Birch Haven Senior Living Eagles Ridge

Last survey

October 7, 2025 standard survey, complaint, self-report

Surveys

3

Deficiencies cited

11

Enforcement letters

2

Forfeitures imposed

$3,700 2 notices

Complaints substantiated

1 of 5 as stated in the reports

Enforcement

• December 3, 2025: notice of violation, order to comply, special orders, forfeiture, forfeiture $3,300 (reduced to $2,145 if paid within ten days)
• July 25, 2024: notice of violation, order to comply, special orders, forfeiture, forfeiture $400 (reduced to $260 if paid within ten days)

October 7, 2025, standard survey, complaint, self-report 1 of 3 complaints substantiated · statement of deficiency

• Reporting when resident's whereabouts unknown (DHS 83.12(4)(a)) Investigation, notification, and reporting requirements
  From the report: Based on record review and interview, the provider did not report to the Department within 3 working days after Resident 1's whereabouts were unknown.
• Rights of Residents: Adequate treatment (DHS 83.32(3)(i)) Rights of residents
  From the report: Based on record review and interview, the provider did not ensure Resident 3 received prompt and adequate treatment when s/he sustained a laceration to his/her arm.
• Rights of Residents: Least restrictive env (DHS 83.32(3)(l)) Rights of residents
  From the report: Based on record review and interview, the provider did not ensure Resident 3's right to the least restrictive environment was honored.
• Service plan development: parties involved (DHS 83.35(3)(b)) Assessment, individual service plan and evaluations
  From the report: Based on record review and interview, the provider did not ensure each resident, and their legal representatives were involved in developing their individual service plans (ISP), when their ISPs were not signed by the resident or their legal representative, acknowledging their involvement in, understanding of, and agreement with the plan for 2 of 2 residents reviewed (Resident 1 and Resident 3).
• Medication regimen, administration review (DHS 83.37(1)(e)) Medications
  From the report: Based on record review and interview, the provider did not arrange for a pharmacist or a physician to review each resident's medication regimen within 30 days before or 30 days after the resident's admission and at least every 12 months for 2 of 2 resident's reviewed (Resident 1 and Resident 3).

October 23, 2024, complaint, verification visit 0 of 2 complaints substantiated · statement of deficiency

• No deficiencies listed in the statement

June 13, 2024, verification visit · statement of deficiency

• Leisure time activities (DHS 83.38(1)(c)) Program services
  From the report: Based on record review and interview, the provider did not provide a daily activity program to meet the interests and capabilities of the residents.

Read the survey history on DQA’s Provider Search →

DQA posts surveys from the last three years. DHS says posting may be delayed and Provider Search is updated weekly. This community is licensed for 8 residents; larger communities are surveyed and reported on more often, so read counts with size in mind. Source: Wisconsin Department of Health Services, Division of Quality Assurance, data as of October 15, 2026. Always visit in person and ask the community about anything listed here.