Nursing home
Willowcrest Health Services
3821 S Chicago Ave, South Milwaukee, WI 53172 · Map
For profit - Limited Liability company · Part of North Shore Healthcare (58 facilities) · 100 certified beds
Willowcrest Health Services is a Medicare-certified nursing home in South Milwaukee, Wisconsin. CMS rates it 2 out of 5 stars overall (1/5 for staffing, 2/5 for health inspections). Nurse staffing is 3.40 hours per resident per day, below the Wisconsin average of 4.20. Its most recent inspection on Jun 5, 2025 cited 14 deficiencies.
- 1 fine totaling $21,285In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Willowcrest Health Services compares
This facility vs. the Wisconsin and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Wisconsin avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.40 | 4.20 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.53 | 0.97 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 1.90 | 2.59 | 2.34 | below avg |
| Nursing staff turnover | 54.9% | 47.7% | 46.4% | above avg |
| Deficiencies cited, last inspection | 14.0 | 9.8 | 9.5 | above avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the June 5, 2025 inspection was corrected by July 5, 2025
Penalties in CMS records: 1 fine totaling $21,285, 1 total penalty.
What inspectors found at Willowcrest Health Services
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Jun 5, 2025 · Full report (PDF) - Potential for harm
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Administration Deficiencies · Jun 5, 2025 · Full report (PDF) - Potential for harm
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies · Jun 5, 2025 · Full report (PDF) - Potential for harm
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies · Jun 5, 2025 · Full report (PDF) - Potential for harm
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies · Jun 5, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies · Jun 5, 2025 · Full report (PDF) - Potential for harm
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies · Jun 5, 2025 · Full report (PDF) - Potential for harm
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies · Jun 5, 2025 · Full report (PDF) - Potential for harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Jun 5, 2025 · Full report (PDF) - Potential for harm
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies · Jun 5, 2025 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Jun 5, 2025 · Full report (PDF) - Potential for harm
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies · Jun 5, 2025 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 3821 S Chicago Ave
South Milwaukee, WI 53172 - CMS certification #
- 525413
- Ownership
- For profit - Limited Liability company
- Certified beds
- 100
- Avg residents/day
- 74.6
- Provider type
- Medicare and Medicaid
- First certified
- 1988-07-21
- Chain
- North Shore Healthcare (58 facilities)
- Setting
- Urban
Part of North Shore Healthcare
North Shore Healthcare operates 58 nursing facilities across the United States. View all North Shore Healthcare facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Willowcrest Health Services using Google Maps.
Other public records
Full public records, with dates and sources
Location and nearby care
- Nearest hospital with an emergency room
- Ascension St Francis Hospital, Milwaukee. 7.2 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Chi Franciscan Villa, South Milwaukee. 0.2 miles away, straight line.
- Nearest home health agency office
- Nos Healthcare Inc., South Milwaukee. 2.5 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 2.5 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 53172 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Oak Creek Dialysis, Oak Creek, 2.4 miles away, straight line (CMS rating 3 of 5 stars)
Fresenius Medical Care Midwest Ryan Road, Oak Creek, 4.3 miles away, straight line (CMS rating 2 of 5 stars)
Fresenius Medical Care Midwest Lakeshore, Saint Francis, 4.6 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 21 Medicare hospices tell CMS they serve ZIP code 53172.
Holistic Hospice, office in Greenfield, 9.1 miles away, straight line
Accent Care Hospice And Palliative Care Of Wi, office in West Allis, 11.0 miles away, straight line (CMS family survey rating 1 of 5 stars)
Moments Hospice Of Milwaukee, office in Mount Pleasant, 11.9 miles away, straight line - Nearest geriatric medicine practice
- Post Acute Specialists LLC, Oak Creek. 4.3 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane very low, inland flooding relatively low, wildfire very low, tornado relatively moderate, heat wave relatively moderate, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Only cases that look tied to an earlier operator (not shown) |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | Could not read the site |
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Frequently asked questions
Is Willowcrest Health Services a good nursing home?
CMS gives Willowcrest Health Services an overall rating of 2 out of 5 stars, including 1/5 for staffing and 2/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Willowcrest Health Services staffed?
Willowcrest Health Services reports 3.40 total nurse hours per resident per day, compared with the Wisconsin average of 4.20.
Has Willowcrest Health Services had inspection problems?
Its most recent CMS inspection cited 14 deficiencies.
How many beds does Willowcrest Health Services have?
Willowcrest Health Services is certified for 100 beds.