Nursing home · Top rated by CMS
Surprise Health and Rehabilitation Center
14660 West Parkwood Drive, Surprise, AZ 85374 · Map
For profit - Corporation · Part of The Ensign Group (329 facilities) · 100 certified beds
Surprise Health and Rehabilitation Center is a Medicare-certified nursing home in Surprise, Arizona. CMS rates it 5 out of 5 stars overall (2/5 for staffing, 5/5 for health inspections). Nurse staffing is 5.09 hours per resident per day, above the Arizona average of 4.12. Its most recent inspection on Apr 12, 2024 cited 2 deficiencies.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Surprise Health and Rehabilitation Center compares
This facility vs. the Arizona and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Arizona avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 5.09 | 4.12 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 0.90 | 0.72 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 2.71 | 2.36 | 2.34 | above avg |
| Nursing staff turnover | 51.0% | 47.7% | 46.4% | above avg |
| Deficiencies cited, last inspection | 2.0 | 7.6 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
What inspectors found at Surprise Health and Rehabilitation Center
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies · Mar 11, 2025 · Full report (PDF) - Potential for harm
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Administration Deficiencies · Mar 6, 2025 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Jun 27, 2024 · Full report (PDF) - Potential for harm
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies · Dec 23, 2022 - Potential for harm
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies · Dec 23, 2022
Show all 11 deficiencies
- Potential for harm
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies · Nov 4, 2021 - Potential for harm
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Nov 4, 2021 - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Nov 4, 2021 - Potential for harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Nov 4, 2021 - Potential for harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Nov 4, 2021 - Potential for harm
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies · Nov 4, 2021
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 14660 West Parkwood Drive
Surprise, AZ 85374 - CMS certification #
- 035297
- Ownership
- For profit - Corporation
- Certified beds
- 100
- Avg residents/day
- 100.3
- Provider type
- Medicare
- First certified
- 2019-10-04
- Chain
- The Ensign Group (329 facilities)
- Setting
- Urban
Part of The Ensign Group
The Ensign Group operates 329 nursing facilities across the United States. View all The Ensign Group facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Surprise Health and Rehabilitation Center using Google Maps.
Other public records
- Website says Nurse 24 hours a day
Full public records, with dates and sources
Care and services
From the community’s website
What Surprise Health and Rehabilitation Center says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Nurse on site: 24 hours a day.
We leave the critical decisions to those who know best: the Caregivers, Doctors, and Nurses who work with our patients 24-hours a day, 7-days a week.
(page, checked Oct 15, 2026)
Location and nearby care
- Nearest hospital with an emergency room
- Banner Del E. Webb Medical Center, Sun City West. 0.8 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Sante of Surprise, Surprise. 0.8 miles away, straight line.
- Nearest home health agency office
- Angels Care Home Health Of Beech, Sun City West. 1.2 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Albertsons Pharmacy. 0.6 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 85374 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Grand Home Dialysis, Surprise, 0.4 miles away, straight line
Davita Stonebrook Dialysis, Surprise, 0.4 miles away, straight line (CMS rating 3 of 5 stars)
032593 Granite Valley Dialysis (Fmc), Sun City West, 1.1 miles away, straight line (CMS rating 4 of 5 stars) - Hospice
- 92 Medicare hospices tell CMS they serve ZIP code 85374.
Savior Hospice, office in Surprise, 0.5 miles away, straight line (CMS family survey rating 3 of 5 stars)
Lilycare Of Arizona LLC, office in Surprise, 0.5 miles away, straight line
Divine Hospice And Palliative Care, LLC, office in Glendale, 8.3 miles away, straight line - Nearest geriatric medicine practice
- Heelex 2 LLC, Surprise. 3.3 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Zone X: 0.2% annual chance (500-year) flood area (moderate risk). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane very low, inland flooding relatively moderate, tornado very low, heat wave very high, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: no FEMA wildfire rating of moderate or higher here |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Surprise Health and Rehabilitation Center a good nursing home?
CMS gives Surprise Health and Rehabilitation Center an overall rating of 5 out of 5 stars, including 2/5 for staffing and 5/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Surprise Health and Rehabilitation Center staffed?
Surprise Health and Rehabilitation Center reports 5.09 total nurse hours per resident per day, compared with the Arizona average of 4.12.
Has Surprise Health and Rehabilitation Center had inspection problems?
Its most recent CMS inspection cited 2 deficiencies.
How many beds does Surprise Health and Rehabilitation Center have?
Surprise Health and Rehabilitation Center is certified for 100 beds.