Assisted Living and Memory Care
Benchmark Senior Living at Clapboardtree
40 Clapboardtree St., Norwood, MA 02062 · Map
Licensed for 90 residents
Benchmark Senior Living at Clapboardtree is a state-licensed assisted living, memory care community in Norwood, Massachusetts. It is licensed for 90 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 90 residents
Certified Assisted Living Residence with Special Care Residence.
Nearest emergency room
1.7 miles
Norwood Hospital.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Benchmark Senior Living at Clapboardtree this community | 90 | Not published | Active | 5 findings in latest review | |
| Traditions of Dedham | 1.8 mi | 95 | Not published | Active | 9 findings in latest review |
| Birch Grove at Fox Hill Village | 2.0 mi | 24 | Not published | Active | No record |
| White Oak Cottages at Fox Hill Village | 2.0 mi | 24 | Not published | Active | 5 findings in latest review |
| Sunrise of Norwood | 2.0 mi | 72 | $7,000/mo | Active | No record |
State inspection record5 findings in latest review
- Last compliance review
- February 11, 2025
- Reports on AGE’s page
- 1
- Latest action (as printed)
- Plan of Correction
- Certified since 2017
Compliance review, February 11, 2025 (AGE’s report)
- Review on site
- February 11, 2025
- Report dated
- February 13, 2025
- Action taken (as printed)
- Plan of Correction
- Previous action (as printed)
- No
- Certification (as printed)
- Deemed certified under 651 CMR 12.03(7) since 1/16/2025
- Review before this one
- September 14, 2023
- Corrections due by (as printed)
- March 13, 2025
- Findings cited
- 5 3 marked repeat
Summary: AGE cited 5 findings in this report, 3 of them marked as repeat findings from an earlier review. Plan of Correction (AGE’s action).
Summary of actions, as written: “The Executive Office of Aging & Independence (AGE) conducted an on-site compliance review on February 11, 2025. Benchmark Senior Living at Clapboardtree (Residence) will continue to be certified until AGE issues a notice regarding final approval or denial of the application for re-certification. Final approval will be granted when the issues discussed below have been clarified or corrected in writing.”
- Finding A: General Requirements for an ALR - Service and Service Coordination Requirements: Emergency Response marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Delayed e-call response time not compliant with the ALR policy.”
Regulation cited, as printed: 651 CMR 12.04(2)(b)(3.)(b.)(c.)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(2)(b): Service and Service Coordination Requirements (rule text: “The Sponsor of the Assisted Living Residence shall provide or arrange for the provision of the following services by personnel meeting standards for professional qualifications and training set forth in 651 CMR 12.05, 12.07, and 12.08: 1. [...]”)
Corrective action: See IV A (sections of the report)
- Finding B: General Requirements for an ALR: Screening and Assessment Service Plan Development and Requirements
Details
AGE’s finding, as written: “Inconsistent with documenting all requirements of Assessments and Service Plans.”
Regulation cited, as printed: 651 CMR 12.04(1)(d) 651 CMR 12.04(6)(b) 651 CMR 12.04(7) 651 CMR 12.04(7)(a)(1.)(2.)(6.) 651 CMR 12.04(7)(b) 651 CMR 12.04 (8)(a)(2.)(c.) 651 CMR 12.04 (8)(c)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(1)(d): Physical Requirements (rule text: “All Assisted Living Residences shall provide at a minimum, either a kitchenette or access to a refrigerator, sink, and heating element for all Residents, however, as part of a Resident's Service Plan, such access may be limited to [...]”); 651 CMR 12.04(6)(b): Screening and Assessment (rule text: “The preadmission assessment shall note the name of any Legal Representative, Health Care Proxy, or any other person who has been documented as having decision-making authority for the Resident and the scope of his or her authority.”); 651 CMR 12.04(7): Service Plan Development (rule text: “The nurse and Service Coordinator shall develop an individualized Service Plan for each Resident in accordance with the findings of the initial screening described in 651 CMR 12.04(6). [...]”); 651 CMR 12.04(7)(a): Service Plan Development (rule text: “The Residence shall, at a minimum, document its assessment findings for the Resident on the following: 1. Allergies; 2. Diagnoses; 3. Medications (including dosage, method of administration and frequency); 4. Dietary needs; 5. [...]”); 651 CMR 12.04(7)(b): Service Plan Development (rule text: “The Service Coordinator or nurse shall review the Resident's initial service plan within 30 days of the commencement of residency and document the review to ensure the Resident's needs and preferences are accurately incorporated therein [...]”); 651 CMR 12.04(8)(a): Service Plan Requirements (rule text: “Each service plan shall be based on a current assessment of the Resident, and indicate the following: 1. The services needed, including the minimum service package provided for a monthly fee and any additional services the Resident needs; [...]”); 651 CMR 12.04(8)(c): Service Plan Requirements (rule text: “Following the Service Plan reassessment required by 651 CMR 12.04(7)(b), the Service Coordinator or nurse shall review the Service Plan not less than every six months, or at any time upon identifying an improvement in the Resident's [...]”)
Corrective action: See IV A (sections of the report)
- Finding C: General Requirements for ALR-Service and Service Coordination: Quality Assurance and Performance Improvement marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Missing or incomplete components of the Quality Assurance and Performance Improvement requirements.”
Regulation cited, as printed: 651 CMR 12.04(10)(b)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(10)(b): Quality Assurance and Performance Improvement › Resident Safety Assurances (rule text: “The Residence shall review policies and procedures designed to ensure a safe environment for all residents. Such policies and procedures shall include an Evidence Informed Falls Prevention Program.”)
- Finding D: General Requirements for an ALR - Emergency Preparedness Plan and Reporting Requirements: Reporting Resident Specific Emergencies marked by AGE as a repeat finding
Details
AGE’s finding, as written: “Resident specific incident reports submitted late to the Executive Office of Aging & Independence.”
Regulation cited, as printed: 651 CMR 12.04(11)(e)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.04(11)(e): Emergency Preparedness Plan and Reporting Requirements (rule text: “Any report required under 651 CMR 12.04(11)(c) or 12.04(11)(d) shall be filed with the Assisted Living Certification Unit within 24 hours after the occurrence of the incident or accident via EOEA's online filing system. [...]”)
Corrective action: See IV A (sections of the report)
- Finding E: Training Requirements: Supervision
Details
AGE’s finding, as written: “Missing documentation of semiannual PCA skills evaluations.”
Regulation cited, as printed: 651 CMR 12.07(8)
What the cited rule covers (651 CMR 12.00): 651 CMR 12.07(8): Supervision (rule text: “A qualified nurse shall, at least once every six months, evaluate the Personal Care Services provided by personal care staff of the Residence or by contracted providers. [...]”)
Corrective action: See IV A (sections of the report)
What AGE reviewed and found (AGE’s words)
- Service and Service Coordination Requirements - Emergency Response
- AGE reviewed response times and tests of the emergency response system from the calendar years 2023 and 2024 to determine compliance with Service Coordination requirements.
- In the month of December 2023 there were 497 e-call response times over the 12 minutes required by the Residence policy.
- In the month of May 2024 there were 330 e-call response times over the 12 minutes required by the Residence policy.
- In the month of December 2024 there were 172 e-call response times over the 15 minutes required by the Residence policy.
- General Requirements for an Assisted Living Residence (ALR)-
- AGE reviewed nine Resident Records reviewing documentation through the date of the Compliance Review to determine compliance with the requirements for Screenings, Assessments and Service Plan Development and Requirements.
Screening and Assessment
- Two records were without documentation to confirm that assessments noted the name and scope of any Legal Representative.
Service Plan Development and Requirements
- Five records were missing documentation of assessment results for Resident allergies.
- Five records were missing documentation of assessment results for Resident diagnosis.
- Five records were without documentation confirming the description of services not affiliated with the Assisted Living Residence.
- Three SCR records were missing documentation that Residents have supervised access to a heating element.
- Five records were missing documentation of the presence of Resident behaviors.
- Three records were missing documentation of an Initial Service Plan.
- Three records were missing documentation of a Service Plan reassessment required within 30-days after the commencement of residency.
- Quality Assurance and Performance Improvement
- AGE reviewed documentation to ensure the Residence has established an effective, ongoing quality improvement and assurance program for Service Planning, Resident Safety and Medication Quality for the calendar years 2023 and 2024.
Resident Safety Assurances
- Documentation of target date for follow up concerning findings was missing for the 2023 calendar year reviewed.
- Reporting Resident-specific Emergencies – Incident Reports
- AGE reviewed the Residence records and submitted incident reports from September 14, 2023 through February 11, 2025 for evidence that all occurrences of an incident or accident that has or may have a Significant Negative Effect on a Resident's health, safety or welfare were reported to AGE within 24 hours after the occurrence of the incident or accident.
- The Residence filed 55 incident reports greater than 24 hours after the occurrence of the incident during the period reviewed.
- Training Requirements - Supervision
- AGE reviewed the records of four PCA personnel to verify a qualified nurse shall, at least once every six months, evaluate the Personal Care Services and his or her awareness of SAMM regulations and applicable policies and verifies his or her demonstrated ability to comply with SAMM regulations and related Residence policies and procedure provided by personal care staff of the Residence or by [...]
- Documentation of the nurse signature for PCA skills evaluations every six months of calendar year 2024 were missing for four PCA records reviewed.
Summaries are ours and are marked “Summary”; quoted text is AGE’s own, as printed in reports scanned to text (spelling slips are AGE’s or the scan’s), shortened where marked [...]. Rule descriptions come from 651 CMR 12.00 as in force on the report date. AGE’s page for this residence links each report.
What these terms mean
651 CMR 12.09(2): AGE "shall conduct compliance reviews of Assisted Living Residences no less than once every two years. In addition, [AGE] may conduct a compliance review any time it has cause to believe that an Assisted Living Residence is in violation" of the law or its regulations.
651 CMR 12.09(4)(b): a notice of noncompliance "shall describe the noncompliance with particularity, indicate the specific portion of the law(s) or regulation(s) which have been violated, and shall include the corrective action to be taken."
651 CMR 12.09(4)(c) and (d): AGE may require corrective action, including "Ceasing the enrollment of new Residents" or "Reducing the number of Residents served", and may "deny, revoke, suspend, modify or refuse to issue or renew a Certification."
A finding marked repeat is one AGE also cited at an earlier review. AGE does not rate findings by severity in these reports; the action taken is AGE's overall response.
AGE posts these reports on each residence’s mass.gov page and keeps no public index, so older reports may not be listed. Massachusetts posts no complaint results for assisted living. This residence is certified for 90 units; larger residences have more records to review, so read counts with size in mind. Source: Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification, residence pages read October 16, 2026. Always visit in person and ask the residence about anything listed here.
License and ownershipActive license
- License type
- Certified Assisted Living Residence with Special Care Residence
- License status
- Active
- Licensed capacity
- 90
- County
- Norfolk County
- Executive Director
- Patrick Hardy
Source: Massachusetts state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Executive Director name from the operator's website, as of Oct 12, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in Massachusetts, and other programs
How Medicaid pays for care in Massachusetts
- Group Adult Foster Care (GAFC), a MassHealth program. Most people pay privately. MassHealth (Medicaid) can help through Group Adult Foster Care (GAFC) at residences that accept it, but not all ALRs do. Ask before you sign a residency agreement. (state page)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 1.7 mi, nursing home 0.7 mi, pharmacy 0.6 mi
- Nearest hospital with an emergency room
- Norwood Hospital, Norwood. 1.7 miles away, straight line.
- Nearest Medicare nursing home
- Ellis Nursing Home (the), Norwood. 0.7 miles away, straight line.
- Nearest home health agency office
- Pathways Healthcare, Westwood. 2.1 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.6 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 02062 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Fmc Westwood Dialysis Center (Bma Westwood), Westwood, 0.7 miles away, straight line (CMS rating 5 of 5 stars)
Dci Brigham/Faulkner, Jamaica Plain, 7.1 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars)
Wellesley Dialysis, Wellesley, 7.5 miles away, straight line (CMS rating 4 of 5 stars) - Hospice
- 25 Medicare hospices tell CMS they serve ZIP code 02062.
Pathways Healthcare, office in Westwood, 2.1 miles away, straight line
Caring Hospice Services Of Massachusetts LLC, office in Norwood, 2.8 miles away, straight line
Hebrew Seniorlife Hospice Care, Inc, office in Dedham, 3.5 miles away, straight line - Nearest geriatric medicine practice
- Hebrew Rehabilitation Center, Dedham. 2.5 miles away, straight line. 2 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk very low; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: very low. By hazard: hurricane relatively low, inland flooding very low, wildfire very low, tornado very low, heat wave very low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in February 2025. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers work in memory care during the day, the evening and overnight, and for how many residents?
- What dementia training does each caregiver get before working alone, and every year after?
- How do staff respond when a resident is agitated, frightened or tries to leave?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Massachusetts Executive Office of Aging & Independence (AGE), Assisted Living Residence certification inspection records | Oct 16, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| Hurricane evacuation zone maps | Not in a mapped zone | |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Benchmark Senior Living at Clapboardtree provide?
Benchmark Senior Living at Clapboardtree is licensed by the state of Massachusetts for assisted living, memory care in Norwood, Massachusetts. Its licensed capacity is 90 residents.
Does Lilisity rate Benchmark Senior Living at Clapboardtree?
No. We publish state licensing details for Benchmark Senior Living at Clapboardtree but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Benchmark Senior Living at Clapboardtree cost?
Assisted Living in Massachusetts typically starts at $5,300 to $7,800 a month. Based on 31 communities that publish prices. These are area figures, not this community's price. Benchmark Senior Living at Clapboardtree does not publish its prices.
How do I contact Benchmark Senior Living at Clapboardtree?
Use Benchmark Senior Living at Clapboardtree's website, mass.gov/locations/benchmark-senior-living-at-clapboardtree, or visit at 40 Clapboardtree St., Norwood, MA 02062.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid