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Villa Crest Nursing And Retirement Center

1276 Hanover Street, Manchester, NH 03104

Call Villa Crest Nursing And Retirement Center directly(603) 622-3262

For profit - Limited Liability company · 126 certified beds · Medicare and Medicaid

Top Rated Facility
5
Overall
CMS Rating
★★★★★

Villa Crest Nursing And Retirement Center is a Medicare-certified nursing home in Manchester, New Hampshire. CMS rates it 5 out of 5 stars overall (4/5 for staffing, 4/5 for health inspections). Nurse staffing is 4.00 hours per resident per day, above the New Hampshire average of 3.88. Its most recent inspection on Jul 31, 2025 cited 2 deficiencies.

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CMS Quality Ratings

Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars = highest quality.

Overall Rating
★★★★★ 5/5
Health Inspections
★★★★☆ 4/5
Staffing
★★★★☆ 4/5
Quality Measures
★★★★★ 5/5
Long-Stay QM
★★★★★ 5/5
Short-Stay QM
★★★★★ 5/5

How Villa Crest Nursing And Retirement Center compares

This facility vs. the New Hampshire and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.

MetricThis facilityNew Hampshire avgNational avg
Total nurse staffing (hrs/resident/day)4.003.883.89above avg
RN staffing (hrs/resident/day)0.450.740.68below avg
Aide staffing (hrs/resident/day)2.502.392.34above avg
Nursing staff turnover34.4%48.5%46.4%below avg
Deficiencies cited, last inspection2.04.09.5below avg

Staffing

Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.

4.00
Total Nurse Hrs/Resident/Day
0.45
RN Hrs/Resident/Day
1.05
LPN Hrs/Resident/Day
2.50
Aide Hrs/Resident/Day
3.66
Weekend Nurse Hrs/Resident/Day

Staff Turnover

Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is ~60%.

Total Nursing Staff
34.4%
Registered Nurses
10.0%
Administrator Changes 0 in last year

Recent Health Inspection

CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.

Jul 31, 2025
Most Recent Inspection Date
2
Total Deficiencies Found
12
Health Inspection Score
0
Number of Fines

What inspectors found at Villa Crest Nursing And Retirement Center

Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.

  • Potential for harm
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Nutrition and Dietary Deficiencies · Jul 31, 2025
  • Potential for harm
    Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jul 31, 2025
  • Potential for harm
    Provide and implement an infection prevention and control program.Infection Control Deficiencies · Jun 20, 2024
  • Potential for harm
    Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.Pharmacy Service Deficiencies · Jun 20, 2024
  • Potential for harm
    Ensure services provided by the nursing facility meet professional standards of quality.Resident Assessment and Care Planning Deficiencies · Jun 20, 2024
  • Potential for harm
    Keep all essential equipment working safely.Environmental Deficiencies · Jun 2, 2023
  • Potential for harm
    Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.Nutrition and Dietary Deficiencies · Jun 2, 2023
  • Potential for harm
    Ensure that residents are free from significant medication errors.Pharmacy Service Deficiencies · Jun 2, 2023
  • Potential for harm
    Provide doctor's orders for the resident's immediate care at the time the resident was admitted.Resident Assessment and Care Planning Deficiencies · Jun 2, 2023

About This Facility

Address

1276 Hanover Street
Manchester, NH 03104

CMS Certification #

305079

Ownership

For profit - Limited Liability company

Certified Beds

126

Avg Residents/Day

120.8

Provider Type

Medicare and Medicaid

First Certified

1996-10-01

Setting

Urban

Location & Nearby

Explore the area around Villa Crest Nursing And Retirement Center using Google Maps.

Frequently asked questions

CMS gives Villa Crest Nursing And Retirement Center an overall rating of 5 out of 5 stars, including 4/5 for staffing and 4/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.

Villa Crest Nursing And Retirement Center reports 4.00 total nurse hours per resident per day, compared with the New Hampshire average of 3.88.

Its most recent CMS inspection cited 2 deficiencies.

Villa Crest Nursing And Retirement Center is certified for 126 beds.

Admissions at Villa Crest Nursing And Retirement Center

For admissions, availability and rehab questions, call (603) 622-3262. If a parent is leaving the hospital, the hospital discharge planner can also check which nursing homes have a bed.

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