Assisted Living
Carlton Plaza of San Leandro
1000 East 14th St., San Leandro, CA 94577 · Map
Licensed for 199 residents · CARLTON SENIOR LIVING, LLC
Carlton Plaza of San Leandro is a state-licensed assisted living community in San Leandro, California. It is licensed for 199 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
Starting prices the community publishes, with the date we checked each one and a link to where it is published. Care charges are usually added after an assessment.
| Care | Starting at | Checked |
|---|---|---|
| Assisted Living | $5,095 /mo | Oct 12, 2026 |
Area costs
Care and services
From the community’s website
What Carlton Plaza of San Leandro says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Provides transportation.
From our vibrant event calendar to convenient transportation and comprehensive care services, everything we do is to help you enjoy a comfortable and fulfilling lifestyle.
(page, checked Oct 12, 2026) - Apartment types named: studio.
Press the play button to explore our Large Studio Apartment.
(page, checked Oct 12, 2026)
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 199 residents
RESIDENTIAL CARE ELDERLY 015600341, licensed since Sep 2, 1999. Licensee CARLTON SENIOR LIVING, LLC.
Nearest emergency room
1.6 miles
Kaiser Foundation Hospital - San Leandro, rated 2 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| Carlton Plaza of San Leandro this community | 199 | $5,095/mo | Active | 4 Type A, 20 Type B | |
| Marymount Villa Retirement Center | 0.2 mi | 99 | Not published | Active | 7 Type A, 21 Type B |
| Rosemont Gardens | 0.3 mi | 45 | Not published | Active | 1 Type A, 6 Type B |
| Jones Rest Home | 0.4 mi | 31 | Not published | Active | 5 Type A, 5 Type B |
| San Leandro Senior Living | 0.4 mi | 90 | Not published | Active | 6 Type A, 17 Type B |
State inspection record4 Type A, 20 Type B
- Last state visit
- September 21, 2026
- State visits since September 20, 2021
- 26 (including 5 inspections, 17 complaints investigated)
- Type A citations
- 4 immediate risk
- Type B citations
- 20 potential risk if not corrected
- Complaint allegations investigated
- 39: 13 substantiated, 26 not substantiated
- License active since 1999
Citations (24), newest first
- 87468.1(a)(11) (plan of correction due September 21, 2026): Personal Rights of Residents in All Facilities. Lists the basic rights of every resident, including dignity, safe and comfortable accommodations, and freedom from punishment, humiliation and abuse.
- 87468.2(a)(8) (plan of correction due May 5, 2026): Additional Personal Rights of Residents in Privately Operated Facilities. Residents of privately operated communities have added rights, such as personal privacy, confidential records and help exercising their rights.
- 87413(a)(2) (plan of correction due May 5, 2026): Personnel - Operations. Rules for covering staff absences, providing care without abuse or exploitation, and posting staff schedules in larger communities.
- 87625(b)(3) (plan of correction due May 5, 2026): Managed Incontinence. Incontinent residents must be helped with regular toileting, checked often including at night, and kept clean and dry.
- 87303(f) (plan of correction due May 5, 2026): Maintenance and Operation. Waste must be stored and disposed of so it does not spread disease, cause odors or attract pests, and needles must be disposed of safely.
Show all 8
- 87309(a) (plan of correction due April 30, 2026): Storage Space and Access. Cleaning products, poisons, knives, matches, tools and other dangerous items must be kept in locked storage and not left unattended.
- 87303(a) (plan of correction due December 11, 2025): Maintenance and Operation. The building must be kept clean, safe, sanitary and in good repair.
- 87468.2(a)(4) (plan of correction due December 11, 2025): Additional Personal Rights of Residents in Privately Operated Facilities. Residents of privately operated communities have added rights, such as personal privacy, confidential records and help exercising their rights.
Show all citations (16 more)
- 87303(a) (plan of correction due September 10, 2025): Maintenance and Operation. The building must be kept clean, safe, sanitary and in good repair.
- 87412(f) (plan of correction due September 10, 2025): Personnel Records. Personnel records must be available for the state to inspect, audit and copy.
- 87555(a) (plan of correction due September 10, 2025): General Food Service Requirements. Food must meet residents' nutritional needs and be stored, prepared and served safely.
- 87463(b) (plan of correction due September 10, 2025): Reappraisals. Rules for updating each resident's needs appraisal at least once a year or when their condition changes, and acting on those changes.
- 87411(c)(1) (plan of correction due September 10, 2025): Personnel Requirements - General. Staff who help residents with personal daily activities must receive initial and yearly training, including first aid.
Show all 16
- 87506(a) (plan of correction due September 10, 2025): Resident Records. The community must keep a separate, complete and current record for each resident.
- 87309(a) (plan of correction due September 4, 2025): Storage Space and Access. Cleaning products, poisons, knives, matches, tools and other dangerous items must be kept in locked storage and not left unattended.
- 87466 (plan of correction due December 30, 2024): Observation of the Resident. Staff must watch residents for changes in their physical, mental, emotional and social condition, write changes down, and tell the resident's doctor and responsible person.
- 87555(b)(9) (plan of correction due December 30, 2024): General Food Service Requirements. Meal service rules, such as at least three meals a day, snacks between meals, a suitable dining area, varied menus and planned menus in larger communities.
- 87555(b)(27) (plan of correction due December 11, 2024): General Food Service Requirements. Meal service rules, such as at least three meals a day, snacks between meals, a suitable dining area, varied menus and planned menus in larger communities.
- 87303(a)(1) (plan of correction due December 11, 2024): Maintenance and Operation. Rules for keeping the building clean, safe and in good repair, including room temperature, lighting, water, waste, laundry, emergency lighting and call signal systems.
- 87202(a)(1) (plan of correction due December 4, 2024): Fire Clearance. The community must have a current fire clearance and must get an updated one before accepting nonambulatory or bedridden residents.
- 87204(a) (plan of correction due October 14, 2024): Limitations - Capacity and Ambulatory Status. The community may not serve more residents than its license allows, except temporarily in a catastrophic emergency.
- 87705(e) (plan of correction due September 23, 2024): Care of Persons with Dementia. Rules for caring for residents with dementia, including staff training, door alarms, and delayed-exit or locked exterior doors.
- 87202(a)(1) (plan of correction due May 30, 2024): Fire Clearance. The community must have a current fire clearance and must get an updated one before accepting nonambulatory or bedridden residents.
- 87465(c)(2) (plan of correction due March 4, 2024): Incidental Medical and Dental Care Services. Staff may help a resident take as-needed nonprescription medicine only with written instructions from the resident's doctor.
Plain meanings are our short reading of the rule cited, from the state’s regulation text. The state’s report says what happened.
Complaints with substantiated allegations (date the finding was approved)
- September 21, 2026: 1 substantiated, 3 unsubstantiated, 1 Type B citation
- May 1, 2026: 4 substantiated, 2 unsubstantiated, 2 Type A citations, 2 Type B citations
- December 16, 2025: 2 substantiated, 1 unsubstantiated, 2 Type B citations
- January 10, 2025: 1 substantiated, 1 unsubstantiated, 1 Type B citation
- October 28, 2024: 1 substantiated, 1 Type B citation
- August 28, 2023: 1 substantiated
- August 28, 2023: 3 substantiated, 1 unsubstantiated
Complaints with no substantiated allegation (10)
- September 18, 2026: 4 unsubstantiated
- March 12, 2025: 1 unsubstantiated
- November 25, 2024: 1 unsubstantiated, 1 Type B citation
- September 13, 2024: 2 unsubstantiated
- March 12, 2024: 1 unsubstantiated
Show all 10
- May 23, 2023: 2 unsubstantiated
- April 17, 2023: 1 unsubstantiated
- April 17, 2023: 3 unfounded
- July 21, 2022: 1 unsubstantiated
- December 3, 2021: 2 unsubstantiated
Every state visit (37)
- September 14, 2026: Other visit
- September 14, 2026: Inspection
- September 14, 2026: Complaint visit
- July 16, 2026: Other visit
- July 16, 2026: Complaint visit (2)
Show all 30
- April 29, 2026: Other visit
- April 21, 2026: Complaint visit (2)
- December 4, 2025: Complaint visit (2)
- September 3, 2025: Other visit
- August 21, 2025: Inspection
- March 5, 2025: Complaint visit
- December 18, 2024: Other visit
- December 18, 2024: Complaint visit (2)
- November 20, 2024: Complaint visit
- November 14, 2024: Other visit
- October 7, 2024: Other visit
- September 16, 2024: Inspection
- May 23, 2024: Complaint visit (2)
- May 3, 2024: Other visit
- April 26, 2024: Other visit
- February 23, 2024: Other visit
- February 22, 2024: Complaint visit
- October 13, 2023: Inspection
- May 16, 2023: Complaint visit
- May 5, 2023: Complaint visit (3)
- April 10, 2023: Complaint visit
- March 30, 2023: Complaint visit
- June 16, 2022: Complaint visit
- November 4, 2021: Complaint visit
- September 20, 2021: Inspection
Read every report on the state’s site →
What these terms mean
Type A citations are for “the most serious type of violations in which there is an immediate risk to the health, safety or personal rights of those in care,” and are issued “even if the violation is corrected on the spot.”
Type B citations are for “a violation that, if not corrected, may [pose] an immediate risk to the health, safety or personal rights of clients,” such as faulty medical record keeping or staff training.
CCLD: “There is no difference between an inconclusive and an unsubstantiated complaint allegation. Both terms mean that there was no preponderance of evidence to prove that an alleged violation occurred.” Allegations CCLD finds unfounded are also not substantiated.
This community is licensed for 199 residents; larger communities are visited and complained about more often, so read counts with size in mind. Source: California Department of Social Services, Community Care Licensing, data as of September 28, 2026, covering the five years of records the state publishes. The state’s advice: “Never rely on this information alone to make a decision about a facility. Always visit facilities in person.”
License and ownershipActive license, licensee CARLTON SENIOR LIVING, LLC
- License type
- RESIDENTIAL CARE ELDERLY
- License number
- 015600341
- License status
- Active
- Licensed since
- 1999-09-02
- Licensed capacity
- 199
- Licensee
- CARLTON SENIOR LIVING, LLC
- County
- Alameda County
- Administrator
- Angela Boucher-Turin
Source: California state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Administrator name from the California licensing record, as of Sep 9, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in California, and other programs
How Medicaid pays for care in California
- Assisted Living Waiver (ALW). Medi-Cal can pay for assisted living care services through the Assisted Living Waiver, but only in 15 counties, only for people who need nursing home level care, and there is a waitlist. The resident still pays room and board. (state page)
- Waitlist. The Assisted Living Waiver has a waitlist. DHCS reported 18,365 people on it in December 2025. (source)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 1.6 mi, nursing home 0.4 mi, pharmacy 0.3 mi
- Nearest hospital with an emergency room
- Kaiser Foundation Hospital - San Leandro, San Leandro. 1.6 miles away, straight line. CMS overall hospital rating: 2 of 5 stars.
- Nearest Medicare nursing home
- Jones Convalescent Hospital, San Leandro. 0.4 miles away, straight line.
- Nearest home health agency office
- Senior Pro Services, LLC, San Leandro. 0.6 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 0.3 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 94577 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Shc San Leandro, San Leandro, 0.5 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars)
Shc Wb San Leandro, San Leandro, 0.6 miles away, straight line (CMS rating 5 of 5 stars)
Shc West San Leandro, San Leandro, 1.0 mile away, straight line (CMS rating 4 of 5 stars) - Hospice
- 50 Medicare hospices tell CMS they serve ZIP code 94577.
Pathways Home Health And Hospice, office in Oakland, 2.2 miles away, straight line
A1 Pro Hospice Care, office in San Leandro, 2.4 miles away, straight line
Accentcare Hospice & Palliative Care Of Ca - Oakla, office in Oakland, 2.7 miles away, straight line - Nearest geriatric medicine practice
- Alameda Health System, San Leandro. 1.3 miles away, straight line. 2 geriatric medicine doctors listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively high; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively high. By hazard: inland flooding relatively moderate, tornado very low, heat wave relatively low, earthquake very high. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in September 2026. What was it, and how was it fixed?
- Your published starting price is a base rate. What would the total monthly cost be for my parent's needs?
- How much have prices gone up in each of the last three years?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| California Department of Social Services, Community Care Licensing inspection records | Sep 28, 2026 | See above |
| California Medicaid provider list | Mar 3, 2026 | Not on the state list we checked. These lists are often incomplete. |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: no FEMA wildfire rating of moderate or higher here |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
Common questionsAnswers to 4 questions families ask
What type of care does Carlton Plaza of San Leandro provide?
Carlton Plaza of San Leandro is licensed by the state of California for assisted living in San Leandro, California. Its licensed capacity is 199 residents.
Does Lilisity rate Carlton Plaza of San Leandro?
No. We publish state licensing details for Carlton Plaza of San Leandro but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does Carlton Plaza of San Leandro cost?
Assisted Living in California typically starts at $3,800 to $6,100 a month. Based on 267 communities that publish prices. These are area figures, not this community's price. The starting prices it publishes are in the Prices section on this page.
How do I contact Carlton Plaza of San Leandro?
Use Carlton Plaza of San Leandro's website, carltonseniorliving.com/location/san-leandro, or visit at 1000 East 14th St., San Leandro, CA 94577.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid