Birch Haven Senior Living Falcons Crest

Last survey

July 14, 2026 standard survey, complaint

Surveys

4

Deficiencies cited

25

Enforcement letters

3

Forfeitures imposed

$5,250 3 notices

Complaints substantiated

2 of 5 as stated in the reports

Enforcement

• August 17, 2026: notice of violation, order to comply, forfeiture, forfeiture $400 (reduced to $260 if paid within ten days)
• November 6, 2024: notice of violation, order to comply, special orders, forfeiture, forfeiture $2,350 (reduced to $1,527.50 if paid within ten days)
• June 28, 2024: notice of violation, order to comply, special orders, forfeiture, forfeiture $2,500 (reduced to $1,625 if paid within ten days)

July 14, 2026, standard survey, complaint 0 of 1 complaints substantiated · statement of deficiency

• Employees screened for communicable disease (DHS 83.17(2)(a)) Hiring and employment
  From the report: Based on record review and interview, the provider did not ensure 3 of 3 sampled employees were screened for clinically apparent communicable diseases, including tuberculosis (TB), within 90 days before the start of employment.
• Orientation (DHS 83.19) Orientation
  From the report: Based on record review and interview, the provider did not ensure 1 of 3 employees sampled completed orientation training prior to performing job duties.
• Exterior areas (DHS 83.45(1)(a)) Building maintenance and site
  From the report: Based on observation and interview, the provider did not ensure the exterior areas of the building were maintained and in good repair.
• Heating system maintenance (DHS 83.46(1)(c)) Building support systems
  From the report: Based on record review and interview, the provider did not maintain the facility's heating system in a safe and properly functioning condition.

June 17, 2025, complaint, verification visit 0 of 1 complaints substantiated · statement of deficiency

• No deficiencies listed in the statement

October 24, 2024, complaint, verification visit 1 of 1 complaints substantiated · statement of deficiency

• Report to law enforcement and coroner (DHS 83.12(2)(c)) Investigation, notification, and reporting requirements
  From the report: Based on record review and interview, the provider did not report misappropriation of narcotic medications to law enforcement.
• Licensee ensures facility complies with laws (DHS 83.14(2)(a)) Licensee
  From the report: Based on interview and record review, Licensee B did not ensure the provider complied with all laws when they failed to follow special orders and achieve and maintain regulatory compliance.
• Sources used for assessment information (DHS 83.35(1)(b)) Assessment, individual service plan and evaluations
  From the report: Based on record review and interview, the provider did not complete a face to face pre-admission assessment for 1 (Resident 1) of 2 residents reviewed.
• Service plans updated annually or on changes (DHS 83.35(3)(d)) Assessment, individual service plan and evaluations
  From the report: Based on record review and interview, the provider did not review and revise Resident 1's individual service plan (ISP) when Resident 1 had a change in his/her physical health and had a urinary catheter placed.
• Health monitoring (DHS 83.38(1)(g)) Program services
  From the report: Based on record review and interview, the provider did not monitor the weight of 4 of 4 residents reviewed.

June 13, 2024, standard survey, complaint, verification visit 1 of 2 complaints substantiated · statement of deficiency

• Licensee ensures facility complies with laws (DHS 83.14(2)(a)) Licensee
  From the report: Based on observation, record review, and interview, the licensee did not ensure that the provider and its operation were compliant with all laws governing a community based residential facility (CBRF).
• Licensee conduct caregiver background check (DHS 83.17(1)) Hiring and employment
  From the report: Based on record review and interview, the provider did not conduct and document caregiver background checks, following the procedures in s.50.065, Stats., for 1 of 3 caregivers reviewed.
• Resident health screening and documentation (DHS 83.28(4)(a)) Admission procedures
  From the report: Based on record review and interview, the provider did not ensure 1 of 2 residents reviewed, who were recent admissions, were tested for tuberculosis (TB) prior to admission or within 7 days after admission.
• Sources used for assessment information (DHS 83.35(1)(b)) Assessment, individual service plan and evaluations
  From the report: Based on record review and interview, the provider did not gather all assessment information prior to admitting 2 of 2 residents reviewed for admission requirements.
• Temporary Service Plan (DHS 83.35(2)) Assessment, individual service plan and evaluations
  From the report: Based on record review and interview the provider did not prepare and implement a temporary service plan (TSP) to meet the immediate physical health needs for 1 of 2 residents reviewed for admission requirements.

Read the survey history on DQA’s Provider Search →

DQA posts surveys from the last three years. DHS says posting may be delayed and Provider Search is updated weekly. This community is licensed for 15 residents; larger communities are surveyed and reported on more often, so read counts with size in mind. Source: Wisconsin Department of Health Services, Division of Quality Assurance, data as of October 15, 2026. Always visit in person and ask the community about anything listed here.