Nursing home
Complete Care at Southpointe
4500 W. Loomis Rd., Greenfield, WI 53220 · Map
For profit - Corporation · Part of Complete Care (85 facilities) · 174 certified beds
Complete Care at Southpointe is a Medicare-certified nursing home in Greenfield, Wisconsin. CMS rates it 4 out of 5 stars overall (3/5 for staffing, 3/5 for health inspections). Nurse staffing is 3.53 hours per resident per day, below the Wisconsin average of 4.20. Its most recent inspection on Oct 17, 2024 cited 2 deficiencies.
- 1 fine totaling $89,823In CMS records: 1 total penalty.
CMS quality ratings
Ratings from the Centers for Medicare & Medicaid Services (CMS), updated monthly. 5 stars is the highest quality.
How Complete Care at Southpointe compares
This facility vs. the Wisconsin and national averages, from CMS data. For staffing, higher is generally better; for turnover and deficiencies, lower is better.
| Metric | This facility | Wisconsin avg | National avg | Compared with the state |
|---|---|---|---|---|
| Total nurse staffing (hrs/resident/day) | 3.53 | 4.20 | 3.89 | below avg |
| RN staffing (hrs/resident/day) | 0.80 | 0.97 | 0.68 | below avg |
| Aide staffing (hrs/resident/day) | 2.04 | 2.59 | 2.34 | below avg |
| Nursing staff turnover | 42.1% | 47.7% | 46.4% | below avg |
| Deficiencies cited, last inspection | 2.0 | 9.8 | 9.5 | below avg |
Staffing
Hours per resident per day as reported to CMS. Higher numbers indicate more direct care time.
Staff turnover
Lower turnover typically indicates better working conditions and continuity of care. National average for nursing staff is 46.4%.
Recent health inspection
CMS inspects nursing facilities regularly. Deficiencies are categorized by severity.
- Every deficiency from the March 12, 2026 inspection was corrected by April 5, 2026
Penalties in CMS records: 1 fine totaling $89,823, 1 total penalty.
What inspectors found at Complete Care at Southpointe
Specific deficiencies cited in recent CMS health inspections, most recent first. Severity follows the CMS scope/severity scale. Source: CMS Care Compare.
- Potential for harm
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies · Mar 12, 2026 · Full report (PDF) - Potential for harm
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies · Oct 17, 2024 · Full report (PDF) - Potential for harm
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies · Oct 17, 2024 · Full report (PDF) - Immediate jeopardy
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies · Aug 17, 2023 - Immediate jeopardy
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies · Aug 17, 2023
Show all 12 deficiencies
- Actual harm
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies · Aug 17, 2023 - Potential for harm
Provide and implement an infection prevention and control program.
Infection Control Deficiencies · Aug 17, 2023 - Potential for harm
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies · Aug 17, 2023 - Potential for harm
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies · Aug 17, 2023 - Potential for harm
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies · Aug 17, 2023 - Minimal
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies · Aug 17, 2023 - Immediate jeopardy
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies · Apr 7, 2022
Read the full inspection reports on Medicare.gov Each inspection there has a “Read the full report” link with the inspectors’ written findings.
About this facility
- Address
- 4500 W. Loomis Rd.
Greenfield, WI 53220 - CMS certification #
- 525604
- Ownership
- For profit - Corporation
- Certified beds
- 174
- Avg residents/day
- 100.7
- Provider type
- Medicare and Medicaid
- First certified
- 1996-09-10
- Chain
- Complete Care (85 facilities)
- Setting
- Urban
Part of Complete Care
Complete Care operates 85 nursing facilities across the United States. View all Complete Care facilities →
Not SLA enrolled. This facility hasn’t enrolled in resident survey verification. Learn about enrollment →
Location and nearby
Explore the area around Complete Care at Southpointe using Google Maps.
Other public records
- Website says Respite stays, nurse 24 hours a day, works with hospice
- Staff pay 2 federal wage cases with violations found, since 2012
Full public records, with dates and sources
Care and services
From the community’s website
What Complete Care at Southpointe says about itself, quoted from its own site. We have not checked these claims against licensing records. Ask about each one on a tour.
- Offers respite or short-term stays.
Respite Care
(page, checked Oct 12, 2026) - Nurse on site: 24 hours a day.
We also provide advanced clinical specialties for those who require more time and assistance, in addition to around-the-clock nursing care, in a welcoming setting that feels like home.
(page, checked Oct 12, 2026) - Offers hospice care on site or works with hospice providers.
Hospice Care
(page, checked Oct 12, 2026)
Staff pay and workplace safety
Federal records about how the employer here treats its staff.
Federal wage and hour cases
The Department of Labor checks that staff are paid minimum wage and overtime as the law requires.
- Findings for May 15, 2014 to May 11, 2016. Violations found: Overtime, Child labor. Back wages: $1,814 owed to 1 employee. Employer as DOL recorded it: Southpointe Healthcare Center (SSC Greenfield Operating Company LLC). Case 1791264.
- Findings for May 15, 2012 to May 14, 2014. Violations found: Fair Labor Standards Act (pay and hours). Employer as DOL recorded it: SouthPointe Health Care Center (SSC Greenfield Operating Company LLC). Case 1725473.
Source: U.S. Department of Labor, Wage and Hour Division enforcement data, loaded Oct 15, 2026. Concluded cases only. The dates are the period in which DOL found violations, not when the case opened or closed. Back wages are what the employer agreed to pay; penalties are what DOL assessed. DOL does not publish a page for each case, so search the dataset by case number.
Location and nearby care
- Nearest hospital with an emergency room
- Aurora St Lukes Medical Center, Milwaukee. 2.4 miles away, straight line. CMS overall hospital rating: 4 of 5 stars.
- Nearest Medicare nursing home
- Greendale Park Nursing and Rehab, Greendale. 0.8 miles away, straight line.
- Nearest home health agency office
- Atlas Healthcare Inc., Milwaukee. 3.5 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- Hayat Prescription Dispensing Center. 1.3 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 53220 as metropolitan (metropolitan core).
- Dialysis within 15 miles
- Davita Loomis Road Dialysis, Greenfield, 0.5 miles away, straight line (CMS rating 2 of 5 stars)
Fresenius Kidney Care Greenfield, Greenfield, 1.6 miles away, straight line (CMS rating 1 of 5 stars)
Fresenius Medical Care Midwest South, Milwaukee, 1.7 miles away, straight line (CMS rating 3 of 5 stars) - Hospice
- 20 Medicare hospices tell CMS they serve ZIP code 53220.
Holistic Hospice, office in Greenfield, 2.6 miles away, straight line
Accent Care Hospice And Palliative Care Of Wi, office in West Allis, 4.6 miles away, straight line (CMS family survey rating 1 of 5 stars)
Compassus Milwaukee Metro, office in Milwaukee, 5.5 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Aurora Medical Group, Inc., Milwaukee. 2.4 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard risk
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively moderate. By hazard: hurricane very low, inland flooding relatively moderate, wildfire very low, tornado relatively high, heat wave relatively high, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
What we checked
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | See above |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here very low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | See above |
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Frequently asked questions
Is Complete Care at Southpointe a good nursing home?
CMS gives Complete Care at Southpointe an overall rating of 4 out of 5 stars, including 3/5 for staffing and 3/5 for health inspections. These ratings come from the Centers for Medicare & Medicaid Services and are updated monthly.
How is Complete Care at Southpointe staffed?
Complete Care at Southpointe reports 3.53 total nurse hours per resident per day, compared with the Wisconsin average of 4.20.
Has Complete Care at Southpointe had inspection problems?
Its most recent CMS inspection cited 2 deficiencies.
How many beds does Complete Care at Southpointe have?
Complete Care at Southpointe is certified for 174 beds.