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Holy Cross Health Center

357 Island Pond Road, Manchester, NH 03109

Call Holy Cross Health Center directly(603) 628-3550

Non profit - Church related · 40 certified beds · Medicare and Medicaid

Top Rated Facility
5
Overall
CMS Rating
★★★★★

Holy Cross Health Center is a Medicare-certified nursing home in Manchester, New Hampshire. CMS rates it 5 out of 5 stars overall (5/5 for staffing, 5/5 for health inspections). Nurse staffing is 5.21 hours per resident per day, above the New Hampshire average of 3.88. Its most recent inspection on Jan 3, 2025 cited 1 deficiencies.

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CMS Quality Ratings

Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars = highest quality.

Overall Rating
★★★★★ 5/5
Health Inspections
★★★★★ 5/5
Staffing
★★★★★ 5/5
Quality Measures
★★★★☆ 4/5
Long-Stay QM
★★★★☆ 4/5
Short-Stay QM
No data

How Holy Cross Health Center compares

This facility vs. the New Hampshire and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.

MetricThis facilityNew Hampshire avgNational avg
Total nurse staffing (hrs/resident/day)5.213.883.89above avg
RN staffing (hrs/resident/day)0.840.740.68above avg
Aide staffing (hrs/resident/day)3.542.392.34above avg
Nursing staff turnover37.1%48.5%46.4%below avg
Deficiencies cited, last inspection1.04.09.5below avg

Staffing

Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.

5.21
Total Nurse Hrs/Resident/Day
0.84
RN Hrs/Resident/Day
0.83
LPN Hrs/Resident/Day
3.54
Aide Hrs/Resident/Day
4.74
Weekend Nurse Hrs/Resident/Day

Staff Turnover

Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is ~60%.

Total Nursing Staff
37.1%
Registered Nurses
16.7%
Administrator Changes 0 in last year

Recent Health Inspection

CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.

Jan 3, 2025
Most Recent Inspection Date
1
Total Deficiencies Found
4
Health Inspection Score
0
Number of Fines

What inspectors found at Holy Cross Health Center

Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.

  • Potential for harm
    Have the Quality Assessment and Assurance group have the required members and meet at least quarterlyAdministration Deficiencies · Jan 3, 2025
  • Potential for harm
    Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.Nursing and Physician Services Deficiencies · Jan 26, 2023
  • Potential for harm
    Provide and implement an infection prevention and control program.Infection Control Deficiencies · Jan 26, 2023
  • Potential for harm
    Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.Pharmacy Service Deficiencies · Jan 26, 2023

About This Facility

Address

357 Island Pond Road
Manchester, NH 03109

CMS Certification #

305074

Ownership

Non profit - Church related

Certified Beds

40

Avg Residents/Day

22.6

Provider Type

Medicare and Medicaid

First Certified

1996-03-15

Setting

Urban

Location & Nearby

Explore the area around Holy Cross Health Center using Google Maps.

Frequently asked questions

CMS gives Holy Cross Health Center an overall rating of 5 out of 5 stars, including 5/5 for staffing and 5/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.

Holy Cross Health Center reports 5.21 total nurse hours per resident per day, compared with the New Hampshire average of 3.88.

Its most recent CMS inspection cited 1 deficiencies.

Holy Cross Health Center is certified for 40 beds.

Admissions at Holy Cross Health Center

For admissions, availability and rehab questions, call (603) 628-3550. If a parent is leaving the hospital, the hospital discharge planner can also check which nursing homes have a bed.

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