Assisted Living
Willow View Gardens Memory Care & Assisted Living
2025 N. Bush Street, Santa Ana, CA 92706 · Map
Licensed for 130 residents · HOLLYBROOK MONTECITO OPERATIONS, LLC ET AL
Willow View Gardens Memory Care & Assisted Living is a state-licensed assisted living community in Santa Ana, California. It is licensed for 130 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
This community does not publish its prices.
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 130 residents
RESIDENTIAL CARE ELDERLY 306004308, 306006204, licensed since Jan 25, 2011. Licensee HOLLYBROOK MONTECITO OPERATIONS, LLC ET AL.
Nearest emergency room
1.3 miles
Providence St. Joseph Hospital, rated 4 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Willow View Gardens Memory Care & Assisted Living this community | 130 | Not published | Active | 7 Type A, 11 Type B | |
| Flowers Family Care | 0.7 mi | 6 | Not published | Active | 7 Type A, 7 Type B |
| Town & Country (Independent Living and Assisted Living and Continuing Care) | 0.7 mi | 328 | Not published | Active | 9 Type A, 9 Type B |
| Bubbe & Zayde's Place IV | 1.1 mi | 6 | Not published | Active | 0 Type A, 0 Type B |
| Bubbe & Zayde's Place III | 1.1 mi | 6 | Not published | Active | 0 Type A, 0 Type B |
State inspection record7 Type A, 11 Type B
- Last state visit
- September 3, 2026
- State visits since September 19, 2022
- 29 (including 2 inspections, 23 complaints investigated)
- Type A citations
- 7 immediate risk
- Type B citations
- 11 potential risk if not corrected
- Complaint allegations investigated
- 68: 12 substantiated, 56 not substantiated
- License active since 2011
Citations (18), newest first
- 87464(f)(4) (plan of correction due March 31, 2026): Basic Services. Basic services must include care and supervision.
- 87464(f)(1) (plan of correction due November 26, 2025): Basic Services. Basic services must include care and supervision.
- 87629(b)(1) (plan of correction due July 3, 2025): Injections. Rules for residents who need injections, which must be given by the resident or an appropriately skilled professional.
- 87468.2(a)(1) (plan of correction due May 27, 2025): Additional Personal Rights of Residents in Privately Operated Facilities. Additional rights for residents of privately operated communities, such as privacy, confidential records and help exercising their rights.
- 87411(f) (plan of correction due November 20, 2024): Personnel Requirements - General. All staff must be in good health, with a health screening that includes a chest x-ray or skin test, and anyone whose illness threatens residents must be taken off duty.
Show all 8
- 87465(h)(2) (plan of correction due November 7, 2024): Incidental Medical and Dental Care Services. Centrally stored medicines must be locked up, kept in their original labeled containers, and tracked in a written record.
- 87464(f)(4) (plan of correction due November 7, 2024): Basic Services. The basic services every community must provide, starting with care and supervision, and its duty to meet the needs of each resident it accepts.
- 87458(a) (plan of correction due April 22, 2024): Medical Assessment. Requirements for a medical assessment by a licensed medical professional before a resident moves in.
Show all citations (10 more)
- 87468.1(a)(8) (plan of correction due December 26, 2023): Personal Rights of Residents in All Facilities. Lists the basic rights of every resident, including dignity, safe and comfortable accommodations, and freedom from punishment, humiliation and abuse.
- 87405(d)(1) (plan of correction due December 14, 2023): Administrator - Qualifications and Duties. The administrator must meet set qualifications, including knowledge of residents' care needs and the rules, good character and at least a high school diploma or equivalent.
- 87224(a) (plan of correction due November 2, 2023): Eviction Procedures. A resident may be evicted only for listed reasons, such as unpaid fees or breaking facility rules, generally with 30 days' written notice.
- 87468.2(a)(23) (plan of correction due September 4, 2023): Additional Personal Rights of Residents in Privately Operated Facilities. Additional rights for residents of privately operated communities, such as privacy, confidential records and help exercising their rights.
- 87464(f)(4) (plan of correction due September 4, 2023): Basic Services. The basic services every community must provide, starting with care and supervision, and its duty to meet the needs of each resident it accepts.
Show all 10
- 87468.2(a)(4) (plan of correction due August 22, 2023): Additional Personal Rights of Residents in Privately Operated Facilities. Additional rights for residents of privately operated communities, such as privacy, confidential records and help exercising their rights.
- 87464(f)(1) (plan of correction due August 22, 2023): Basic Services. The basic services every community must provide, starting with care and supervision, and its duty to meet the needs of each resident it accepts.
- 87507(g)(3)(A) (plan of correction due May 30, 2023): Admission Agreements. Rules for written admission agreements: what they must include, what they cannot include, signing and giving copies.
- 87507(c) (plan of correction due May 30, 2023): Admission Agreements. Rules for written admission agreements: what they must include, what they cannot include, signing and giving copies.
- 87468.2(a)(8) (plan of correction due May 11, 2023): Additional Personal Rights of Residents in Privately Operated Facilities. Additional rights for residents of privately operated communities, such as privacy, confidential records and help exercising their rights.
Plain meanings are our short reading of the rule cited, from the state’s regulation text. The state’s report says what happened.
Complaints with substantiated allegations (date the finding was approved)
- April 7, 2026: 1 substantiated, 1 Type A citation
- November 14, 2025: 1 substantiated, 1 Type B citation
- July 22, 2025: 1 substantiated, 1 Type A citation
- May 23, 2025: 1 substantiated, 1 Type B citation
- December 19, 2023: 1 substantiated, 1 unfounded, 1 Type B citation
Show all 8
- October 30, 2023: 1 substantiated, 1 Type B citation
- August 25, 2023: 4 substantiated, 3 unsubstantiated, 2 Type A citations, 2 Type B citations
- May 19, 2023: 2 substantiated, 1 unsubstantiated, 4 unfounded, 2 Type B citations
Complaints with no substantiated allegation (15)
- July 31, 2026: 5 unsubstantiated
- September 29, 2025: 1 unsubstantiated, 7 unfounded
- May 30, 2025: 1 unsubstantiated
- May 27, 2025: 1 unsubstantiated
- February 28, 2025: 2 unsubstantiated, 1 unfounded
Show all 15
- May 24, 2024: 1 unsubstantiated, 2 unfounded
- May 17, 2024: 1 unfounded
- May 3, 2024: 1 unfounded
- April 18, 2024: 2 unsubstantiated, 1 unfounded
- April 18, 2024: 1 unsubstantiated
- March 18, 2024: 1 unfounded
- February 28, 2024: 2 unsubstantiated, 4 unfounded
- February 28, 2024: 3 unsubstantiated
- October 16, 2023: 3 unsubstantiated, 3 unfounded
- December 16, 2022: 1 unsubstantiated, 3 unfounded
Every state visit (44)
- July 24, 2026: Complaint visit
- March 30, 2026: Complaint visit
- November 18, 2025: Inspection
- November 12, 2025: Complaint visit
- September 12, 2025: Complaint visit (2)
Show all 31
- June 19, 2025: Complaint visit
- May 27, 2025: Complaint visit
- May 20, 2025: Complaint visit
- May 13, 2025: Complaint visit
- February 19, 2025: Complaint visit (2)
- November 13, 2024: Other visit
- November 6, 2024: Inspection
- August 28, 2024: Other visit
- May 7, 2024: Complaint visit
- May 1, 2024: Complaint visit (3)
- April 16, 2024: Other visit
- April 16, 2024: Complaint visit (3)
- April 8, 2024: Other visit
- March 12, 2024: Complaint visit
- February 27, 2024: Complaint visit (2)
- February 22, 2024: Complaint visit
- December 13, 2023: Other visit
- December 13, 2023: Complaint visit (2)
- October 26, 2023: Complaint visit
- October 9, 2023: Complaint visit (2)
- August 21, 2023: Complaint visit (2)
- May 16, 2023: Complaint visit (3)
- May 9, 2023: Other visit
- December 8, 2022: Complaint visit (2)
- October 25, 2022: Other visit
- September 19, 2022: Other visit
Read every report on the state’s site →
Earlier license at this community
- License 306004308, closed November 6, 2022: the state’s records
A new license is issued when a community changes owners or operators. Records under an earlier license may describe a different operator.
What these terms mean
Type A citations are for “the most serious type of violations in which there is an immediate risk to the health, safety or personal rights of those in care,” and are issued “even if the violation is corrected on the spot.”
Type B citations are for “a violation that, if not corrected, may [pose] an immediate risk to the health, safety or personal rights of clients,” such as faulty medical record keeping or staff training.
CCLD: “There is no difference between an inconclusive and an unsubstantiated complaint allegation. Both terms mean that there was no preponderance of evidence to prove that an alleged violation occurred.” Allegations CCLD finds unfounded are also not substantiated.
This community is licensed for 130 residents; larger communities are visited and complained about more often, so read counts with size in mind. Source: California Department of Social Services, Community Care Licensing, data as of September 28, 2026, covering the five years of records the state publishes. The state’s advice: “Never rely on this information alone to make a decision about a facility. Always visit facilities in person.”
License and ownershipActive license, licensee HOLLYBROOK MONTECITO OPERATIONS, LLC ET AL
- License type
- RESIDENTIAL CARE ELDERLY
- License number
- 306004308, 306006204
- License status
- Active
- Licensed since
- 2011-01-25
- Licensed capacity
- 130
- Licensee
- HOLLYBROOK MONTECITO OPERATIONS, LLC ET AL
- County
- Orange County
- Administrator
- Alma Espinal
Source: California state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the California licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsOn the California list of Medicaid providers (2026)
On the California list of Medicaid providers. Listed as WILLOW VIEW GARDENS MEMORY CARE & ASSISTED LIVING under Assisted Living Waiver (ALW). (state list, as of Mar 3, 2026)
Being on the list means the community has taken part in the program. Ask whether it has a Medicaid opening now, and how many residents it serves on Medicaid.
How Medicaid pays for care in California
- Assisted Living Waiver (ALW). Medi-Cal can pay for assisted living care services through the Assisted Living Waiver, but only in 15 counties, only for people who need nursing home level care, and there is a waitlist. The resident still pays room and board. (state page)
- Waitlist. The Assisted Living Waiver has a waitlist. DHCS reported 18,365 people on it in December 2025. (source)
Staff pay and workplace safety2 OSHA inspections, 5 violations cited
Federal records about how the employer here treats its staff.
OSHA workplace safety inspections
OSHA inspects workplaces for staff safety, such as lifting, needles, chemicals and workplace violence. It does not inspect resident care.
- Apr 15, 2019: programmed (planned) inspection, no inspection (safety). Case closed Apr 17, 2019. No violations cited. OSHA record. OSHA recorded the employer as Hollybrook Montecito Operations, LLC. Matched by street address; the name OSHA recorded differs from the community's.
- May 15, 2018: programmed (planned) inspection, complete (safety). Case closed Jun 24, 2019. 5 violations cited (5 other). Penalties: $1,505 proposed, $1,395 now. OSHA record. OSHA recorded the employer as Hollybrook Montecito Operations LLC. Matched by street address; the name OSHA recorded differs from the community's.
Details
- Other than serious: Cited rule 3203(B)(1). Penalty $275 proposed, $275 now. To be fixed by Oct 26, 2018.
- Other than serious: Cited rule 3249(B). Penalty $205 proposed, $205 now. To be fixed by Oct 26, 2018.
- Other than serious: Cited rule 5162(E). Penalty $410 proposed, $300 now. To be fixed by Oct 26, 2018. Contested by the employer.
- Other than serious: Cited rule 5193(C)(1)(B). Penalty $410 proposed, $410 now. To be fixed by Oct 26, 2018.
- Other than serious: Cited rule 5193(C)(2). Penalty $205 proposed, $205 now. To be fixed by Oct 26, 2018.
Source: U.S. Department of Labor OSHA enforcement data, as of Oct 15, 2026, inspections since 2016. Penalties can change while a case is open or contested.
Location and nearby careNearest hospital 1.3 mi, nursing home 0.6 mi, pharmacy 1.0 mi
- Nearest hospital with an emergency room
- Providence St. Joseph Hospital, Orange. 1.3 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- French Park Care Center, Santa Ana. 0.6 miles away, straight line.
- Nearest home health agency office
- Apex Home Health Care Services, Santa Ana. 1.0 mile away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Main Street Pharmacy. 1.0 mile away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 92706 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Shc Orange, Orange, 1.2 miles away, straight line (has a shift starting after 5 pm; CMS rating 5 of 5 stars)
St. Joseph Hospital Renal Center, Orange, 1.3 miles away, straight line (has a shift starting after 5 pm; CMS rating 4 of 5 stars)
Davita Mainplace Dialysis Center, Orange, 1.7 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars) - Hospice
- 85 Medicare hospices tell CMS they serve ZIP code 92706.
Apex Hospice Care, Inc, office in Santa Ana, 1.0 mile away, straight line
Optimal Comfort Hospice, Inc, office in Orange, 1.8 miles away, straight line
Green Meadows Hospice Care, office in Santa Ana, 2.0 miles away, straight line (CMS family survey rating 1 of 5 stars) - Nearest geriatric medicine practice
- Uc Regents, Orange. 2.3 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively moderate; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: inland flooding relatively moderate, tornado very low, heat wave relatively low, earthquake relatively high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in April 2026. What was it, and how was it fixed?
- What does the base rate include, and when did rates last go up?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
- Is the apartment held during a hospital stay, and at what cost?
What we checked12 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| California Department of Social Services, Community Care Licensing inspection records | Sep 28, 2026 | See above |
| California Medicaid provider list | Mar 3, 2026 | See above |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | See above |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: no FEMA wildfire rating of moderate or higher here |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
Common questionsAnswers to 4 questions families ask
What type of care does Willow View Gardens Memory Care & Assisted Living provide?
Willow View Gardens Memory Care & Assisted Living is licensed by the state of California for assisted living in Santa Ana, California. Its licensed capacity is 130 residents.
Does Lilisity rate Willow View Gardens Memory Care & Assisted Living?
No. We publish state licensing details for Willow View Gardens Memory Care & Assisted Living but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Willow View Gardens Memory Care & Assisted Living cost?
Assisted Living in Orange County typically starts at $4,000 to $5,950 a month. Based on 32 communities that publish prices. These are area figures, not this community's price. Willow View Gardens Memory Care & Assisted Living does not publish its prices.
How do I contact Willow View Gardens Memory Care & Assisted Living?
Visit Willow View Gardens Memory Care & Assisted Living at 2025 N. Bush Street, Santa Ana, CA 92706.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid