Assisted Living
Cornell Estates Retirement And Assisted Living Residence
1005 Ne 17th Ave, Hillsboro, OR 97124 · Map
Licensed for 75 residents
Cornell Estates Retirement And Assisted Living Residence is a state-licensed assisted living community in Hillsboro, Oregon. It is licensed for 75 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
Starting prices the community publishes, with the date we checked each one and a link to where it is published. Care charges are usually added after an assessment.
| Care | Starting at | Checked |
|---|---|---|
| Assisted Living | $4,845 /mo | Oct 12, 2026 |
Area costs
Care and services
From the community’s website
What Cornell Estates Retirement And Assisted Living Residence says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers hospice care on site or works with hospice providers.
My grandmother has been there for about two years now, and we are working through the hospice process.
(page, checked Oct 12, 2026) - Pets allowed.
With maintenance-free living, included utilities, and pet-friendly spaces, all within a welcoming community.
(page, checked Oct 12, 2026) - Apartment types named: one-bedroom.
One Bedroom
(page, checked Oct 12, 2026)
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
State inspections
Last inspection: Feb 19, 2026. See the record
License
Active, 75 residents
Assisted Living Facility 70M015.
Nearest emergency room
1.0 miles
Hillsboro Medical Center, rated 3 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Cornell Estates Retirement And Assisted Living Residence this community | 75 | $4,845/mo | Active | 41 deficiencies, 43 violations | |
| Merrill Gardens at Hillsboro | 1.1 mi | 141 | $3,800/mo | Active | 17 deficiencies, 0 violations |
| Elena's Manor | 1.2 mi | 62 | Not published | Active | 44 deficiencies, 14 violations |
| Avamere at Hillsboro | 2.0 mi | 24 | $5,558/mo | Active | 13 deficiencies, 11 violations |
| Avamere at Hillsboro Assisted Living Facility | 2.0 mi | 75 | $5,558/mo | Active | 56 deficiencies, 54 violations |
State inspection record41 deficiencies, 43 violations
- Last inspection
- February 19, 2026
- Inspections
- 12, 41 deficiencies cited
- Substantiated abuse
- 11
- Substantiated licensing violations
- 32
- Regulatory actions
- 3
- Fines assessed
- $38,313.00 (15 violations)
- Current owner since
- September 1, 2025
License conditions and other regulatory actions
- September 24, 2024 to October 29, 2024: License Condition, Failed to provide safe environment ALFCD24-00758; incident: CALMS - 00060765
On September 5, 2024, Oregon Department of Human Services conducted a Re-licensure Revisit #3 Survey(6N0614) which confirmed the facility is not in substantial compliance with Oregon Administrative Rules for Assisted Living Facilities and the Facilitys non-compliance places residents at risk of harm.
Rules: 411-054-0030 (Resident Services) - May 17, 2024 to July 11, 2024: License Condition, Failed to update staffing plan based on ABST ALFCD24-00183; 2 incidents: OR0004530401, OR0004530400
The facility failed to provide qualified awake direct care staff sufficient in number to meet the 24-hour scheduled and unscheduled needs of each resident in accordance with OAR 411-054-0070(1) per complaint that the facility is short staffed, and staff have to call non emergency for help with lifting residents who are too heavy.
Rules: 411-054-0037 (Acuity-Based Staffing Tool); 411-054-0070 (Staffing Requirements and Training) - October 7, 2022 to June 13, 2023: License Condition, Failed to provide safe environment ALFCD22-00899; incident: CALMS - 00032483
The following statement of violation(s) stem from evidence and interviews collected from Re-licensure re-visit #2 (HI2I13) conducted on September 06, 2022.
Rules: 411-054-0025 (Facility Administration); 411-054-0030 (Resident Services); 411-054-0036 (Service Plan – General); 411-054-0040 (Change of Condition and Monitoring); 411-054-0045 (Resident Health Services); 411-054-0055 (Medications and Treatments); 411-054-0070 (Staffing Requirements and Training); 411-054-0105 (Inspections and Investigations)
Inspections
- February 19, 2026: Change of Owner, 9 deficiencies cited report
- C0252: Resident Move-in & Evaluation: Res Evaluation severity level 2, scope L2 Isolated
- C0302: Systems: Tracking Control Substances severity level 2, scope L2 Pattern
- C0310: Systems: Medication Administration severity level 2, scope L2 Pattern
- C0325: Systems: Self-Administration of Meds severity level 2, scope L2 Pattern
- C0363: Acuity Based Staffing Tool - Updates & Staffing Plan severity level 2, scope L2 Pattern
- C0370: Staffing Requirements and Training ? Pre-service severity level 2, scope L2 Pattern
- C0372: Training Within 30 Days of Hire ? Direct Care Staff severity level 2, scope L2 Pattern
- C0420: Fire and Life Safety: Safety severity level 2, scope L2 Widespread
- C0422: Fire and Life Safety: Training for Residents severity level 2, scope L2 Widespread
- October 14, 2024: Complaint Investig., 2 deficiencies cited report
- C0303: Systems: Treatment Orders severity level 2, scope L2 Pattern
- C0310: Systems: Medication Administration severity level 2, scope L2 Pattern
- January 11, 2024: Licensure Complaint, 3 deficiencies cited report
- C0303: Systems: Treatment Orders severity level 2, scope L2 Isolated
- C0360: Staffing Requirements and Training: Staffing severity level 2, scope L2 Widespread
- C0361: Acuity-Based Staffing Tool severity level 2, scope L2 Widespread
- January 3, 2024: Licensure Complaint, 1 deficiency cited report
- C0303: Systems: Treatment Orders severity level 2, scope L2 Isolated
- January 3, 2024: Complaint Investig., 1 deficiency cited report
- C0303: Systems: Treatment Orders severity level 2, scope L2 Isolated
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- January 3, 2024: Licensure Complaint, 1 deficiency cited report
- C0372: Training Within 30 Days: Direct Care Staff severity level 2, scope L2 Isolated
- January 3, 2024: Licensure Complaint, 1 deficiency cited report
- C0300: Systems: Medications and Treatments severity level 2, scope L2 Isolated
- January 3, 2024: Licensure Complaint, 1 deficiency cited report
- C0303: Systems: Treatment Orders severity level 2, scope L2 Isolated
- September 25, 2023: Validation, 18 deficiencies cited report
- C0000: Comment severity level 0
- C0150: Facility Administration: Operation severity level 2, scope L2 Widespread, corrected October 5, 2024
- C0240: Resident Services Meals, Food Sanitation Rule severity level 2, scope L2 Widespread, corrected October 5, 2024
- C0252: Resident Move-In and Eval: Res Evaluation severity level 2, scope L2 Isolated, corrected November 27, 2023
- C0260: Service Plan: General severity level 2, scope L2 Pattern, corrected November 27, 2023
- C0270: Change of Condition and Monitoring severity level 2, scope L2 Pattern, corrected November 27, 2023
- C0282: Rn Delegation and Teaching severity level 3, scope L3 Isolated, corrected November 27, 2023
- C0300: Systems: Medications and Treatments severity level 3, scope L3 Isolated, corrected November 27, 2023
- C0302: Systems: Tracking Control Substances severity level 2, scope L2 Isolated, corrected November 27, 2023
- C0310: Systems: Medication Administration severity level 2, scope L2 Pattern, corrected November 27, 2023
- C0325: Systems: Self-Administration of Meds severity level 2, scope L2 Isolated, corrected November 27, 2023
- C0330: Systems: Psychotropic Medication severity level 2, scope L2 Isolated, corrected November 27, 2023
- C0340: Restraints and Supportive Devices severity level 2, scope L2 Pattern, corrected November 27, 2023
- C0374: Annual and Biennial Inservice For All Staff severity level 2, scope L2 Pattern, corrected November 27, 2023
- C0420: Fire and Life Safety: Safety severity level 2, scope L2 Widespread, corrected November 27, 2023
- C0455: Inspections and Investigation: Insp Interval severity level 2, scope L2 Widespread, corrected October 5, 2024
- C0610: General Building Exterior severity level 2, scope L2 Widespread, corrected November 27, 2023
- C0613: General Building: Doors-Walls, Cleanable severity level 2, scope L2 Widespread, corrected November 27, 2023
- C0615: Resident Units severity level 2, scope L2 Pattern, corrected November 27, 2023
- C0655: Call System severity level 2, scope L2 Widespread, corrected November 27, 2023
- August 10, 2023: Licensure Complaint, 2 deficiencies cited report
- C0010: Licensing Complaint Investigation severity level 2, scope L2 Isolated
- C0300: Systems: Medications and Treatments severity level 2, scope L2 Isolated
- C0301: Systems: Medication Administration severity level 2, scope L2 Isolated
- December 6, 2022: Complaint Investig., 1 deficiency cited report
- C0010: Licensing Complaint Investigation severity level 2, scope L2 Isolated
- C0361: Acuity-Based Staffing Tool severity level 2, scope L2 Widespread
- December 6, 2022: Complaint Investig., 1 deficiency cited report
- C0010: Licensing Complaint Investigation severity level 2, scope L2 Isolated
- C0361: Acuity-Based Staffing Tool severity level 2, scope L2 Widespread
Substantiated abuse or neglect
- November 19, 2024: Failed to provide a safe medication administration system Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $188.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0055 (Medications and Treatments)State’s findings
On or about November 19, 2024, the facility failed to provide a safe medication administration system to ensure the Alleged Victim’s (AV) medications were administered as ordered. The failure resulted in unreasonable discomfort, which is a violation of resident rights, is considered neglect of care and constitutes abuse.
- September 8, 2023: Failed to provide a safe medication administration system Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $500.00; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0055 (Medications and Treatments)State’s findings
On or about September 8, 2023, the Alleged Victim (AV) had his/her blood glucose measured and it was at 50, according to the staff that took the reading. This staff did not give AV any juice or glucose tablets to increase AV's blood glucose, nor did they note the reading in any documentation. At approximately 9 am that same morning, another staff checked and AV's blood glucose was at 70, and that staff member proceeded to give AV his/her shot of insulin. Later that morning, staff came into the room and AV was awoken by staff shaking him/her. They handed AV orange juice and left the room. AV couldn't open the orange juice and called for staff assistance, to which staff responded, opened the juice and stayed with AV to assist him/her in drinking it. The facility staff inaction placed AV at risk for serious harm. The facility's failure to provide a safe medication administration system is a violation of resident rights, is considered neglect of care and constitutes abuse.
- June 29, 2023: Failed to provide a safe medication administration system Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $500.00; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0055 (Medications and Treatments)State’s findings
The facility failed to provide a safe medication administration system to ensure the Alleged Victims (AV) medication orders were administered as prescribed. On multiple occasions, it was discovered that AV did not receive the medication as scheduled, causing unreasonable pain and discomfort. The facility’s failure is a violation of resident rights, is considered neglect of care and constitutes abuse.
- February 16, 2023: Failed to provide a safe medication administration system Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0055 (Medications and Treatments)State’s findings
Alleged Victim (AV) relies on the facility for a safe environment and care with management of medications. AV has history of Congestive Heart Failure (CHF), and hospitalization for treatment of exacerbated CHF, and fluid retention. AV’s medication was misfiled by the facility, and AV missed his/her daily dose of medication from approximately February 18, 2023, to approximately February 24, 2023. AV did not receive the medication as ordered and was placed on alert charting and had no side effects related to missed medications. The facility failed to provide a safe medication administration system to ensure the AV’s medication was administered as ordered, which is a violation of Oregon Administrative Rules.
- December 19, 2022: Failed to provide a safe medication administration system Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $500.00; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0055 (Medications and Treatments)State’s findings
The facility failed to provide a safe medication administration system to ensure the Alleged Victim (AV)s medication orders were administered as prescribed. On multiple occasions, it was discovered that AV was administered the incorrect dose of prescribed medication causing AV to experience changes in baseline, and exposed AV to serious risk of harm. The facility’s failure is a violation of resident rights, is considered neglect of care and constitutes abuse.
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- November 8, 2022: Failed to administer medication as ordered Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $500.00; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General); 411-054-0055 (Medications and Treatments)State’s findings
Alleged Victim (AV) relies on the facility to administer his/her medications. AV’s service plan indicates staff to perform CBG and to perform insulin injections, staff to reorder medications as needed, facility will assist AV in taking all routine and PRN medications according to doctor’s orders. On or about November 07, 2022, AV CBG was checked before dinner, and it was severely high with a reading of (597). It was discovered AV insulin was discontinued on the MAR on or about October 20, 2022. AV had not received their daily insulin for approximately eighteen (18) days. The facility failed to administer medication as ordered, which is a violation of resident rights is considered neglect of care and constitutes abuse.
- October 7, 2022: Failed to provide a safe medication administration system Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $500.00; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0055 (Medications and Treatments)State’s findings
The facility failed to provide a safe medication administration system to ensure the Alleged Victims (AV) medication orders were administered as prescribed. It was discovered AV did not receive pain medication as scheduled, causing unreasonable pain and discomfort. The facility’s failure is a violation of resident rights, is considered neglect of care and constitutes abuse.
- August 21, 2022: Failed to provide a safe medication administration system Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $375.00; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0055 (Medications and Treatments)State’s findings
The facility failed to provide a safe medication administration system to ensure the Alleged Victims (AV) medication orders were administered as prescribed. On or about 08/21/2022 AV was found on the ground. It was discovered that AV was administered the incorrect dose of medication, causing AV to fall. The facility’s failure is a violation of resident rights, is considered neglect of care and constitutes abuse.
- April 4, 2022: Failed to provide a safe medication administration system Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $500.00; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0055 (Medications and Treatments)State’s findings
The facility failed to provide a safe medication administration system to ensure the Alleged Victims (AV) medication orders were administered as prescribed. On or about April 03, 2022, AVs provider decreased the dosage to h/h medication. AV did not receive his h/h medication of the new dosage until on or about April 08, 2022. The facility’s failure is a violation of resident rights, is considered neglect of care and constitutes abuse.
- February 1, 2022: Failed to provide a safe medication administration system Abuse: Neglect; Level 2 - Minor harm or potential for moderate harm; fine $500.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0055 (Medications and Treatments)State’s findings
Alleged victim (AV) relies on the facility for his/her care. AV was not administered his/her medications for approximately ten (10) days. The facility failed to provide a safe medication administration system which is a violation of Oregon Administrative Rules.
- November 14, 2021: Failed to properly plan care Abuse: Neglect; Level 3 - Moderate harm or potential for serious harm; fine $500.00; report
Rules: 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0036 (Service Plan – General)State’s findings
Alleged Victim (AV) has a history of falls with injuries and injuries from unknown causes. AV had approximately four (4) falls from November 14, 2021, thru January 22, 2022, which resulted in trips to the emergency room and an admission to hospice. The facility failed to plan care implement interventions to mitigate, the risk of falls with injury and injuries due to unknown cause, which is a violation of resident’s rights, is neglect of care and constitutes abuse.
Substantiated licensing violations
- February 17, 2026: Failed to use an ABST Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0037 (Acuity-Based Staffing Tool)State’s findings
The facility failed to have an updated Acuity-Based Staffing Tool (ABST) that accurately reflected the resident population and their care needs. Inconsistencies were identified between the resident roster, care plans, and the data entered into the ABST. An investigation determined this is a violation of Oregon Administrative Rules.
- February 9, 2026: Failed to provide a safe medication administration system Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0055 (Medications and Treatments)State’s findings
On or about February 9, 2026, the facility failed to provide a safe medication administration system. The facility's failure is a violation of Oregon Administrative Rules.
- February 8, 2025: Failed to provide a safe medication administration system Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0025 (Facility Administration); 411-054-0055 (Medications and Treatments)State’s findings
Alleged Victim (AV) is a resident of the facility who requires total assistance with his/her medications. On or about February 12, 2025, it was discovered that Alleged Perpetrator 2 (AP2) failed to administer AV's prescribed medication as ordered between February 8 and February 10, 2025. Based on facility documentation and staff interviews, AP2 did not follow AV's prescribed medication schedule. As a direct result of this failure, AV experienced increased swelling and pain in both feet, causing unreasonable discomfort and pain. AP2’s failure to carry out AV's medication orders as prescribed is considered neglect of care and constitutes abuse. The facility failed to ensure adequate professional oversight of the medication administration system for AV, which is considered a violation of Oregon Administrative Rules.
- October 20, 2024: Failed to provide safe environment Licensing Violation; Level 3 - Moderate harm or potential for serious harm; report
Rules: 411-054-0025 (Facility Administration)State’s findings
On or about October 20, 2024, Alleged Victim (AV) asked facility staff where their evening medications were. Alleged Perpetrator 2 (AP2), a staff member of the facility, was observed to charge into AV's room after AV's request and began yelling at AV and calling AV inappropriate names. Based on facility documentation and interviews, AV asked AP2 to stop yelling at him/her and asked APS to leave their room. AP2 stayed in AV's room for about two minutes, yelling at AV. AV felt threatened and scared by AP2's behavior. AV was so distraught by the incident; AV was observed crying after AP2 left his/her room. AP2 admitted to raising his/her voice at AV, propping AV's door with their foot, and calling AV a curse name. AP2's actions is considered verbal abuse. The facility failed to provide a safe environment for AV which is a violation of Oregon Administrative Rules.
- September 19, 2024: Failed to provide infection control Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0025 (Facility Administration); 411-054-0050 (Infection Prevention and Control)State’s findings
Based on observation, interview, and record review, conducted during a site visit on 09/23/24, it was confirmed the facility failed to establish and maintain infection prevention and control protocols to provide a safe, sanitary and comfortable environment. Findings include, but are not limited to the following: - On 09/23/24, Compliance Specialist observed Staff 3 wash his/her hand in the handwashing sink. CS observed that Staff 3 did not dry his/her hands thoroughly because the paper towel dispenser was out of order. Staff 3 stated the paper towel dispenser had been out of order for a few weeks. - During a kitchen tour, on 09/23/24, it was observed the kitchen was unclean. A review of a kitchen document titled. “Cook’s and Prep Cooks Cleaning and Task Log” was not initialed on 09/21/24, 09/22/24 and 09/23/24. The facility's failure to establish and maintain infection prevention and control protocols to provide a sanitary and clean environment is a violation of Oregon Administrative Rules.
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- September 19, 2024: Failed to maintain a safe physical environment Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0300 (Assisted Living Facility Building Requirements)State’s findings
Based on observation and interview conducted during a site visit on 09/23/24, it was confirmed that the facility failed to keep all exterior equipment and all equipment necessary for the health, safety and comfort of the residents, in good repair. Findings include, but not limited to the following: - On 09/23/24, Compliance Specialist observed the trash compacter to have a rusted hole approximately 8 to 10 inches wide and approximately 8 inches high on the same side as the compactor door rendering an unsanitary and safe situation. - On 09/23/24, Staff 1 stated the trash compactor had been like that since she/he arrived over a month ago. It was confirmed the facility failed to keep all equipment in good repair. Facility failure to keep all exterior equipment and all equipment necessary for the health, safety, and comfort of the residents, in good repair is a violation of Oregon Administrative Rules.
- April 9, 2024: Failed to provide a safe medication administration system Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0025 (Facility Administration); 411-054-0055 (Medications and Treatments)State’s findings
According to documentation, the Alleged Perpetrator 2 (AP2) failed to ensure AV's medication was administered as ordered. The failure resulted in AV going without his/her medication, causing unreasonable discomfort, which is a violation of resident rights, is considered neglect of care and constitutes abuse. The facility failed to provide a safe medication administration system, which is a violation of Oregon Administrative Rules
- March 4, 2024: Failed to protect resident from financial exploitation Licensing Violation; Level 3 - Moderate harm or potential for serious harm; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare)State’s findings
Alleged Victim (AV) did not require facility assistance with shopping and the care plan was being followed at the time of the incident. On or about March 4, 2024, AV’s family called facility to make them aware of AV’s credit card, debit card and cash being stolen. On or about February 28, 2024, was the last time AV used h/h card. The card was laying on the counter and debit card along with cash was in AV's Wallet. Per LEA report on or about March 05, 2024, LEA received an email from Costco. Costco was able to locate the transaction on video and captured the vehicle the suspect had been driving as well. They included many photos of the suspect while in the store, a printed transaction of the items purchased and the membership information for the suspect. The member account used to make the transaction was under the name of Alleged Perpetrator 2 (AP2). LEA completed an Oregon DMV check on AP2 and found that the DMV photo in file on or about June 10, 2022, matches AP2 in Costco. The physical descriptors in the DMV entry shows AP2 which matches with the suspect. The complete name in the entry is AP2. LEA also received video and photographs of a suspect who fraudulently used AV’s card at the Target. The suspect on the video was also AP2. Per LEA report AP2 told LEA he/she was the one who took the credit cards. AP2 said s/he used the cards for purchasing things for his/her children. AP2 said s/he was the only one who used the cards. LEA asked AP2 how many cards s/he took from AV and AP2 reported s/he took only two cards. AV's credit card had 11 fraudulent charges, $1,745.81 in total and AV’s debit card had 5 fraudulent charges, $1,094.48 in total loss, $2,840.29. Based upon the review of documentary observations, court charges and proceedings, confirmation of AP2 identity through multiple sources, and AP2's own admission AP2 is responsible for financial exploitation and constitutes abuse. The facility failed to protect AV from financial exploitation which is a violation of Oregon Administrative Rules.
- December 20, 2023: Failed to administer medication as ordered Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
State’s findings
Resident 1 had an order to receive 1 tab of hydrocodone daily. A review of an incident report dated December 21, 2023, revealed that on December 20, 2023,at 5:00 am, Staff 2 gave Resident 1, a half hydrocodone, instead of 1 full tab. The incident report indicated that no side effects or reaction occurred due to the error. On January 5, 2024, Staff 1, confirmed that the medication error occurred. Staff 1 stated in the interview that three care staff will be advanced to the Med Tech position and are receiving training on the cart. Based on interview and record review conducted during a desk review, on January 5, 2024, it was confirmed the facility failed to carry out medication orders as prescribed for 1 of 1 sampled residents (#1).
- December 13, 2023: Failed to administer medication as ordered Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0055 (Medications and Treatments)State’s findings
On January 5, 2024, with Staff 1, confirmed that the medication error occurred. Staff 1 stated in the interview that three care staff will be advanced to the Med Tech position and are receiving training on the cart. Those same individuals are being delegated for residents who require delegated administration. A review of APS Referral Form Screening dated December 14, 2023, and the facility self report of the dated December 13, 2023, it was indicated that Resident 1 received medication for high blood pressure despite being outside parameters for administration. Medication was to be held if Resident 1's Systolic Blood Pressure (SBP) was below 120, or heart rate was below 60. Resident 1 received high blood pressure medication when their SBP was 116 and heart rate was 56. On January 3, 2024, it was confirmed the facility failed to carry out medication orders as prescribed for 1 of 1 residents (#1) who received medications.
- December 10, 2023: Failed to have medication available Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0055 (Medications and Treatments)State’s findings
The facility failed to ensure a safe medication administration system by failing to reorder a resident's medication timely. An investigation determined this is a violation of Oregon Administrative Rules.
- December 4, 2023: Failed to provide a safe medication administration system Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0055 (Medications and Treatments)State’s findings
Alleged Victim (AV) relies on the facility for h/h care. AV has parameters for a certain medication. AV’s parameters state if AV’s [medical parameters are higher than an established number], medication should be administered. On or about December 04, 2023, AV’s [medical parameters were higher than that established number] and medication should have been administered. AP2 did not administered AV medication, there was no negative outcome to AV as a result of the lack of medication administration. AP2’s, and the Facility actions failed to provide a safe medication administration system which is a violation of Oregon Administrative Rules.
- November 22, 2023: Failed to provide a safe medication administration system Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0055 (Medications and Treatments)State’s findings
Alleged Victim (AV) relies on the facility for h/h care. AV has parameters for a certain medication. The medication should be held if under a certain number. On or about November 22, 2023, AV’s [parameter] was under that certain number, meeting the criteria for holding medication. AP2 administered AV medication, there was no negative outcome to AV as a result of the medication administration. AP2’s, and the Facility actions failed to provide a safe medication administration system which is a violation of Oregon Administrative Rules.
- November 2, 2023: Failed to administer medication as ordered Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0055 (Medications and Treatments)State’s findings
On January 11, 2023, Staff 2 stated the facility sometimes had delays refilling "cycle fills" and reordering narcotics for Resident 1. Resident 1's MAR, dated November 1, 2023, through November 30, 2023, revealed the following medications were not administered: On November 2, 2023, Oxycodone 5mg twice a day; On November 21, 2023, Cetirizine 10mg, Atorvastatin 40 mg, Prednisone 5mg once a day; and On November 22, 2023, Pantoprazole 40 mg once a day. The MAR noted the facility was waiting on medication to arrive from the pharmacy. Based on interview and record review, conducted during a site visit on January 11, 2023, it was confirmed the facility failed to carry out medication orders as prescribed for 1 of 1 sampled resident (# 1).
- November 1, 2023: Failed to provide a safe medication administration system Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0028 (Reporting and Investigating Abuse and Other Actions Affecting Resident Welfare); 411-054-0055 (Medications and Treatments)State’s findings
On or about November 02, 2023, it was discovered Alleged Victim's (AV’s) medication was not being administered as ordered. AV was receiving medication every day instead of every two (2) days, placing him/her at risk of serious harm. The facility failed to provide a safe medication administration system which is a violation of Oregon Administrative Rules.
- September 24, 2023: Failed to provide a safe medication administration system Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections); 411-054-0055 (Medications and Treatments)State’s findings
The facility failed to provide a safe medication administration system for the Alleged Victim (AV). An investigation determined on or about September 24, 2023, AV was administered a full tab of medication, when order written for half-tab. AV received medication at 11:00am instead of 4:00pm. The facility failure is a violation of Oregon Administrative Rules.
- September 19, 2023: Failed to provide inservice Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0070 (Staffing Requirements and Training)State’s findings
On 01/03/24, Witness 1 (APS Investigator) stated Staff 1 (Caregiver) administered insulin to Resident 1, without having been delegated. A record review of an email exchange between Witness 1 and Staff 3 (Administrator) on 09/19/23, Staff 1 was not delegated to administer insulin to resident 1. Staff 2 (LPN) responded via email, that Staff 1 was not delegated to administer insulin to Resident 1. Based on interview and record review, conducted through a desk review on 01/03/24, it was confirmed the facility failed to document that they had observed and evaluated the individual's ability to perform safe medication and treatment administration unsupervised for 1 of 1 sampled residents (#1) who received insulin, by a staff member who was not delegated.
- July 18, 2023: Failed to provide a safe medication administration system Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0055 (Medications and Treatments)State’s findings
The facility allegedly failed to provide a safe medication administration system for the Alleged Victim. An investigation determined this is a violation of Oregon Administrative Rules.
- May 15, 2023: Failed to provide a safe medication administration system Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0055 (Medications and Treatments)State’s findings
The facility failed to implement a safe medication administration system. An investigation determined this is a violation of Oregon Administrative Rules.
- December 1, 2022: Failed to submit timely or adequate staffing documentation Licensing Violation; Level 2 - Minor harm or potential for moderate harm; fine $6,750.00; report
Rules: 411-061-0010State’s findings
On or about December 01, 2022, the Oregon Health Authority reported to the Department that Respondent failed to comply with weekly reporting requirements of vaccinated individuals, residents and staff, to the proper authority as required by law. This failure has been ongoing for a total of 30 days
- November 10, 2022: Failed to use an ABST Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0037 (Acuity-Based Staffing Tool)State’s findings
The facility failed to fully implement and update an Acuity Based Staffing Tool (ABST). An investigation determined this is a violation of Oregon Administrative Rules. Corrective Action not taken due to violation being abated.
- November 1, 2022: Failed to submit timely or adequate staffing documentation Licensing Violation; Level 2 - Minor harm or potential for moderate harm; fine $6,750.00; report
Rules: 411-061-0010State’s findings
On or about November 01, 2022, the Oregon Health Authority reported to the Department that Respondent failed to comply with weekly reporting requirements of vaccinated individuals, residents and staff, to the proper authority as required by law. This failure has been ongoing for a total of 30 days.
- October 19, 2022: Failed to use an ABST Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0037 (Acuity-Based Staffing Tool)State’s findings
The facility failed to have an Acuity-Based Staffing Tool (ABST) that accurately reflected the resident population and their needs. An investigation determined this is a violation of Oregon Administrative Rules.Corrective Action not taken due to violation being abated.
- October 9, 2022: Failed to protect resident from financial exploitation Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-054-0025 (Facility Administration); 411-054-0027 (Resident Rights and Protections)State’s findings
According to documentation Alleged Perpetrator 2 (AP2) financially exploited the Alleged Victim (AV) by borrowing items belonging to AV and brought different items back to AV instead of the items borrowed.. The failure resulted in AV not getting their property returned, which is a violation of resident rights, is considered neglect of care and constitutes abuse. The facility failed to provide a safe environment which is a violation of Oregon Administrative Rules.
- October 1, 2022: Failed to submit timely or adequate staffing documentation Licensing Violation; Level 2 - Minor harm or potential for moderate harm; fine $6,750.00; report
Rules: 411-061-0010State’s findings
On or about October 1, 2022, the Oregon Health Authority reported to the Department that Respondent failed to comply with weekly reporting requirements of vaccinated individuals, residents and staff, to the proper authority as required by law. This failure has been ongoing from September 1, 2022 to September 30, 2022, for a total of 30 days.
- August 1, 2022: Failed to submit timely or adequate staffing documentation Licensing Violation; Level 2 - Minor harm or potential for moderate harm; fine $6,750.00; report
Rules: 411-061-0010State’s findings
On or about August 1, 2022, the Oregon Health Authority reported to the Department that Respondent failed to comply with weekly reporting requirements of vaccinated individuals, residents and staff, to the proper authority as required by law. This failure has been ongoing from July 1, 2022 to July 31, 2022, for a total of 30 days.
- June 21, 2022: Failed to provide appropriate housekeeping services Licensing Violation; Level 1 - No harm or potential for minor harm; report
Rules: 411-054-0030 (Resident Services)State’s findings
The allegation that the facility failed to provide household services to assist the resident in accordance with OAR 411-054-0030(1)(g) Per a complaint the resident's apartment smelled horribly was verified.
- June 21, 2022: Failed to provide appropriate housekeeping services Licensing Violation; Level 1 - No harm or potential for minor harm; report
Rules: 411-054-0300 (Assisted Living Facility Building Requirements)State’s findings
The allegation that the facility failed to keep the interior of the facility free from unpleasant odors in accordance with OAR 411-054-0300(4)(h) Per a complaint the resident's apartment smelled like pet urine and smoke was verified.
- June 21, 2022: Failed to provide safe environment Licensing Violation; Level 1 - No harm or potential for minor harm; report
Rules: 411-054-0025 (Facility Administration)State’s findings
The allegation that the facility failure to provide reasonable precautions against any condition that may threaten the health, safety, or welfare of residents per OAR 411-054-0025(4) was verified.
- June 21, 2022: Failed to assure resident rights Licensing Violation; Level 1 - No harm or potential for minor harm; report
Rules: 411-054-0027 (Resident Rights and Protections)State’s findings
The allegation that the facility failure to have medical and other records kept confidential except as otherwise provided by law per OAR 411-054-0027(1)(i) was verified.
- May 2, 2022: Failed to submit timely or adequate staffing documentation Licensing Violation; Level 2 - Minor harm or potential for moderate harm; report
Rules: 411-061-0010State’s findings
On or about May 1, 2022, the Oregon Health Authority reported to the Department that Respondent failed to comply with weekly reporting requirements of vaccinated individuals, residents and staff, to the proper authority as required by law. This failure has been ongoing from April 1, 2022 to April 30, 2022, for a total of 30 days.
- March 1, 2022: Failed to submit timely or adequate staffing documentation Licensing Violation; Level 2 - Minor harm or potential for moderate harm; fine $6,750.00; report
Rules: 411-061-0010State’s findings
On or about March 1, 2022, the Oregon Health Authority reported to the Department that Respondent failed to comply with weekly reporting requirements of vaccinated individuals, residents and staff, to the proper authority as required by law. This failure has been ongoing from February 1, 2022 to February 28, 2022, for a total of 27 days.
Read the full record on the state’s site →
ODHS lists only substantiated violations: “either a substantiated instance of abuse or a licensing violation. Open investigations and complaints that are being appealed by the provider are not listed.” Oregon counts neglect as a form of abuse; see the state’s definitions of abuse. Each violation shows the level ODHS gives it, in the state’s words (for example “2 - Minor harm or potential for moderate harm”), and any fine ODHS assessed. Inspection citations show the state’s severity level and scope, and the date ODHS recorded the problem as corrected when it lists one. Rule names come from the Oregon Administrative Rules. ODHS: “Formal regulatory actions can range from a condition placed upon a license due to non-compliance or a notice to revoke a license.” This community is licensed for 75 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Oregon Department of Human Services, Long-Term Care Licensing, data as of October 15, 2026, showing the last five years. Always visit in person and ask the community about anything listed here.
License and ownershipActive license
- License type
- Assisted Living Facility
- License number
- 70M015
- License status
- Active
- Licensed capacity
- 75
- County
- Washington County
Source: Oregon state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Paying with Medicaid and other programsOn the Oregon list of Medicaid providers (2026)
On the Oregon list of Medicaid providers. Listed as Cornell Estates Retirement And Assisted Living Residence under Accepts Medicaid (ODHS licensing record). (state list, as of Sep 9, 2026)
Being on the list means the community has taken part in the program. Ask whether it has a Medicaid opening now, and how many residents it serves on Medicaid.
Staff pay and workplace safety5 OSHA inspections, 14 violations cited
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Sep 11, 2026: complaint inspection, partial (safety). Case open. No violations cited. OSHA record. OSHA recorded the employer as 317745301 - Cornell Senior Care LLC.
- Apr 16, 2025: complaint inspection, partial (health). Case open. 3 violations cited (3 serious). Penalties: $4,236 proposed, $4,236 now. OSHA record. OSHA recorded the employer as 317740104 - Cornell Investors Group INC.
Details
- Serious: Hazard communication (chemical labels, safety data sheets, training) (1910.1200(h)(1)). Penalty $4,236 proposed, $4,236 now. To be fixed by Jun 27, 2025.
- Serious: Hazard communication (chemical labels, safety data sheets, training) (1910.1200(g)(8)). Penalty $0 proposed, $0 now. To be fixed by Jun 27, 2025.
- Serious: Hazard communication (chemical labels, safety data sheets, training) (1910.1200(e)(1)). Penalty $0 proposed, $0 now. To be fixed by Jun 27, 2025.
- Mar 7, 2025: programmed (planned) inspection, complete (safety). Case closed Jul 21, 2025. 5 violations cited (5 other). Penalties: $0 proposed, $0 now. OSHA record. OSHA recorded the employer as 317739698 - Cornell Investors Group INC.
Details
- Other than serious: Electrical wiring methods and equipment (1910.305(g)(1)(iv)(a)). Penalty $0 proposed, $0 now. To be fixed by Apr 18, 2025.
- Other than serious: Cited rule 1910.159(c)(10). Penalty $0 proposed, $0 now. To be fixed by Apr 18, 2025.
- Other than serious: Cited rule OAR. Penalty $0 proposed, $0 now. To be fixed by Apr 18, 2025.
- Other than serious: Cited rule OAR. Penalty $0 proposed, $0 now. To be fixed by Apr 18, 2025.
- Other than serious: Electrical wiring methods and equipment (1910.305(g)(1)(iv)(d)). Penalty $0 proposed, $0 now. To be fixed by Apr 18, 2025.
- May 22, 2018: complaint inspection, partial (health). Case closed Nov 15, 2018. 3 violations cited (3 other). Penalties: $0 proposed, $0 now. OSHA record. OSHA recorded the employer as 317720673 - Cornell Investors Group INC.
Details
- Other than serious: Cited rule OAR. Penalty $0 proposed, $0 now. To be fixed by Jul 20, 2018.
- Other than serious: Cited rule OAR. Penalty $0 proposed, $0 now. To be fixed by Jul 20, 2018.
- Other than serious: Cited rule OAR. Penalty $0 proposed, $0 now. To be fixed by Jul 20, 2018.
- Jan 28, 2016: programmed (planned) inspection, complete (safety). Case closed Sep 27, 2016. 3 violations cited (3 other). Penalties: $0 proposed, $0 now. OSHA record. OSHA recorded the employer as 317711139 - Cornell Investors Group INC.
Details
- Other than serious: Use of electrical equipment (1910.334(a)(3)(ii)). Penalty $0 proposed, $0 now. To be fixed by Jan 28, 2016.
- Other than serious: Lockout of equipment during maintenance (1910.147(c)(6)(i)). Penalty $0 proposed, $0 now. To be fixed by Apr 11, 2016.
- Other than serious: Bloodborne pathogens (needles, blood and body fluids) (1910.1030(g)(2)(iv)). Penalty $0 proposed, $0 now. To be fixed by Apr 11, 2016.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby careNearest hospital 1.0 mi, nursing home 0.2 mi, pharmacy 0.5 mi
- Nearest hospital with an emergency room
- Hillsboro Medical Center, Hillsboro. 1.0 mile away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Hillsboro Health & Rehabilitation Center, Hillsboro. 0.2 miles away, straight line.
- Nearest home health agency office
- Oregon Continental Home Health Care, Hillsboro. 1.3 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Sav-on. 0.5 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 97124 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Cornell Road Dialysis, Beaverton, 5.6 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars)
Noble Woods Dialysis Clinic, Hillsboro, 6.1 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars)
Pnrs Raines Dialysis, Forest Grove, 6.2 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 24 Medicare hospices tell CMS they serve ZIP code 97124.
Care Partners, office in Portland, 7.7 miles away, straight line (CMS family survey rating 4 of 5 stars)
Gracious Care Hospice, office in Beaverton, 9.6 miles away, straight line (CMS family survey rating 4 of 5 stars)
Forest Park Healthcare At Home, office in Portland, 10.2 miles away, straight line - Nearest geriatric medicine practice
- Legacy Clinics LLC, Portland. 10.3 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively moderate; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: inland flooding relatively low, wildfire very low, tornado very low, heat wave relatively moderate, earthquake relatively high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in February 2026. What was it, and how was it fixed?
- Your published starting price is a base rate. What would the total monthly cost be for my parent's needs?
- How much have prices gone up in each of the last three years?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Oregon Department of Human Services, Long-Term Care Licensing inspection records | Oct 15, 2026 | See above |
| Oregon Medicaid provider list | Sep 9, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
Common questionsAnswers to 4 questions families ask
What type of care does Cornell Estates Retirement And Assisted Living Residence provide?
Cornell Estates Retirement And Assisted Living Residence is licensed by the state of Oregon for assisted living in Hillsboro, Oregon. Its licensed capacity is 75 residents.
Does Lilisity rate Cornell Estates Retirement And Assisted Living Residence?
No. We publish state licensing details for Cornell Estates Retirement And Assisted Living Residence but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Cornell Estates Retirement And Assisted Living Residence cost?
Assisted Living in Washington County typically starts at $5,050 to $5,600 a month. Based on 33 communities that publish prices. These are area figures, not this community's price. The starting prices it publishes are in the Prices section on this page.
How do I contact Cornell Estates Retirement And Assisted Living Residence?
Use Cornell Estates Retirement And Assisted Living Residence's website, cornell-estates.com, or visit at 1005 Ne 17th Ave, Hillsboro, OR 97124.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid