Assisted Living
The Waterford at Wisconsin Rapids Memory Care
2440 Baker St, Wisconsin Rapids, WI 54494 · Map
Licensed for 18 residents · CSL Green Bay
The Waterford at Wisconsin Rapids Memory Care is a state-licensed assisted living community in Wisconsin Rapids, Wisconsin. It is licensed for 18 residents. Lilisity publishes no score or ranking for this community; the details below come from the state licensing record.
Prices
Starting prices the community publishes, with the date we checked each one and a link to where it is published. Care charges are usually added after an assessment.
| Care | Starting at | Checked |
|---|---|---|
| Assisted Living | $6,800 /mo | Sep 1, 2026 |
Area costs
Lilisity’s independent report
What the public record shows
Gathered by Lilisity from state and federal sources. Communities can’t edit this part of the page.
License
Active, 18 residents
Community Based Residential Facility, CLASS CNA (NONAMBULATORY); dementia/Alzheimer's client group approved 0016033, current license dated Feb 1, 2017. Licensee CSL Green Bay.
Nearest emergency room
1.8 miles
Aspirus Riverview Hospital & Clinics Inc, rated 3 of 5 stars by CMS.
Side by side with nearby communities
The 4 nearest communities that offer assisted living, by straight-line distance. Prices are starting prices each community publishes; we never show estimates.
| Community | Distance | Licensed capacity | Published starting price | License | Inspection citations |
|---|---|---|---|---|---|
| The Waterford at Wisconsin Rapids Memory Care this community | 18 | $6,800/mo | Active | 6 deficiencies, 3 enforcement | |
| The Waterford at Wisconsin Rapids | 0.0 mi | 48 | $4,550/mo | Active | 14 deficiencies, 3 enforcement |
| Hilltop Grand Village | 1.0 mi | 40 | $2,750/mo | Active | 7 deficiencies, 2 enforcement |
| River Run Assisted Living | 1.3 mi | 39 | $2,850/mo | Active | 0 deficiencies, 0 enforcement |
| Wellington Place at Biron | 1.3 mi | 30 | $2,721/mo | Active | 0 deficiencies, 2 enforcement |
State inspection record6 deficiencies, 3 enforcement
- Last survey
- July 2, 2026 complaint, verification visit
- Surveys
- 4
- Deficiencies cited
- 6
- Enforcement letters
- 3
- Forfeitures imposed
- $1,000 1 notice
- Complaints substantiated
- 1 of 2 as stated in the reports
Enforcement
- March 6, 2026: notice of violation, order to comply, forfeiture, forfeiture $1,000 (reduced to $650 if paid within ten days)
- October 15, 2024: notice of violation, order to comply
- April 30, 2024: notice of violation, order to comply
July 2, 2026, complaint, verification visit 0 of 1 complaints substantiated · statement of deficiency
- No deficiencies listed in the statement
January 22, 2026, standard survey, complaint, self-report · statement of deficiency
- Department-approved training courses (DHS 83.20(2)(a)-(d)) Department-approved training
From the report: Based on record review and staff interview, the provider did not ensure 1 of 2 employees reviewed received Department approved training courses within 90 days after starting employment. - All employee training (DHS 83.21(1)-(3)) All employee training
From the report: Based on record review and interview, the provider did not ensure 2 of 2 employees reviewed (Caregiver B and Caregiver C) obtained all training as required within 90 days after starting employment.
August 5, 2024, complaint · statement of deficiency
- Rights of Residents: Receive medication (DHS 83.32(3)(h)) Rights of residents
From the report: Based on record review and interview, the provider did not administer medications in the intervals prescribed by a practitioner for 1 of 1 resident. - Documentation of medication administration (DHS 83.37(2)(d)) Medications
From the report: Based on record review and interview, the provider did not ensure proper documentation on the Medication Administration Record (MAR) for 1 of 1 resident reviewed. - Rooms clean and free from odors (DHS 83.44(2)(a)) Housekeeping services
From the report: Based on interview and observation, the provider did not ensure that all rooms are clean and free from odor.
January 30, 2024, complaint 1 of 1 complaints substantiated · statement of deficiency
- Refunds returned within 30 days of discharge (DHS 83.29(3)(a)) Admission agreement
From the report: Based on record review and interview, the provider did not ensure all refunds due to a resident under the terms of the admission agreement were returned within 30 days of discharge.
Read the survey history on DQA’s Provider Search →
What these terms mean
DQA: “A survey can take place for many reasons: To recertify or renew a facility's license. This is called a standard survey. To make sure a provider has fixed any issues found in a past survey. This is called a verification (follow-up) visit survey. To look at a complaint or incident. This is called an investigation visit survey.” VV in a survey type means a verification visit.
“The surveyor notes any violations of laws or requirements on a Statement of Deficiency (SOD) form.” “A deficiency is something that goes against a state or federal regulation. It's also called a violation.”
“Enforcement includes actions or penalties (also called remedies) for the provider. They may apply to the provider based on how serious their deficiency/violation is or how long it takes them to fix it. If a provider gets a penalty, you'll see a document under Enforcement.”
“For registered (not certified) residential care apartment complexes, surveys only happen if there's a complaint. If the surveyor finds problems, they issue a Notice of Non-Compliance letter instead of an SOD form.”
Rule numbers refer to Wisconsin Administrative Code chapter DHS 83 (community-based residential facilities) and DHS 89 (residential care apartment complexes). The short rule titles are the ones DQA prints in each statement; quoted findings are the report’s own words.
DQA posts surveys from the last three years. DHS says posting may be delayed and Provider Search is updated weekly. This community is licensed for 18 residents; larger communities are surveyed and reported on more often, so read counts with size in mind. Source: Wisconsin Department of Health Services, Division of Quality Assurance, data as of October 15, 2026. Always visit in person and ask the community about anything listed here.
License and ownershipActive license, licensee CSL Green Bay
- License type
- Community Based Residential Facility, CLASS CNA (NONAMBULATORY); dementia/Alzheimer's client group approved
- License number
- 0016033
- License status
- Active
- Current license dated
- 2017-02-01
- Licensed capacity
- 18
- Licensee
- CSL Green Bay
- County
- Wood County
- Contact Person
- Jason Whittington
Source: Wisconsin state licensing records (agency listing), retrieved 2026-09-09. Licensing status is a matter of public record; it is not a quality rating.
Contact Person name from the Wisconsin licensing record, as of Sep 1, 2026.
Paying with Medicaid and other programsHow Medicaid pays for care in Wisconsin, and other programs
How Medicaid pays for care in Wisconsin
- Family Care. Family Care offers a full range of long-term care services through managed care organizations (MCOs), and your MCO care team must approve services first. Its benefits include residential services in settings like adult family homes and residential care apartment complexes. (state page)
- Waitlist. Family Care became statewide and the wait list ended. (source)
Ask the community whether it accepts Medicaid.
Location and nearby careNearest hospital 1.8 mi, nursing home 1.2 mi, pharmacy 1.8 mi
- Nearest hospital with an emergency room
- Aspirus Riverview Hospital & Clinics Inc, Wisconsin Rapids. 1.8 miles away, straight line. CMS overall hospital rating: 3 of 5 stars.
- Nearest Medicare nursing home
- Edenbrook of Wisconsin Rapids, Wisconsin Rapids. 1.2 miles away, straight line.
- Nearest home health agency office
- Transitions Home Health Of Central Wisconsin, Stevens Point. 15.7 miles away, straight line. Agencies travel to clients, so ask which ones serve this address.
- Nearest pharmacy
- CVS Pharmacy. 1.8 miles away, straight line. From OpenStreetMap, which does not list every pharmacy, so one may be closer.
- Area
- USDA classes ZIP code 54494 as micropolitan (micropolitan core).
- Dialysis within 15 miles
- Davita Wisconsin Rapids Dialysis, Wisconsin Rapids, 1.7 miles away, straight line (CMS rating 3 of 5 stars)
- Hospice
- 12 Medicare hospices tell CMS they serve ZIP code 54494.
Compassus Wausau, office in Plover, 13.4 miles away, straight line (CMS family survey rating 3 of 5 stars)
Heartland Hospice Central Wisconsin, office in Stevens Point, 15.9 miles away, straight line (CMS family survey rating 3 of 5 stars) - Nearest geriatric medicine practice
- Post Acute Specialists LLC, New London. 52.3 miles away, straight line. 1 geriatric medicine doctor listed there.
Distances are straight lines from the community, not driving distance. Hospitals, home health, dialysis, hospice and doctors come from CMS provider data (CMS, hospital list updated Jul 22, 2026). Star ratings are CMS’s own.
Emergency and natural hazard riskFEMA overall risk relatively high; outside FEMA's high-risk flood areas
Public hazard maps for this location. Ask the community about its emergency plan, its generator and where residents would go in an evacuation.
- Flood zone
- Outside the high and moderate risk flood areas on FEMA's flood map (Zone X, minimal flood hazard, or not studied). (FEMA flood map)
- FEMA National Risk Index
- Overall: relatively high. By hazard: inland flooding relatively high, wildfire relatively low, tornado relatively high, heat wave relatively low, earthquake very low. These are FEMA’s ratings for the census tract, compared with tracts nationwide. (FEMA, December 2025)
A flood zone describes the map at this point, not the building's elevation. In an emergency, follow the local emergency management agency.
Questions to ask on a tour10 questions picked for this community from its record
Picked for this community from its record. Ask them in person and write down the answers.
- The state recorded a finding in January 2026. What was it, and how was it fixed?
- Your published starting price is a base rate. What would the total monthly cost be for my parent's needs?
- How much have prices gone up in each of the last three years?
- How many caregivers are on duty during the day and at night?
- What happens if care needs increase? When would someone need to move?
- What fees are charged at move-in?
- How do you tell families about falls, illness or changes?
- How long have the executive director and the head of care been here?
- Who gives medications, and what training do they have?
- For what reasons can a resident be asked to leave?
What we checked13 public sources we searched, with dates
Every public source we searched for this community. “Nothing on record” means we found no record that matched it. A record can be missed when a name or address differs.
| Source | Data as of | What we found |
|---|---|---|
| Wisconsin Department of Health Services, Division of Quality Assurance inspection records | Oct 15, 2026 | See above |
| Wisconsin Medicaid provider list | Sep 9, 2026 | Not on the state list we checked. These lists are often incomplete. |
| U.S. Department of Labor wage and hour cases | Oct 15, 2026 | Nothing on record |
| OSHA workplace safety inspections since 2016 | Oct 15, 2026 | Nothing on record |
| FEMA flood map | See above | |
| USDA wildfire risk | Apr 15, 2026 | Not shown: FEMA rates wildfire risk here relatively low |
| FEMA National Risk Index | See above | |
| CMS hospitals, home health, dialysis, hospice and doctors; OpenStreetMap pharmacies | See above | |
| HUD Multifamily Properties - Assisted | Jul 6, 2026 | Nothing on record |
| State Veterans Homes (NASVH directory) | Sep 20, 2026 | Nothing on record |
| CMS Hospice - General Information | Aug 19, 2026 | Nothing on record |
| CMS Home Health Care Agencies | May 27, 2026 | Nothing on record |
| The community’s own website | No plain statements of services found |
Common questionsAnswers to 4 questions families ask
What type of care does The Waterford at Wisconsin Rapids Memory Care provide?
The Waterford at Wisconsin Rapids Memory Care is licensed by the state of Wisconsin for assisted living in Wisconsin Rapids, Wisconsin. Its licensed capacity is 18 residents.
Does Lilisity rate The Waterford at Wisconsin Rapids Memory Care?
No. We publish state licensing details for The Waterford at Wisconsin Rapids Memory Care but no score, rating, or ranking. Only communities on the Top Communities list or with a Senior Living Alliance Excellence Award, both based on phone-verified resident and family interviews, are ranked.
How much does The Waterford at Wisconsin Rapids Memory Care cost?
Assisted Living in Wood County typically starts at $3,800 to $5,400 a month. Based on 33 communities that publish prices. These are area figures, not this community's price. The starting prices it publishes are in the Prices section on this page.
How do I contact The Waterford at Wisconsin Rapids Memory Care?
Use The Waterford at Wisconsin Rapids Memory Care's website, familyctr.org, or visit at 2440 Baker St, Wisconsin Rapids, WI 54494.
How Lilisity works. The only scores or rankings Lilisity publishes are the Top Communities list and the Excellence Awards, both built from phone-verified resident and family interviews. Communities can pay Lilisity a flat monthly fee to manage their own listing: photos, prices, contact details, and receiving the inquiries families choose to send them. The fee is the same no matter how many families contact them or move in. Senior Living Alliance, which runs Lilisity, offers the same listing to its member communities as part of their membership; members pay SLA for its resident and family interview program. No community pays Lilisity per inquiry, per referral or per move-in. Payment never changes a testimonial, a rating, or the order of search results. The "Nearby Senior Living Alliance communities" box shows member communities only. How we verify testimonials · How we are paid