAR. Penalty $0 proposed, $0 now. To be fixed by May 15, 2023.
- Other than serious: Hazard communication (chemical labels, safety data sheets, training) (1910.1200(e)(1)(i)). Penalty $0 proposed, $0 now. To be fixed by May 15, 2023.
- Jan 7, 2019: programmed (planned) inspection, complete (safety). Case closed May 6, 2019. 1 violation cited (1 serious). Penalties: $300 proposed, $300 now. OSHA record. OSHA recorded the employer as 317722982 - Touchmark at Mount Bachelor Village LLC.
Details
- Serious: Lockout of equipment during maintenance (1910.147(c)(1)). Penalty $300 proposed, $300 now. To be fixed by Feb 11, 2019.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby careNearest hospital 3.5 mi, nursing home 1.7 mi, pharmacy 0.6 mi
- Nearest hospital with an emergency room
- St Charles Medical Center - Bend, Bend. 3.5 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Regency Care of Central Oregon, Bend. 1.7 miles away, straight line.
- Nearest home health agency office
- Mission Home Health Of Bend, Bend. 0.4 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Westside Pharmacy. 0.6 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 97702 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fmc Bend, Bend, 3.8 miles away, straight line (CMS rating 3 of 5 stars)
Davita Deschutes River Dialysis, Bend, 7.1 miles away, straight line (CMS rating 2 of 5 stars) - Hospice
- 7 Medicare hospices tell CMS they serve ZIP code 97702.
Bristol Hospice - Bend, LLC, office in Bend, 0.5 miles away, straight line
Signature Healthcare At Home, office in Bend, 2.7 miles away, straight line
Heart 'N Home Hospice & Palliative Care, LLC, office in Bend, 3.7 miles away, straight line - Nearest geriatric medicine practice
- Peacehealth, Springfield. 84.2 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- Wildfire risk to homes
- In Bend, OR, risk to homes is greater than 61% of communities in Oregon and 80% of communities nationwide. USDA rates the whole town or city, not this address. (USDA Forest Service, Wildfire Risk to Communities, April 2026)
- FEMA National Risk Index
- Overall: relatively low. By hazard: inland flooding relatively moderate, wildfire relatively moderate, tornado very low, heat wave very low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in January 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Oregon Department of Human Services, Long-Term Care Licensing inspection records | Oct 15, 2026 | See above |
| Oregon Medicaid provider list | Sep 9, 2026 | Not on the state list we checked. These lists are often incomplete. |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | See above |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 8 questions families ask
What levels of care does Touchmark at Mount Bachelor Village offer?
The community offers a full continuum: resort-style independent living in cottages and lodge apartments, residential care (Oregon's licensed term for assisted living), and memory care: so support is there when and if your needs change.
What types of residences are available?
You can choose private two- and three-bedroom cottages overlooking the Deschutes River with full kitchens, granite countertops, and private garages, or lodge-style apartments in one-, two-, and three-bedroom floor plans. Homes are smoke-free, and the community is pet-friendly.
What is dining like at the community?
Residents enjoy five-star, restaurant-style meals in the Four Seasons Dining Room, casual bites at the bistro and coffee shop, an elegant private dining room for celebrations, and in-home dining. Menus are chef-prepared daily from fresh local ingredients, with flexible dining credit and open hours.
What activities and wellness programs are offered?
The award-winning Full Life Wellness & Life Enrichment Program fills the calendar seven days a week: fitness classes, the Touchmark Trekkers walking program, snowshoeing at Mount Bachelor, bicycle brewery tours, fishing trips, hobby clubs, and group travel.
What support is included in assisted living (residential care)?
Residents receive personalized help with daily tasks based on an in-depth assessment and recurring care conferences: including three chef-prepared meals daily, housekeeping, scheduled transportation, a 24-hour emergency response system, and licensed nurses with 24-hour trained caregivers.
Does Touchmark at Mount Bachelor Village have verified testimonials?
Yes. 20+ residents and family members have shared testimonials about Touchmark at Mount Bachelor Village through phone interviews verified by Senior Living Alliance.
How much does Touchmark at Mount Bachelor Village cost?
Assisted Living in Oregon typically starts at $4,600 to $5,800 a month. Based on 108 communities that publish prices. These are area figures, not this community's price. Touchmark at Mount Bachelor Village does not publish its prices.
How do I contact Touchmark at Mount Bachelor Village?
Use Touchmark at Mount Bachelor Village's website, touchmark.com/senior-living/or/bend/mount-bachelor-village, or visit at 19800 Sw Touchmark Way, Bend, OR 97702.
Senior Living Alliance member. Touchmark at Mount Bachelor Village is a member. Members pay SLA for its resident and family interview program. Payment never changes a testimonial or what appears on this page. How we are paid
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