Brookdale Medford

Last inspection

September 13, 2023

Inspections

2, 2 deficiencies cited

Substantiated abuse

3

Substantiated licensing violations

3

Regulatory actions

0

Fines assessed

$1,250.00 (3 violations)

Current owner since

February 17, 2009

Inspections

• September 13, 2023: State Licensure, 1 deficiency cited report
  • C0000: Comment severity level 0
  • C0240: Resident Services Meals, Food Sanitation Rule severity level 2, scope L2 Widespread, corrected November 12, 2023
• April 25, 2022: Validation, 1 deficiency cited report
  • C0000: Comment severity level 0
  • C0240: Resident Services Meals, Food Sanitation Rule severity level 2, scope L2 Widespread, corrected June 26, 2022

Substantiated abuse or neglect

• August 22, 2023: Failed to properly plan care Abuse: Neglect; Level 3 - Moderate harm or potential for serious harm; fine $500.00; report
  Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General)
  State’s findings

  The facility failed to implement interventions and appropriately care plan related to the Alleged Victim’s (AV) fall history. On or about August 22, 2023, AV suffered an unwitnessed fall. The failure resulted in AV suffering a fracture to h/h hip and experiencing pain and unreasonable discomfort, which is a violation of resident rights, is considered neglect of care and constitutes abuse.

• October 18, 2022: Failed to follow care plan Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $250.00; report
  Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0030 (Resident Services)
  State’s findings

  According to documentation the facility failed to follow the Alleged Victim’s (AV) temporary care plan. AV’s care plan AV needs assistants with toenail care. The failure resulted in AV not getting assistants with toenail care and AV’S toenails were overgrown and broken. The failure resulted in AV experiencing pain and unreasonable discomfort. The facility failed to ensure care plans were followed, which is a violation of resident’s rights, is considered neglect of care and constitutes abuse.

• February 13, 2022: Failed to properly plan care Abuse: Neglect; Level 3 - Moderate harm or potential for serious harm; fine $500.00; report
  Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General)
  State’s findings

  The facility failed to implement interventions and appropriately care plan related to the Alleged Victim's (AV) fall history. The failure resulted in AV experiencing an unwitnessed fall and was transferred to the hospital and diagnosed with a fractured ankle, which is a violation of resident rights, is considered neglect of care and constitutes abuse.

Substantiated licensing violations

• February 11, 2022: Failed to provide appropriate staffing Licensing Violation; Level 1 - No harm or potential for minor harm; report
  Rules: 411-054-0070 (Staffing Requirements and Training)
  State’s findings

  The allegation that the facility failed to have sufficient caregiving staff to meet the 24-hour scheduled and unscheduled needs of residents in accordance with OAR 411-054-0070(1), as stated in complaint that there is not enough staff to assist the resident with care needs was verified.

• February 11, 2022: Failed to provide appropriate staffing Licensing Violation; Level 1 - No harm or potential for minor harm; report
  Rules: 411-054-0036 (Service Plan – General)
  State’s findings

  The allegation that the facility failed to ensure the implementation of services in accordance with OAR 411-054-0036(2)(g) as stated in complaint that housekeeping doesn't get done, beds don't get made, and resident has to pay for people to assist him/her with showers and laundry due to facility lack of staffing was verified.

• January 6, 2022: Failed to provide service Licensing Violation; Level 1 - No harm or potential for minor harm; report
  Rules: 411-054-0070 (Staffing Requirements and Training)
  State’s findings

  The allegation that the facility ailed to have sufficient staff to meet the scheduled and unscheduled needs of the residents in accordance with OAR 411-054-0070(1) per complaint that it takes staff a long time to respond to call lights was verified.

Read the full record on the state’s site →

ODHS lists only substantiated violations: “either a substantiated instance of abuse or a licensing violation. Open investigations and complaints that are being appealed by the provider are not listed.” Oregon counts neglect as a form of abuse; see the state’s definitions of abuse. Each violation shows the level ODHS gives it, in the state’s words (for example “2 - Minor harm or potential for moderate harm”), and any fine ODHS assessed. Inspection citations show the state’s severity level and scope, and the date ODHS recorded the problem as corrected when it lists one. Rule names come from the Oregon Administrative Rules. ODHS: “Formal regulatory actions can range from a condition placed upon a license due to non-compliance or a notice to revoke a license.” This community is licensed for 95 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Oregon Department of Human Services, Long-Term Care Licensing, data as of October 15, 2026, showing the last five years. Always visit in person and ask the community about anything listed here.