Nursing home
Hackett Hill Healthcare Center
191 Hackett Hill Road, Manchester, NH 03102 · Map
For profit - Corporation · Part of Genesis Healthcare (193 facilities) · 70 certified beds
Hackett Hill Healthcare Center is a Medicare-certified nursing home in Manchester, New Hampshire. CMS rates it 2 out of 5 stars overall (3/5 for staffing, 1/5 for health inspections). Nurse staffing is 3.61 hours per resident per day, below the New Hampshire average of 3.88. Its most recent inspection on Mar 13, 2025 cited 7 deficiencies.
- 1 fine totaling $12,735In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Hackett Hill Healthcare Center compares
This facility vs. the New Hampshire and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | New Hampshire avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.61 | 3.88 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 1.20 | 0.74 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 1.83 | 2.39 | 2.34 | below avg |
| Nursing staff turnover | 40.6% | 48.5% | 46.4% | below avg |
| Deficiencies cited, last inspection | 7.0 | 4.0 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
Penalties in CMS records: 1 fine totaling $12,735, 1 total penalty.
What inspectors found at Hackett Hill Healthcare Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Actual harm
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning Deficiencies · Dec 17, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Dec 17, 2025 · Full report (PDF) - Potential for harm
Keep all essential equipment working safely.
Environmental Deficiencies · Mar 13, 2025 · Full report (PDF) - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Mar 13, 2025 · Full report (PDF) - Potential for harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Mar 13, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies · Mar 13, 2025 · Full report (PDF) - Minimal
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies · Mar 13, 2025 · Full report (PDF) - Potential for harm
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies · Apr 2, 2024 · Full report (PDF) - Potential for harm
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies · Apr 2, 2024 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Apr 2, 2024 · Full report (PDF) - Minimal
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies · Apr 2, 2024 · Full report (PDF) - Minimal
Post nurse staffing information every day.
Nursing and Physician Services Deficiencies · Jan 9, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 191 Hackett Hill Road
Manchester, NH 03102 - CMS certification #
- 305038
- Ownership
- For profit - Corporation
- Certified beds
- 70
- Avg residents/day
- 62.7
- Provider type
- Medicare and Medicaid
- First certified
- 1989-10-20
- Chain
- Genesis Healthcare (193 facilities)
- Setting
- Urban
Part of Genesis Healthcare
Genesis Healthcare operates 193 nursing facilities across the United States. View all Genesis Healthcare facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Hackett Hill Healthcare Center using Google Maps.
Other public records
- Website says Respite stays, nurse 24 hours a day, transportation, pets allowed
- Workplace safety 1 OSHA workplace safety inspection since 2020, no violations cited
Full public records, with dates and sources
Care and services
From the community’s website
What Hackett Hill Healthcare Center says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers respite or short-term stays.
Respite care
(page, checked Oct 12, 2026) - Nurse on site: 24 hours a day.
24-hour coverage by nurses specially trained in patient assessment and evaluation
(page, checked Oct 15, 2026) - Provides transportation.
Coordinated transportation
(page, checked Oct 12, 2026) - Pets allowed.
Pets Permitted
(page, checked Oct 12, 2026) - Apartment types named: private room, semi-private room.
Private and Semi-Private Rooms
(page, checked Oct 12, 2026)
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
DOL also concluded 1 case here with no violations found, most recently for a period ending May 3, 2006.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- May 27, 2020: fatality or catastrophe inspection, partial (health). Case closed Nov 23, 2020. No violations cited. OSHA record. OSHA recorded the employer as 191 Hackett Hill Road Operations LLC.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby care
- Nearest hospital with an emergency room
- Catholic Medical Center, Manchester. 1.9 miles away, straight line. CMS overall hospital rating: 4 of 5 stars. Location approximate.
- Nearest Medicare nursing home
- Courville at Manchester, Manchester. 2.4 miles away, straight line.
- Nearest home health agency office
- Maxim Healthcare Services, Manchester. 2.6 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 1.2 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 03102 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fmc Manchester Kidney Center, Manchester, 2.6 miles away, straight line (has a shift starting after 5 pm; CMS rating 5 of 5 stars)
Davita Manchester Dialysis, Manchester, 4.5 miles away, straight line (CMS rating 4 of 5 stars)
Fmc New Hampshire Kidney Center (Fmc), Concord, 11.5 miles away, straight line (CMS rating 1 of 5 stars) - Hospice
- 11 Medicare hospices tell CMS they serve ZIP code 03102.
Compassus - Greater Manchester, office in Bedford, 5.7 miles away, straight line (CMS family survey rating 3 of 5 stars)
Brookhaven Hospice Of New Hampshire LLC, office in Bedford, 5.7 miles away, straight line (CMS family survey rating 5 of 5 stars)
Vna Home Health And Hospice Services, Inc, office in Manchester, 6.7 miles away, straight line (CMS family survey rating 5 of 5 stars) - Nearest geriatric medicine practice
- Raphael Farra, MD, Manchester. 1.7 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: hurricane relatively low, inland flooding relatively low, wildfire very low, tornado relatively low, heat wave relatively low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Hackett Hill Healthcare Center a good nursing home?
CMS gives Hackett Hill Healthcare Center an overall rating of 2 out of 5 stars, including 3/5 for staffing and 1/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Hackett Hill Healthcare Center staffed?
Hackett Hill Healthcare Center reports 3.61 total nurse hours per resident per day, compared with the New Hampshire average of 3.88.
Has Hackett Hill Healthcare Center had inspection problems?
Its most recent CMS inspection cited 7 deficiencies.
How many beds does Hackett Hill Healthcare Center have?
Hackett Hill Healthcare Center is certified for 70 beds.