Assisted Living and Memory Care
Benchmark Senior Living at Forge Hill
4 Forge Hill Road, Franklin, MA 02038 · Map
Licensed for 97 residents
Benchmark Senior Living at Forge Hill is a state-licensed assisted living, memory care community in Franklin, Massachusetts. It is licensed for 97 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 97 residents
Certified Assisted Living Residence with Special Care Residence.
Nearest emergency room
6.5 miles
Landmark Medical Center, rated 2 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Benchmark Senior Living at Forge Hill this community | 97 | Not published | Active | 4 findings in latest review | |
| The Enclave of Franklin | 1.9 mi | 81 | $6,445/mo | Active | 6 findings in latest review |
| Whitney Place at Medway | 3.5 mi | 100 | Not published | Active | No record |
| Cornerstone at Milford | 5.6 mi | 85 | Not published | Active | No record |
| Blaire House of Milford, Clafin St | 5.9 mi | 42 | Not published | Active | 6 findings in latest review |
State inspection record4 findings in latest review
- Last compliance review
- May 15, 2025
- Reports on AGE’s page
- 1
- Latest action (as printed)
- Plan of Correction required
- Certified since 1999
Compliance review, May 15, 2025 (AGE’s report)
- Review on site
- May 15, 2025
- Report dated
- June 2, 2025
- Action taken (as printed)
- Plan of Correction required
- Previous action (as printed)
- No
- Certification (as printed)
- Deemed Certified since 5/13/2025
- Review before this one
- April 13, 2023
- Corrections due by (as printed)
- July 2, 2025
- Findings cited
- 4 4 marked repeat
Summary: AGE cited 4 findings in this report, 4 of them marked as repeat findings from an earlier review. Plan of Correction required (AGE’s action).
Summary of actions, as written: “AGE conducted an on-site Compliance Review on May 15, 2025. Benchmark Senior Living at Forge Hill (Residence) will continue to be certified until AGE issues a notice regarding final approval or denial of the application for recertification. Final approval will be granted when the issues discussed below have been clarified or corrected in writing. Benchmark Senior Living at Forge Hill June 2, 2025”
- Finding A: General Requirements for an ALR: -Self-administered Medication Management (SAMM) -Emergency Response marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Written disclosure of risk and consent not documented for all Residents utilizing a family-filled medication cassette. Late e-call response times.”
Regulation cited, as printed: 651 CMR12.04(2)(6)(2.)(d.) 651 CMR 12.04(2)(6)(3.)(b.)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(2): Service and Service Coordination Requirements
Corrective action: See IV A (sections of the report)
- Finding B: General Requirements for an ALR: Service Plan Development and Requirements marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Inconsistent with documenting all requirements of Assessments and Service Plans.”
Regulation cited, as printed: 651 CMR12.04(6)(a) 651 CMR 12.04(7)(6) 651 CMR 12.04(8)(c)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(6)(a): Screening and Assessment (rule text: “Prior to a Resident moving in, a nurse shall conduct an initial screening to assess and determine: 1. The prospective Resident's service needs and preferences and the ability of the Residence to meet those needs; 2. [...]”); 651 CMR 12.04(7): Service Plan Development (rule text: “The nurse and Service Coordinator shall develop an individualized Service Plan for each Resident in accordance with the findings of the initial screening described in 651 CMR 12.04(6). [...]”); 651 CMR 12.04(8)(c): Service Plan Requirements (rule text: “Following the Service Plan reassessment required by 651 CMR 12.04(7)(b), the Service Coordinator or nurse shall review the Service Plan not less than every six months, or at any time upon identifying an improvement in the Resident's [...]”)
Corrective action: See IVA (sections of the report)
- Finding C: General Requirements for an ALR: Quality Assurance and Performance Improvement marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Unsafe SAMM and LMA.”
Regulation cited, as printed: 651 CMR 12.04(10)(a)(b)(c)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(10)(a): Quality Assurance and Performance Improvement › Service Planning (rule text: “The Residence shall review a random sample of Resident assessments, service plans and progress notes at least once each year to ensure that the Residents' service plans have been implemented and meet the Resident's general needs and any [...]”)
Corrective action: See IV A&B (sections of the report)
- Finding D: Emergency Preparedness Plan and Reporting Requirements: Reporting Resident Specific Emergencies marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Late submissions of Resident-specific incidents reports.”
Regulation cited, as printed: 651 CMR 12.04(11)(a)(4)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(11)(a): Emergency Preparedness Plan and Reporting Requirements › Plan Requirements (rule text: “1. The plan and any changes to the plan, which shall be developed in conjunction with local and state emergency planners, must include the following elements: a. [...]”)
Corrective action: See IV A (sections of the report)
What AGE reviewed and found (AGE’s words)
- Service and Service Coordination Requirements
Self-administered Medication Management (SAMM)
- AGE reviewed the records of two Residents utilizing family-filled medication cassettes for SAMM:
- Two records were missing the current form used by the Residence to provide full written disclosure and consent for family-filled medication cassettes to outline all possible risks associated with this practice.
Emergency Response
- AGE reviewed the Personalized Emergency Response procedures developed to provide timely assistance to a Resident in the event of an emergency.
- During the months of July 2024 and March 2025, there were 86 e-call response times over the fifteen-minute limit in accordance with the Resident's policy.
- General Requirements for an Assisted Living Residence (ALR)
- AGE reviewed seven Resident Records reviewing documentation from April 2023 through the date of the Compliance Review to determine compliance with the requirements for Screenings, Assessments and Service Plan Development and Requirements.
Screening and Assessment
- Six records were missing documentation of an initial assessment being completed by a nurse.
Service Plan Development and Requirements
- Four records were missing documentation of a service plan review required within 30 days after the commencement of residency.
- Three records were missing documentation of a service plan review required every six months or after a change in Resident conditions.
- Quality Assurance and Performance Improvement
- AGE reviewed documentation to ensure the Residence has established an effective, ongoing quality improvement and assurance program for Service Planning, Safety Assurances, and Medication Quality from March 2023, through the date of the Compliance Review.
Medication administration observation
- AGE observed one PC staff and two nurses providing medication assistance to seven Residents to ensure the Residence has developed and implemented systems that support and promote safe SAMM / LMA.
SAMM
- AGE observed one Resident's medication storage unit contained expired medication
- AGE observed the PC staff failed to document on the medication observation sheet after providing SAMM assistance.
LMA
- AGE observed one Resident's medication storage unit contained medication to be provided Exemption C which should be locked separately as per the Residence policy on medication storage.
- AGE observed one Resident's medication storage unit contained medication without an order from an authorized prescriber.
- AGE observed one Resident's medication storage unit contained two medications that were not from a pharmacy-filled and pharmacy-labeled container.
- AGE observed one Resident's medication storage unit contained expired medication.
- AGE observed one nurse documented on the Medication Administration Record prior to administering the medication for three Residents.
- AGE observed one nurse who did not perform hand hygiene prior to one Resident's medication administration.
- Reporting Resident-specific Emergencies - Incident Reports
- AGE reviewed the Residence records and incident reports from April 2023 through the date of the Compliance Review to determine whether the Residence complied with the requirement to report qualifying incidents to AGE within 24 hours after the occurrence of the incident or accident.
- The Residence filed 23 incident reports greater than 24 hours after the occurrence of the incident or accident.
Summaries are ours and are marked “Summary”; quoted text is AGE’s own, as printed in reports scanned to text (spelling slips are AGE’s or the scan’s), shortened where marked [...]. Rule descriptions come from 651 CMR 12.00 as in force on the report date. AGE’s page for this residence links each report.
What these terms mean
651 CMR 12.09(2): AGE "shall conduct compliance reviews of Assisted Living Residences no less than once every two years. In addition, [AGE] may conduct a compliance review any time it has cause to believe that an Assisted Living Residence is in violation" of the law or its regulations.
651 CMR 12.09(4)(b): a notice of noncompliance "shall describe the noncompliance with particularity, indicate the specific portion of the law(s) or regulation(s) which have been violated, and shall include the corrective action to be taken."
651 CMR 12.09(4)(c) and (d): AGE may require corrective action, including "Ceasing the enrollment of new Residents" or "Reducing the number of Residents served", and may "deny, revoke, suspend, modify or refuse to issue or renew a Certification."
A finding marked repeat is one AGE also cited at an earlier review. AGE does not rate findings by severity in these reports; the action taken is AGE's overall response.
AGE posts these reports on each residence’s mass.gov page and keeps no public index, so older reports may not be listed. Massachusetts posts no complaint results for assisted living. This residence is certified for 97 units; larger residences have more records to review, so read counts with size in mind. Source: Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification, residence pages read October 16, 2026. Always visit in person and ask the residence about anything listed here.
License and ownershipActive license
- License type
- Certified Assisted Living Residence with Special Care Residence
- License status
- Active
- Licensed capacity
- 97
- County
- Norfolk County
- Executive Director
- Jason Last
Source: Massachusetts state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Executive Director name from the operator's website, as of Oct 12, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in Massachusetts, and other programs
How Medicaid pays for care in Massachusetts
- Group Adult Foster Care (GAFC), a MassHealth program. Most people pay privately. MassHealth (Medicaid) can help through Group Adult Foster Care (GAFC) at residences that accept it, but not all ALRs do. Ask before you sign a residency agreement. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 6.5 mi, nursing home 2.2 mi, pharmacy 0.7 mi
- Nearest hospital with an emergency room
- Landmark Medical Center, Woonsocket. 6.5 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Cedarwood Gardens, Franklin. 2.2 miles away, straight line.
- Nearest home health agency office
- Vna And Hospice Of Greater Milford, Milford. 5.1 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.7 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 02038 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Dialysis Center Of Woonsocket, Woonsocket, 5.3 miles away, straight line (CMS rating 4 of 5 stars)
Fmc Dialysis Services Of Blackstone Valley, Milford, 5.7 miles away, straight line (CMS rating 3 of 5 stars)
Usrc Foxborough Dialysis, Foxborough, 7.6 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars) - Hospice
- 22 Medicare hospices tell CMS they serve ZIP code 02038.
Vna & Hospice Of Greater Milford, office in Milford, 5.1 miles away, straight line (CMS family survey rating 5 of 5 stars)
Preferred Peaceful Transitions Home Health Care Inc, office in Milford, 6.1 miles away, straight line
Hopehealth Hospice & Palliative Care, office in Attleboro, 12.3 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Reliant Medical Group Inc, Milford. 6.8 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk very low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: hurricane relatively low, inland flooding relatively low, wildfire very low, tornado relatively low, heat wave very low, earthquake relatively low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in May 2025. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Benchmark Senior Living at Forge Hill provide?
Benchmark Senior Living at Forge Hill is licensed by the state of Massachusetts for assisted living, memory care in Franklin, Massachusetts. Its licensed capacity is 97 residents.
Does Lilisity rate Benchmark Senior Living at Forge Hill?
No. We publish state licensing details for Benchmark Senior Living at Forge Hill but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Benchmark Senior Living at Forge Hill cost?
Assisted Living in Massachusetts typically starts at $5,300 to $7,800 a month. Based on 31 communities that publish prices. These are area figures, not this community's price. Benchmark Senior Living at Forge Hill does not publish its prices.
How do I contact Benchmark Senior Living at Forge Hill?
Use Benchmark Senior Living at Forge Hill's website, mass.gov/locations/benchmark-senior-living-at-forge-hill, or visit at 4 Forge Hill Road, Franklin, MA 02038.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid