Trustwell Living at Suncrest Place

Last inspection

None in the last five years

Inspections

0

Substantiated abuse

4

Substantiated licensing violations

2

Regulatory actions

0

Fines assessed

$2,376.00 (4 violations)

Current owner since

September 30, 2024

Substantiated abuse or neglect

• August 28, 2025: Failed to properly plan care Abuse: Neglect; Level 3 - Moderate harm or potential for serious harm; fine $1,500.00; report
  Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General)
  State’s findings

  The Alleged Victim (AV) is a known fall risk with a history of falls. According to an investigation AV experienced multiple falls between August 20, 2025, and November 4, 2025, which resulted in pain and injuries including lacerations, bruising, emergency department visits, and impaired mobility. The facility failed to provide appropriate services according to Alleged Victim’s needs, relating to care planning and lack of appropriate interventions, to mitigate the risk of injury due to AV's increase in falls, which is a violation of resident rights, is neglect of care, and constitutes abuse.

• August 28, 2024: Failed to properly plan care Abuse: Neglect; Level 3 - Moderate harm or potential for serious harm; fine $500.00; report
  Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General)
  State’s findings

  The Alleged Victim (AV) is a known fall risk with a history of falls. According to an investigation AV experienced multiple falls between August 3, 2024, and August 29, 2024, resulting in abrasions, redness, skin tears, bruising and pain for the AV. The facility failed to provide appropriate services according to the AV’s needs, relating to care planning and lack of appropriate interventions, to mitigate the risk of injury due to AV's increase in falls, which is a violation of resident rights, is neglect of care, and constitutes abuse.

• August 21, 2024: Failed to protect resident from mental or emotional abuse Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $188.00; report
  Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General)
  State’s findings

  The Alleged Victim (AV) relies on the facility for his/her care. According to an investigation, on or about August 21, 2024, the AV reported the Alleged Perpetrator 2 (AP2) had been speaking to the AV in an aggressive manner, causing the AV fear on multiple occasions, which resulted in the AV experiencing unreasonable discomfort and loss of personal dignity. The facility failed to complete a thorough investigation of the allegations that AP2 was speaking to the AV in an aggressive manner. AP2’s actions are a violation of resident rights, are considered neglect of care and constitutes verbal abuse. The facility failed protect the AV from abuse, causing emotional harm. The facility's failure is a violation of resident rights, is considered neglect of care, and constitutes abuse.

• August 21, 2024: Failed to protect resident from physical abuse Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $188.00; report
  Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General)
  State’s findings

  The Alleged Victim (AV) relies on the facility for their care. According to an investigation, on or about August 21, 2024, the AV reported the Alleged Perpetrator 2 (AP2) had been handling the AV in a rough manner when providing care, causing the AV fear on multiple occasions, which resulted in the AV experiencing unreasonable discomfort and loss of personal dignity. The facility failed to complete a thorough investigation regarding the allegations of the AP2’s rough treatment of the AV. The AP2’s actions are a violation of resident rights, are considered neglect of care and constitutes physical abuse. The facility failed to protect the AV from physical abuse causing emotional harm. The facility's failure is a violation of resident rights, is considered neglect of care, and constitutes abuse.

Substantiated licensing violations

• July 4, 2023: Failed to provide a safe medication administration system Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
  Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0055 (Medications and Treatments)
  State’s findings

  Alleged Victim (AV) relies on the facility to administer his/her medication. On or about July 4, 2023, Alleged Perpetrator 2 (AP2) was doing medication rounds when AV interrupted. AP2 had another resident’s medication ready when AV approached AP2 and asked for their medication. AP2 gave AV the other resident’s medication in error. AP2 has been trained in proper medication training by the facility. AP2 failed to provide a safe medication administration system for AV, which is neglect of care and constitutes abuse. The facility failed to provide a safe medication administration system, which is a violation of Oregon Administrative Rules.

• May 19, 2023: Failed to submit timely or adequate staffing documentation Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
  Rules: 411-061-0010
  State’s findings

  On or about May 1, 2023, the Oregon Health Authority reported to the Department that Respondent failed to comply with weekly reporting requirements of vaccinated individuals, residents and staff, to the proper authority as required by law. This failure has been ongoing for a total of 30 days.

Read the full record on the state’s site →

ODHS lists only substantiated violations: “either a substantiated instance of abuse or a licensing violation. Open investigations and complaints that are being appealed by the provider are not listed.” Oregon counts neglect as a form of abuse; see the state’s definitions of abuse. Each violation shows the level ODHS gives it, in the state’s words (for example “2 - Minor harm or potential for moderate harm”), and any fine ODHS assessed. Inspection citations show the state’s severity level and scope, and the date ODHS recorded the problem as corrected when it lists one. Rule names come from the Oregon Administrative Rules. ODHS: “Formal regulatory actions can range from a condition placed upon a license due to non-compliance or a notice to revoke a license.” Source: Oregon Department of Human Services, Long-Term Care Licensing, data as of October 15, 2026, showing the last five years. Always visit in person and ask the community about anything listed here.