Heatherwood

Last survey

July 9, 2026 verification visit

Surveys

6

Deficiencies cited

13

Enforcement letters

5

Forfeitures imposed

$2,720 3 notices

Complaints substantiated

5 of 8 as stated in the reports

Enforcement

• February 11, 2026: notice of violation, order to comply, special orders, forfeiture, forfeiture $600 (reduced to $390 if paid within ten days)
• July 30, 2025: notice of violation, order to comply
• September 18, 2024: notice of violation, order to comply, special orders, forfeiture, forfeiture $1,920 (reduced to $1,248 if paid within ten days)
• March 6, 2024: notice of violation, order to comply, forfeiture, forfeiture $200 (reduced to $130 if paid within ten days)
• October 26, 2023: notice of violation, order to comply

July 9, 2026, verification visit · statement of deficiency

• No deficiencies listed in the statement

December 19, 2025, complaint, verification visit 1 of 2 complaints substantiated · statement of deficiency

• Services (DHS 89.23(4)(a)2) Services
  From the report: Based on record review and interview, the provider did not ensure medication administration and medication management was performed by, or as a delegated task, under the supervision of a nurse or pharmacist for 3 of 3 employee records sampled.

July 1, 2025, verification visit · statement of deficiency

• Services (DHS 89.23(5)) Services
  From the report: Based on record review and interview, the provider did not document the requirements for provider qualifications were met for Dietary Assistant (DA) B and Cook C.

July 24, 2024, standard survey, complaint, verification visit 2 of 3 complaints substantiated · statement of deficiency

• Services (DHS 89.23(4)(a)1) Services
  From the report: Based on record review and interview, the provider did not ensure Cook C and Dietary Aide D received training for kitchen duties and food service prior to assuming job duties.
• Services (DHS 89.23(4)(a)2) Services
  From the report: Based on record review and interview, the provider did not ensure medication administration and medication management was performed by, or as a delegated task, under the supervision of a nurse or pharmacist.
• Services (DHS 89.23(4)(c)) Services
  From the report: Based on record review and interview, the provider did not ensure a criminal record check with the Wisconsin Department of Justice was completed when hiring service providers and other persons who had contact with tenants, for 1 of 3 employees reviewed.
• Services (DHS 89.23(4)(d)1) Services
  From the report: Based on record review and interview, the provider did not ensure staff had training in safety procedures, including universal precautions, for 2 of 4 records reviewed.
• Risk Agreement (DHS 89.28(1)) Risk agreement
  From the report: Based on record review and interview, the provider did not ensure 3 of 3 tenants sampled had a signed, jointly negotiated risk agreement by the date of occupancy.
• Tenant rights (DHS 89.34(16)) Rights of tenants
  From the report: Based on record review and interview, the provider did not ensure Tenant 1 and Tenant 2 received medications in the dosage and at the intervals prescribed by the tenant's physician, when medications were not documented on the medication administration record (MAR), were unavailable, or administered after the medication was discontinued.
• Complete background information disclosure (Wis. Stat. 50.065(4m)(c))
  From the report: Based on record review and interview, the provider did not ensure a background information disclosure (BID) form was completed for Cook C.

Read the survey history on DQA’s Provider Search →

DQA posts surveys from the last three years. DHS says posting may be delayed and Provider Search is updated weekly. This community is licensed for 31 residents; larger communities are surveyed and reported on more often, so read counts with size in mind. Source: Wisconsin Department of Health Services, Division of Quality Assurance, data as of October 15, 2026. Always visit in person and ask the community about anything listed here.