Nursing home · Top rated by CMS
Holy Cross Health Center
357 Island Pond Road, Manchester, NH 03109 · Map
Non profit - Church related · 40 certified beds
Holy Cross Health Center is a Medicare-certified nursing home in Manchester, New Hampshire. CMS rates it 5 out of 5 stars overall (5/5 for staffing, 5/5 for health inspections). Nurse staffing is 5.21 hours per resident per day, above the New Hampshire average of 3.88. Its most recent inspection on Jan 3, 2025 cited 1 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Holy Cross Health Center compares
This facility vs. the New Hampshire and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | New Hampshire avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 5.21 | 3.88 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.84 | 0.74 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 3.54 | 2.39 | 2.34 | above avg |
| Nursing staff turnover | 37.1% | 48.5% | 46.4% | below avg |
| Deficiencies cited, last inspection | 1.0 | 4.0 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
What inspectors found at Holy Cross Health Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Administration Deficiencies · Jan 3, 2025 · Full report (PDF) - Potential for harm
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies · Jan 26, 2023 - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Jan 26, 2023 - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Jan 26, 2023
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 357 Island Pond Road
Manchester, NH 03109 - CMS certification #
- 305074
- Ownership
- Non profit - Church related
- Certified beds
- 40
- Avg residents/day
- 22.6
- Provider type
- Medicare and Medicaid
- First certified
- 1996-03-15
- Setting
- Urban
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Holy Cross Health Center using Google Maps.
Other public records
- Staff pay 1 federal wage case with violations found, since 2018
Full public records, with dates and sources
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
- Findings for Jan 6, 2018 to Jan 4, 2020. Violations found: Fair Labor Standards Act (pay and hours), Family and medical leave. Employer as DOL recorded it: Holy Cross Health Center (Holy Cross Health Center Inc.). Case 1900726.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
Location and nearby care
- Nearest hospital with an emergency room
- Elliot Hospital, Manchester. 1.2 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Villa Crest Nursing and Retirement Center, Manchester. 1.2 miles away, straight line.
- Nearest home health agency office
- Vna Home Health And Hospice Services, Inc, Manchester. 1.0 mile away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 1.0 mile away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 03109 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Manchester Dialysis, Manchester, 1.2 miles away, straight line (CMS rating 4 of 5 stars)
Fmc Manchester Kidney Center, Manchester, 3.3 miles away, straight line (has a shift starting after 5 pm; CMS rating 5 of 5 stars)
Fresenius Medical Care Londonderry, Londonderry, 7.3 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars) - Hospice
- 9 Medicare hospices tell CMS they serve ZIP code 03109.
Vna Home Health And Hospice Services, Inc, office in Manchester, 1.0 mile away, straight line (CMS family survey rating 5 of 5 stars)
Brookhaven Hospice Of New Hampshire LLC, office in Bedford, 3.4 miles away, straight line (CMS family survey rating 5 of 5 stars)
Compassus - Greater Manchester, office in Bedford, 3.4 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Elliot Physicians Network, Manchester. 1.1 miles away, straight line. 3 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane relatively moderate, inland flooding relatively low, wildfire very low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | No plain statements of services found |
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Frequently asked questions
Is Holy Cross Health Center a good nursing home?
CMS gives Holy Cross Health Center an overall rating of 5 out of 5 stars, including 5/5 for staffing and 5/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Holy Cross Health Center staffed?
Holy Cross Health Center reports 5.21 total nurse hours per resident per day, compared with the New Hampshire average of 3.88.
Has Holy Cross Health Center had inspection problems?
Its most recent CMS inspection cited 1 deficiencies.
How many beds does Holy Cross Health Center have?
Holy Cross Health Center is certified for 40 beds.