Independent Living and Assisted Living and Continuing Care
Moldaw Family Residences at 899 Charleston
899 East Charleston Road, Palo Alto, CA 94303 · Map
Licensed for 270 residents · 899 CHARLESTON; LIFE CARE SERVICES, LLC
Moldaw Family Residences at 899 Charleston is a state-licensed independent living, assisted living, continuing care community in Palo Alto, California. It is licensed for 270 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
Starting prices the community publishes, with the date we checked each one and a link to where it is published. Care charges are usually added after an assessment.
| Care | Starting at | Checked |
|---|---|---|
| Independent Living | $5,890 /mo | Sep 15, 2025 |
| Assisted Living | $11,950 /mo | Apr 12, 2026 |
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 270 residents
RCFE-CONTINUING CARE RETIREMENT COMMUNITY 435294340, licensed since Oct 22, 2009. Licensee 899 CHARLESTON; LIFE CARE SERVICES, LLC.
Nearest emergency room
3.8 miles
Stanford Health Care, rated 5 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Moldaw Family Residences at 899 Charleston this community | 270 | $11,950/mo | Active | 1 Type A, 3 Type B | |
| Palo Alto Commons | 1.4 mi | 250 | Not published | Active | 3 Type A, 0 Type B |
| Bridgepoint at Los Altos | 1.6 mi | 150 | $5,174/mo | Active | 2 Type A, 1 Type B |
| Snow White Care Home | 1.9 mi | 6 | Not published | Active | 0 Type A, 0 Type B |
| Ivy Park at Palo Alto | 2.2 mi | 97 | Not published | Active | 1 Type A, 0 Type B |
State inspection record1 Type A, 3 Type B
- Last state visit
- October 21, 2025
- State visits since October 22, 2021
- 9 (including 4 inspections, 2 complaints investigated)
- Type A citations
- 1 immediate risk
- Type B citations
- 3 potential risk if not corrected
- Complaint allegations investigated
- 4: 1 substantiated, 3 not substantiated
- License active since 2009
Citations (7), newest first
- 87468.1(a)(3) (plan of correction due May 19, 2023): Personal Rights of Residents in All Facilities. Lists the basic rights of every resident, including dignity, safe and comfortable accommodations, and freedom from punishment, humiliation and abuse.
- 87609(b)(4) (plan of correction due August 19, 2022): Allowable Health Conditions and the Use of Home Health Agencies. Rules for residents who receive incidental medical care from a licensed home health agency.
- 87463(a)(3) (plan of correction due August 19, 2022): Reappraisals. Rules for updating each resident's needs appraisal at least once a year or when their condition changes, and acting on those changes.
- 87211(a)(1)(B) (plan of correction due August 19, 2022): Reporting Requirements. Events the community must report to the state and to the resident's family or representative, such as deaths, injuries, abuse and changes in leadership.
- 87613(c) (plan of correction due August 13, 2022): General Requirements for Restricted Health Conditions. General rules for caring for residents with restricted health conditions.
- 87466 (plan of correction due August 13, 2022): Observation of the Resident. Staff must watch residents for changes in their physical, mental, emotional and social condition, write changes down, and tell the resident's doctor and responsible person.
- 87616(a) (plan of correction due August 13, 2022): Exceptions for Health Conditions. How a community can ask the state for an exception to accept or keep a resident with a health condition that is otherwise restricted or not allowed.
Plain meanings are our short reading of the rule cited, from the state’s regulation text. The state’s report says what happened.
Complaints with substantiated allegations (date the finding was approved)
- November 28, 2023: 1 substantiated, 1 unsubstantiated, 1 Type A citation
Complaints with no substantiated allegation (1)
- October 10, 2025: 2 unsubstantiated
Every state visit (11)
- October 21, 2025: Inspection
- September 23, 2025: Complaint visit
- April 16, 2025: Other visit
- January 29, 2025: Other visit
- September 25, 2024: Inspection
Show all 10
- May 18, 2023: Complaint visit (2)
- October 27, 2022: Other visit
- October 27, 2022: Inspection
- August 12, 2022: Other visit
- October 22, 2021: Inspection
Read every report on the state’s site →
What these terms mean
Type A citations are for “the most serious type of violations in which there is an immediate risk to the health, safety or personal rights of those in care,” and are issued “even if the violation is corrected on the spot.”
Type B citations are for “a violation that, if not corrected, may [pose] an immediate risk to the health, safety or personal rights of clients,” such as faulty medical record keeping or staff training.
CCLD: “There is no difference between an inconclusive and an unsubstantiated complaint allegation. Both terms mean that there was no preponderance of evidence to prove that an alleged violation occurred.” Allegations CCLD finds unfounded are also not substantiated.
This community is licensed for 270 residents; larger communities are visited and complained about more often, so read counts with size in mind. Source: California Department of Social Services, Community Care Licensing, data as of September 28, 2026, covering the five years of records the state publishes. The state’s advice: “Never rely on this information alone to make a decision about a facility. Always visit facilities in person.”
Kitchen inspections1 inspection by County of Santa Clara Department of Environmental Health since 2025; latest Green (pass) (June 2025)
The local health department inspects the kitchen that serves residents. Results are in the agency's own words.
County of Santa Clara Department of Environmental Health: Moldaw Family Residences @ 899 Charleston
- Jun 24, 2025 (routine inspection): Green (pass).
6 violations
- Hot and cold water available (Minor). Inspector’s note: Measured the hot water supply at a maximum of 113.5 F from all sinks within the facility. [CA] Hot water shall be supplied at a minimum temperature of at least 120°F measured from the faucet throughout facility except at handwash sinks.
- Adequate handwash facilities supplied, accessible (Minor). Inspector’s note: The hand wash sink at the warewashing area lacks a soap and paper towel supply. [CA] Handwashing facilities shall be equipped with handwashing cleanser and single-use sanitary towels in dispensers.
- Food in good condition, safe, unadulterated (Minor). Inspector’s note: Dented cans stored on the rack at the storage room. [CA] Cans shall be free of dents on their rims and seems.
- Food contact surfaces clean, sanitized (Minor). Inspector’s note: Measured the final sanitizing rinse from the high temperature ware washing machine at a maximum of 150 F. [CA] Mechanical sanitization shall be accomplished in the final sanitizing rinse by achieving a utensil surface temperature of 160°F (or manufacturer's instruction).
- Proper cooling methods (Minor). Inspector’s note: Cooked chicken wings measured at 83 F within a deep covered container in the prep fridge. [CA] Cool foods using approved containers which facilitate heat transfer, such as metal. [COS] Chicken wings placed on a sheet pan within the walk in refrigerator.
- Proper hot and cold holding temperatures (Minor). Inspector’s note: Measured dressings at 46 F and cheese at 45 F within double staked containers at the cook line prep fridge. [CA] PHFs shall be held at 41°F or below or at 135°F or above. Discontinue practice of double stacking pans within the top portion of the prep fridge. [COS] Items placed on ice to be cooled ...
Source: the agency's records, inspections since Oct 16, 2023, as of Oct 15, 2026. G (Green): Pass. Y (Yellow): Conditional pass; major violations found, follow-up inspection required. R (Red): Closed; an imminent health hazard was found. Major violation: The county's critical (major) violation flag.
License and ownershipActive license, licensee 899 CHARLESTON; LIFE CARE SERVICES, LLC
- License type
- RCFE-CONTINUING CARE RETIREMENT COMMUNITY
- License number
- 435294340
- License status
- Active
- Licensed since
- 2009-10-22
- Licensed capacity
- 270
- Licensee
- 899 CHARLESTON; LIFE CARE SERVICES, LLC
- County
- Santa Clara County
- Administrator
- Mark Baddas
Source: California state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the California licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in California, and other programs
How Medicaid pays for care in California
- Assisted Living Waiver (ALW). Medi-Cal can pay for assisted living care services through the Assisted Living Waiver, but only in 15 counties, only for people who need nursing home level care, and there is a waitlist. The resident still pays room and board. (state page)
- Waitlist. The Assisted Living Waiver has a waitlist. DHCS reported 18,365 people on it in December 2025. (source)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 3.8 mi, nursing home 2.3 mi, pharmacy 0.6 mi
- Nearest hospital with an emergency room
- Stanford Health Care, Stanford. 3.8 miles away, straight line. CMS overall hospital rating: 5 of 5 stars. Location approximate.
- Nearest Medicare nursing home
- The Terraces at Los Altos Health Facility, Los Altos. 2.3 miles away, straight line.
- Nearest home health agency office
- Grace Community Home Health Inc., Mountain View. 1.9 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- NowRx. 0.6 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 94303 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Shc Wb Mountain View, Mountain View, 3.0 miles away, straight line
Shc Mountain View, Mountain View, 3.0 miles away, straight line (CMS rating 5 of 5 stars)
Lucile Packard Stanford Pediatric Dialysis, Palo Alto, 4.1 miles away, straight line (CMS rating 1 of 5 stars) - Hospice
- 32 Medicare hospices tell CMS they serve ZIP code 94303.
Pathways Home Health And Hospice, office in Sunnyvale, 4.1 miles away, straight line (CMS family survey rating 3 of 5 stars)
Kaiser Foundation Hospital Hospice-Santa Clara, office in Santa Clara, 7.4 miles away, straight line (CMS family survey rating 2 of 5 stars)
Meridian Hospice, office in Newark, 8.9 miles away, straight line - Nearest geriatric medicine practice
- Sutter Bay Medical Foundation, Los Altos. 1.8 miles away, straight line. 7 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk very high; in FEMA's high-risk flood area (Zone AE)
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Zone AE: 1% annual chance flood area (high risk); base flood elevation set. This is inside FEMA's Special Flood Hazard Area, where flood insurance is required for federally backed mortgages. Base flood elevation 11 Feet NAVD88. (FEMA flood map)
- FEMA National Risk Index
- Overall: very high. By hazard: inland flooding very high, coastal flooding relatively high, tornado very low, heat wave relatively low, earthquake very high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- This address is in FEMA's high-risk flood area. Where do residents go in an evacuation, and how do you move them?
- Your published starting price is a base rate. What would the total monthly cost be for my parent's needs?
- How much have prices gone up in each of the last three years?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
What we checked14 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| California Department of Social Services, Community Care Licensing inspection records | Sep 28, 2026 | See above |
| California Medicaid provider list | Mar 3, 2026 | Not on the state list we checked. These lists are often incomplete. |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| County of Santa Clara Department of Environmental Health kitchen inspections | Oct 15, 2026 | See above |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: no FEMA wildfire rating of moderate or higher here |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
Common questionsAnswers to 4 questions families ask
What type of care does Moldaw Family Residences at 899 Charleston provide?
Moldaw Family Residences at 899 Charleston is licensed by the state of California for independent living, assisted living, continuing care in Palo Alto, California. Its licensed capacity is 270 residents.
Does Lilisity rate Moldaw Family Residences at 899 Charleston?
No. We publish state licensing details for Moldaw Family Residences at 899 Charleston but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Moldaw Family Residences at 899 Charleston cost?
Assisted Living in Santa Clara County typically starts at $4,000 to $6,500 a month. Based on 15 communities that publish prices. These are area figures, not this community's price. The starting prices it publishes are in the Prices section on this page.
How do I contact Moldaw Family Residences at 899 Charleston?
Use Moldaw Family Residences at 899 Charleston's website, moldaw.org, or visit at 899 East Charleston Road, Palo Alto, CA 94303.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid