Nursing home
Complete Care at Hales Corners
9449 W. Forest Home Ave., Hales Corners, WI 53130 · Map
For profit - Corporation · Part of Complete Care (85 facilities) · 62 certified beds
Complete Care at Hales Corners is a Medicare-certified nursing home in Hales Corners, Wisconsin. CMS rates it 4 out of 5 stars overall (4/5 for staffing, 4/5 for health inspections). Nurse staffing is 4.24 hours per resident per day, above the Wisconsin average of 4.20. Its most recent inspection on Jun 18, 2025 cited 9 deficiencies.
- 1 fine totaling $17,934In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Complete Care at Hales Corners compares
This facility vs. the Wisconsin and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Wisconsin avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 4.24 | 4.20 | 3.89 | above avg |
| RN staffing (hrs/resident/day) | 1.09 | 0.97 | 0.68 | above avg |
| Aide staffing (hrs/resident/day) | 2.45 | 2.59 | 2.34 | below avg |
| Nursing staff turnover | 31.8% | 47.7% | 46.4% | below avg |
| Deficiencies cited, last inspection | 9.0 | 9.8 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the February 19, 2026 inspection was corrected by February 20, 2026
Penalties in CMS records: 1 fine totaling $17,934, 1 total penalty.
What inspectors found at Complete Care at Hales Corners
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Feb 19, 2026 · Full report (PDF) - Potential for harm
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies · Feb 19, 2026 · Full report (PDF) - Potential for harm
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Environmental Deficiencies · Dec 5, 2025 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Dec 5, 2025 · Full report (PDF) - Potential for harm
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Resident Rights Deficiencies · Dec 5, 2025 · Full report (PDF)
Show all 12 deficiencies
- Potential for harm
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Jun 18, 2025 · Full report (PDF) - Potential for harm
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies · Jun 18, 2025 · Full report (PDF) - Potential for harm
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies · Jun 18, 2025 · Full report (PDF) - Potential for harm
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · Jun 18, 2025 · Full report (PDF) - Potential for harm
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies · Jun 18, 2025 · Full report (PDF) - Potential for harm
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies · Jun 18, 2025 · Full report (PDF) - Actual harm
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Mar 27, 2024 · Full report (PDF)
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 9449 W. Forest Home Ave.
Hales Corners, WI 53130 - CMS certification #
- 525596
- Ownership
- For profit - Corporation
- Certified beds
- 62
- Avg residents/day
- 54.6
- Provider type
- Medicare and Medicaid
- First certified
- 1996-06-10
- Chain
- Complete Care (85 facilities)
- Setting
- Urban
Part of Complete Care
Complete Care operates 85 nursing facilities across the United States. View all Complete Care facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Complete Care at Hales Corners using Google Maps.
Other public records
- Website says Respite stays, nurse 24 hours a day, works with hospice
- Staff pay 2 federal wage cases with violations found, since 2014
Full public records, with dates and sources
Care and services
From the community’s website
What Complete Care at Hales Corners says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers respite or short-term stays.
Respite Care
(page, checked Oct 12, 2026) - Nurse on site: 24 hours a day.
We also provide advanced clinical specialties for those who require more time and assistance, in addition to around-the-clock nursing care, in a welcoming setting that feels like home.
(page, checked Oct 12, 2026) - Offers hospice care on site or works with hospice providers.
Hospice Care
(page, checked Oct 12, 2026)
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
- Findings for Sep 1, 2022 to Dec 14, 2022. Violations found: Family and medical leave. Employer as DOL recorded it: Hales Corners Care Center (Regency Terrace South, Inc.). Case 1980211.
- Findings for Mar 27, 2014 to Mar 26, 2016. Violations found: Fair Labor Standards Act (pay and hours), Family and medical leave. Employer as DOL recorded it: Hales Corners Care Center (Regency Terrace South, Inc.). Case 1786746.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
Location and nearby care
- Nearest hospital with an emergency room
- West Allis Memorial Hospital, West Allis. 3.8 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Clement Manor Health Care Center, Greenfield. 1.8 miles away, straight line.
- Nearest home health agency office
- Atlas Healthcare Inc., Milwaukee. 2.6 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Walgreens. 1.0 mile away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 53130 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita South Ridge Dialysis, Greenfield, 1.4 miles away, straight line (has a shift starting after 5 pm; CMS rating 3 of 5 stars)
Davita Loomis Road Dialysis, Greenfield, 3.5 miles away, straight line (CMS rating 2 of 5 stars)
Fresenius Kidney Care Greenfield, Greenfield, 3.6 miles away, straight line (CMS rating 1 of 5 stars) - Hospice
- 21 Medicare hospices tell CMS they serve ZIP code 53130.
Holistic Hospice, office in Greenfield, 0.7 miles away, straight line
Castle Hospice, office in New Berlin, 4.0 miles away, straight line
Accent Care Hospice And Palliative Care Of Wi, office in West Allis, 5.4 miles away, straight line (CMS family survey rating 1 of 5 stars) - Nearest geriatric medicine practice
- Aurora Medical Group, Inc., Milwaukee. 2.9 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively low. By hazard: hurricane very low, inland flooding relatively low, wildfire very low, tornado relatively moderate, heat wave relatively moderate, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Complete Care at Hales Corners a good nursing home?
CMS gives Complete Care at Hales Corners an overall rating of 4 out of 5 stars, including 4/5 for staffing and 4/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Complete Care at Hales Corners staffed?
Complete Care at Hales Corners reports 4.24 total nurse hours per resident per day, compared with the Wisconsin average of 4.20.
Has Complete Care at Hales Corners had inspection problems?
Its most recent CMS inspection cited 9 deficiencies.
How many beds does Complete Care at Hales Corners have?
Complete Care at Hales Corners is certified for 62 beds.