Desert Hills Heart of Gold Assisted Living

Last inspection

May 7, 2026

Inspections

4, 16 deficiencies cited

Complaint inspections

3, 2 with deficiencies cited

Enforcement cases

4, $2,250 in civil penalties

• License active since 2022

Enforcement cases

• July 27, 2026: Civil Penalty $500 (complete); Notice of Enforcement Action (complete) case closed (complete)
• October 10, 2025: Civil Penalty $500 (complete) case closed (complete)
• September 12, 2025: Civil Penalty $1,000 (complete) case closed (complete)
• May 2, 2024: Civil Penalty $250 (complete) case closed (complete)

May 7, 2026: complaint, compliance (annual) inspection, 8 deficiencies

• Service Plans R9-10-808.A.3.c
  Based on record review and interview, the manager failed to ensure that a resident had a service plan that was established, documented, and implemented that included the frequency of assisted living services being provided to the resident, for two of two residents sampled. The deficient practice posed a risk if the resident’s needs were not being met.
  Plan of correction accepted; correction date given by the community: August 7, 2026
• Directed Care Services R9-10-815.F.2.a-c
  Based on observation, documentation review, and interview, the manager failed to ensure there was a means of exiting a facility for a resident that provided access to a secure, outside area that allowed residents to be at least 30 feet (ft) away, and monitored or alerted employees to the egress of a resident from the facility. The deficient practice posed a risk if the facility was unaware of the general or specific whereabouts of a resident.
  Plan of correction accepted; correction date given by the community: August 1, 2026
• Medication Services R9-10-817.B.2.a
  Based on documentation review and interview, the manager failed to ensure policies and procedures for medication administration were reviewed and approved by a medical practitioner, registered nurse, or pharmacist. The deficient practice posed a risk if the medical policies and procedures were not approved before administering medication.
  Plan of correction accepted; correction date given by the community: August 1, 2026
• Medication Services R9-10-817.B.3.b
  Based on record review, observation, and interview, the manager failed to ensure a medication was administered in compliance with a medication order, for one of two residents sampled. The deficient practice posed a risk if the resident experienced a change in condition due to improper administration of medication.
  Plan of correction accepted; correction date given by the community: May 8, 2026
• Medication Services R9-10-817.F.1
  Based on observation, documentation review, and interview, the manager failed to ensure medication was stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage. The deficient practice posed a risk to residents who were unable to self-administer medications.
  Plan of correction accepted; correction date given by the community: May 11, 2026

September 4, 2025: complaint inspection, 1 deficiency

• Service Plans R9-10-808.C.1.g
  Based on record review and interview, the manager failed to ensure the caregiver documented the services provided in the resident's medical record for three of three residents reviewed. The deficient practice posed a risk as services could not be verified as provided against a service plan.
  Plan of correction accepted; correction date given by the community: October 19, 2025

July 8, 2025: compliance (annual) inspection, 7 deficiencies

• Health care institutions; fall prevention and fall recovery; training programs; definition A.R.S. § 36-420.01.A
  Based on record review, documentation review, and interview, the health care institution failed to ensure a training program for all staff regarding fall prevention and fall recovery, which included initial training, was implemented for two of two personnel sampled. The deficient practice posed a risk to the physical health and safety of a resident.
  Plan of correction accepted; correction date given by the community: September 18, 2025
• Personnel R9-10-806.A.10
  Based on record review, interview, and documentation review, the manager failed to ensure a personnel record for each caregiver included documentation of cardiopulmonary resuscitation (CPR) training, which included a demonstration of the individual's ability to perform CPR, before providing assisted living services, for one of two employees reviewed. The deficient practice posed a risk if an employee was unable to meet a resident's needs during an emergency.
  Plan of correction accepted; correction date given by the community: September 18, 2025
• Residency and Residency Agreements R9-10-807.B.1.a-b
  Based on record review and interview, the manager failed to ensure a resident accepted by the assisted living facility submitted documentation signed by a medical practitioner or a registered nurse that stated whether the individual required continuous medical services, continuous or intermittent nursing services, or restraints, for two of four residents reviewed. The deficient practice posed a risk if the facility was unable to meet a resident's needs.
  Plan of correction accepted; correction date given by the community: September 18, 2025
• Service Plans R9-10-808.A.3.b
  Based on the record review and interview, the manager failed to ensure that a resident had a service plan which included the level of service the resident was expected to receive, for one of four reviewed residents. The deficient practice posed a risk as the service plan did not reinforce and clarify services to be provided to a resident.
  Plan of correction accepted; correction date given by the community: September 18, 2025
• Service Plans R9-10-808.C.1.a
  Based on record review and interview, the manager failed to ensure that a caregiver provided assistance with activities of daily living according to the resident's service plan for one of the four review residents. The deficient practice posed a risk as the service plan to direct services was not followed.
  Plan of correction accepted; correction date given by the community: September 18, 2025
• Service Plans R9-10-808.C.1.g
  Based on record review and interview, the manager failed to ensure the caregiver documented the services provided in the resident's medical record, for four of four residents reviewed. The deficient practice posed a risk as services could not be verified as provided against a service plan.
  Plan of correction accepted; correction date given by the community: September 18, 2025
• Personal Care Services R9-10-814.B.1-2
  Based on interview and record review, the manager failed to ensure the facility did not accept or retain a resident who was confined to a bed or chair because of an inability to ambulate even with assistance, unless the facility obtained a written determination from a medical practitioner, that stated the resident's needs could be met by the facility and the resident's needs were within the facility's scope of services, for one of four residents reviewed who were confined to a bed or chair. The deficient practice posed a risk if the facility was unable to meet a resident's needs.
  Plan of correction accepted; correction date given by the community: September 18, 2025

Inspections with no deficiencies listed

• March 17, 2026: complaint inspection. No deficiencies were found during the on-site investigation of complaint 00154769 conducted on March 17, 2026.

Read the full record on AZ Care Check →

ADHS writes a Statement of Deficiencies after each inspection that finds a rule was not met. The community then files a plan of correction, which ADHS accepts or rejects. ADHS investigates complaints on site. A complaint inspection that ends with “No deficiencies were found” did not find a rule violation; deficiencies cited on a complaint inspection are listed with that inspection. AZ Care Check does not list complaints that did not lead to an on-site inspection. Enforcement cases are actions ADHS takes after an inspection, such as a civil money penalty, a provisional license or a license revocation, with their status. This community is licensed for 10 residents; larger communities are inspected and reported on more often, so read counts with size in mind. Source: Arizona Department of Health Services, Licensing Services, AZ Care Check, data as of October 15, 2026, showing all records on AZ Care Check (back to September 5, 2023). Always visit in person and ask the community about anything listed here.